MAN EXAM 2 Review

Ramon wants to establish a culture that rewards innovative ideas. What can he do to encourage innovation in his firm?

Communicate the feeling that failure is acceptable and expected.

What can be used to show an appraisal system accurately measures performance instead of traits or behaviors not relevant to job performance?

Content validation

When might a matrix design be most effective for an organization?

When there is pressure from the environment

Which unique skill does a product champion usually possess?

Where to secure resources for successful development

Conglomerate organizational design _____.

has each business operated by a general manager in charge of its profits or losses

Bianca just learned that Julien, her most creative designer, is leaving the company. As her mind races through the challenge ahead of her, Bianca has begun to inventory the qualifications she will have to satisfy in her search for a replacement. To find someone with the creativity needed for the job, Bianca will want to look for a candidate who _____.

has strong analytical skills

In order for the union to become certified, how many votes must it get during the ballot process?

A simple majority of all those who voted

Which can be a period of high economic performance for an organization?

Application growth

At which point in the product innovation process does a firm try to determine if customers will want to buy the innovative product or service?

Application launch

Hua added additional tasks to the work performed by each employee in an effort to make their jobs more interesting. While he saw some advantages to the new strategy, he also faced disadvantages, as training costs increased and the unions asked for pay increases since the workers were doing more tasks. Which type of job development did Hua implement?

Enlargement

Which of the following can a firm use to measure and manage the internal supply of labor so that it best fits the needs of the organization?

Enterprise resource planning systems

Which of the following is a type of contingent workers?

Independent contractors

In terms of emotional intelligence, what should people be high in so that they can effectively guide their own lives and behaviors?

Self-awareness

Petra is a senior manager, and she is highly supportive of a new product being developed in the organization. Petra has provided a budget for this project, and she uses organizational politics to ensure this project is completed. Petra is playing which intrapreneurial role?

Sponsor

In which type of organization might there be a lot of employees but little or no underlying functional hierarchy?

Team

Aisha's organization uses special performance tests, which are then supplemented by other appraisal methods. Why would her firm use these types of tests?

To measure motivation

By the year 2019, about what percent of the U.S. workforce belonged to unions?

10.3 percent

Before the National Labor Relations Board will agree to hold an election, how many employees in the potential bargaining unit must express interest in the unionization of the work?

30 percent

What is the second stage in the organizational innovation process, where the organization uses developed ideas in the design or manufacturing of new products, services, or processes?

Application

Which of the following is least likely to cause resistance to change?

Certainty

Based on a Supreme Court ruling, it is illegal to make discriminatory action against the LGBTQ community. Which act did the Supreme Court make this decision based on?

Civil Rights Act of 1964

Jinhua has worked with a client in the past that he feels can be very difficult. When preparing for his upcoming meeting with that client, which component of attitude might Jinhua have?

Cognitive

AgriCorp takes corn and transforms it into corn syrup, corn oil, and ethanol. This company uses which type of technology?

Continuous-process

Which of the following is least likely to be considered a work-related stressor?

Environmental demands

Raphael is the human resource manager at a large bottle manufacturing company. Ten years ago, when the business moved to its current location, the company structured operations by grouping together jobs that involved the same or similar activities. What type of departmentalization structure is this?

Functional

What is the relationship between high levels of satisfaction and job performance?

High levels of satisfaction might have no relationship to performance.

What is the second step in the Lewin model of organizational change?

Implementation

What contributed to the decline in union membership in the mid-1950s?

Increased standard of living

Dina Med Group has invented a portable device that will enable patients without access to medical facilities to monitor vital signs for multiple serious health conditions. Manufacturing of the device began last month, and Dina Med Group plans to begin product delivery within the next two weeks. Which stage of the innovation process is Dina Med in?

Innovation application

Ramkumar supplies parts to a variety of customers and is in a very stable environment. He has various subunits in his organization, but they all work together in a coordinated fashion to get parts to the customer. Which dimension of the organization is Ramkumar using?

Integration

Which of the following is true of attribution?

It is dependent on consensus, consistency, and distinctiveness.

Which of the following is a critical assumption of organizational development?

It will influence individual and group behavior.

Montazar has been asked to update the nature of jobs in his department, including tools, information, and equipment employees use. What has Montazar been asked to update?

Job description

Which of the following is an advantage of using a functional design for organizational structure?

Key positions can be staffed with experts.

