LOG 1050: Module 11 exam

Complete the following statement with the correct answer. Filling customer orders requires the interaction of a large array of interdependent functional activities as order information moves _____________ through the organization.

Horizontally

Which of the following component(s) characterize the customer order cycle? (Select the three that apply)

Order shipment, order preparation, order placement or transmittal

Complete the following statement with the correct answer. A comprehensive customer service and fulfillment performance measured from the customers perspective is the ____________.

Perfect order percentage

Which of the following step(s) are included in order preparation/filling? (Select the three answers that apply)

Preparing shipping, documentation, packing the items for shipment, acquiring the ordered items through stock, retrieval, production, repair, or purchase

What does the initial step in the order fulfillment process?

Receipt of a customer order