MAN3025 Chapter 9 Quiz

_________ is a feeling of exhaustion that may develop when someone experiences too much stress. Absenteeism Burnout Turnover Stress

Burnout

Which of the following stressors is an interpersonal demand? Critical decisions Poorly designed office Role ambiguity Conflicting personalities

Conflicting personalities

_____ is the extent to which the same person behaves in the same way at different times. Consensus Attribution Consistency Distinctiveness

Consistency

Which of the following is true of an employee who does work that is acceptable in terms of quantity and quality but refuses to work overtime or informally mentor newcomers? He is experiencing cognitive dissonance. He is a poor organizational citizen. He has a high risk propensity. He has high levels of Machiavellianism.

He is a poor organizational citizen.

Which of the following is true of the preparation stage of the creative process? It includes the development of a product or service prototype. It often requires formal training and education in business. It determines the validity or truthfulness of the creative insight. It is the stage during which the creative person achieves a new understanding of the problem.

It often requires formal training and education in business.

Which of the following best describes inducements? It refers to the competencies an employee brings to an organization. It refers to what an organization provides to an individual. It refers to the total number of years an employee invests in a company. It refers to the work an employee does for an organization.

It refers to what an organization provides to an individual.

Which of the following is NOT an example of contribution? Loyalty Pay Ability Time

Pay

Aiko's friends say that she is almost always in a good mood. She is upbeat and optimistic and has an overall sense of well-being. Which of the following is true of Aiko? She has a higher degree of positive affectivity. She has low risk propensity. She has high levels of Machiavellianism. She often experiences cognitive dissonance.

She has a higher degree of positive affectivity.

______ is the process of categorizing or labeling people on the basis of a single attribute. Distinctiveness Stereotyping Perception Consensus

Stereotyping

___________refers to the overall set of expectations held by an individual with respect to what he or she will contribute to the organization and what the organization will provide in return. A contract Job security Recognition The psychological contract

The psychological contract

Which of the following is true of Type A individuals? They are less likely to experience conflict with other people. They are more successful than Type B individuals. They are extremely competitive and very devoted to work. They work at a constant pace without time urgency

They are extremely competitive and very devoted to work.

Which of the following is true of inducements? They include effort, skills, and ability. They are used to measure skills and performance. They refer to what an individual provides to an organization. They refer to what an organization provides to an individual.

They refer to what an organization provides to an individual.

_______ is a pattern of action by the members of an organization that directly or indirectly influences organizational effectiveness. Performance behavior Workplace behavior Dysfunctional behavior Organizational citizenship

Workplace behavior

The process of observing behavior and assigning causes to it is known as _____. extraversion intuition attribution dissonance

attribution

Ramona works at a government agency that has a high power difference within the organizational hierarchy. She is comfortable accepting orders from her manager and does not question or disagree with these orders. Ramona has high levels of _____. Machiavellianism authoritarianism self-efficacy self-esteem

authoritarianism

Locus of control is the degree to which an individual: is willing to take chances, experiment, make risky decisions, and be a catalyst for innovation. is rational and nonemotional and is willing to lie to attain his or her personal goals. believes that his or her behavior has a direct impact on the consequences of that behavior. assumes that power and status differences are appropriate within hierarchical social systems.

believes that his or her behavior has a direct impact on the consequences of that behavior.

The conflict individuals experience among their own attitudes is called _____. conscientiousness cognitive dissonance self-efficacy risk propensity

cognitive dissonance

Scott is an organized, responsible, and self-disciplined employee. He consistently meets deadlines and submits work that is error free. He has high levels of the Big Five trait of _____. agreeableness extraversion conscientiousness neuroticism

conscientiousness

Racial harassment is an example of: turnover. selective perception. withdrawal behavior. dysfunctional behavior

dysfunctional behavior

In the creative process, _____ represents a coming together of all the scattered thoughts and ideas that were maturing during incubation. verification insight preparation incubation

insight

The third phase of the creative process is _____. incubation preparation insight verification

insight

High levels of job satisfaction: lead to high levels of performance. lead to more positive contributions. are more common in Japan than in the United States. are not influenced by personal factors

lead to more positive contributions.

According to the Myers-Briggs framework, individuals of the _____ type enjoy the process and open-ended situations. judging perceiving sensing intuitive

perceiving

The affective component of an attitude: is derived from knowledge an individual has about a situation. does not play a role in cognitive dissonance. reflects feelings and emotions an individual has toward a situation. reflects how an individual expects to behave toward or in a situation.

reflects feelings and emotions an individual has toward a situation.

In stage 2 of the General Adaptation Syndrome, a person: first encounters a stressor. panics and feels helpless. resists the effects of a stressor. gives up.

resists the effects of a stressor.

A manager who has a very negative image of a particular employee overlooks instances of high quality work from that employee. This is due to _____. recency error stereotyping cognitive dissonance selective perception

selective perception

Julian is a top manager at a large pharmaceutical firm. His role requires him to make quick decisions, often with incomplete information. He is most likely to experience stress due to _____. physical demands interpersonal demands task demands role demands

task demands

An employee at the research division of an automobile firm has an idea for a new type of alloy for the chassis of the car. A prototype of a car that uses this alloy will be developed during the _____ stage of the creative process. verification preparation incubation insight

verification