MAN 3240 Exam 2 Quiz Questions

Three key traits associated with leadership are: integrity, conscientiousness and introversion. T/F

False

Which of the following would be a good piece of advice to offer a company that is trying to enhance organizational creativity? Ensure team stability by keeping team membership intact for extended periods of time. Increase task conflict from moderate to high. Incorporate creative behavior into the performance appraisal process. Reduce task significance.

Incorporate creative behavior into the performance appraisal process.

Which of the following statements regarding intelligence is accurate? Effective leaders tend to have high emotional intelligence, but mental intelligence has no effect on leadership effectiveness. EQ matters for entry into the high level managerial ranks, but once there, EQ is less effective since all others at that level also possess high EQ. One's intelligence is the strongest predictor of leadership performance. People with high mental abilities are more likely to be viewed as leaders in their environment.

People with high mental abilities are more likely to be viewed as leaders in their environment.

Individuals with high LMX receive higher levels of resources than those with a low LMX relationship. T/F

True

The availability of too much information leading to more and more time being spent on gathering information and thinking about it, resulting in no decisions being made is wildstorming. satisficing. analysis paralysis. anchoring.

analysis paralysis.

Process loss refers to the tendency for individuals to put in less effort when working in a group context. a group's perception of its ability to successfully perform well. a group pressure phenomenon that increases the risk of the group making a flawed decision. any aspect of group interaction that inhibits group functioning.

any aspect of group interaction that inhibits group functioning.

Strong cultures are evidenced by consensus among employees on the values of the company. are no more difficult to change than weak cultures. outperform weak cultures regardless of the volatility of the environment. facilitate the changes that must occur in firms during mergers and acquisitions.

are evidenced by consensus among employees on the values of the company

In the communication process, noise is found only in the external environment of the communication situation. T/F

false

Listening is an art, not a skill, and thus individuals cannot be trained to be better listeners. T/F

false

Power has negative consequences but never has positive consequences. T/F

false

Programmed decisions are unique, creative decisions. T/F

false

Strategic decisions are usually made by middle level managers. T/F

false

The more that a party is dependent upon you, the less power you have. T/F

false

The three levels of organizational culture are beliefs, assumptions and artifacts. T/F

false

Using any form of flattery in an appeal is an example of the exchange influence tactic. T/F

false

Power that comes from one's organizational role or position is expert power. referent power. information power. legitimate power.

legitimate power

An informal work group refers to A collection of individuals who interact with each other such that one person's actions have an impact on the others. Made up of two or more individuals who are associated with one another in ways not prescribed by the formal organization. Made up of managers, subordinates, or both, with close associations among group members that influence the behavior of individuals in the group. A cohesive coalition of people working together to achieve mutual goals.

made up of two or more individuals who are associated with one another in ways not prescribed by the formal organization.

A unique, nonroutine, important decision requiring conscious thinking, information gathering, and careful consideration of alternatives is a(n) decision rule. nonprogrammed decision. operational decision. programmed decision.

nonprogrammed deciison

Communication can be categorized into three basic types verbal, direct, and nonverbal. nonverbal, verbal, and written. direct, passive, and open. written, nonverbal, and direct.

nonverbal, verbal, and written

Communication fulfills three main organizational functions which are transmitting information, collaboration, and sharing emotions. transmitting information, sharing emotions, and coordination. control, collaboration, and coordination. sharing emotions, coordination, and control.

transmitting information, sharing emotions, and coordination.

Organizational culture will both attract potential employees and cause some to self-select out of the organization. T/F

true

The CEO of an organization has legitimate power because of his or her role. T/F

true

The intuitive decision-making model is best used when the decision maker has experience with the problem and there is time pressure. T/F

true

The use of jargon can strengthen professional bonds with those of similar backgrounds. T/F

true

To satisfice is to accept the first alternative that meets minimum criteria. T/F

true

Which of the following best represents the self-focused strategy of impression management? "Maybe we could grab lunch?" "I like your tattoo." "You must really be an expert in this." "I am a hard worker."

"I am a hard worker"

Which of the following statements about communication is correct? Miscommunication is an annoyance, but seldom has serious consequences. Between 10 and 20 percent of a manager's time is spent communicating. Communication ability is particularly important in lower levels of organizations. Communication is the process by which information is exchanged between individuals, through a common system of symbols, signs or behavior.

