MAN 3025 Exam 2

What is the most accurate description of person-organization fit? - A match between an individual's personality and values and those of the organization - The education level of an individual and its relation to the job or tasks she or he performs at work - The degree to which the organization's culture aligns with its strategic context - How much the culture of the organization is related to the firm's long-term financial perspective

- A match between an individual's personality and values and those of the organization

In which step of the learning and development process does the employer identify if there are gaps in what new employees need to know and if those gaps can be filled by learning and development? - Implementation - Evaluation - Selection - Assessment

- Assessment

Select all that apply A performance appraisal is likely to contain which two of the following types of information? - Assessment of performance - Realistic job preview - Performance feedback - Job analysis - On-the-job training

- Assessment of performance - Performance feedback

Maria, a senior product manager at Impasse Software, recently retired. Since sales of Maria's primary products have been declining for years, the human resource manager decides not to replace her and instead reassigns all of her subordinates to different departments. What is this an example of? - Attrition - Onboarding - Forced ranking - Turnover

- Attrition

______ is the basic wage or salary paid to employees in exchange for doing their jobs. - Base pay - A bonus - A benefit - Incentive compensation

- Base pay

_____ is the process of assigning managerial authority and responsibility to managers and employees lower in the hierarchy. - Delegation - Assimilation - Modification - Accommodation

- Delegation

________ occurs when an employee remains in employment with the company, but their current responsibilities, pay, and perquisites are taken away. - Turnover - Attrition - Demotion

- Demotion

Being placed on suspension or temporary leave as a consequence of poor performance is an example of which human resource management action? - Discipline - Demotion - Dismissal - Downsizing

- Discipline

Anton's company has undergone a massive reorganization, and hundreds of jobs have been permanently eliminated, along with Anton's job. Which of the following BEST describes Anton's dismissal? - Downsizing - Layoff - Demotion - Firing

- Downsizing

Select all that apply Identify the items that are included in negotiations between management and employees while they are engaged in collective bargaining. - Employee benefits - Tax rates and payments - Employee compensation - Job security - Working conditions

- Employee benefits - Employee compensation - Job security - Working conditions

Select all that apply Research has shown that an effective employee socialization program has which of the following effects? - Enhanced job satisfaction - Reduced turnover - Improved employee performance - Stronger customer loyalty

- Enhanced job satisfaction - Reduced turnover - Improved employee performance

The agency whose job it is to enforce anti-discrimination and other employment laws is called the _____. - Equal Employment Opportunity Commission - Fair Labor Standards Board - Sarbanes Oxley Commission - Occupational Safety and Health Administration

- Equal Employment Opportunity Commission

Which of the following is responsible for the enforcement of antidiscrimination and other employment-related laws? - National Labor Relations Board - Equal Employment Opportunity Commission - Federal Protective Service - Occupational Safety and Health Administration

- Equal Employment Opportunity Commission

In which step of the learning and development process does the employer analyze whether employees' gaps in knowledge have been successfully filled? - Objectives - Implementation - Assessment - Evaluation

- Evaluation

Salaried executives, administrative, and professional employees are exempt from over time rules as outlined in the _____. - Equal Employment Act - National Labor Relations Act - Fair Labor Standards Act - Occupational Safety and Health Act

- Fair Labor Standards Act

Which law established a minimum wage for workers, set limits for child labor, and established overtime pay? - Equal Employment Opportunity Act - National Labor Relations Act - Fair Labor Standards Act - Civil Rights Act of 1964

- Fair Labor Standards Act

Select all that apply Which two of the following are concerns that a manager should consider when an employee is promoted? - Customers' reactions - Fairness - Stock price - Nondiscrimination

- Fairness - Nondiscrimination

_____ embed preferred culture by describing organizational philosophy, mission, vision, and values. - Formal statements - Slogans and sayings - Stories, legends, and myths - Rites and rituals

- Formal statements

Select all that apply When crafting a solution to a problem during a performance appraisal, what should employers do? - Set consequences that are intimidating to the employee. - Get the employee's input. - Communicate the problem and planned solution to the rest of the office. - Make themselves available for further questions or feedback.

- Get the employee's input. - Make themselves available for further questions or feedback.

