Lesson Questions
What type of system combines workflows and user interfaces to create a one-stop experience for support?
Ticketing or case management system
Which sections are included in an escalation plan? (Select all that apply.) A.Category B.Level C.Escalation owner D.Records
A,B,C
A project manager for a plastic bottle company noticed that the material cost of plastic was expected to decrease by 30%. How will the project manager classify such a decrease in material price?
Positive risk
=A newly-hired project manager (PM) works for a major software company. What type of operational work does the PM expect to perform? (Select all that apply.) A.Run security checks. B.Set up user accounts. C.Implement identity management. D.Establish single sign-on.
A,B
What are the differences between agile and waterfall teams when delivering products? (Select all that apply.) A.Waterfall teams deliver the big design up front, while agile teams deliver in small batches. B. Waterfall teams deliver customers nearly finished products, while agile teams deliver in iterations or increments. C. Waterfall teams deliver in small batches, while agile teams deliver a big design upfront. D. Waterfall teams deliver in increments, while agile teams deliver customers nearly finished products.
A,B
A dashboard analyst develops reports and dashboards for key stakeholders. What type of privacy considerations must be taken into consideration when developing outward facing reports? (Select all that apply.) A.Is the data already public and will not cause relative harm if viewed by outside parties? B.Does the dashboard reflect internal data, which is not otherwise public information? C.Does the dashboard contain confidential data, and if so, has access been set appropriately? D.Does the dashboard include additional costs that will become a financial burden on the stakeholders?
A,B,C
A project manager at an information technology (IT) consulting firm has received new tasks to add to the project plan. What are some activities included in creating a responsibility assignment matrix (RAM)? (Select all that apply.) A.List the work breakdown structure (WBS) elements or product backlog items (PBIs) in the first column. B.List the project team members, stakeholders, and other necessary parties across the top columns. C.Assign who is responsible, accountable, consulted, and informed for completing work. D.Ensure that every person has a role for each task.
A,B,C
A team is working through a Kanban board. What are some activities within the four-part workflow? (Select all that apply.) A.Prioritizing and ordering the backlog B.Selecting the top-ordered backlog items and moving it into progress C.Moving items through the workflow, while keeping within WIP D.Selecting the next item in the backlog before the team is ready to start new work
A,B,C
The project team managing the new cloud computing project has just learned that the software needed for one key deliverable of the project has increased in price due to unexpected development costs. The project manager (PM) has completed the change control process for a scope change, and the client approved the change in scope. What other actions must the PM perform? (Select all that apply.) A.Update the project budget. B.Authorize the use of the contingency reserve. C.Update the cost baseline. D.Update the schedule baseline.
A,B,C
What are some of the principles that represent the philosophy and best practices of PRINCE2? (Select all that apply.) A.Continued business justification B.Learn from experience C.Defined roles and responsibilities D.Restrict to suit the product
A,B,C
Which communication plan methods ensure the message shared matches reality? (Select all that apply.) A.Capturing information B.Centralizing information C.Reflecting reality D.Project auditing
A,B,C
What components of the general project information does a project charter include? (Select all that apply.) A.Project name B.Project description C.Risk management plan D.Project sponsor
A,B,D
Which of the following are considered Scrum values describing how people should approach each other? (Select all that apply.) A.Commitment B.Focus C.Adaptation D.Openness
A,B,D
A client for a software design project has indicated that the software engineer must develop three software features early on for the product to be minimally viable. Why is creating a minimally viable product (MVP) for the client an essential step? (Select all that apply.) A.The MVP allows the project team to receive feedback from users early in the development. B.The MVP has all features requested to demonstrate how desirable the product is. C.The MVP builds confidence among stakeholders. D.The MVP has all the requirements to test the product appropriately.
A,C,D
A team creates a quality assurance plan during the planning phase of a project. Which questions does a quality assurance plan address? (Select all that apply.) A.How will the team verify that the project meets expectations? B.If the risk were to occur, what is the monetary loss? C.How can the team prevent defects? D.If the process is not working, how can the team recognize and improve the process?
