MAN 3303 Week 4 SmartBook (Chapters 8-9)

How many people should participate in a brainstorming group?

5-7

Which of the following is true about solutions in problem solving?

A solution's continuing impact must be determined.

Which model to reduce stress is concerned with the causal role played by inner dialog?

A-B-C

The (Blank) (Blank) occurs when an individual suggests that the group engage in a particular activity that no one really wants to do, but true opinions are only voiced after the activity is over.

Abilene paradox

Paraphrasing the sender's message is part of which way to improve active listening skills?

Actively interpret the sender's message.

Who among the following are most likely to engage in passive listening? (Check all that apply.)

Adrian who seldom focuses on understanding a speaker Gabriella who thinks about the next thing she needs to tell a speaker

Which of the following is not descriptive of self-talk of people who are nonassertive? Multiple choice question. Doubtful Negative Questioning Affirming

Affirming

______ is an effort to attain objectives by attacking or hurting others.

Aggression

Which person is likely to have higher stress levels? Multiple choice question. An individual who limits social interactions in order to focus on his career. An individual who regularly participates in church activities. An individual who is has several close friends who meet regularly for lunch. An individual who has been happily married for ten years.

An individual who limits social interactions in order to focus on his career.

In which type of an organization is creativity likely to be more difficult?

An organization that is highly bureaucratic

Which of the following is true of assertive people? Multiple choice question. Assertive people usually come to discussions knowing that they will achieve only a few of their goals, if any. Assertive people seek their objectives even when faced with another person's objections. Assertive people are willing to compromise even when it means giving up their own objectives. Assertive people routinely get irritated and loud.

Assertive people seek their objectives even when faced with another person's objections.

______ is the behavioral opposite of both acquiescence and aggression.

Assertiveness

In an organizational context, which of the following is the final step of problem solving?

Assessing the impact of the implemented solution

The phrase 'yes, but....' is associated with which of the four ways to improve active listening skills?

Avoiding becoming defensive.

Which of the following is not a good to way to speak up for what you need? Multiple choice question. Do not take a refusal personally. Do not play on someone's friendship. Do not apologize too much. Be indirect about what you need.

Be indirect about what you need.

In the context of leadership skills, match the components of building expertise (in the left column) with their features (in the right column).

Building technical competence: It often takes more of a hands-on approach to development than the other component. Building organizational or industry knowledge: It is hard to take a hands-on approach to development in comparison with the other component.

Elizabeth needs extra help on an upcoming project. Which of the following is the best way to request the extra help from her boss?

By stating that the task requires two people to complete in the required time

Which of the following is not one of the types of followers in the Potter and Rosenbach Followership Model? Multiple choice question. Criticizer Contributor Partner Subordinate

Criticizer

Identify relaxation techniques that can be used for effective stress management. (Check all that apply.)

Deep breathing Progressive muscle relaxation

Which of the following is not true of defensive behavior and effective listening? Multiple choice question. Defensive behavior can hurt the entire team and organization. Defensive behavior can increase followers' subsequent willingness to pass additional unpleasant information to the leader. Defensive behavior can reduce the leader's willingness to give feedback to followers. Defensive behavior reduces a person's ability to constructively use information.

Defensive behavior can increase followers' subsequent willingness to pass additional unpleasant information to the leader.

Which of the following is not a benefit of having a credible leader? Multiple choice question. Employees are willing to work longer hours. Employees have a greater sense of ownership in the company. Employees are more personally involved in their work. Employees are more likely to leave the company over the next two years.

Employees are more likely to leave the company over the next two years.

The A-B-C Model breaks stressful events into a sequence including all of the following except Multiple choice question. External symptoms Triggering event Your thinking Feelings and behaviors

External symptoms

The A-B-C Model breaks stressful events into a sequence including all of the following except Multiple choice question. Your thinking External symptoms Triggering event Feelings and behaviors

External symptoms

True or false: Individuals with relatively complex self-concepts are more prone to common stress-related complaints.

