MANA 5F50 CH 1-3

What is the relationship between quality and productivity? Improving quality tends to increase productivity because making higher-quality products generally results in less waste and rework. Improving quality tends to decrease productivity because making higher-quality products generally results in more waste and rework. Improving quality tends to increase productivity because making higher-quality products generally results in more waste and rework. Improving quality tends to decrease productivity because making higher-quality products generally results in less waste and rework.

improving quality tends to increase productivity because making higher quality products generally results in less waste and rework

The purchasing department at a printing business begins buying higher quality and more expensive paper. This leads to higher costs and cash flow problems identified by the finance department. Marketing notes that prices must be increased slightly, but that customer satisfaction improves, leading to more sales. According to the systems perspective, this scenario is an illustration of the _____ of subsystems. synergy interdependence independence entropy

interdependence

Many managers are facing an increased work pace, less time to think through a decision, and more information to process. This can all be tied to what contemporary management challenge? diversity globalization new technology social responsibility

new technology

_____ interact with their environment. Systems Subsystems Closed systems Open systems

open systems

Who created the popular comic strip Dilbert to illustrate some of the absurdities that occur in the contemporary office? Charles Babbage Scott Adams Stephen Covey Frederick Taylor

scott adams

Logan Chemicals has a long history of dumping waste in a local stream. Recently, it has made major efforts to reduce pollution in order to help clean up the environment. Logan Chemicals is responding to what contemporary management challenge? ethics social responsibility globalization quality

social responsibility

Whenever Jena's Juice introduces a new flavor, the company donates five cents for each unit sold to fund breast cancer research. Jena's Juice is responding to what contemporary management challenge? ethics social responsibility globalization quality

social responsibility

According to the systems perspective, the marketing, production, or finance functions of a company would all be considered _____ within the overall organization. closed systems subsystems marginal systems open systems

subsystems

DynaView produced a cartoon program that became extremely popular. DynaView went on to create toys and games based on the characters in the program, launch a breakfast cereal featuring the program's characters, and start a line of children's clothing. All of these separate divisions within DynaView benefit from the success of the others. In this situation, according to the systems perspective, DynaView is benefiting from _____. quantification synergy entropy contingency

synergy

A(n) _____ is an interrelated set of elements functioning as a whole. system management unit corporation organization

system

Elaine got a job teaching an introductory management course at a local college. Elaine assumed that, like her, all of her students would want to earn the highest grades possible and that would motivate them to do their best work. She was surprised to discover that many students were happy to just "get by" with an average grade. However, when Elaine demonstrated how extra effort on certain coursework could translate into experience that could lead to a better job after graduation, a number of "average" students began to work harder. Elaine's experience is consistent with what view of management? The systems perspective The behavioral theory The quantitative theory The contingency perspective

the contingency perspective

Juan used to supervise the drapery design department at a textile company. He recently made a lateral move in the company, and now oversees the bedding department. He was talking about his new position with a friend, and mentioned that the management style he used in his former department is falling flat with his new staff. They do not seem to respond to the same sorts of incentives, and he is looking for new ways to motivate and encourage them. Juan's experience is consistent with what view of management? The systems perspective The behavioral theory The classical theory The contingency perspective

the contingency perspective

In some countries, it is expected that people shake hands when they are introduced. In other cultures, the appropriate action is to bow slightly or to exchange business cards. These are examples of _____ processes that vary in a global economy. systemic universal behavioral analytic

behavioral

FLASH is a large technology company headquartered in the Ohio Valley. In a recent venture to pursue new revenue streams and access new customers, FLASH has acquired VOM, a startup company located in Silicon Valley. VOM has developed a new technology and needs an infusion of cash to scale up production and expand into overseas markets. FLASH has a strong training program that develops young executives and plans to establish a new top management team to staff and lead the acquisition's expansion. The many uncertainties facing the top management team at VOM point toward the need for a(n) _____ management perspective amongst the new managers. contingency behavioral administrative systems

contingency

The _____ perspective suggests that universal theories cannot be applied to organizations because each organization is unique. quantitative contingency classical behavioral

contingency

What is true regarding quality as a contemporary management challenge? Enhancing quality results in more waste. Enhancing quality lowers productivity. Enhancing quality lowers costs. Enhancing quality raises costs.

enhancing quality lowers costs

Many brick-and-mortar stores are facing challenges from online sales companies. According to systems theory, a primary objective of management at these traditional companies would be to keep pace with these changes in the marketplace in order to avoid _____. quantification synergy entropy contingency

entropy

What might occur to an organization when it does not monitor feedback from its environment and make adjustments as needed? quantification synergy entropy contingency

entropy

_____ refers to a normal process leading to system decline. Theory Y Entropy Synergy System

entropy

The availability of natural resources and the variation in government regulation are just two of the challenges posed by _____. entropy globalization synergy systems perspective

globalization

Karen believes that a single set of rules should be applied to all employees in all situations, with no variation. Juan, on the other hand, feels that employees and situations are unique. Rules should either be written with options to apply to different situations or, ideally, they should be flexible. Juan's position is best aligned with what view of management? The systems perspective The behavioral theory The classical theory The contingency perspective

the contingency perspective

Synergy refers to: two or more subsystems working together to be more successful than working alone. the failure of an organization to monitor feedback from its environment. a normal process leading to system decline. systems working independently to increase their degree of efficiency.

two or more subsystems working together to be more successful than working alone

Unlike the theories that came before it, the contingency perspective is not a _____ perspective because it does not try to identify a single best way to manage organizations. universal behavioral classical quantitative

universal