MA Review - Chapter 8

Which of the following is an optical disk on which you can store up to either hours of high-quality video? A. DVD-R B. Jump drive C. Zip disks D. CD-R

A. DVD-R

Which of the following is the most common input device? A. Keyboard B. Pointing devices C. Modem D. Scanner

A. Keyboard

On what type of computer is the touch pad feature popular? A. Laptop B. Desktop C. Tablet D. Mainframe

A. Laptop

Which of the following technologies has the potential of eliminating the need for transcribing providers' notes? A. Speech recognition technology B. Telemedicine C. CD-R technology D. Modulator-demodulator

A. Speech recognition technology

A computer's hardware serves four main functions. Which of the following is one of those functions? A. Storing data B. Word processing C. Deleting data D. Programming

A. Storing data

A purchase order is _____. A. a form that authorizes a purchase for the practice B. the payment of funds C. the bill from the vendor D. a list of items used and reordered most often

A. a form that authorizes a purchase for the practice

Expendable items are items that _____. A. are used once and then must be restocked B. can be used indefinitely with appropriate sanitization C. can be restocked and then reused D. are not necessary for most medical offices

A. are used once and then must be restocked

To calculate the unit price of an item, ____. A. divide the total purchase price by the number of items B. subtract the number of items from the total purchase price C. add the number of items to the total purchase price D. divide the number of items by the total purchase price

A. divide the total purchase price by the number of items

Printer resolution is noted in terms of _____. A. dots per inch B. megahertz C. dot pitch D. megabytes

A. dots per inch

One way to avoid purchasing mistakes is to _____. A. educate yourself on common mistakes B. order the same item from two supplies at the same time C. insist that the physician approve each order D. write down details of the purchase agreement

A. educate yourself on common mistakes

When managing office supplies, the goal is to achieve ____. A. efficiency B. organization C. resourcefulness D. independence

A. efficiency

An effective inventory schedule for a medical office is _____. A. every 1 to 2 weeks B. once a month C. every 3 months D. every 6 monts

A. every 1 to 2 weeks

Computer hackers are prevented from accessing your computer by ____. A. firewalls B. antivirus software C. disk cleanup D. disk defragmentation

A. firewalls

Most supplies in the medical office can be classified as administrative, clinical, or _____. A. general B. environmental C. categorical D. manitenance

A. general

Information is stored permanently in the _____ for later retrieval. A. hard disk drive B. modem C. monitor D. printer

A. hard disk drive

The appropriate way to store chemicals, drugs, and solutions is to ____. A. line storage cabinets with plastic-coated shelf paper B. store them in containers other than their original ones C. store narcotics at eye level in the general supply closet D. store strong acids and alkaline solutions together

A. line storage cabinets with plastic-coated shelf paper

The main circuit board that controls the other components in a computer system is the _____. A. motherboard B. hard drive C. microprocessor D. central processing unit

A. motherboard

Examples of clinical supplies are _____. A. needles, syringes, and lubricating gel B. paper cups and toilet tissue C. rubber bands, stamps, and file folders D. patient education materials

A. needles, syringes, and lubricating gel

An advantage of the flatbed scanner is that it _____. A. produces the highest-quality input B. is the most difficult to use C. is the least expensive D. feeds on sheet of paper through at a time

A. produces the highest-quality input

"Net 30" on a payment invoice means _____. A. you have 30 days in which to pay the order in full B. 30 of the items in the order will be sent C. 30% will be charged if the payment is not paid in full on receipt D. 3% will be deducted when more than one item is ordered

A. you have 30 days in which to pay the order in full

Which of the following office machines is most useful for handling tasks such as payroll and back deposits? A. Facsimile machine B. Adding machine C. Photocopier D. Printer

B. Adding machine

What is a common disorder many medical assistants develop due to improper hand positioning at the computer keyboard? A. Arthritis B. Carpal tunnel syndrome C. Wrist fracture D. Brusitis

B. Carpal tunnel syndrome

Which of the following supplies should be stored according to the rules of good housekeeping and asepsis? A. Administrative B. Clinical C. General D. Periodic