False

True or false: If you trust your memory, it is usually not necessary to take minutes at meetings as long as you summarize the meeting shortly after it is finished,

False Reason: Do not trust your memory. Take minutes at a meeting so that you and others can reconstruct what participants were thinking and why actions were taken or not taken.

True or false: Leaders should be ready to throw their meeting agendas out if a good creative discussion emerges.

False Reason: It is important for leaders to stick to the agenda.

True or false: Nonverbal responses from followers are not an effective means for a leader to assess the effectiveness of two-way communications.

False Reason: Leaders can get clues about the clarity of their messages by paying attention to the nonverbal signals sent by their followers.

True or false: Quieter people should not be encouraged to speak up if they prefer to remain in the background.

False Reason: Leaders have a responsibility to encourage participation.

True or false: Listing objectives for a meeting is usually not necessary.

False Reason: Once you have decided a meeting is necessary, you should list your objectives for the meeting.

True or false: The best solution to a problem is usually the first solution everyone thinks of.

False Reason: The first solution one thinks of is not necessarily the best solution, even if everyone involved finds it acceptable.

True or false: One can be an effective listener even if one does not pay attention to a speaker's nonverbal signals.

False Reason: This is false. Much of the social meaning in messages is conveyed nonverbally, and when verbal and nonverbal signals conflict, people often tend to trust the nonverbal signals. Thus no one can be an effective listened without paying attention to nonverbal signals.

Which of the following depicts opposing forces that tend to perpetuate a present state of affairs?

Force field analysis

Which of the following is not a technique to implement if you recognize that your stress level is getting too high? Multiple choice question. Develop supportive relationships Keep things in perspective Have a few drinks to relax Learn how to relax

Have a few drinks to relax

Which of the following is not a technique to implement if you recognize that your stress level is getting too high? Multiple choice question. Have a few drinks to relax Keep things in perspective Develop supportive relationships Learn how to relax

Have a few drinks to relax

Assertive people are clear in their own minds and with others about what they believe and what they want. One of the easiest ways to do this is to use the pronoun "_____" when you speak.

I

Which of the following is not part of the systems view of communication?

Identification

Which of the following should be considered to schedule the meetings less frequently.

If the potential benefits outweigh the costs.

When should leaders provide pertinent materials to meeting participants?

In advance of a meeting

Which of the following does not contribute to a healthy lifestyle? Multiple choice question. Abstention from tobacco products Balanced nutrition Insufficient sleep Regular exercise

Insufficient sleep

Which of the following is not a good way to actively interpret the sender's message?

Interrupt only when you know you are making an important point.

All of the following are good ways to say no except Multiple choice question. Be up-front about limitations Keep your reply short and polite Ask for time to consider Invent an excuse

Invent an excuse

Based on the systems view of communication, identify a true statement about feedback concerning whether a message was understood by a receiver.

It is an outcome of the previous steps in the communication process.

Who among the following are most likely to listen to a speaker actively? (Check all that apply.)

Ivan who tries to put the speaker's message into his own words Deborah who scans the speaker for various nonverbal signals

Which of the following is not true? Multiple choice question. Meeting objectives should be listed. Leaders should prioritize what they want to accomplish. Meeting participants should not know who else will be attending. Meeting agendas should be provided to meeting participants in advance.

Meeting participants should not know who else will be attending.

Which of the following is not true of attending to the sender's nonverbal behavior? Multiple choice question. When verbal behavior and nonverbal signals conflict, people often trust nonverbal signals. Nonverbal behavior can provide insight into what an individual is trying to communicate. Effective listening requires individuals to pay attention to nonverbal behavior. Nonverbal behavior always reinforces verbal behavior.

Nonverbal behavior always reinforces verbal behavior.