What should be the goal for an organization when it is experiencing high absenteeism?

Minimize feigned absenteeism.

Manoj appraises his staff's performance by measuring their actual output. What might keep those appraisals from being fair?

Opportunity bias

As an emergency room doctor, Ozlem works nights and weekends for two weeks, then is assigned to daytime shifts for the next two weeks. Which type of stressor is associated with shift work?

Physical

Nour has identified future staffing needs and is now comparing those to internal supply. What is Nour hoping to determine by making this comparison?

Potential shortfalls or overstaffing

Pallavi has been under a lot of stress at work. As a result, when she gets home, she is short with her family and has a hard time sleeping. Which type of consequence of stress is Pallavi experiencing?

Psychological

In addition to stereotyping, what is one of the most basic perceptual processes we use?

Selective perception

Which organization design is characterized by units splitting into smaller units if they become too large?

Team

When preparing to interview a candidate for a leadership position, Woojin, the HR director, gave each interviewer a set of questions to ask. What did this structured approach to the interview process provide Woojin and his firm?

The ability to validate the content of questions being asked

During which stage of the creative process would the development of a product or service prototype be done?

Verification

Bhavik and his coworkers were interested in having the plant become unionized. After signing up members and electing officers, the next step for Bhavik and his fellow employees involves _____.

collective bargaining

Dana has a reputation for being creative. Colleagues have noticed that Dana is skilled at seeing similarities between different situations, and applying those lessons to come up with new ideas. This skill is known as _____.

convergent thinking

Marah initiated a new quality assurance process. It will be faster than the old process with little impact on actual quality. Ozlem continues to argue against the change process because she feels that the new process will negatively impact product quality and will, ultimately, harm sales. Her resistance is based on _____.

different perceptions

Email, a tool that makes it easier for people to communicate with each other, is a type of _____ .

digital coordination

Byron observes that one of his employees always refuses to look him in the eye when Byron is speaking to him. Later, Byron sees that this employee does not look other people in the eye either. Byron decides that the employee is not disrespectful of him, but rather that he must have difficulty making eye contact with people. Byron makes this attribution based on _____.

distinctiveness

To enhance the speed and effectiveness of decision making, Paramita is restructuring the organization around product lines. She wants each product line to act as its own profit and loss center and managers to make decisions on how to modify these lines. Paramita is using pooled interdependence for these groups. These groups will _____.

have very few linkages between the divisions

Membership in labor unions _____.

increased during a recession in 2008

Declines in union labor occurred because of downward trends in _____.

manufacturing sectors

Diagnostic activities, third-party peacemaking, and process consultation are activities associated with _____.

organization development

In response to the Affordable Care Act, Mikel's firm had to make significant changes to the health insurance segment of its employee benefits package. This is an example of a change in the area of _____.

organization structure and design

The final step in the Lewin model of change is _____.

refreezing

The divisional design results from a strategy of _____.

related diversification

The Lewin model of organizational change process includes refreezing, which involves _____.

supporting the change

Amina's department has been having problems with its order fulfillment system. Orders went through three different people on the path from receipt to fulfillment. They found that if one person handled the first two steps, the process had fewer errors. When Amina made this change, she was changing the _____.

work sequence

Which dimension of the job characteristics approach deals with the degree of control the worker has over how the work is performed?

Autonomy

L'Meese is in the process of switching all customer orders and billing systems online. This will reduce the time needed to bill, as well as to collect payments from customers. Which type of change program is L'Meese utilizing?

Business processes

Ugar manages a bakery and has seen his sales decline. He has many customers come in who are looking for gluten-free products, which he does not have. He would like to find a way to capture this market. Many also come in and want to enjoy their purchase at the store with coffee, which he does not sell. Those customers leave without making any purchases. Which of the following steps in the comprehensive change model would improve Ugar's approach and his likelihood for success?

Diagnosis of relevant variables

When a firm is setting actual wages on the basis of survey data and wage structures, what can be used to manage the administration of the wage process?

Group jobs of equal value into wage grades.

Which of the following is one of the biggest advantages of using an M-form approach to organization design?

Shared resources between divisions

Atmir has grouped members of his organization into functional departments, such as marketing and production. Which type of organizational design is Atmir using?

