MAN 4701 FSU Daniels Ch. 18 Dynamic Study Module and Study Plan Questions

A cultural artifact is _________________.

A dimension of an organization that helps to describe and reinforce the culture-or the beliefs, values, and norms-in which an artifact exists.

While there is some disagreement about what an international clothing company stands for among its workers, there is a set of values a significant majority of workers believe in. This best describes which of the following?

A dominant organization culture

Humility from top management is a characteristic of which of the following?

A healthy organization culture

An organizational myth is _________________.

A popular belief or story that has become associated with a person or institution and is considered to illustrate an organization culture ideal.

A(n) _____________ culture places emphasis on flexibility and discretion along with an external focus.

Adhocracy

Google's culture is known for its flexibility and innovation with a focus on customer needs. Based on the description, Google would appear to have a(n) ____________ culture.

Adhocracy

Which culture type typically has managers that reward those who come up with new ways to perform work?

Adhocracy

Derrick is trying to convince his employer that a stronger organizational culture would help the organization. Which of the following is NOT a major function of having a strong organization culture?

An organization culture can make business success easier

Company B has multiple branches all over the world. The Switzerland branch is quite isolated from the rest of the company and has formed its own set of values and beliefs separate from the rest of the company. This best describes which of the following?

An organization subculture

Which of the following which LEAST likely help a manager to build an organization culture that yields high performance?

Building customer loyalty

A type of organizational culture characterized by a strong internal emphasis with a high level of flexibility and autonomy is known as a(n) _____________ culture.

Clan

A(n) _____________ culture is characterized by a high degree of flexibility and discretion along with a strong internal focus.

Clan

A document that discusses an organization's core values and advises how employees should act in relation to those values is referred to as which of the following?

Code of conduct

Organization ____________ reflect(s) the dedication of organization members to uphold the values of the organization and to make worthwhile contributions to fulfilling organizational purpose.

Commitment

A(n) ______________ is a dimension of an organization that helps to describe and reinforce the culture-or the beliefs, values, and norms- in which an artifacts exists.

Cultural artifact

Organizational myths and language are examples of _______________.

Cultural artifacts

Which of the following dimensions of organization culture encourages the existence of basic human differences among organization members?

Diversity

Which term refers to the shared values about an organization held by the majority of organization members?

Dominant organization culture

The spirituality dimension of organizational culture _______________.

Encourages organization members to integrate spiritual life and work life.

The innovation dimension of organization culture _________________.

Encourages the application of new ideas to improve organizational processes, products, or services

The diversity dimension of organization culture _________________.

Encourages the existence of basic human differences among organization members

The _______________ dimension of organization culture focuses on not only what is good for the organization but also what is good for other people.

Ethics

The _________________ of organization culture focuses on making sure than an organization emphasizes not only what is good for the organization, but also what is good for other human beings.

Ethics dimension

The customer dimension of organization culture _____________________.

Focuses on catering to the needs of those individuals who buy the goods or services the organization produces

A large manufacturing company has a culture that focuses on stability and control. It also focuses most on its own employees, providing them extensive training and closely monitors them. Based on this description, this company appears to have a(n) ______________ culture.

Hierarchy

Which term describes a culture with internal focus along with an emphasis on stability and control?

Hierarchy culture

Within a __________________, managers give employees regular feedback on how well they are performing their job.

Hierarchy culture

Wilson Industries trains managers to understand what it takes for employees to be high performers. Managers learn how to direct and advise employees in ways to increase performance and reach goals. Which step in building a high-performance organization culture does this best represent?

Holding managers accountable

The dimension of organization culture that places an emphasis on applying new ideas to improve organizational processes, products, or services is known as the ___________ dimension.

Innovation

Steven is CEO of a large firm and he is involved in explaining how practices that build organizational culture need to be changed. He has talked to people at all levels of the organization. Which step in building a high-performance culture does this best represent?

Leading as champion

Which of the following is one of the steps managers can take to help create an organization culture that yields high performance?

Leading as champions

A(n) _______________ culture reflects values that accentuate stability, control, and an external focus.

Market

Which of these helps employees understand why their organization exists?

Mission statement

A set of shared values that employees in an organization possess regarding the working and existence of their organization is known as _______________.

Organization culture

__________________ is a set of shared values that employees have about what the organization does and how it does it.

Organization culture

Which of these is FALSE about organization culture?

Organization culture is usually established all at once by a manager

A(n) ____________ is a narrative which describes the adventures of a heroic individual which is linked to the past or present of a particular organization.

Organization saga

A mini-culture within an organization which reflects the values and beliefs of a specific segment of an organization is called a(n) ___________________.

Organization subculture

_______________________ is a mini-culture within an organization that can reflect the values and beliefs of a specific segment of the organization that is formed along lines such as established departments or geographic regions.

Organization subculture

When an organization increases the importance of performance rewards and goal setting, this is an example of which function of organization culture?

Organizational productivity

The Disney Company uses Mickey Mouse in much of its materials and buildings to help represent the important family friendly element of the company. This is an example of a(n) _________________.

Organizational symbol

Which of the following company slogans best reflects improving lives?

Petland: "Petland pets make life better"

The _______________ focuses on making sure a product, in the opinion of the customer, does what it is supposed to do.

Quality dimension of organizational culture

Management integrates new employees into the organization's culture through organization ________________.

Socialization

Which of the following defines organization culture?

The set of shared values that organization members have regarding the functioning and existence of their organization

In which step of building a high-performance organization culture would a manager encourage employees to set goals, monitor progress towards goal attainment, and take corrective action, if necessary?

Track and talk about performance