MANA CHAPTER 1

Which of the following is a common management mistake? a. Allowing others to express their viewpoints b. Being overly ambitious c. Sharing financial information with employees d. Practicing selective hiring

Being overly ambitious

Which of the following can increase employee satisfaction and commitment in companies? a. Decentralization of authority b. Use of traditional teams c. Reduced training d. Increased status differences

Decentralization of authority

Which of the following statements is true of efficiency?

Efficiency alone is not enough to ensure an organization's success.

_____ hold positions such as office manager, shift supervisor, or department manager. a. Top managers b. Middle managers c. First-line managers d. Structural managers

First-line managers

_____ refer to the ability to work well with others. a. Leadership skills b. Human skills c. Conceptual skills d. Motivational skills

Human skills

In the context of management functions, identify a true statement about planning. a. It encourages people to think of better ways to do their jobs. b. It involves taking corrective action when progress is not being made. c. It encourages employees to openly express their thoughts and feelings. d. It is the ability to respond to problems that require immediate action.

It encourages people to think of better ways to do their jobs.

Which of the following statements is true of the management function of controlling? a. It involves taking corrective action when progress is not being made. b. It involves creating a positive organizational culture through language. c. It involves inspiring and motivating workers to achieve organizational goals. d. It involves deciding where decisions will be made and who will do what jobs.

It involves taking corrective action when progress is not being made.

_____ hold positions such as plant manager, regional manager, or divisional manager. a. Team leaders b. First-line managers c. Top managers d. Middle managers

Middle managers

_____ monitor and manage the performance of the subunits and individual managers who report to them. a. Middle managers b. Team leaders c. Top managers d. First-line managers

Middle managers

Juan, who manages the marketing unit of a company, is responsible for deciding what roles each of his subordinates will play within the unit. He decides who will take charge of each team and who will be in charge of interacting with customers. In this scenario, which of the following management functions is Juan performing? a. Organizing b. Controlling c. Disseminating d. Leading

Organizing

According to Stanford University business professor Jeffrey Pfeffer, which of the following ideas is used by managers in top-performing companies? a. Increased status distinctions b. Selective hiring c. Reduced training d. Centralization of authority

Selective hiring

Which of the following is one of the responsibilities of first-line managers? a. Strategy implementation b. Subunit performance management c. Change management d. Teaching and training

Teaching and training

_____ are the specialized procedures, techniques, and knowledge required to get a job done. a. Conceptual skills b. Technical skills c. Planning skills d. Human skills

Technical skills

According to Linda Hill's study, which of the following is true of managers' initial expectations about their job? a. They think of themselves as managers and not doers. b. They believe that their job is to exercise formal authority. c. They think that their job is to be a problem solver for subordinates. d. They tend to expect heavy workload.

They believe that their job is to exercise formal authority.

_____ are responsible for the overall direction of an organization. a. Team leaders b. Middle managers c. Top managers d. First-line managers

Top managers

Which of the following positions is held by a top manager? a. Team leader b. Vice president c. Group facilitator d. General manager

Vice president

Human skills include the ability to: a. recognize how a company is affected by its external environment. b. get a job done through abrasive management techniques. c. understand how the different parts of a company affect each other. d. be sensitive to others' needs and viewpoints.

be sensitive to others' needs and viewpoints.

A common management mistake is: a. sharing financial information with employees. b. being unable to delegate. c. allowing others to express their viewpoints. d. practicing selective hiring.

being unable to delegate.

The ability to see an organization as a whole is a component of _____. a. leadership skills b. conceptual skills c. motivational skills d. technical skills

conceptual skills

The basic _____ process involves setting standards to achieve goals, comparing actual performance to those standards, and then making changes to return performance to those standards. a. planning b. control c. organizing d. customization

control

In the context of managerial roles, in the liaison role, managers: a. respond to problems that demand immediate action. b. share information with others in their departments. c. scan their environment for information. d. deal with people outside their units.

deal with people outside their units.