The best way to select a solution is ____________

On the basis of established criteria

Which of the following is not a good relaxation technique for an individual on a job interview? Multiple choice question. Physical exercise Thinking of calming words Thinking of calming images Deep-breathing techniques

Physical exercise

Which of the following does not describe people who tend to be creative? Multiple choice question. Practical Nonconforming Independent Idealistic

Practical

Identify a person who is most likely to engage in passive listening.

Priscilla who thinks how bored she is in listening to a speaker

Which of the following can make a meeting more successful?

Providing interim summaries of the group's discussion.

Which of the following is not a good way for a leader to use her power to enhance creativity? Multiple choice question. Reward successes Punish mistakes Empower followers to take risks Delegate authority and responsibility

Punish mistakes

Which of the following are true about the role of relationships in effective stress management? (Check all that apply.)

Social supports of various kinds can reduce job stress. People with close ties to others tend to be healthier than those with weaker ties.

Which of the following should be a priority in a meeting?

Sticking to the agenda

Which of the following is not true of stress? Multiple choice question. Stress often occurs in situations that are complex, demanding. or unclear. Stress always has a negative effect on people. The stress level of a follower can depend on the stress level of a leader. The amount of stress an individual feels depends on the individual's overall tolerance level and their previous experience with the stressor.

Stress always has a negative effect on people.

Which listener is demonstrating active listening skills?

The individual who has established eye contact with the speaker

Which of the following are guidelines one should follow as part of the first step in solving a problem in organizational settings? (Check all that apply.)

The statement of the problem should not imply any particular solution to be the correct one. Scapegoating or blaming individuals or groups for the problem should be avoided.

Which of the following is not true of assertive individuals? Multiple choice question. They act in an angry and loud manner. They use modulated voices and persistently make their point. They continue to work toward their goals even when facing objections. They stick to their guns without becoming irritated.

They act in an angry and loud manner.

Which of the following is not true of assertive individuals? Multiple choice question. They use modulated voices and persistently make their point. They continue to work toward their goals even when facing objections. They act in an angry and loud manner. They stick to their guns without becoming irritated.

They act in an angry and loud manner.

Identify a true statement about group members with similar experiences, values, and preferences compared to the members of more diverse groups.

They are less likely to develop a vast variety of solutions to a problem.

Which of the following is not true of leaders with high levels of credibility? Multiple choice question. They stand up and speak up for what they believe in. They do not encourage ethical discussions of work issues. They are seen as trustworthy. They follow through with commitments.

They do not encourage ethical discussions of work issues.

In the context of building expertise, what should leadership practitioners do to build technical competence? (Check all that apply.)

They must determine how their jobs contribute to the overall mission of their company. They must become an expert in their jobs through formal training or teaching others and seek opportunities to broaden their technical expertise.

According to the Potter and Rosenbach followership model, which of the following are typical characteristics of subordinates in an organizational context? More than one answer may be correct.

They tend to remain with their organizations for long periods. They follow the rules, do what they are told, and are low-to-medium performers.

True or false: Credible leadership can reduce turnover in an organization.

True

Oral communication is most effective in which situation?

When the personalized aspect is important

Informal, personal communications are enhanced in which of the following situations?

When two people sit at a 90-degree angle and are relatively close to each other

Which of the following is not a signal that stress levels may be too high? Multiple choice question. You have a lot of energy. You are feeling defensive or touchy. You worry a lot. You are making mistakes or bad decisions.

You have a lot of energy.

Avoiding interpersonal conflict entirely by giving up or giving in or by expressing your needs in an apologetic, self-effacing way refers to ______.

acquiescence

Self-talk that is positive and affirming is associated with individuals who display _______ behavior.

assertive

Ellie needs to refuse a request by a subordinate. She should

be up front and offer suggestions about what could work instead.

A popular technique for stimulating creative thinking in groups is called _________.

brainstorming

The ability to engender trust in others refers to

credibility

Effective stress management requires that leaders Multiple choice question. monitor their stress levels. develop a plan for minimizing stress. do all of these. identify the root cause of the stress.

do all of these.

