MANA 5F50 CH 1-1

Management can best be defined as a group of people working together in a structured and coordinated fashion to achieve a set of goals. using resources wisely in a cost-effective way while making the right decisions and successfully implementing them. the set of processes used to get members of the organization to work together to further the interests of the organization. a set of activities directed at an organization's resources, with the aim of achieving organizational goals in an efficient and effective manner.

a set of activities directed at an organization's resources, with the aim of achieving organizational goals in an efficient and effective manner.

Renee is a manager at a mid-size hospital. She has basic familiarity with all functional areas necessary to manage the hospital. What type of manager is she? Marketing Operations Human resources Administrative

administrative

JoAnn applied for a management position in her company. While interviewing JoAnn and speaking with her current supervisor, the hiring manager learned that JoAnn's was very good at transmitting ideas to others, coordinating work with peers and colleagues, and keeping higher-level managers informed. In other words, JoAnn excels at _____ skills. communication diagnostic time management conceptual

communication

JoAnn applied for a management position in her company. After interviewing JoAnn and speaking with her current supervisor, the hiring manager rejected JoAnn for the position. She told JoAnn that JoAnn had not yet demonstrated the ability to think in the abstract and did not seem to grasp how all the parts of the organization fit together, and gave JoAnn some advice on how to improve these skills. JoAnn is being told to work on her _____ skills. technical diagnostic time management conceptual

conceptual

Corey is an operations manager for a privately owned Midwestern trucking company. He spends the first day of each month reviewing the previous month's productivity levels. This basic management function is known as _____. controlling leading organizing planning

controlling

_____ skills refer to the manager's ability to correctly recognize and define problems and opportunities. Communication Time management Conceptual Decision-making

decision making

Neil's department has come in behind schedule on its last three projects. Neil studied the project specifications and schedules, along with resource allocations, to look for the causes. He determined that initial specifications did not always match up with the actual demands of the project, meaning that department resources were not properly allocated and schedules could not be met. Neil introduced a project start-up procedure that would gather more information in order to verify the accuracy of the specifications before the schedule was written and the resources allocated. This scenario illustrates Neil's _____ skills. communication diagnostic interpersonal conceptual

diagnostic

When the right decisions are made and implemented, the management process is considered to be _____. controlled effective efficient centralized

effective

An individual who gets along well with others at all levels in the organization is said to have good _____ skills. communication diagnostic interpersonal conceptual

interpersonal

What is a characteristic of the art, rather than the science, of management? logical intuitive systematic rational

intuitive

_____skills are necessary to accomplish or understand the specific kind of work done in an organization. Technical Conceptual Diagnostic Interpersonal

technical

Tina's responsibilities include creating organizational goals and overall strategy for the organization. In terms of her level in the organization, what type of manager is Tina? top manager lower-level manager first-line manager middle manager

top manager

Ira is a manager at a textile company. He and his staff are focused on accounting, cash management, and investment activities. In which area of the company does Ira work? Finance Operations Human resources Marketing

finance

What type of manager would be responsible for supervising and coordinating the activities of operating employees? top manager lower-level manager first-line manager middle manager

first line manager

What is often considered to be the most important and most challenging of all management activities? organizing leading planning controlling

leading

Stephen just got promoted and now has the title of Division Head. In terms of his level in the organization, what type of manager is Stephen? top manager lower-level manager first-line manager middle manager

middle manager

The managerial function of controlling involves: determining how best to group activities and resources. getting members of an organization to work together. monitoring an organization's progress toward its goals. selecting a course of action from a set of alternatives.

monitoring an organization's progress toward its goals

Neil is known to take a very scientific approach to management. When making decision, he seems to be _____. objective intuitive instinctual subjective

objective

Corey is a manager for a privately owned Midwestern trucking company. He was recently approached by Tara, whose department has been closely monitoring on-time performance. Tara is concerned about the rise in credits that are being issued to customers for late truck arrivals. Which area of the organization does Tara work in? Marketing Operations Human resources Finance

operations

_____ managers are concerned with creating and managing the systems that create an organization's products and services. Marketing Operations Administrative Human resources

operations

Neil's department was recently assigned a new project. His next task on the project is to determine how his people and other resources will be allocated to the project. At this point, what managerial function is Neil tackling? organizing leading planning controlling

organizing

Selecting the course of action that would most likely lead to success would be included in which management function? organizing leading planning controlling

planning

When considering the basic management functions, decision making is part of what process? organizing leading planning controlling

planning

Allison is currently a first-line manager, and wants to move up into middle management. What job title should she look for when looking at her company's internal job postings? plant manager coordinator office manager supervisor

plant manager

Corey is an operations manager for a privately owned Midwestern trucking company. During his recent annual performance review, Corey is credited for his strong ability to prioritize work, to work efficiently, and to delegate work appropriately. He is being praised for his _____ skills. technical diagnostic time management conceptual

time management