Select all that apply Identify the three types of structures categorized as organizational designs with open boundaries. - Hollow - Virtual - Modular - Mechanistic - Tall

- Hollow - Virtual - Modular

_____ management refers to the activities related to planning for, attracting, developing and retaining an effective workforce. - Financial - Business operations - Human resource - Supervisory

- Human resource

What is the intended benefit of the forced ranking approach to performance appraisal? - It shields the company from legal action by subjecting all employees to the same treatment. - It highlights any biases or perceptual errors in the appraisal process. - It encourages managers to reward top performers and discipline poor performers. - It encourages employees to participate in the appraisal process and to think critically about their own performance.

- It encourages managers to reward top performers and discipline poor performers.

Select all that apply What are reasons that the forced ranking approach to performance appraisal is falling out of favor? - It results in reduced employee performance. - It requires significantly more time and effort than other forms of performance appraisal. - The system gets rid of talented as well as untalented people. - It creates legal risk due to the perception of bias.

- It results in reduced employee performance. - The system gets rid of talented as well as untalented people. - It creates legal risk due to the perception of bias.

What is the BEST example of a mutual-benefit organization? - Hospital - Labor union - Humane shelter - University

- Labor union

Which of these requires organizations to provide employees with nonhazardous working conditions? - NLRB - OSH Act - EEO - ERISA

- OSH Act

Which legislative act was passed to ensure safe and healthy working conditions for employees? - Fair Labor Standards Act - Civil Rights Act of 1964 - Occupational Safety and Health Act (OSHA) - Equal Employment Opportunity Act

- Occupational Safety and Health Act (OSHA)

Select all that apply Which of these are common methods for conducting job interviews? (Check all that apply.) - Phone call - Written letter - Face-to-face - Videoconferencing

- Phone call - Face-to-face - Videoconferencing

Select all that apply Which of the following are not legal bases for hiring and promotion decisions? - Job-related experience - Religion - Gender - Education - Skin color

- Religion - Gender - Skin color

Select all that apply Which of these would be considered observable artifacts in an organization? - Rituals - Values - Sales - Awards -Decorations

- Rituals - Awards -Decorations

Select all that apply Which terms describe good performance expectations? - Vague - Specific - Ambitious - Achievable

- Specific - Achievable

Select all that apply Which two of the following are some of the strongest ways to embed organizational culture? - Stories - Status symbols - Rites - Rewards

- Status symbols - Rewards

The process of negotiation between labor unions and management to resolve disputes concerning benefits, compensation, working conditions, and job security is known as ______. - a greenfield venture - collective bargaining - antidumping - equal pay laws

- collective bargaining

In the elements of organizations, ________ unifies employees or members and gives everyone an understanding of the organization's reason for being. - common purpose - coordinated effort - division of labor - hierarchy of authority

- common purpose

In the common elements of organizations, common purpose is realized through _______, which enables the work of individuals to combine in an organization-wide endeavor. - hierarchy of authority - span of control - coordinated effort - division of labor

- coordinated effort

A system of shared beliefs and values that develops within an organization and guides the behavior of its members is called organizational ______. - attitude - culture - demeanor - policies

- culture

A system of shared beliefs and values that develops within an organization and guides the behavior of its members is called organizational ______. - demeanor - culture - policies - attitude

- culture

Refusing to hire or promote an individual or making other employment decisions based upon factors such as ethnicity, religion, or gender is referred to as workplace ____________________.

- discrimination

Select all that apply Which of the following represent traditional organizational designs? - hollow - modular - divisional - matrix - simple - functional

- divisional - matrix - simple - functional

According to the competing values framework (CVF), organizational _____ varies along two dimensions. - differentiation - structure - effectiveness - focus

- effectiveness

Helping a new employee learn the ropes of the organization and fit easily into the new job is known as ______. - selection - orientation - recruitment - performance appraisal

- orientation

When Keisha started her new job, she went through ______ to help her transition and fit smoothly into the job and organization. The company is small so this process consisted primarily of employees welcoming her, "showing her the ropes," and inviting her to the annual picnic that was coming up soon. - education - orientation - training - management

- orientation

Select all that apply Which of the following can leaders pay attention to, measure, and control in order to change the organization's culture? - outcomes - heroes - activities - processes

