MAN 3025 Final
The ____ form of organization design is one in which is a set of product groups is superimposed on a functional organization design.
Coordination
____ citizenship is the behavior of individuals that makes a positive overall contribution to the organization.
Organizational
This is an individual barrier to effective communication: ____ listening skills.
Poor
Target stores have departments for groceries, clothing, electronics, jewlery and home goods. This is an example of departmentalization by:
Product
The accounting manager for a retail store is working on a single-use plan for a large set of activities. This is called a _____
Program
ABC inc. capitalizes on emerging opportunities. The use a _____strategy.
Prospector
Sony uses a ________ strategy. The firm is constantly on the alert for new product ideas and or ways to extend its current products into new
Prospector
This type of strategy focuses on growth through the development of new products and markets
Prospector
The mission statement should include: directions, premises, values, and ____.
Purpose
The disclosure by an employee of illegal or unethical conduct on the part of others within the organization:
Whistle- blowing
____ created an insurance program to provide income for workers while they recover from on-the-job injuries.
Workers Compensation
Theory
A conceptual framework for organizing knowledge and providing a blueprint for action.
Entropy
A normal process leading to system decline
Theory X
A pessimistic and negative view of workers consistent with the views of scientific management
Howard just wrote a short-range plan in support of an intermediate plan. He based this plan on his best estimate of future environmental conditions. What kind of plan did he write?
Action Plan
A ____ plan is developed after considering possible events.
Contingency
Warren is diligent, careful, and thorough. These are examples of his:
Contributions
A group of people working together in a structured and coordinated fashion to achieve a set of goals.
Organization
employees deliberately working at a slow pace is:
soldiering
Hailey finds that her company is over billing the government for services. She tells her boss, who says he will take care of it, but he does nothing. Hailey tells her government contact. What model of decision making does Hailey's behavior represent?
Administrative
Whistleblowing
An employee's disclosure to government authorities, upper-level managers, or the media that the employer is engaged in unsafe or illegal activities.
Google, a highly successful search engine site, also maintained expertise and tried to expand into mobile devices. It used the _________strategy.
Analyzer
The___ strategy focuses on attempting to maintain a strong position in its core-products, while seeking to expand into new product-markets.
Analyzer
The beliefs and feelings that people have about specific ideas, situations, and people are known as:
Atitudes
These are all examples of ____ language: the speed at which we speak, eye contact, our style of dress, and hand gestures.
Body
The two universal approaches to organization design that represent the foundation of what we know about organization design are ____ and ____.
Bureaucratic and Behavioral
An organization is ____ when power and control are kept at the top levels of management.
Centralized
A disadvantage of the ____ decision-making model is that it does not use ethics.
Classical
____ is a discussion process between union and management that focuses on agreeing to a written contract that will cover all relevant aspects of their relationship.
Collective Bargaining
The ____ process begins when the sender wants to transmit a message to the receiver.
Communication
Domino's is focused on lowering costs and improving the performance of current products. After losing ground to Pizza Hut and Little Caesar's, Domino's has been aggressively working to protect its current market share and gain back what was lost. Domino's uses a _________Strategy.
Defender
The____strategy concentrates on maintaining positions in established product-markets while paying less attention to new product develop
Defender
In 2011, unemployment was the highest it had been in more than a decade. This is part of the ____ dimensions of organizations.
Economic
Ellie likes to make new friends. In terms of the "Big Five" personality traits, she has more:
Extroversion
Quantitative Management
Focuses on decision-making, economic effectiveness, mathematical models, and the use of computers
Administrative Management
Focuses on managing the total organization
Scientific Management
Focuses on ways to improve the production of individual workers.
____ departmentalization has the advantage of reducing the number of skills a manager must possess.
Functional
The ____ is an informal communication network among people in an organization.
Grapevine
The founders of Major League Soccer thought their task was to build what they affectionately called a 'soccer nation' in America. However, soccer in the USA is at the ____ stage of the product life cycle.
Growth
A work team composed of various functional managers would tend to encourage ____ communication.
Horizontal
A basic assumption is that a manager's concern for workers will lead to increased satisfaction and...
Human relations movement
The following is an example of an ____-range plan: reduce employee absenteeism by 20 percent within the next two years.
Intermediate
When we identify strategic, tactical, and operational goals, we are classifying them by
Level
When we identify strategic, tactical, and operational goals, we are classifying them by ____.
Level
Deda inc manufactures equipment used for professional woodworking. it as one department devoted to producing embossing machines, which are used to create wood moldings and pannels. There is however an engineer assigned to the embosser who stays in contact with people in the sander department to make sure that each is being treated equitably. As the engineer has no formal role, he is likely playing the coordinating role of:
Liaison
Effective
Making the right decisions and successfully implementing them.
Our deepest purpose as an organization is helping support the health, well-being, and healing of both people - customers, Team Members, and business organizations in general - and the planet." This is an example of a ____
Mission Statement
Elyssa says she does not like people. They annoy her easily. According to the "Big Five" personality traits, Elyssa has more ____ emotionality.
Negative
The Veggie-R-Us store manager would like to implement an employee incentive system within one year. This would be an example of a ____
Operational Goal
Choice Waste Management will be including a flyer in each bill that explains the Do's and Don'ts of recycling and place the information on a webpage where customers pay online. It would develop naturally out of a tactical goal seeking "to develop a recycling campaign fo rural communities of less than 1,000 customers." This is an example of a ____
Operational Plan
FEG inc. has no clearly-defined strategy. This type of strategy is known as
Reactor
Kmart is a good example of a ____. After once ruling the discount world, the firm grew complacent and was eventually passed by Wal-Mart. It had to merge with sears in order to have a chance of survival.