A,C,D
What are examples of artifacts that a project manager should include in the records management plan? (Select all that apply.) A.The approved project budget B.An email discussing the best date/time for the project kickoff meeting C.Audit results covering the duration of the project D.Facility certifications for space used to conduct project business
A,C,D
What are the three most common tiers in an N-tier architecture? (Select all that apply.) A.Presentation B.Internet C.Application D.Data
A,C,D
Upon surveying the stakeholders for a project costs estimation, the project manager (PM) found that if everything happens perfectly, it is $5,000, and the most likely estimate is $10,000. However, if everything goes wrong, the project cost estimation is $21,000. Based on this information, what will be the probable cost estimate for the project?
$12,000
A project manager (PM) needs to calculate the return on investment (ROI). The project has generated a revenue of $23,000 with a cost of $108,000. What is the ROI?
-78.70%
Activity G has a late finish (LF) of eighteen days and an early finish (EF) of three days. Activity E follows Activity G. Activity E has an early start (ES) of six days. What is the total float for Activity G?
15 days
Activity G has a late finish (LF) of eighteen days and an early finish (EF) of three days. Activity E follows Activity G. Activity E has an early start (ES) of six days. What is the free float (FF) for Activity G?
3 days
A project manager (PM) needs to determine a project's return on investment (ROI). In this case, the project's net profit is $50,000.00, costing $15,000.00. What is the ROI?
333.33%
Activity A has an optimistic (O) estimate of two days, a most likely (M) estimate of four days, and a pessimistic (P) estimate of twelve days. What is the Program Evaluation and Review Technique (PERT) estimate for this activity?
5 days
Two software engineers are working on an e-commerce project. Both are available for 100 hours each. However, the first engineer is scheduled for 30 hours a week, while the second engineer has 50 hours a week. What is the utilization rate of the second engineer in this project?
50%
A team has purchased two 3D printers to print the house models for the client. The printers are both available for 120 hours each. The team uses printer A for 70 hours of work, while printer B is for 90 hours. What is the total utilization of both printers?
66.60%
70.0% complete Question Which of the following is the most critical for the project manager (PM) to share with leaders to obtain approval to start a project and secure funding and resources?
A business case
A project manager (PM) is working on a project with a flexible budget and has just defined cost inputs and parameters at the start of the project. The PM is working on what type of project?
Agile project
A junior project manager (PM) assigns resources to a delivery tracking software project. Upon checking the responsibility assignment matrix (RAM), the PM finds that two senior developers are accountable for the app development activity, four junior developers are responsible for the app development activity, one software architect for consultation, and a project director for reporting. What could be the potential issue in this RAM?
Assigning two senior developers accountable for the software development activity
On checking the critical path method (CPM) diagram for a web development project, the project manager (PM) finds that the "Design Custom Fonts" activity has an Early Start (ES) of nine weeks and a Late Start (LS) of twelve weeks. Based on this information, which of the following statements is true? A.The total float for the Design Custom Fonts activity is nine weeks. B.The total float for the Design Custom Fonts activity is three weeks. C.The total float for the Design Custom Fonts activity is twelve weeks. D.The total float for the Design Custom Fonts activity is four weeks.
B
A project manager (PM) has just assembled the project team. The PM needs to start the next process and build the organizational chart. What are some of the sections in a project organizational chart? (Select all that apply.) A.Stakeholder B.Sponsor C.Steering committee D.End-user
B,C
A team is in the planning phase of a large project. The project involves protected intellectual property included in a new video game. What communication security methods will the team need to apply during the planning session? (Select all that apply.) A.Communication archiving B.Nondisclosure agreements C.Encrypted communication D.Centralizing information
B,C
A project manager (PM) for a software project creates an e-commerce site for a client. Upon checking the skills matrix, the PM finds that 7 out of 10 team members do not have the skills for creating a backend database. How will the PM close the skill gap on the project? (Select all that apply.) A.Assign all the work to the remaining three skilled workers. B.Train the seven team members on backend database development. C.Hire more team members that know about database development. D.Contract backend development to external service to complete the project in time.
B,C,D
What are some of the responsibilities of a business analyst (BA)? (Select all that apply.) A.A business analyst writes tests against technical requirements. B.A business analyst helps define the project. C.A business analyst gathers business and technical requirements. D.A business analyst assists with testing and validation.
B,C,D
One of the three quality assurance (QA) testers for a website project has complained about being burned out. Upon checking the skills matrix, the project manager (PM) sees that of the three, the burned-out QA tester is an expert QA for backend testing, optimization, and mobile testing. How would the PM handle this situation of an employee experiencing burnout? (Select all that apply.) A.Increase pay and assign less work to the burned-out tester. B.Check the utilization gap for other testers and level the resources. C.Provide the burned-out tester an extra three days of leave every quarter. D.Train other QA testers to increase team performance.