- outcomes - activities - processes

A _____ consists of assessing an employee's performance and providing him or her with appropriate feedback. - performance appraisal - marketing mix - vision statement - mission statement

- performance appraisal

The continuous cycle of improving job performance through defining performance, monitoring and evaluating performance, reviewing performance, and providing consequences is known as _____. - training - development - performance appraisal - performance management

- performance management

The extent to which your personality and values match the climate and culture in an organization is referred to as _____. - person-job fit - person-role fit - person-work fit - person-organization fit

- person-organization fit

Some businesses have created open-area workspaces where employees sit at desks that are side-by-side and no walls are between them. This is to foster collaboration among the staff. What aspect of culture change does this represent? - rites and rituals - formal statements - stories and legends - physical design

- physical design

Moving an employee to a higher-level position is called ________. - turnover - attrition - promotion

- promotion

As the human resource manager for her firm, Candace is responsible for identifying and attracting qualified applicants for available positions within the organization. This role is known as _____. - development - job analysis - performance management - recruiting

- recruiting

The process of locating and attracting qualified applicants either outside or inside an organization for jobs open in the organization is called _____. - arbitrage - entrepreneurialism - recruiting - forecasting

- recruiting

Individuals who are asked to provide assessments of former employees are known as _____. - references - applicants - referees - head hunters

- references

If an organization wishes to change its culture, managers can alter the types of _____ and status symbols they give out and to whom they give them. - heroes - rituals - stories - rewards

- rewards

Organizations can use _____, activities that celebrate important events or achievements for the organization, to change the organization's culture. - formal statements - legends and myths - slogans and sayings - rites and rituals

- rites and rituals

Select all that apply Organizations wishing to change their culture may alter their physical layout and design in order to: - send a strong message about the culture - recreate historical narratives - encourage employee productivity

- send a strong message about the culture - encourage employee productivity

An employee transfer within an organization is thought of as moving ______, because the employee is moving to a position of similar responsibility. - up - sideways - out - down

- sideways

The number of people reporting directly to a given manager refers to _____. - span of control - hierarchy of authority - chain of command - horizon of specialization

- span of control

A _____ is a narrative about the company's history that is repeated by an organization's members in order to emphasize a particular value. - rite - ritual - story - symbol

- story

Developing a systematic, comprehensive strategy for understanding current employee needs and predicting future employee needs is referred to as ____ human resource planning. - production - deferred - capital - strategic

- strategic

In terms of organizational culture, a _______ is an artifact, act, quality, or event that conveys an organization's most important values to others. - ritual - story - symbol - hero

- symbol

An organization comprised of many levels with narrow spans of managerial control is described as _____. - tall - wide - flat

- tall

Select all that apply The three types of organizational design are: - traditional - sectional - open boundaries - horizontal

- traditional - open boundaries - horizontal

One method of changing organizational culture is to provide structured _____ as an in-depth introduction to organizational values. - myths - training - rituals - slogans

- training

Select all that apply Which of the following represent learning-related tools that can be leveraged to change an organization's culture? - training - profits - role modeling - coaching

- training - role modeling - coaching

Common purpose, one of the four common elements of organizations proposed by Schein, - ensures the right people do the right things at the right time. - arranges discrete parts of a task done by different people. - coordinates individual efforts into group effort. - unifies members and helps everyone understand the organization's reason for being.

- unifies members and helps everyone understand the organization's reason for being.

Select all that apply Compensation includes: - wages or salaries - benefits - job descriptions - incentives

- wages or salaries - benefits - incentives

A clan culture has what three characteristics? - Strives to encourage cohesion through consensus and job satisfaction - Encourages collaboration among employees - A family-type organization - Structured work environment aimed at effectiveness and efficiency - Profits take precedence over employee development and satisfaction

- Strives to encourage cohesion through consensus and job satisfaction - Encourages collaboration among employees - A family-type organization

Which of the following occurs in the horizontal organizational design? - Internal boundaries are strengthened. - People with similar occupations are put together. - Employees are grouped around regional locations. - Teams are used to improve collaboration and work.

- Teams are used to improve collaboration and work.

