MAN 3025 ch 1,2,3,LM1

Which individuals helped pioneer administrative management theory?

Charles Clinton Spaulding Henri Fayol Max Weber

Which of these statements represent ideas that Peter Drucker introduced in his book The Practice of Management?

Employees should be treated as assets. A corporation can be thought of as a human community. Without customers, businesses wouldn't exist.

What are Taylor's principles of scientific management?

Evaluate a task by scientifically studying each part of it. Carefully select workers with the right abilities for the task.

What are the branches of quantitative management?

Evidence-based management Operations management

The _____ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement?

behavioral

What is the focus of PRME?

business education

A person or an organization that helps another organization sell its goods and services to customers is called a(n) ______.

distributor

In terms of the systems viewpoint, _______ is information about the reaction of the environment to the outputs that affects the inputs.

feedback

After purchasing a small company in China, Linda's US-based company trained all of its employees on Chinese business customs so they would be able to communicate properly with their new coworkers in China. Linda's company was responding to the results of ______.

globalization

The advent of cloud computing has made it possible for employees to

have access to company data from anywhere with an Internet connection.

According to the systems perspective, transformational processes are responsible for turning

inputs into outputs.

Mintzberg characterized managers' interaction with people both inside and outside of their work units as their _______ roles.

interpersonal

A system is a set of _____ parts that operate together to achieve a common purpose.

interrelated

Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to?

job-specific knowledge for the position in retailing

As the regional sales manager of a pet food distribution company, Anjala implements plans designed by upper management and coordinates the activities of lower-level sales managers. Anjala is an example of a ______ manager.

middle

The ability of an employee to bounce back from adversity and sustain him or herself when faced with a challenge is called _____.

resilience

Organizations that prioritize creating shared value are not only concerned with their shareholders but also with their _____.

stakeholders

Which broad term identifies anyone impacted by a business, including but not limited to stockholders, employees, and customers?

stakeholders

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect.

multiplier effect

In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____.

organization

Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers.

top

When managers use financial performance as the best definition of an ethical choice, they are taking a(n) ______ approach to organizational decisions.

utilitarian

The New York and Chicago offices of Jenna's company have weekly meetings. Rather than flying to the respective offices, the employees use _____, which allows them to see, hear, and talk with each other over the computer.

videoconferencing

The human resource manager felt that Anika was the best candidate for the job because she possessed the knowledge, skills, and attributes the company desired. In other words, Anika displayed _____.

career readiness

At the human resource conference, Heidi attended a presentation on how to maximize the contributions of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for _____.

diversity

Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _____ of management based in part on his childhood experiences working at his father's fields.

necessities

Maslow's hierarchy of human needs proposes that people are motivated by which needs?

Physiological Esteem Love Self-actualization Safety

What are two potential rewards of being an exceptional manager?

1. The ability to earn more than most workers 2. Fringe benefits, such as a large office or stock options

By adopting the systems viewpoint, you can visualize your organization as which of the following?

A collection of subsystems A part of the larger environment

Organization

A group of people who work together to achieve some specific purpose. A system of consciously coordinated activities of two or more people

Organizing

Arranging tasks, people, and other resources to accomplish the work

Which employee is the best example of a functional manager? Rachel, who is a supervisor and is responsible for the activities of three employees at the company. Miguel, who is responsible for the company's warehouse, production, and product source lines. Brett, who is the manager of the company's accounting department. Mallory, who became the CEO after working for the company for 12 years.

Brett, who is the manager of the company's accounting department. (A functional manager is responsible for just one organizational activity.)

What are two types of outputs according to the systems viewpoint?

Finished products Employee satisfaction

Who is known as the "father of industrial psychology" because of his revolutionary ideas on studying human behavior in workplaces?

Hugo Munsterberg

Select all of the positive features of bureaucracy according to Max Weber.

Impersonality Specialists for complex tasks Merit-based careers Clear hierarchy Formal rules and procedures

Which descriptions accurately characterize artificial intelligence (AI) in the workplace?

It can be applied both to blue-collar and white-collar skills. It includes using computer systems to mimic human reasoning.

Which of the following are true about complexity theory?

It is used in strategic management and organizational studies. It seeks to understand how organizations adapt to their environments. It recognizes that all complex systems are networks of many interdependent parts that interact according to certain simple rules. It is the study of how order and pattern arise from complicated, chaotic systems.

What are issues with the classical viewpoint?

It views humans as cogs in a machine. It fails to account for the importance of human needs. It is overly mechanistic.

What is at the center of the CSV approach to solving social problems?

Maximum profit

Which group is projected to make up almost 60% of the workforce by 2029?

Millennials and Gen Zers

Which of these employees is demonstrating a proactive learning orientation? Rosa has worked in her department for 12 years and often acts as a mentor for new hires. Grigor often takes the lead in volunteer opportunities at the office. Millicent is taking a computer coding class at the community college so she can apply for a new role at work. Charlie is interested in applying for the management position at work and feels he has enough skills for the job.

Millicent is taking a computer coding class at the community college so she can apply for a new role at work. (Proactive learning orientation: The desire to learn and improve your knowledge, soft skills, and other characteristics in pursuit of personal development)

According to the systems viewpoint, what are three types of inputs?

Money Equipment People

Controlling

Monitoring performance, comparing it with goals, and taking corrective action as needed

Leading

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals

In her role as a grocery store general manager, Shara is able to make changes that affect customers, store employees, and individual department managers.This is an example of the _____ effect.