U-form

Martin's purchasing department is converting to an automated perpetual inventory system that will reduce costs and improve accuracy. Martin is aware of his employees' anxiety about the change. During the conversion, he made only the necessary changes, announced those changes well in advance, and allowed time for employees to adjust to new ways of doing things. Which technique did Martin use to overcome resistance to this change?

Facilitation

Because Jolanta believes that each item she produces should be custom fit for each customer, she does not allow the online purchasing of her specialty clothing line. However, she now finds her sales are declining, and once-steady customers who asked for online ordering are no longer shopping with her. Which of the following is affecting Jolanta's business?

Failure to recognize opportunities

Raul owns a small organization and, as CEO, is very active in overseeing all aspects of the company. He meets regularly with his managers from key departments such as production, HR, and marketing to coordinate all departments. Which form of organization design does Raul use?

Functional

The conglomerate design used by an organization made up of a set of unrelated businesses is also called the _____ .

H-form design

Which of the following is a medical consequence of too much negative stress?

Headaches

What is the set of organizational activities directed at attracting, developing, and maintaining an effective workforce?

Human resource management

Raj uses a functional organization design in his organization. Recently, an opportunity to expand his business was presented. Raj formed a temporary group to review this opportunity and see how it might fit in with the current goals of the organization. Which type of organization design did Raj switch to?

Hybrid

Raul's division is moving to a new facility. Today, all employees were given supplies and told to start packing and labeling their files. Which stage of the Lewin model are they in?

Implementation

Benjamin needs to hire a new staff member. How could he benefit from using a skills inventory to find his new hire?

It can quickly locate all the employees in the organization who are qualified to fill the position.

Assistant editors at Lenmark Publishing are automatically promoted to associate editors after one year of service and editors at the two-year mark. This suggests that _____.

Lenmark is not a true bureaucracy since employees are promoted based on time served

Dream Destinations is an international business operating in over 20 countries. It began as a regional hotel chain and then expanded into travel and vacation planning services. To be able to process large amounts of information and respond to diverse consumer expectations in different cultures, Dream Destinations has a decentralized, multiple-command structure. Which type of organizational design would a company such as Dream Destinations use?

Matrix

What are considered to be the two most important types of technical innovations?

Product and process

Raul's team often faces pressing deadlines. Last Thursday, the entire team stayed late to complete an important assignment, even though they were tired and frustrated. On Thursday, the team members were most likely in which stage of the general adaptation syndrome (GAS)?

Resistance

What can an organization do to best utilize and integrate contingent workers?

Set a strategy and follow it consistently.

Sabine wants to encourage creativity in her department. Which of the following will help her achieve that?

Setting explicit goals

Aviva is generally short with people and always seems to be in a bad mood. However, she just got a raise, and today, Aviva seems rather positive for a change. What can be said about Aviva's attitude?

She has a high degree of negative affectivity.

Avec wants to use a job design approach that allows workers to become very proficient at each task, that reduces transfer time between tasks, and that makes it easy for someone else to step in when a worker is absent or resigns. Which approach to job design will provide those benefits to Avec?

Specialization

A competitor of Avec's company just lowered its prices, and this is causing some of her long-time customers to reconsider their work relationship with her company. Which external force for change in the environment will Avec have to respond to?

Task

Aviva's company frequently needs a software specialist to update its highly unique computer systems. Aviva is trying to determine if she should pay the high salary and benefits of a full-time employee or use a contingent employee when needed. What is one reason Aviva would reject the idea of using a contingent workforce?

The high cost of training

Which act requires employment decisions be made on the basis of a person's qualifications rather than on personal bias?

Title VII of the Civil Rights Act of 1964

Using the comprehensive model for change, what should managers consider after they have set goals for change?

Understanding what brought on the need for change

A bureaucracy is a model of organizational design based on _____.

a legitimate and formal system of authority

Marah's organization consists of an in-house project management staff and an online network of industry professionals. Based on this, she is able to conduct business in the United States, Europe, and the entire Asia-Pacific region. Marah is an example of _____.

a virtual organization

Apoorva works in the marketing department of a major insurance company located in her hometown. She finds her work very satisfying. Due to her attitude, Apoorva is likely to have a high level of _____.

contribution

Kamiya enjoys the process of doing her job and gets satisfaction from long-term or ongoing projects. Montazar, on the other hand, is very deadline oriented and gets his satisfaction from checking things off as done. Based on the Myers-Briggs framework, Kamiya can be considered as _____.

perceiving