B. Clinical

Which type of office machine scans each page of a document, translates the information into electronic impulses, and transmits the impulses over the telephone line to another machine, where they are converted into an exact copy of the original document? A. Adding machine B. Facsimilie machine C. Typewriter D. Photocopier

B. Facsimile machine

Which of the following are general supplies? A. Erasers, envelopes, and notepads B. Liquid hypoallergenic soap and paper towels C. Appointment books and appointment cards D. Sterile gloves and bandages

B. Liquid hypoallergenic soap and paper towels

Which of the following is a type of pointing device? A. Scanner B. Mouse C. Cursor D. Template

B. Mouse

Which of the following is used when practitioners in a group practice have several different staff in charge of ordering a variety of items? A. Requisition B. Purchase order C. Payment invoice D. Order form

B. Purchase order

Which of the following is an example of a durable item? A. Examination gloves B. Stethoscope C. Prescription pad D. Cotton swabs

B. Stethoscope

What term describes the communication that provides medical support to licensed providers caring for patients in rural areas? A. CR-R technology B. Telemedicine C. Local area transmissions D. Online help

B. Telemedicine

In which type of networks are the networked computers connected using public telephone lines, using encryption to ensure that only authorized users can access the network? A. Local-area network B. Virtual private network C. Homegroup network D. Wide-area network

B. Virtual private network

Protection against spammers is provided by _____. A. firewalls B. antivirus software C. disk cleanup D. disk defragmentation

B. antivirus software

Vital supplies are items that ____. A. require ordering only occasionally B. are absolutely necessary for smooth running of the medical office C. are needed in the office but do not threaten the efficiency of the office D. are used only once and then discarded

B. are absolutely necessary for smooth running of the medical office

The best way to deal with a telephone solicitation is to _____. A. just hang up on the telephone representative B. ask for the name and telephone number of the firm and call back C. talk with several telephone representatives and compare details of the sale D. tell the representative he or she will have to visit the office in person

B. ask for the name and telephone number of the firm and call back

Before calling technical support, you should first _____. A. turn off the computer B. check the computer manual for answers C. identify the problem D. have a printer attached to the computer

B. check the computer manual for answers

The purpose of output devices is to ____. A. store information for later retrieval B. display or print information after it has been processed C. convert printed matter into a format that can be read by the computer D. transfer information from one computer to another

B. display or print information after it has been processed

Types of scanners include a single-sheet scanner, a handheld scanner, and _____ scanners. A. rolling ball B. flatbed C. touch pad D. touch screen

B. flatbed

A small group of medical practices in the same building that pools resources to quality for quantity discounts from a local vendor is called a(n) _____. A. purchasing group B. group buying pool C. organizational buyer D. medical society facilitatory

B. group buying pool

Staples and rubber bands are ____ supplies. A. vital B. incidental C. periodic D. general

B. incidental

The inventory-tracking tool for managing medical supplies that groups items that need to be ordered and helps monitor how quickly items are used and the amount that needs to be ordered is the _____. A. reminder card B. inventory card C. inventory reminder kit D. reorder card

B. inventory card

Stocking many spare supplies ____. A. is the result of an organized medical assistant B. is unwise because of the administrative budget C. allows for supplies to be kept in several locations D. creates increased need to discard expired administrative supplies

B. is unwise because of the administrative budget

The responsibility for organizing most office supplies often lies with the _____. A. physician B. medical assistant C. nurse D. housekeeper

B. medical assistant

Incidental supplies are ____. A. occasionally reordered B. needed in the office but do not threaten the efficiency of the office C. used only once and thrown away D. items that are absolutely necessary for smooth running of the practice

B. needed in the office but do not threaten the efficiency of the office

The proper way to store narcotics is _____. A. correctly labeled on the shelf with other medications B. out of sight in a locked cabinet C. behind other medications D. on the highest shelf, out of immediate reach

B. out of sight in a locked cabinet

An example of an expendable item is a(n) _____. A. examining table B. prescription pad C. reflex hammer D. typewriter