Communication is the process by which information is exchanged between individuals, through a common system of symbols, signs or behavior.

A strong culture always outperforms a weak culture because of the consistency of expectations. T/F

False

Groupthink is the tendency for individuals to put forth less effort when working in a group context. T/F

False

House's path-goal theory is based on equity theory of motivation. T/F

False

Power is the ability to get things done the way you want them to be done. T/F

False

The appointed leader is often tested during the performing phase of group development. T/F

False

The sender in the communication process is totally responsible for successful, effective communication between the sender and receiver. T/F

False

Which of the following statements is correct with regard to the forming stage of group development? Group members are trying to clarify what needs to be done and who needs to do it. Leadership does not matter at this stage. Group members are trying to learn about one another. Group members are cohesive and cooperative

Group members are trying to learn about one another.

An example of a question requiring an operational decision in response is: Should we consider a merger with our biggest competitor? How often do I go back to the stockroom to get additional products for display? Which advertising firm should we choose for our fall advertising campaign? Should we develop a new corporate structure?

How often do I go back to the stockroom to get additional products for display?

___________ leaders lead employees by aligning employee goals with the leader's goals. Transactional Achievement-oriented Directive Transformational

Transformational

Communication is the process by which information is exchanged between individuals through a common system of symbols, signs, or behavior. T/F

True

Fiedler's contingency theory suggests different leaders can be effective in different situations. T/F

True

Initiating structure refers to task-based leadership behaviors. T/F

True

Organizational culture is a system of shared assumptions, values and beliefs indicating what are appropriate and inappropriate behaviors within an organization. T/F

True

Research evidence exists to demonstrate that teams can reduce labor costs,increase product quality, and raise revenues. T/F

True

The performing stage of group development involves attention to work content and process. T/F

True

Organizational culture consists of three levels: beliefs, values, and artifacts. artifacts, assumptions, and beliefs. assumptions, orientations, and beliefs. assumptions, artifacts, and values.

assumptions, artifacts, and values.

The ability to influence those in positions lower than yours is diagonal influence. upward influence. downward influence. peer influence.

downward influence

Expectancy theory suggests individuals are motivated when low effort will be rewarded. rewards are expected. effort leads to high performance. rewards lead to high performance.

effort leads to high performance.

Which of the following is an example of a Big 5 Personality trait? extraversion self-esteem assertiveness intelligence

extraversion

People-oriented behaviors are also called laissez-faire. authoritarian. consideration. initiating structure.

consideration

Security, safety and social equality are all examples of cultural orientations. cultural assumptions. cultural artifacts. cultural values.

cultural values

A system of shared assumptions, values, and beliefs that indicates what is appropriate and inappropriate behavior in an organization is mission. goals. culture. strategy.

culture

Research findings of leader behaviors suggest Employees who work under people oriented leaders are more productive. Task oriented behaviors tend to be more effective in large companies. When leaders are task oriented, employees are more satisfied. Extremely high levels of leader task-oriented behaviors may lead to burnout in employees.

extremely high levels of leader task-oriented behaviors may lead to burnout in employees.

Symptoms of too much cohesion include tolerance for deviants. greater questioning of external constraints. failures are blamed on external factors. internal pressures to question the status quo.

failures are blamed on external factors.

All decisions have major consequences and require much thought. T/F

false

Generally speaking, the more cohesive a group is, the less productive it is because the preservation of individual feelings supersedes any task oriented role. T/F

false

Which of the following is the order Tuckman proposes for group development stages? forming, storming, performing, norming, and adjourning forming, storming, norming, performing, and adjourning forming, performing, storming, norming, and adjourning forming, norming, storming, performing, and adjourning

forming, storming, norming, performing, and adjourning

NASA endured the Challenger disaster when group members conformed with top managers' decisions that launching the space shuttle in freezing temperatures was better than missing the launch window. This is an example of what group process? cohesion collective efficacy groupthink social loafing

groupthink

Which is the first step in the rational decision-making model? Generate alternatives. Weigh decision criteria Establish decision criteria. Identify the problem.

identify the problem

The value of the resource is its substitutability. dependency. scarcity. importance.

importance

Access to specific knowledge or skills is _______________ power. referent information reward expert

information

Firms that are flexible, adaptable and experiment with new ideas are _________ firms. aggressive stable outcome-oriented innovative

innovative

A professor assigns grades due to _________ power. coercive legitimate reward referent

legitimate

A trusted individual who provides the employee with advice and support regarding career-related matters is a counselor. mentor. coworker. manager.