Select all that apply According to Barnard's definition, which of the following examples represent organizations? - A person eating a tuna sandwich during their lunch break - The BumbleBee or StarKist tuna companies with their thousands of employees - A crew of two people coordinating their activities on a commercial tuna fishing boat

- The BumbleBee or StarKist tuna companies with their thousands of employees - A crew of two people coordinating their activities on a commercial tuna fishing boat

Select all that apply Many employers are wary of giving references for which of the following reasons? - They suck up resources and energy from management, who may have to spend too much time on the phone or writing letters. - They fear that if they give a positive reference for someone who doesn't work out in a new job, they may be sued by that person's new employer. - They fear that negative reviews may result in former employees suing the company. - They may not be able to rehire good employees if they move to a better job.

- They fear that if they give a positive reference for someone who doesn't work out in a new job, they may be sued by that person's new employer. - They fear that negative reviews may result in former employees suing the company.

Select all that apply Which of the following are typical reasons for which employees might be transferred? - To allow them to work with friends in another department - To solve organizational problems by using their skills at a another location - To retain their interest and motivation by being presented with a new challenge - To solve employee problems, such as personal differences with a boss - To broaden their experience in being assigned to a different position

- To solve organizational problems by using their skills at a another location - To retain their interest and motivation by being presented with a new challenge - To solve employee problems, such as personal differences with a boss - To broaden their experience in being assigned to a different position

_______ occurs when an employee abandons, resigns, retires, or is terminated from a job, and the employer seeks to replace him or her. - Onboarding - Attrition - Turnover

- Turnover

Select all that apply Which of the following two initiatives are the focus of strategic human resource planning? (Check all that apply.) - Attracting employees through marketing initiatives - Understanding current employee needs - Financing employee needs, both current and future - Predicting future employee needs

- Understanding current employee needs - Predicting future employee needs

What strategy do employers use to eliminate the risk of bias in job interviews? - Write a description of the personal attributes that the candidate must have and ignore those who do not fit the profile. - Use a committee of three or more people to design, conduct, and evaluate the interview. - Conduct a random drawing to select which candidate receives a job offer. - Have multiple job candidates interview in the same room at the same time.

- Use a committee of three or more people to design, conduct, and evaluate the interview.

Select all that apply What are the two types of information that organization charts reveal about organizational structure? - How things get done - Who reports to whom - Who specializes in what work - How employees are responsible

- Who reports to whom - Who specializes in what work

Performance management is defined as - rating employee gradations in performance according to scales of specific behaviors. - a set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations. - assessing an employee's performance and providing them with feedback.

- a set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.

Human resource (HR) management is defined as - activities managers perform to plan for, attract, develop, and retain an effective workforce. - the economic or productive potential of employee knowledge, experience, and actions. - determining, by observation and analysis, the basic elements of a job.

- activities managers perform to plan for, attract, develop, and retain an effective workforce.

Peter evaluates his sales staff based upon sales volume and gross margin on each sale. This BEST describes _____. - an objective appraisal - 360-degree feedback - a subjective appraisal - peer reviews

- an objective appraisal

George is a customer service associate in an upscale supermarket. The monetary payment he receives in exchange for performing his job is referred to as _______. - benefits - base pay - incentives - bonuses

- base pay

Insurance, retirement plans, health club memberships, and education reimbursement are just a few examples of compensation in the form of _____. - base pay - benefits - wages - incentives

- benefits

Nicole receives ______, such as sick-leave days, vacation days, and free parking, from her employer. - incentives - benefits - bonuses - wages

- benefits

Rites and rituals, which are activities and _____ used to celebrate important organizational events or achievements, can be leveraged in the process of culture change. - ceremonies - stories - communications - slogans

- ceremonies

A _____ culture has an internal focus and values flexibility rather than stability and control. - clan - market - adhocracy - hierarchy

- clan

Research shows that employees have more positive work attitudes in organizations with a(n) _____ culture. - market - hierarchy - clan - adhocracy

- clan

Formal statements can help to change an organization's culture by - celebrating important achievements with activities and ceremonies. - creating narratives about events that happened in the organization. - outlining what is important to the organization through its acronyms, sayings, and slogans. - embedding the culture in various organizational materials such as the mission, vision, and values statements.

- embedding the culture in various organizational materials such as the mission, vision, and values statements.