B. prescription pad

The hardware components of a computer consist of the monitor, keyboard, and _____. A. software B. printer C. operating system D. applications

B. printer

Using the bbc option when sending an e-mail message _____. A. enables you to send the message to more people B. protects the privacy of the other recipients of the message C. prevents recipients from deleting the message D. records a copy of the message on your hard drive

B. protects the privacy of the other recipients of the message

An effective way to prevent an unanticipated shortage of a supply item is to _____. A. keep the same item in several different locations B. request that workers finish one container before opening a new one C. reorder the item when the last one is taken for use D. educate the workers on how to make supplies last from one order to the next

B. request that workers finish one container before opening a new one

A computer disaster recovery plan should be in place in a medical office in the even of a(n) ______. A. security breach B. system failure or crash C. optical character recognition problem D. printer problem

B. system failure or crash

A disadvantage of using large, established mail-order companies is that ____. A. they usually cost more B. the medical office has less control over orders C. the quality of the product is generally inferior D. the delivery time is unpredictable

B. the medical office has less control over orders

Resolution refers to ____. A. a method of sending and receiving messages through a network B. the sharpness of images, measured in dot pitch C. a readable printout of information D. automatic changes in the monitor displays

B. the sharpness of images, measured in dot pitch

The average medical office spends ____ of its annual gross income on administrative, clinical, and general supplies. A. 1% to 2% B. 2% to 3% C. 4% to 6% D. 8% to 10%

C. 4% to 6%

What is the recommended amount of time for keeping all copies of bills and order forms for supplies in the even the medical practice is audited by the IRS? A. 1 year B. 3 years C. 7 years D. 20 years

C. 7 years

Which of the following in not a benefit of having a fax machine in the medical office? A. It can be sent and received within minutes B. It can be used an as extra telephone C. It helps protect a patient's protected health information D. It can be used as an extra copier

C. It helps protect a patient's protected health information

Which of the following is considered both an input device and an output device? A. Keyboard B. Printer C. Modem D. Scanner

C. Modem

In a computer, what is the function of ROM? A. Software that uses more than one medium B. The primary computer chip responsible for executing programs C. Permanent memory that provides the basic operating instructions for the computer D. The main circuit board that controls all other components in the system

C. Permanent memory that provides the basic operating instructions for the computer

Celia has been asked to make suggestions for upgrading the computer equipment in the medical office where she works. Currently, the office has one desktop computer that runs the Windows 2000 operating system and the Office 2002 applications. It has a CD-ROM drive, but no CD-R capability. It also has a telephone modem. The monitor is a 14-inch CRT model that has recently started wavering and "blinking out." Which of the following do you think Celia should recommend? A. Replace the CR-ROM drive with a CD-R B. Upgrade the operating system to Windows 7 C. Purchase a new system, because this one is too old to upgrade effectively D. Replace the telephone modem with a cable modem

C. Purchase a new system, because this one is too old to upgrade effectively

Bennett works for a group of pediatricians, and a large part of his job consists of transcribing the physicians' notes into patient records in the EHR system. Over the weekend, he went hang-gliding with friends and crash-landed, breaking several bones in his right fingers and wrist. He is worried that he will not be able to type fast enough with just one hand to do his job efficiently. What should Bennett do? A. Take a leave of absence until his hand heals B. Request short-term disability leave C. Request permission to use speech recognition technology D. Explain to the physicians that everything will take twice as long for a while

C. Request permission to use speech recognition technology

Which of the following is considered a computer input device? A. Monitors B. Printers C. Scanners D. Software

C. Scanners

Which of the following changes the monitor display at short intervals or constantly shows moving images? A. Power down B. Multimedia C. Screen saver D. Resolution

C. Screen saver

What is a computer that functions as a centralized storage location for shared information called? A. Desktop B. Subnotebook C. Server D. PDA

C. Server

Which of the following are examples of administrative supplies? A. Disposable sheaths for thermometers B. Paper towels and facial tissue C. Stationery and insurance forms D. Bandages and suture removal kits

