Mana Chapter 13 Conflict

Which of the following is a cause of conflict related to an organization's structure? a. Authority relations b. Skills and abilities c. Values and ethics d. Perceptions

Authority relations

_____ is the ability to see life from another person's perspective. a. Attribution b. Empathy c. Displacement d. Rationalization

Empathy

Which of the following structural conflicts occurs when individuals do not have knowledge of another department's objectives? a. Interdependence b. Goal differences c. Status inconsistency d. Jurisdictional ambiguity

Goal differences

_____ is a compromise mechanism whereby an individual patterns his or her behavior after another's. a. Rationalization b. Fantasy c. Fixation d. Identification

Identification

Which of the following is a structural factor of conflict in an organization? a. Skills and abilities b. Personalities c. Interdependence d. Perception

Interdependence

Which of the following is a negative consequence of conflict in an organization? a. It breaks down group cohesion. b. It translates into increased productivity. c. It is cognitive in origin. d. It motivates change.

It breaks down group cohesion.

Which of the following statements is true of functional conflict? a. It can often lead to aggressive acts specifically directed at peers. b. It is emotional and behavioral in origin. c. It helps individuals develop a better awareness of themselves. d. It takes the focus away from the work to be done.

It helps individuals develop a better awareness of themselves.

Which of the following is a positive consequence of conflict in an organization? a. It provides a healthy distraction from work. b. It is emotional or behavioral in origin. c. It breaks down group cohesion. d. It leads to the generation of new ideas.

It leads to the generation of new ideas.

_____ is a conflict evident for middle managers in which conflicting expectations are placed on the manager from bosses and employees. a. Negativism b. Functional conflict c. Role conflict d. Displacement

Role conflict

One of the causes of conflict related to an organization's structure is _____. a. personalities b. perceptions c. cultural differences d. common resources

common resources

In the context of conflict management strategies, the _____ is founded on different assumptions: the potential for win-win outcomes, honest communication, trust, openness to risk and vulnerability, and the notion that the whole may be greater than the sum of the parts. a. competitive strategy b. cooperative strategy c. compensating strategy d. complaisant strategy

cooperative strategy

When intrapersonal conflicts challenge individuals to choose between right and right, the decision presents _____. a. bending moments b. defining moments c. functional conflicts d. dysfunctional conflicts

defining moments

Personal factors of conflict in an organization arise from: a. the nature of organizations. b. differences among individuals. c. dependence on other people to get work done. d. a traditional boss-employee relationship.

differences among individuals.

Aaron is studying in elementary school. He falls sick, and Martin, Aaron's father is immediately called to take Aaron home. Martin has an important meeting to attend at work and there is no one else available to take Aaron home. This is an example of _____. a. interrole conflict b. intrarole conflict c. person-role conflict d. interpersonal conflict

interrole conflict

Uma's department head asks her to socialize less with nonmanagement employees. Uma is also told by her project manager that she can be a better team member by socializing more with other nonmanagement team members. This is an example of _____. a. interrole conflict b. intrarole conflict c. person-role conflict d. interpersonal conflict

intrarole conflict

Managers should stimulate functional conflict when their group: a. is acting aggressively with peers. b. exceeds any potential gain from the conflict. c. relies on threats and verbal abuse to communicate. d. is suspected to be suffering from groupthink.

is suspected to be suffering from groupthink.

A key to recognizing a dysfunctional conflict is that: a. it arises from thinking of new ways to approach problems. b. it arises from someone challenging old policies. c. it is often cognitive in origin. d. it is often emotional or behavioral in origin.

it is often emotional or behavioral in origin.

A defense mechanism in which a person responds with pessimism to any attempt at solving a problem is known as _____. a. negativism b. rationalization c. displacement d. withdrawal

negativism

Actions that are effective in managing intrapersonal conflict include: a. role analysis and identifying values of an organization. b. identification of the power networks in an organization. c. field analysis and personality inventory analysis. d. identification of functional and dysfunctional conflict.

role analysis and identifying values of an organization.

In the context of intrapersonal conflicts, the individuals who place expectations on a person are _____. a. role producers b. role delegators c. role incumbents d. role senders

role senders

To diagnose a conflict as functional or dysfunctional, a manager must look at: a. the employees' ability to adapt to change and manage adversity. b. the issue, the context of the conflict, and the parties involved. c. the expenses that will be borne by the company to solve the conflict. d. the views of the top-level decision takers.

the issue, the context of the conflict, and the parties involved.

Emotional intelligence is: a. an aggressive mechanism in which an individual directs his or her anger toward someone who is not the source of the conflict. b. a compromise mechanism whereby an individual patterns her behavior after another's. c. the emotion of love, cooperation and the common good. d. the power to control one's emotions and perceive emotions in others.

the power to control one's emotions and perceive emotions in others.

The key to conflict management is: a. to prevent or resolve dysfunctional conflict. b. to discourage functional conflict. c. to enhance creativity in an organization. d. to improve work relationship between two parties.

to prevent or resolve dysfunctional conflict.

In the context of intergroup conflict, managers should encourage social interactions across groups so that: a. trust can be developed. b. resources can be shared. c. employees can perform better. d. human resource activities can be held.

trust can be developed.