M: Management Chapter 2 Quiz
?? helped organizations achieve goals through systematic management.
Careful definition of duties and responsibilities.
Which statement about the contribution made by Jack Welch toward management thought and practices is true?
He is widely viewed as having mastered "all of the critical aspects of leadership: people, process, strategy, and structure."
Which statement about bureaucracies is true?
It may invest too much authority in too few people.
Lillian Gilbreth studied how job satisfaction motivated employees, how motion studies could be used to help disabled individuals perform jobs, and how fatigue and stress affected workers' well-being and productivity. Why did she focus her attention in these areas?
She was more interested in the human side of management
?? refers to people's reactions to being observed or studied resulting in superficial rather than meaningful changes in behavior.
The Hawthorne Effect
Managers who subscribe to McGregor's Theory X must watch out for ??, which can have several negative implications for managers, employees, and organizations.
a self-fulfilling prophecy
Managers will use the methods of quantitative management as ?? in the decision process.
a supplement
Frederick Taylor's contributions to scientific management as an approach to management were significant because Taylor ??
advocated the use of the differential piecerate system
The values, goals, skills, and attitudes of managers and workers in an organization are examples of ??
contingencies
The ?? approach to management ignored the more rational side of the worker and the important characteristics of the formal organization.
human relations
Peter Drucker was the first person to discuss ??, by which a manager should be self-driven to accomplish key goals that link to organizational success.
management by objective
A criticism of the bureaucratic approach to management is that ??
once established, it is very difficult to dismantle such an organization
?? is a contemporary approach to management
quantitative management
Which is the best theory for managers to use to compare alternatives and eliminate weaker options?
quantitative management
In the development of the assembly line for the manufacture of the Model T, Ford studied and standardized the steps and equipment necessary to assemble automobiles, selecting the "one best way" to complete tasks. In doing so, Ford used the ?? management approach.
scientific
Research on ?? promoted the use of teamwork and semiautonomous work groups as important factors for creating efficient production systems.
sociotechnical systems theory
Which approach did not address all the issues faced by 19th-century managers, but tried to raise managers' awareness about the most pressing concerns of their job?
systematic management
A Gantt chart graphs the relationships between ??
tasks and time
Toward the end of the Industrial Revolution, in the late 19th century, several university programs offering management and business education were founded, including the Wharton School at the University of Pennsylvania. Establishment of these programs ??
was an acknowledgement of management as a formal discipline
"Stelly, I have enjoyed mentoring you. Now, let's summarize what we have discussed about change. First, change is happening more rapidly and dramatically than at any other time in history. Second, if you don't anticipate change and adapt to it, you and your firm ??." explained Stella's mentor.
will not thrive in a competitive business world.