C. Stationary and insurance forms

Which form of pointing device consists of a small, flat device sensitive to touch? A. Mouse B. Template C. Touch pad D. Touch screen

C. Touch pad

Which of the following is not an advantage of leasing office equipment? A. It allows purchasers to keep more of their money B. The company that leases the product is usually responsible for servicing it C. Your office will own the equipment at the end of the lease term D. Lease payments are usually tax-deductible

C. Your office will own the equipment at the end of the lease term

Administrative supplies are generally stored _____. A. near the examination rooms B. in the general storage closet C. behind or adjacent to the reception area D. near the laboratory

C. behind or adjacent to the reception area

A laser printer is _____. A. inexpensive compared to other types of printers B. capable of producing multiple copies with carbon paper C. capable of producing high-quality output D. slower than an ink-jet printer

C. capable of producing high-quality output

A collection of records created and stored on a computer is a(n) _____. A. application B. icon C. database D. spreadsheet

C. database

When managing office supplies, being efficient involves producing the desired result with the least effort, ______, and waste. A. expedience B. managemtn C. expense D. loss

C. expense

Purchasing groups are _____. A. several medical practices in the same building that use local vendors to qualify for quantity discounts B. large, established companies that save a physician's office money C. groups of physicians who order supplies together to obtain a quantity discount D. another name for local vendors

C. groups of physicians who order supplies together to obtain a quantity discount

Ordering supplies ahead of schedule _____. A. is never recommended B. in unnecessarily costly C. is important when there is a large demand for a product D. eliminates the need for keeping track of supplies

C. is important when there is a large demand for a product

A characteristic of a purchasing group is that it ____. A. requires members to disclose the group's prices to other physicians B. allows members to spend as much or as little as the need to C. may require physicians to pay dues D. generally save a larger medical practice 5% on supplies

C. may require physicians to pay dues

Comparison pricing, ordering, and establishing and maintaining relationships with vendors is the responsibility of the _____. A. physician B. nurse C. medical assistant D. accountant

C. medical assistant

Examples of output devices are printers and _____. A. keyboard B. scanners C. monitors D. modems

C. monitors

The Federal Trade Commission _____. A. encourages medical practices to purchase supplies from mail-order companies B. regulates the quality of each individual item to be purchased C. monitors purchases by telephone, fax, and online services to protect consumers D. prevents outdated or date-expired items from being sold

C. monitors purchases by telephone, fax, and online services to protect consumers

A benefit of purchasing from a local vendor is that _____. A. the cost of supplies may be lower B. specialty items are more readily available C. more personal assistance is offered D. the vendor gets to know your patients

C. more personal assistance is offered

Periodic supplies need to be reordered _____. A. daily B. weekly C. occasionally D. twice a year

C. occasionally

The best time to place a telephone order is ____. A. on Mondays B. anytime C. on Tuesdays, Wednesdays, or Thursdays D. on Fridays

C. on Tuesdays, Wednesdays, or Thursdays

An advantage of a notebook computer is that is ______. A. eliminates all the extra function keys on the keyboard B. is larger and more capable than a desktop computer C. operates on either a battery or an AC adapter D. can be housed in a tower case and placed on the floor

C. operates on either a battery or an AC adapter

A device used to input printed matter and convert it to a format that can be ready by the computer is a _____. A. cursor B. printer C. scanner D. modem

C. scanner

A disadvantage of rush orders is that ____. A. the item sent may be of lower quality B. the vendor may be out of the needed item C. the vendor may charge more for a rush delivery D. the supply the needed item quickly

C. the vendor may charge more for a rush delivery

An efficient way to track inventory is to _____. A. routinely order supplies every week B. reorder supplies only when they are out C. use color-coded removable adhesive flags on the inventory card D. plan for one month and order no earlier than one month ahead

C. use color-coded removable adhesive flags on the inventory card

Durable items are _____. A. used and restocked B. thrown away after one use C. used indefinitely D. reused after being repaired

C. used indefinitely

A current trend in printers is the _____. A. dot matrix printer B. ink-jet printer C. laser printer D. "all-in-one" printer