Dean is a manager in the research department of Infinity Inc. One of the chief engineers in the research department delivers a set of key product test results to Dean. Dean passes that information on to the marketing and branding departments so that they can create a marketing campaign. He then writes a summary of the test results for the head of his department. In this scenario, Dean has taken up the _____. a. liaison role b. figurehead role c. disseminator role d. entrepreneur role

disseminator role

In the _____, managers respond to pressures and problems so severe that they demand immediate attention and action. a. figurehead role b. resource allocator role c. disturbance handler role d. spokesperson role

disturbance handler role

Woodwox Inc. is a famous online furniture store known for its high quality furniture. To achieve 100% customer satisfaction, it has recently introduced a scheme wherein customers can custom design their own furniture by choosing from a range of base frames, fabrics, designs, and colors listed on the company's website. Woodwox is trying to achieve _____. a. autonomy b. efficiency c. synergy d. effectiveness

effectiveness

Managers must strive to achieve _____ to ensure organizational success. a. abrasive management principles b. power and control c. efficiency and effectiveness d. absolute control over employees

efficiency and effectiveness

When managers adapt themselves, their subordinates, and their units to change, they are taking up the _____. a. figurehead role b. entrepreneur role c. negotiator role d. spokesperson role

entrepreneur role

Primavia Textiles Inc. is opening a new manufacturing facility. Cathy, a manager, has to deliver a speech at the opening ceremony of the facility about the goals that the company hopes to achieve through this new facility. She also has to greet clients who would be attending the ceremony. In this scenario, Cathy will be performing the _____. a. disseminator role b. figurehead role c. monitor role d. leader role

figurehead role

Jonathan is a shift supervisor at Carlton Inc. He is responsible for managing and monitoring the performance of entry-level employees. He is also responsible for short-term planning. This scenario illustrates that Jonathan is a _____. a. top manager b. team leader c. middle manager d. first-line manager

first-line manager

The management function of _____ involves inspiring and motivating workers to work hard to achieve organizational goals. a. planning b. organizing c. leading d. controlling

leading

Midori became a manager at Gloria Summers Inc. about 14 months ago. Her evolution as a manager was typical. After a year of experience, Midori has now come to believe that her primary job is to: a. tell employees what to do. b. manage her employees. c. exercise formal authority. d. solve problems for her subordinates.

manage her employees.

A leader should: a. ideally employ an autocratic style of management. b. strive for improving only the efficiency in an organization. c. motivate workers to work hard to achieve organizational goals. d. hire employees based on their political connections.

motivate workers to work hard to achieve organizational goals.

The management function of _____ involves deciding who will work for whom in a company. a. controlling b. leading c. planning d. organizing

organizing

The management function of _____ involves determining organizational goals and a means for achieving them. a. planning b. controlling c. motivating d. commanding

planning

Conceptual skills include the ability to: a. be sensitive to others' needs and viewpoints. b. get a job done through specialized procedures and techniques. c. recognize, understand, and reconcile multiple complex problems and perspectives. d. work effectively within groups and encourage others to express their thoughts and feelings.

recognize, understand, and reconcile multiple complex problems and perspectives.

During a press conference, a manager at Ruskin Welt Inc. makes a major announcement about the company's new product line. In this scenario, the manager has taken up the _____. a. monitor role b. spokesperson role c. figurehead role d. entrepreneur role

spokesperson role

When Westborough Software Inc. laid off 300 employees last week, the chief executive officer of the company, Diane Wagner, called a press conference to announce the company's actions to the media. In doing so, Diane took up the _____. a. negotiator role b. monitor role c. spokesperson role d. figurehead role

spokesperson role

Helen was recently named the account manager of a company's computer programming division. She has a PhD in computer science and twelve years of experience in coding. This scenario illustrates that Helen has high _____. a. technical skills b. human skills c. planning skills d. conceptual skills

technical skills