mentor

If students try to go online to view the syllabus and the university's computer system keeps shutting down on them as they read the syllabus, the students are dealing with what aspect of the communication model? feedback noise message medium

noise

Storytelling is an effective form of communication for which of the following situations? orienting new employees to the company's culture explaining the benefit package changes to employees correcting an employee's approach to a project assigning tasks to an employee

orienting new employees to the company's culture

Leaders who ensure their employees take part in decision making have a(n) _________________ leadership style. achievement-oriented directive supportive participative

participative

Which of the following is an individual antecedent of political behavior? availability of resources political skill tenure role ambiguity

political skill

Situational favorableness includes which of the following conditions? people structure. motivation level. position power. leader-leader relations.

position power.

The ability to influence the behavior of others to get what you want is power. conformity. charisma. pressure.

power

A company with a stable culture is predictable, rule-oriented, and bureaucratic. flexible, adaptable, and experiments with new ideas. achievement-oriented, results-oriented, and action-oriented. fair, supportive, and respects individual rights.

predictable, rule-oriented, and bureaucratic.

Which of the following terms is an example of biased language? cleaner engineer salesman nurse

salesman

The personal filtering of what we see and hear so as to suit our own needs is information overload. semantics. selective perception. filtering.

selective perception

You receive an email with the term SOX in the body and can't remember what it refers to. In this scenario, you have been impacted by which communication barrier? lack of source familiarity or credibility filtering semantics selective perception

semantics

Which of the following is a factor most likely to impact a group's cohesion? height size past experience industry

size

A defined set of values unique to a limited cross-section of the organization is a strong culture. counterculture. a service culture. a subculture.

subculture

A decision which centers on how things get done is a(n) strategic decision. tactical decision. programmed decision. operational decision.

tactical decision

To enhance organizational creativity, a manager might consider focusing on technical training. employee pay. team composition. use of attainable goals

team composition

The bounded rationality model should be used to make decisions when the minimum criteria are clear. the decision is important. new solutions need to be generated. there is time pressure.

the minimum criteria are clear.

The earliest approach to the study of leadership was the transformational approach. the trait approach. the transactional approach. the behavioral approach.

the trait approach.

Strategic decisions refer to those setting the course of the organization. those that make the organization run on a daily basis. how things get done. those that occur frequently enough to have an automated response to them.

those setting the course of the organization

A founder's values could be one explanation for the difficulty encountered when trying to change a culture. T/F

true

The key factor in the effectiveness of transformational leadership is creativeness. extraversion. charisma. trust.

trust

People-oriented cultures are flexible, adaptable, and experiment with new ideas. value fairness, supportiveness and respecting individual rights. value competitiveness and outperforming competitors. emphasize precision and paying attention to details.

value fairness, supportiveness and respecting individual rights.

A memo is an example of direct communication. written communication. verbal communication. nonverbal communication.

written communication

to satisfice is to accept the first alternative that meets your general criteria. generate new ideas that are original, fluent and flexible. be influenced by the way in which problems are framed. set parameters against which all of the potential options can be evaluated.

accept the first alternative that meets your general criteria.

Political behaviors in organizations include which of the following? negotiating alliance building resolving conflicting interests all of these

all of these

If an industry is highly regulated, firms competing within it likely have dynamic, innovative cultures. low concern for rules and authority. businesses processes characterized by agility and quick action. bureaucratic structures.

bureaucratic structures.

Which of the following leadership styles best serves a successful group as it has evolved to the performing stage? coordinator delegator coach director

coach

A group where there is a great deal of camaraderie is a group experiencing collective efficacy. social loafing. group action. cohesion.

cohesion

People's tendencies to behave consistently with social norms is dependency. power. conformity. culture.

conformity

Social loafing declines as group size increases. is more frequent in the United States. develops when a perception of inequity in regard to rewards and/or blame arises in a group. is relatively rare within groups.

develops when a perception of inequity in regard to rewards and/or blame arises in a group

Communication that is asynchronous is written for many but often read by only a few. is written by the sender and can be read any time by the receiver. is written for one receiver, but can be read by many. is written for one receiver and read by one receiver.

is written by the sender and can be read any time by the receiver.