Formal statements can help to change an organization's culture by - celebrating important achievements with activities and ceremonies. - embedding the culture in various organizational materials such as the mission, vision, and values statements. - creating narratives about events that happened in the organization. - outlining what is important to the organization through its acronyms, sayings, and slogans.

- embedding the culture in various organizational materials such as the mission, vision, and values statements.

An organization that wants to eliminate layers in favor of creating a culture where employees have more power should consider adopting a _____ organizational structure. - hierarchical - stabilized - typical - flattened

- flattened

Select all that apply Organizational culture: - helps employees understand why the organization does what it does - is written down clearly in the organization's code of conduct - represents beliefs and values shared among workers - is the social glue that binds members of the organization together - encompasses beliefs, knowledge, and behavior patterns, but not values - is passed on to new employees through socialization and mentoring - significantly affects work outcomes at all levels of the organization

- helps employees understand why the organization does what it does - represents beliefs and values shared among workers - is the social glue that binds members of the organization together - is passed on to new employees through socialization and mentoring - significantly affects work outcomes at all levels of the organization

Select all that apply Organizational culture: - helps employees understand why the organization does what it does - represents beliefs and values shared among workers - is written down clearly in the organization's code of conduct - encompasses beliefs, knowledge, and behavior patterns, but not values - significantly affects work outcomes at all levels of the organization - is the social glue that binds members of the organization together - is passed on to new employees through socialization and mentoring

- helps employees understand why the organization does what it does - represents beliefs and values shared among workers - significantly affects work outcomes at all levels of the organization - is the social glue that binds members of the organization together - is passed on to new employees through socialization and mentoring

If an organization wishes to become more controlling and authoritative toward its employees, it should consider adopting a(n) _____ structure. - adhocracy - powerful - hierarchical - flat

- hierarchical

Organizations use ______ such as commissions, profit-sharing, bonuses, and stock options to attract and retain top performers. - incentives - givebacks - fringe benefits - base pay

- incentives

Samantha is employed as a sales engineer in a large medical products firm. The _______ of her job include commission on the sales she generates, quarterly performance bonuses, and stock options. - nonmonetary compensation - base pay - fringe benefits - incentives

- incentives

Coordinated effort, one of the four common elements of organizations proposed by Schein, - materializes in discrete parts of a task done by different people in the organization. - unifies employees and gives them a shared understanding of the organization's reason for being. - is a control mechanism for making sure the right people do the right things at the right time. - is represented by the coordination of individual efforts coming together into an organization-wide effort.

- is represented by the coordination of individual efforts coming together into an organization-wide effort.

An organization's _____ can pay attention to, measure, and control a number of activities, processes,or outcomes in order to foster a certain culture. - leaders - strategy - statements - mission

- leaders

More positive organizational outcomes are associated with _____ cultures. - hierarchy - adhocracy - clan - market

- market

In organizational culture, a story is a(n) - narrative based on true events which is repeated in order to emphasize a particular value. - process by which people learn the values, norms, and behaviors required to participate as organizational members. - activity or ceremony that celebrates important accomplishments in the organization's life. - object or action that is used to convey an organization's most important values.

- narrative based on true events which is repeated in order to emphasize a particular value.

Performance appraisals that are based on facts and are often numerical are referred to as _______ appraisals. - reactive - objective - subjective - proactive

- objective

Symbols in organizational culture represent - narratives based on true events which are repeated to emphasize particular values. - activities that celebrate important occasions and accomplishments in the organization's life. - people whose accomplishments embody the values of the organization. - objects or actions that convey an organization's most important values to others.

- objects or actions that convey an organization's most important values to others.

The readily apparent symbols and manifestations of an organization's culture are called its _____. - vision statements - espoused values - observable artifacts - basic assumptions

- observable artifacts

Programs that help employees to integrate and transition to new jobs by making them familiar with corporate policies, procedures, cultures, and politics by clarifying work-role expectations and responsibilities are known as _________ programs. - recruiting - hiring - onboarding

- onboarding

A(n) _____ is a system of consciously coordinated activities or forces of two or more people. - organization - adhocracy - culture - team

- organization

A box-and-lines illustration showing the formal lines of authority and the organization's work specializations is called a(n) ______ chart. - networking - mission - values - organizational

- organizational