Leadership Exam 4

Excellent Global Leaders

Profitability and productivity • Continuity and efficiency • Commitment and morale • Adaptability and innovation

Steps In Creative Process

1) Opportunity/problem recognition 2)Immersion 3)Incubation 4)Insight 5)Verification

Southern Managers

low key and people oriented.

Northern Managers

more brusque, efficient, and task-oriented.

Cultural Values

performance assertiveness future orientation time humane orientation gender power distance uncertainty avoidance work orientation in group collectivism

Creativity

production of novel and useful ideas

Characteristics of Creative Leaders

Knowledge Cognitive Ability Personality Passion for the task at hand

Advantages of managing diversity

Reduction of turnover and absenteeism costs • Managing diversity well offers a marketing advantage • Companies with a favorable record in managing diversity are at a distinct advantage in recruiting and retaining talented people. • Heterogeneity in the work force may offer the company a creativity advantage, as well as improve its problem solving and decision-making capability. • Diversity and inclusion programs help local economies thereby boosting social responsibility.

Methods to enhance creativity

Systematically Collecting Fresh Ideas • Employees furnish ideas into a company database Brainstorming • Generate Quantity - Avoid Criticism - Combine and Improve on Previous Ideas - Combine and Improve on Previous Ideas Using the Pet-Peeve Technique • Identifying all potential complaints from anyone who interacts with the group • Value comes from helping group improve its work processes Equipping a Kitchen for the Mind • Allocating and stocking a specific space designed to nurture creativity - "a creativity room"

Cultural Sensitivity

an awareness of and a willingness to investigate the reasons why people of another culture act as they do.

Cultural Intelligence

an outsider's ability to interpret someone's unfamiliar and ambiguous gestures the way that person's compatriots would.

Innovation

creation of new ideas and their implementations

Multicultural Leaders

have skills and attitudes to relate effectively to and motivate people across race, gender, age, social attitudes, and lifestyles.

German Managers

tend to avoid uncertainty, and are dispassionate, assertive, straightforward, and stern.

Organizational Creativity

the creation of a valuable, useful new product, service, idea, procedure, or process by individuals working together in a complex social system.

French Managers

who work in a strong culture of class - tend to behave in a superior, authoritarian, and bureaucratic manner.

Malaysian Managers

• Culture emphasizes collectivism and is humanoriented. • Culture discourages aggressive, confrontational behavior, preferring harmonious relationships. • Managers show compassion but are more autocratic than participative. • Managers act logically, decisively, and remain resolute. • Managers adopt a more formal, diplomatic style to avoid conflict and show consideration of others.

Managing Creative Workers

• Give creative people tools and resources that allow their work to stand out. • Give creative people flexibility and a minimum amount of structure. • Give gentle feedback when turning down an idea. • Employ creative people to manage and evaluate creative workers

Leadership Practices for Enhancing Creativity

• Hire creative people from the outside and identify creative people from within • Intellectual challenge • Empowerment including freedom to choose the method • Ample supply of the right resources • Effective design of work groups • Supervisory encouragement and linking innovation to performance • Organizational support • Have favorable exchanges with creative workers • Give financial rewards for innovation