LSC 2143 - Training Computer Users

Learning Objectives

A statement of knowleged or skill trainees need to learn

Training

A teaching and learning process that aims to build skills that are immediately useful.

Education

A teaching and learning process that aims to develop conceptual understanding and long-term thinking skills

Auditory Learner

A trainee who learns most effectively by listening

classes

A training environment that is generally the most cost effective because the ratio of trainee to trainers is highest

Tutorial

An interactive learning technique in which a trainee works through learning tasks step-by-step.

Problem solving

A learning methods that results in the highest retention and trainee performance

short breaks

Trainers often discover that more ________ during a training session are preferable to fewer long breaks.

True

One goal of end-user training is to make users as self-reliant as possible in order to reduce their need for support

reference sheets

Printed materials designed to be taken away by trainees from a training session to refresh a user's memory are called

Plan, Prepare, Present, and Progress.

THE TRANING PROCESS:

training evaluation survey

a assessment tool aimed primarily at evaluating a trainer's effectiveness.

Expertise

a skill level that deal with performing a task effectively and efficiently is called

understanding level

an ability to explain concepts

skill level

an ability to perform a basic task

Role Playing

an activity in which trainees participate in a rehearsal or practice of a simulated work environment situation

Conceptual level

is a skill level in which a trainee learns the basic vocabulary needed to communicate with others

Multimedia

materials combine text, images, animation, and sound in a training delivery system.