The degree to which someone tells others something and ensures that they understand what was said refers to communication

effectiveness

The ____ component of assertiveness skills is concerned with situations in which individuals successfully stand up for their own rights and continually work in an effective way with others.

evaluative

The question 'what medium?' is concerned with the _____ part of the communication system.

expression

According to psychologists, people who find it difficult to see novel uses for things they are very familiar with have a mental block called functional (Blank)

fixedness

People who manage stress well usually do all of the following except Multiple choice question. have low self-complexity. keep things in perspective. multi task without difficulty. be effective leaders.

have low self-complexity.

Followers that score ___ on the ___ dimension of the Potter and Rosenbach Followership Model are competent, get along well with others, support leaders' initiatives, and take care of themselves.

high, performance initiative

All of the following are ways for leaders to actively ensure that their messages are being understood except _____. Multiple choice question. being sincere about an open-door policy ignoring nonverbal cues from followers seeking feedback from followers mingling in followers' work areas

ignoring nonverbal cues from followers

The question 'what do you want to accomplish?' is concerned with the _____ part of the communication system.

intention

A procedure called nominal group technique (NGT) is similar to brainstorming in that:

it is an idea-generating activity conducted in a group setting.

Knowing where and when not to behave assertively refers to the ____ component of assertiveness skills.

knowledge

According to the systems view of communication, match the components of communication skills (in the left column) with their descriptions (in the right column).

knowledge: It concerns the intentions of a leader and being aware of what medium is most effective and whether a message was heard and understood. behavior: It concerns the actions associated with communicating verbally and nonverbally. evaluation: It includes feedback concerning whether a message was understood by a receiver.

Leaders should call a meeting

only when the benefits outweigh the costs.

To make a meeting more effective, it is advisable for a leader to _____.

provide other participants with pertinent reports or support material much before the meeting

Analyzing the causes of a problem is the ____ step of problem solving.

second

Individuals in the ___ quadrant of the credibility matrix could include leaders who have spent little time with followers, who fail to follow through with commitments, or leaders who are new to the organization and have had little time to build relationships.

second

In addition to eating a healthy diet, avoiding tobacco and alcohol, and regular exercise, leaders need to sure that they get enough _______ as part of their effort to manage stress.

sleep

In an organizational context, the first step in solving a problem is to _____.

state the problem so that every person involved in developing a solution has an informed and common appreciation and understanding of the task

The process by which we perceive and respond to situations that challenge or threaten us refers to

stress

All of the following are true of identifying what causes stress except Multiple choice question. an individual may attribute stress to a surface level issue without realizing that the root problem is more significant. efforts to reduce stress are likely to be ineffective if the root problem is not correctly identified. the causes of stress are always obvious. the root problem of stress may be difficult to identify.

the causes of stress are always obvious.

All of the following are true of identifying what causes stress except Multiple choice question. the causes of stress are always obvious. efforts to reduce stress are likely to be ineffective if the root problem is not correctly identified. the root problem of stress may be difficult to identify. an individual may attribute stress to a surface level issue without realizing that the root problem is more significant.

the causes of stress are always obvious.

All of the following are true of leadership credos except Multiple choice question. they describe an ideal state. they should be motivating. they should not be made public. they are personal and closely linked to a leader's values.

they should not be made public.

Leaders in the ___ quadrant of the credibility matrix could be new college hires or people joining the company from an entirely different industry.

third

The _____ should be as convenient as possible for all participants in a meeting.

time and place

Good record keeping is important for all of the following reasons except Multiple choice question. to be organized and effective. to be able to avoid having meetings in the future. so that the thought process at the time can be reconstructed. to be able to better prepare for future meetings.

to be able to avoid having meetings in the future.

The essence of active listening is:

to see all communication as a two-way process.

If an individual wants to be perceived as being assertive, the individual should

use first-person pronouns when speaking.

Constructs representing generalized behaviors or states of affairs that are considered by the individual to be important are called

values

When choosing a time and place for a meeting, leaders should focus on

what is most convenient for all participants.