B,D
A business analyst is managing a project for a new training website and needs to perform the qualitative risk analysis process. When the analyst completes the process, which of the following list of items will NOT be a part of the project document? A.Risks grouped by categories B. List of low-priority risks C. Probability of achieving time and cost estimates D. Priority list of risks
C
The project manager (PM) has identified a risk event on the current project that could save $50,000 in project costs if it occurs. Based on this, which of the following is true? A.The PM should avoid this risk event to take advantage of its full potential. B.The PM should mitigate this risk event to take advantage of the savings. C.This risk event is an opportunity, and the PM should exploit it. D.The PM should accept this risk event since the reward is greater than the threat to the project.
C
A government organization needs to select a secure method for communicating with public customers. Their top priorities are protected communication and adherence to regulatory guidelines. Which of the following solution design elements are the most critical in this scenario? (Select all that apply.) A.Scalability B.Compatibility C.Compliance D.Security
C,D
A team develops a website for a client in the grocery industry. The client requests a complex interface that allows consumers to order items for delivery. Additionally, the inventory must be queried and adjusted based on orders placed to ensure consumers are seeing real-time availability. What elements of the solution design process does the team include in this project? (Select all that apply.) A.Scalability B.Extensibility C.High-level design D.Functional requirement
C,D
A company plans to expand its business throughout the southeast, including the state of Virginia. What additional data regulation will the company need to take into consideration?
CDPA
A project manager works with a team to develop a web application. Midway through the process, two senior level programmers begin having disagreements about which font type to use on the user interface. Which conflict resolution strategy should be leveraged to arrive at the best case scenario?
Collaborating
What is the minimum clearance requirement for employees who will have access to material that may cause damage to national security if disclosed without authorization?
Confidential
A medical records company wants to upgrade to a more secure database management system (DBMS). They are responsible for thousands of personal health records, billing and financial data, and organizational records. Which of the following data types should the company be the most concerned with safeguarding when selecting a DBMS vendor?
Confidential data
What type of data requires communication security where the data has limited access and is only available to authorized users?
Confidential data
What is the main difference between contingency reserves and management reserves?
Contingency reserves cover documented risks, while management reserves cover setbacks not forecasted
A project manager (PM) must break down the work to the company's engineers for a website development project, with a hard deadline of five weeks. The marketing team has requested three fixed and three preferred deliverables for the project if the time is available. The team is self-organizing. How will the PM break down this project?
Create a project backlog
Elements of a records management plan flow through a cycle, which includes standards for each stage. What are the stages of the records management plan lifecycle?
Creation, storage and retrieval, and archival and disposition
A project manager (PM) has decided to use a decision tree analysis to calculate contingency reserves since the project is large and has high probability and high impact risks. The PM would like to reduce the impact of negative risks on the project. The PM has the following results for the expected monetary value (EMV) options: Option A = -$10,000 + -$15,000 = -$25,000 Option B = -$12,000 + -$8,000 = -$20,000 Which option should the PM choose, and how should the PM change the contingency buffer? A.Option A, increase the contingency buffer by $25,000 B.Option A, decrease the contingency buffer by $25,000 C.Option B, decrease the contingency buffer by $20,000 D.Option B, increase the contingency buffer by $20,000
D
A project manager (PM) just received the project scope and activities and is building their project team. What data point about a potential team member is NOT needed to create other artifacts in the initiation phase? A. Contact method B. Availability C. Project responsibilities D. Employment history
D
The equipment delivery team leader has left a voicemail saying that a forest fire in California might prevent the equipment from arriving on time. The team leader wanted to give the customer an advanced warning. Which of the following statements is true? A.This is a contingency plan. B.This is a residual risk. C.This is a risk mitigation plan. D.This is a trigger.
D
A project team is meeting to discuss their options for improving and re-designing existing software code. What project management type of performance diagram can incorporate multiple factors and map various outcomes from a single decision?
Decision tree
A project manager (PM) is about to start the breakdown of a project for execution. The PM follows which order for the WBS creation process?
Determine scope, identify deliverable, identify team members, build level 2
A project manager (PM) works through the common SDLC phases and has just created a low-function prototype. What phase is next?
