MAN 320F Midterm Unit 1 & 2 Quizzes

As employees progress in organizations from non-managerial positions to higher roles, which of the following occurs: a) Their conceptual and human skills begin to take priority over technical skills b) All of the answer choices are correct c) Their technical skills become relatively less important d) They get paid not for what they specifically do but rather what they get done through others

All of the answer choices are correct

Emotions matter in the workplace because they: a) All of the answer choices are correct b) Influence how we interpret events c) Spread throughout the team or workgroup d) Impact all interpersonal aspects of the organization

All of the answer choices are correct

The following are examples of coping skills: Select all that apply. a) Asking for help or reprioritizing tasks b) Time pressures such as deadlines c) Interpersonal pressures with coworkers or supervisor d) Attempting to reframe a problem e) Environmental factors such as noise or general working conditions

Asking for help or reprioritizing tasks and Attempting to reframe a problem

Rather than assuming that there is one 'best' or universal way to manage people in organizations, which approach do researchers use to try to identify how different situations can be best understood and handled? a) Laboratory study b) Industrial engineering c) Contingency d) Scientific

Contingency

According to Hofstede's framework of national culture, uncertainty avoidance reflects the degree to which people are likely to respect hierarchy and rank in organizations. a) True b) False

False

If everyone using the same equipment performs poorly, the tendency is to attribute any one person's poor performance to internal causes; but if other people using the equipment perform well while one person performs poorly, the tendency is to attribute that individual's poor performance to external causes. a) True b) False

False

Organizational behavior is an interdisciplinary body of knowledge with strong ties to psychology, sociology, criminal justice, and anthropology. a) True b) False

False

The 'Big Five' personality traits include extraversion, agreeableness, conscientiousness, emotional stability, and creativity. a) True b) False

False

In considering the congruence model, an organization's goal is to have alignment between: a) Leadership, strategy, inclusion, and constructive culture b) Leadership, workforce diversity, formal organization, and informal organization c) Leadership, workforce diversity, inclusion, and constructive culture d) Leadership, strategy, formal organization, and informal organization

Leadership, strategy, formal organization, and informal organization

The result of a broken psychological contract from an employee's perspective is: a) All of the answer choices are correct b) Limited promotion and development opportunities c) Lower productivity or employee turnover

Limited promotion and development opportunities

Which of the following characteristics are considered when looking at the formal component of an organization (formal organization from Congruence Model)? Select all that apply. a) Power structure and internal politics b) Organization structure, including divisions or regions c) Networks and communication flow within organization d) Reward system that is in place for employees e) Culture of the organization

Organization structure, including divisions or regions and Reward system that is in place for employees

Which of the following statements about locus of control is correct? a) People with an external locus of control tend to be more introverted. b) People with an external locus of control are more oriented toward their own feelings. c) People with an internal locus of control tend to perform better on tasks requiring complex information processing and learning. d) Many managerial and professional jobs require behavior that is consistent with an external locus of control. e) People with an internal locus of control tend to be more extroverted.

People with an internal locus of control tend to perform better on tasks requiring complex information processing and learning.

______ and ______ are two critical factors that must be examined to determine the scientific support for the use of any assessment instrument (personality, aptitude, or interest). a) Reliability and validity b) Consistency and validity c) Reliability and metrics

Reliability and validity

Adam is considered to be an excellent production manager. However, he tends to give attention only to those aspects of the organization that affect his production operation and to not notice the concerns of other departments. From a perceptual perspective, Adam is guilty of which perceptual distortion? Contrast error Statutory effect. Selective perception Discernment error Halo effect

Selective perception

______ can lead to poor decisions and discrimination when used too broadly. Stereotypes Social perception Attributes

Stereotypes

Which of the following statements provides an inaccurate description of people with high self-esteem? a) They seldom experience a boost in job performance. b) They see themselves as capable, worthwhile, and acceptable. c) When under pressure, they may become boastful and act egotistically. d) They are overconfident at times e) They tend to have few doubts about themselves.

They seldom experience a boost in job performance.

Halo effects are particularly important in the performance appraisal process because they can influence a manger's evaluations of subordinates' work performance. a) True b) False

True

The physical, social, and organizational context of the perceptual setting can influence the perceptual process. a) True b) False

True

The degree to which the culture respects and values diversity and is open to anyone who can perform a job, regardless of their diversity attributes, is known as: a) cultural sensitivity. b) inclusion. c) multiculturalism. d) constructive culture. e) workforce diversity.

inclusion

Conscientiousness is a 'Big Five' personality dimension that involves the traits of being __________. a) responsible, dependable, and persistent b) unworried, secure, and relaxed c) imaginative, curious, and broad-minded d) good-natured, trusting, and cooperative e) outgoing, sociable, and assertive

responsible, dependable, and persistent