D. "all-in-one" printer

Larger medical practices that participate in a purchasing group can save as much as _____ on supplies. A. 1% to 2% B. 3% to 4% C. 5% to 10% D. 10% to 20%

D. 10% to 20%

The Federal Trade Commission requires supply companies to provide merchandise within ____ days. A. 10 B. 14 C. 20 D. 30

D. 30

Jenni has been working at her new job as administrative office assistant for two weeks now. She has gone through the standard office training, and she feels mostly okay with her duties. However, unlike other places she has worked, this office uses the Microsoft® Excel software to track office expenses. Jenni does not feel comfortable with this software and is afraid she will make a mistake. Which of the following courses of action would you recommend to Jenni? A. Just continue to use the software in the office; everyone makes mistakes at first B. Resign from the job, because she doesn't understand how to use the software C. Ask the office manager to have someone else track office expenses D. Attend an adult education class on how to use the software

D. Attend an adult education class on how to use the software

Which of the following allows information to be taken from one digital source and copied over to a CD? A. CD-ROM B. Speech recognition technology C. Telemedicine D. CD-R technology

D. CD-R technology

What is the first thing that should be done with a shipment of supplies arrives at the medical office? A. Put the shipment away B. Pay the vendor C. File the invoice D. Check the shipment against the order form and packing slip

D. Check the shipment against the order form and packing slip

Which of the following is not an important task when you are selecting software for the medical office? A. Read software reviews in computer magazines and trade publications B. Check with other medical offices to get opinions on software packages C. Make sure the office computer system meets the minimum requirements for the software D. Make sure the software company with install the software for you

D. Make sure the software company will install the software for you

Which of the following information is not needed in an equipment inventory? A. Name of the equipment, including brand name B. Model number and registration number C. Place of purchase, including contact information D. Name of the equipment this equipment is replacing

D. Name of the equipment this equipment is replacing

An advantage of a desktop computer with a tower case placed on the floor is that it _____. A. is portable B. operates on battery power C. weighs only a few pounds D. allows more surface area at the workstation

D. allows more surface area at the workstation

An example of a periodic supply is _____. A. staples B. table covers C. prescription pads D. appointment books

D. appointment books

A method of sending and receiving messages through a network is known as _____. A. word processing B. a database C. texting D. e-mail

D. e-mail

Purchase orders are frequently used for _____. A. small items B. inexpensive items C. items sent on a trial basis D. expensive items

D. expensive items

An advantage of a handheld scanner is that it _____. A. feeds one sheet of paper through at a time B. it is easer to use than other types of scanners C. produces the highest quality input D. is less expensive than other types of scanners

D. is less expensive than other types of scanners

A device used to transfer information from one computer to another over telephone or cable television lines is a _______. A. scanner B. cursor C. keyboard D. modem

D. modem

A vendor's payment schedule generally _____. A. charges for handling the order if the is prepaid B. adds one percent of the cost to the total order per day after the order is placed C. prohibits delayed billing D. offers a discount for enclosing a check with the order

D. offers a discount for enclosing a check with the order

After checking the expiration dates on supplies, ____. A. store supplies with the earliest expiration dates in the back B. use supplies that are past the expiration date first C. store the supplies with the latest expiration dates on the top shelves D. store the supplies with the latest expiration dates in the back

D. store the supplies with the latest expiration dates in the back

Some vendors may use the bait-and-switch tactic, which means _____. A. the price of the desired item is lowered but "sold-out" and a lower quality substitute is sent B. the price of the desired item is higher than the initial quote C. the vendor tells the customer why the desired item is not the best buy D. the price of the desired item is lowered but "sold-out" and the customer is encouraged to buy a more expensive item

D. the price of the desired item is lowered but "sold-out" and the customer is encouraged to buy a more expensive item

Using a computer equipped with a modem and communications software, you can perform several types of _____ transactions.

electronic

Medical practice _____ are a profitable marketing tool a generate new patients and can include patient education, contact information, and referral forms.

websites