Multiplier (your influence is multiplied far beyond the results that can be achieved by one person acting along)

Planning

Setting goals and deciding how to achieve them; also, coping with uncertainty by formulating future courses of action to achieve specified results See also Decision making; Strategic management; Strategic planning

What must a firm create in order to produce profit and give lasting benefits to a broad range of stakeholders?

Shared value

What are the contemporary approaches to management?

Shared value and sustainable development Learning organizations High-performance practices

The first set of dynamic inputs in CSV assesses a firm's products and services in relation to which of the following?

Societal benefits Societal harms Societal needs

What did Mintzberg observe about work behavior in the managers he studied?

Some worked up to 90 hours a week. They almost always devoted lunchtime to meetings.

According to the Hawthorne effect hypothesized by Mayo and colleagues, when did employees work harder?

They believed supervisors paid special attention to them. They thought managers cared about their welfare. They received added attention.

True or false: Effective approaches to create shared value may not always be obvious.

True

True or false: Taking ownership of a work project is an example of an attitude.

True

If you believe your employees are capable of taking on responsibility with sufficient self-direction and self-control, you are a Theory ___ manager.

Y

Which of these organizations is considered for-profit?

a retail clothing store (For-Profit Organizations: For Making Money)

What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon?

ability to take risks

Theory X and Theory Y focus on managers'

attitudes

A characteristic of a(n) _____ system is that it receives very little feedback from outside sources.

closed

What should an individual consider learning about a company before going to a job interview?

company's core values and culture company mission and vision statements

Which management viewpoint asks the question, "What method is the best to use under these particular circumstances?"

contingency

The company president meets with senior managers to determine what is causing a problem with the company's best-selling computer microchip. They discuss whether the cause might be a modification that was made in the manufacturing process. Which management function is the group performing?

controlling

Which of the following can provide a user with instant access to a vast quantity of computer files related to a single topic?

database

Alison sells her one-of-a-kind, handmade beaded jewelry online. That means that Alison is involved in _______.

e-commerce

A shared value and sustainable development perspective means that businesses must view themselves as part of a larger ______.

ecosystem

In order for an organization to maintain a competitive advantage, it must stay ahead of its competition in customer responsiveness, innovation, quality, and _______.

efficiency

Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing?

ethical

Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?

human

Maslow and McGregor focused on the study of ______ as it relates to increasing worker productivity.

human relations

Scientific management is the study of work methods to improve the productivity of _____.

individual workers

A problem for big businesses when responding to opportunities for creating shared value is ____ ,or the resistance to change.

inertia

Organizations must be careful not to become complacent, particularly when their competitors are coming up with creative ideas. This highlights the importance of ______ in achieving competitive advantage.

innovation

Theory X managers view workers as

lacking ambition

In his annual convention speech, the founder of a medical research organization reminded all the employees of the importance of their work in finding a cure for pediatric diabetes. He praised them for their dedication and urged them to continue their work. Which management function did the founder perform in his speech?

leading

A _______ organization actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge.

learning

According to Archie B. Carroll, the responsibilities of an organization can be arranged as a pyramid, with _____ at the base and _____ at the top.

making a profit; corporate citizenship

The classical viewpoint of management emphasizes ways to ______.

manage work more efficiently

When Mary Parker Follett referred to the use of "communities" within an organization, she meant that ______.

managers and subordinates should work together to solve issues

Operations management focuses on _____.

managing the production and delivery of an organization's products or services more effectively

What term is defined as the sense of belonging to and serving something that you believe is bigger than the self?

meaningfulness

According to Henri Fayol, what are the major functions of management?

planning, organizing, leading, controlling

By researching a company's level of engagement with CSV before an interview, you will demonstrate a ____ rather than reactive orientation to learning.

proactive

A company's triple bottom line represents which aspects?

profit planet people

Lisette told the management team that one way for the company to maintain a competitive advantage was to consistently produce kitchen appliances that meet the expectations of the customer and perform as expected. Which aspect of gaining a competitive advantage is Lisette focusing on?

quality

Shared value and____development consider environmental and social effects of business as well as profit.

sustainable

An open system fosters the idea that two or more forces combined create an effect that is greater than the sum of their individual effects. This is known as _____.

synergy

The job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers.

technical

When employees work from home or remote locations by using a variety of information technologies, they are ______.

telecommuting

Frederick Taylor created the scientific management system after studying _____.

the physical motions workers used while doing a task

What issue does the advent of Big Data raise for governments and businesses?

the protection of users' privacy

Who has the main responsibility for managing your career?

you

True or false: Having experience in a specific industry is the only characteristic people must possess to succeed professionally.

FALSE - Reason: Having experience is important but the ability to take risks is also necessary.

True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking.

False Today, it is more common for companies to hire executives who ask probing questions and look for those beneath them to think for themselves.

Which of these employees is involved in an ethical dilemma? Jonah is deciding if he should add two hours to his time sheet for travel to a client meeting because his company does not reimburse for travel time. Sun-Jun is concerned that new government regulations will cost his company more in production costs. Kimberly is choosing whether to import necessary parts to save money or to continue using a domestic supplier. Mia accepted the job as an administrative assistant at her company a year ago but is now thinking about looking for another job.

Jonah is deciding if he should add two hours to his time sheet for travel to a client meeting because his company does not reimburse for travel time.

Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers?

behavioral science

____ management encourages managers to make facts and logic the foundation of their approach to decision-making.

evidence-based

According to Mintzberg, what are the informational roles of a manager?

monitor, disseminator, spokesperson

In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision?

organizing

Mary Parker Follett would agree with today's concept of _____.

self-managed teams

Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of _____.

sustainability

For which level of management are conceptual skills particularly important?

top managers