Development
A major production company's project manager (PM) is closing a software implementation project. The PM is now responsible for eliciting feedback from the customers who will be interacting with the software. The PM is seeking feedback from what project influencer role?
End User
A solution architect decides how they can best maximize their time remaining before they must deliver software to a client. How should the architect prioritize the features of the software and still meet their deadline?
Functional requirements
An organization has tasked a project manager (PM) to update the business case. The PM has new data that needs to go into the cost-benefit analysis and risks. What part of the business case does the PM need to update?
Financial overview
A project manager (PM) is drafting a sequence of activities for an educational website project designed for blind people and those with various vision impairments. A third-party accessibility auditor will finish approving the website design at the engineer's conclusion of the website demo. What kind of dependency exists between the website demo and accessibility audit?
Finish to finish
Upon consulting a network engineer, the project manager (PM) learns that the engineer can install the software after the completion of the server migration. What kind of dependency is between the server migration and software installation activity?
Finish to start
A project is two weeks behind schedule, and the project manager (PM) does not know why. So the PM is planning a team brainstorming activity to find the potential cause of this delay. What gap analysis tool will the PM use?
Fishbone diagram
A senior developer for an e-commerce website of critical importance has to go on leave of absence due to a family emergency. What should a project manager (PM) do for this risk?
Follow the contingency plan for this risk
After several months of building and testing the e-commerce marketing feature, it is ready to go live. The development team has invited the operational team for the hand-off. The project manager senses a mitigation conflict during this period. What can the project manager do in this case?
Follow the transition plan guidelines.
An agile team is working with the extreme programming model to develop a web application that needs to be ready within the next 30 days. Recognizing that a highly detailed project plan will be needed, the team elects to use a bar chart where the 30-day timeframe is broken down into daily representations on the x-axis and all tasks/activities are recorded on the y-axis. What productivity tool would help keep the team on task with milestones and specify the tasks needed to reach the milestone events?
Gantt chart
What is the first step in developing a communication plan?
Identify stakeholders
A project manager (PM) must break down the development of a game development project to its five engineers, three testers, and two designers. The team is currently using the agile framework to develop the game. How could the PM break down the project backlog?
In this order: Epic, Feature, and User Stories
A team is responsible for purchasing resources for a large construction project. It is their shared responsibility to minimize the possibility of waste and maximize value in the project. Using a purchasing and fiscal perspective, what resource management technique should the team apply to help the project?
Include a summary of assumptions and risks in the financial plan.
A project manager (PM) for a hearing aid manufacturing company recently discovered that customers have complained about a potential flaw in their hearing aid, causing high volumes. Upon checking the sample sent by the customer, the PM found the unit incorrectly wired. What should the PM do immediately?
Inform stakeholders and issue a Notice of Escape to the customers.
A project manager (PM) is working with an agile team that is building small sections at a time and reviewing their progress. In this way, the team can adapt to their approach. For example, the team plans to release their part to production but need to ensure it is the appropriate time. What type of development is this agile framework team implementing?
Iterative and incremental development
A project manager (PM) develops a graph for the team's stakeholders. The PM wants to be able to visually depict a comparison in the improvement in quality scores against the cost of achieving them. What type of project tool would best meet the PM's requirements?
Law of diminishing returns
A database manager has begun to notice a decline in key performance indicators (KPIs) on their database. Which phase of the resource lifecycle should the manager prioritize first?
Maintenance and monitoring
A project manager (PM) is about to take on a project that will extend for over a year. The PM will focus on continuous software development for an established firm. Due to the project duration, which phase of the resource life cycle will the PM focus on employee retention?
Maintenance and monitoring
A project manager (PM) drafts a sequence of activities for a government website creation project catered to people with disabilities. However, the engineers cannot hand over the project until the accessibility auditor from the third-party organization verifies the accessibility standards for this website comply with the American Disabilities Act (ADA). What would be the best category for this dependency?
Mandatory external dependency
A parts manufacturing company from the Midwest area of the U.S. has sent a letter of notice citing the potential parts shortage due to supply chain issues. The project manager identified a risk response strategy for this and arranged for local companies to create parts until there is a solution to the supply chain problem. This is an example of what type of risk response strategy?
Mitigate
A project manager needs to establish a project team for a new web design project. Before assigning responsibility and bringing on team members, what must the project manager conduct?