Reactor
Kmart is a good example of a business that uses a ______strategy. After once ruling the discount world, the firm grew complacent and was eventually passed by Wal-Mart. It had to merge with Sears in order to have a chance of survival.
Reactor
World Concrete's strategy is to maintain the status quo. They employ a __________ strategy.
Reactor
When ____ independence is complex, task forces or integrating departments are needed. This is the highest degree of interdependence.
Reciprocal
One of the reasons Bernard Madoff got away with his Ponzi scheme for so long is that his investors saw him as a friend and used ____ to disregard questionable behavior.
Selective
A strong emphasis on ____-term goals, such as quarterly profits, would be most likely to cause employees to ignore intermediate- and long term planning.
Short
Task Environment
Specific organizations or groups that influence an organization. Competitors, Suppliers, Customers, Partnerships, Regulators.
Google set a(n) ____ goal to purchase Motorola Mobility.
Strategic
The President of Yummy Food, Inc would like to purchase a new grocery chain within 5 years. This is an example of a ____
Strategic Goal
The President of Yummy Foods, Inc is working on a general plan outlining decisions of resource allocation, priorities, and action steps necessary to reach her strategic goal of purchasing a new grocery chain. This is a ____
Strategic Goal
A physical or psychological response to strain
Stress
The Stimuli that causes stress:
Stressors
Henri Fayol was the first to identify all of the managerial functions. Which was NOT one of them?
Supporting
The Vice-President of Marketing for Bright Candles wants to increase per store sales by 8 percent over the next ten years. This is an example of a ____
Tactical Goal
Disney has a Smartphone app tp help visitors navigate Walt Disney World. It helps guests find shorter lines, food, restrooms, etc. The app helps increase guest enjoyment and time in the park, which leads to more revenue. The app is an example of a ____
Tactical Plan
Organizational Culture
The set of values, beliefs, behaviors, customs, and attitudes that helps the members of the organization understand what it stands for, how it does things, and what it considers important. It can shape the firm's effectiveness and long-term success, and increase productivity.
Peggy Patterson has a pessimistic/negative view of workers that is consistent with which theory?
Theory X
Legislation that places constraints on the selection of employees includes these two acts: ____ and ____ .
Title VII of the civil rights Act and Age Discrimination Act
____ usually causes an organization to incur costs for replacing individuals.
Turnover
Herman believes he needs balance between work and his personal life. He will not work on weekends and frequently asks for deadline extensions. He exhibits a _____ personality.
Type B
Greece was on the verge of defaulting on its debt. It decided to dock a month's pay from all elected officials as part of austerity measures. This is an example of decision making under ____
Uncertainty
Efficient
Using resources wisely and in a cost effective way
The first stage of the General Adaptation Syndrome is:
alarm
Ethics
an individuals personal beliefs about whether a behavior, action, or decision is right or wrong.
If you accept everything your professor says solely because he or she is "the professor," you are highly:
authoritarian
Power legitimized by the organization is
authority
Some employees have instituted a _____, this allows employees, within limits ti choose a benefit package that best suits their own needs.
cafeteria benefits
In the past 60 years, the percentage of the female workforce has more than doubled. This is an example of:
changing demographics
____ refers to the nature of the competitive relationship between dominant firms in an industry.
competitive rivalry
Classical Management Perspective
consists of two distinct branches- scientific management and administrative management
In 2011, unemployment was the highest it had been in more than a decade. This is part of the ____ dimension of organizations.
economic
Behavioral Management Perspective
emphasizes individual attitudes and behaviors and group processes. Human behavior much more important in the workplace than previously believed.
Matty works at a call center. Last week he worked 48 hours. according to the _____ he should receive overtime for the time he worked in addition to his regular 40 hour shift.
fair labor standards act
Soldiering
federick taylor- employees deliberately working at a slow pace below their potential
Often the most difficult part of a performance appraisal:
feedback
The set of broad dimensions and forces in an organization's surrounding that creates its overall context
general environment
Organization
group of people working together towards one goal.
With____ technology, products are created in small quantities and made to customers' specifications:
matrix
Rebecca worked 20 hours and produced 50 units of a product. Randy worked 15 hours and produced 50 units of the same product. compared to Randy, Rebecca was
of unknown effectiveness but not as efficient
____ is an element in the organization's internal environment.
organizational culture
Industrial psychology is the practice of applying...
psychology to worker motivation and selection.
Facebook hurts relationships when too much information is shared. This reflects the ____ element of...
sociocultural
The ____ is the portion of an organization's environment that deals with morals, values, and...
sociocultural element of the general environment
Carrying Plates of food, typing, or operating a computer-assisted design program, are ____ skills.
technical
General Environment
the set of broad dimensions and forces in an organization's surroundings that create its overall context. (TEPSI): Technological, Economic, Political-Legal, Sociocultural, International
any effort to enhance an organizations ethical behavior must begin with
the support of top management
Bruce Tuckman's Stages of Teams include all of the following except:
touring
This type of training is used when employees must practice a physical skill and allows employees to focus on safety rather then productivity:
vestibule