Needs assessment
A project manager prepares to distribute tasks to the project team. Before doing this, the project manager must determine each team member's available time. How will the project manager calculate a team member's available time?
Overhead hours subtracted from available working hours
A manufacturing company needs to develop a report that shows its stakeholders which resources generate the most revenue for the company. Which of the following charts would be the best fit?
Pareto chart
A project manager's assistant has calculated many financial aspects of the business case. The project manager (PM) has asked the assistant to determine ESGs for a major water plant facility. What would the assistant add for governance?
Pay for performance
A geographically dispersed team frequently collaborates through teleconferencing software. The software is commonly used in the United States, but team members in Europe are unfamiliar with the platform. What type of communication challenge is the team facing?
Technological factors
The project to build software for a point-of-sale system has just ended, and the project team has conducted a retrospective or lessons learned meeting. The project manager stores the outputs from this meeting in a lessons learned document for which primary reason?
To become a reference point during the initiation phase of a similar future project.
What is a function of both product owners on agile teams and project managers?
Product owners and project managers both create work for teams.
What is a group of several related projects that have a common objective to accomplish a big goal?
Program
In a business endeavor, what role leads, plans, and aligns endeavors to organizational strategy?
Program Manager
A project manager wants to select a productivity tool that will share major progress points, including new feature rollouts and products that would serve well in an executive summary. Which of the following tools would be the best option?
Project road map
What high-level documents share major progress points, such as new feature rollouts?
Project road maps
Which statement includes detailed descriptions of multiple elements?
Project scope
What could be a beneficial incentive for the service provider in a service level agreement (SLA)?
Providing credits to subscription costs for downtime exceeding a certain threshold
Due to the pandemic, the team is adopting a remote work environment and is upgrading the infrastructure to move to cloud services. What could be positive risks associated with this process?
Remote working and opportunities for recruiting more talent
What is a document that describes how project requirements will be analyzed, documented, and managed throughout the project lifecycle?
Requirements management plan
The project manager (PM) on a software build contract has sent a minimally viable product (MVP) for user acceptance testing (UAT). The UAT tester immediately got an error message and could not appropriately test the core functions. Upon review, the PM discovered an error in the code that affected one of the main features of the MVP. What type of software test could have caught this error?
Smoke testing
What engagement organizes project management activities, with the PM as the primary audience?
Stakeholder engagement plan
A company's CEO has announced they are retiring. What resource management activity should the company begin to pursue if they have not already?
Succession planning
What type of communication is also referred to as real-time communication?
Synchronous communication
What is the main signal between the end of the project planning phase and the beginning of the execution phase?
The approval of the project management plan by the project sponsor, project manager, and the functional managers
A project manager (PM) has just been assigned to a new high-priority project to manage at the end of the planning phase. The PM has the preliminary scope statement, which the previous PM created in the initiation phase. There are also more detailed definitions for the project goals, scope, and requirements. What project document is the PM ready to finalize?
The detailed scope statement
A project manager (PM) is dividing up responsibilities amongst team members prior to their kickoff meeting. The PM assigned the software team as responsible for development of the core software code. What is included in the responsible category of the RACI chart?
The software team will complete the work.
A software development project consists of a design activity with a duration of three weeks, a development activity with a duration of six weeks, and a testing activity with a duration of two weeks. The design, development, and testing activities are on a critical path method (CPM) diagram. Based on this information, what is true about this project?
The total float for the design, development, and testing activities is 0.
What quality management activity presents finished deliverables (outputs) to the customer to see if the project meets the customer's expectations?
Validation
The company has hired a project manager (PM) to manage the execution of a project. However, a new college intern is unsure of what work to accomplish on the project and asks the PM. Where can the PM find the detailed description of the work packages?
WBS Dictionary
What is the biggest difference between waterfall and agile?
Waterfall is structured, while agile is flexible.
Different organizational structures give different roles to project managers (PMs). For example, a corporation has a PM responsible for assigning work but does not have budget responsibilities or any official authority over the people doing the work. The PM is in what type of organizational structure?
Weak Matrix
A project manager (PM) has established multiple milestones for a two-year-long project. However, each milestone checkpoint occurs at the one-year mark. What might be the potential issue with this approach?
losing project momentum
A project manager is in the process of finding the likelihood of a project risk. Of the following, which of the tools can the team NOT use? A.Probability impact B.Scenario analysis C.FMEA D.Utilization gap
utilization gap
