Management 301 Exam 3

Which of the following is true about the multinational model of global strategy?

Each local subsidiary is a self-contained unit with all the functions required for operating in the host market.

________ enhance(s) team performance, even among virtual teams.

Empowerment

________ is integrating economically to form the biggest market in the world.

Europe

________ is(are) the biggest cause of failure of overseas managers.

Family issues

________ combined the economies of the United States, Canada, and Mexico into one of the world's largest trading blocs.

NAFTA

________ goals are higher-level goals taking priority over specific individual or group goals that can be used to encourage collaboration.

Superordinate

Which of the following is true of inpatriates?

They may be even more neglected, because American company managers see American customs as normal.

Reflection is a process

by which a person restates what the first person said to ensure they understand.

"Miguel, as you progress in your career, always anticipate and prepare for an uncertain future. Create and manage the future you want," said Jolene, Miguel's manager. "Don't let the future manage you. Don't engage in ________ by responding to pressure after a problem has already arisen. That's what followers do."

reactive change

Bureaucratic control includes such items as

rules and regulations.

Which of the following best exemplifies the work of a task specialist?

they have particular job-related skills and abilities

________ is the fee charged by one unit for a good or service provided to another unit within the organization.

A transfer price

TekQuest, a multinational computer company based in the United States, opens a location in Anderea. Samira, a native of the country, gets an entry-level job there as a receptionist, even though she has five years of frontline management experience at an Anderean company and speaks fluent English. TekQuest's presence greatly boosts employment in Anderea, but Samira observes that the company exhibits ethnocentricity in some of its practices. Which of the following best exemplifies this?

All the executives at TekQuest are Americans, while only lower-skilled jobs are offered to Andereans.

________ activities are those that entail dealing with other people outside the group.

Boundary-spanning

________ control systems are designed to measure progress toward set performance goals, and if necessary, to apply corrective measures to ensure that performance achieves managers' objectives.

Bureaucratic

The United States' largest importer is

China

________ generally results in satisficing but rarely comes up with the optimal solution.

Compromising

________ ratio is a leverage ratio that indicates a company's ability to meet its long-term financial obligations.

Debt-equity

Bill Johnson, a recent graduate from a Midwestern university, told his mentor, "In the first 20 years of my career, I intend to relocate to and work in the three regions that dominate the global economy, ________, ________, and ________. In the final 20 years of my career, I intend to leverage my global business experience into an executive position with a transnational or multinational firm."

North America; western Europe; Asia

________ develop and maintain harmony within the team; they boost morale, give support, provide humor, soothe hurt feelings, and exhibit concern for members' well-being.

Team maintenance roles

Which of the following is NOT true about teams?

Teams can be powerful tools for decreasing speed.

________ , the most costly entry mode for global expansion, allow(s) a company to have tight control over its operations overseas.

Wholly owned subsidiaries

Zev, an assistant in the marketing department at Huntington's, is assigned to a team with Ajoy, Tiffany, and DeAnne. DeAnne and Ajoy are consistently among the top salespeople at the company and are outgoing and well-liked. Farhad, Zev's boss, has observed that, while Zev is a good employee, he is generally introverted and quiet and is disinclined toward making more effort than he has to. However, when Zev begins working with his team, he becomes more engaged, inclined to speak up, and invested in the team's goals. What is most likely the cause of this social facilitation effect?

Zev is more motivated when other people are present.

Adam can't help but wonder what the organization could be like if they implemented block-chain technology. They could potentially gain over ten percent of market share. This is an example of

a performance gap.

Too much happy talk from senior management, an absence of a major crisis, too many visible resources, and low overall performance standards often lead to

a sense of complacency.

Which of the following lateral role relationships exists when top management centralizes an activity to which a large number of other units must gain access?

a service relationship

Allison has just launched a new product and wants to conduct a frank and open-minded discussion about what went right and what went wrong. Allison wants to conduct a(n)

after-action review.

Which of the following is a characteristic of the norming stage of group development?

agreeing on shared goals

The activity-based costing approach results in

assigning expenses over activities, such as by the time spent on each.

A team that controls decisions about and execution of a complete range of tasks, including acquisitions, operations, quality control, maintenance, and shipping, is known as a(n)

autonomous work group.

Giancarlo was just hired to revive an ailing publishing company. He would like to see a financial picture of the company at this time, including an itemized listing of assets, liabilities, and stockholders' equity. Giancarlo needs to look at a(n)

balance sheet.

A control system that combines four sets of performance measures—financial, customer, business process, and learning and growth—is referred to as a(n)

balanced scorecard.

While overseeing a construction project in a foreign country, Tom offers a bribe to a local official in order to compel the official to overlook some local regulations that are slowing the project down. Tom's associate, Shiraz, finds out and confronts him about it. Even though Tom acknowledges that it is unethical, he says his actions are justified in this particular case because

bribery is an accepted and even expected practice in the country.

Julian is the founder and CEO of Backyard Paradise, a company that designs and markets home and garden furniture made from reclaimed and recycled materials. He is putting together a team to revamp the company's social media presence. How can he ensure that the team is cohesive and has high-performance norms?

by selecting people who have similar backgrounds and attitudes, but are not too homogeneous

Jerrod is working on the new budget and has been tasked with addressing the cost to construct a new building in the upcoming year. The construction of the building will be considered part of next year's ________ budget.

capital

Media richness is described as the degree to which a(n)

communication channel conveys information.

An advantage of one-way communication over two-way is the fact that

communication is faster and easier.

The transmission of information and meaning from one party to another through the use of shared symbols is known as

communication.

Companies are increasingly using teams to achieve

competitive advantage.

The primary role of a management team is to

coordinate and provide direction to subunits.

Janet, president of Glasgow Textiles, just gave the workers in her factory a pep talk. This is an example of ________ communication.

downward

A method of managing resistance to change that is best applied before changes occur, and which can involve one-on-one discussions, presentations to groups, and reports is the ________ approach.

education and communication

As operations manager for Greenway's, a nationwide drug-store chain, Tyrone instituted a number of changes. These included removing procedures that were slowing down checkout lines, providing employees with the information and authority they needed to do their jobs better, and stepping up the rewards program for high achievers. Tyrone was thus leading change by

empowering broad-based action.

Ricardo, the director of a growing construction company, realizes that ________ has become an essential part of clan control because employees' jobs, the nature of management, and the employment relationship have all changed. In response, Ricardo feels he will be a better manager if he begins to utilize

empowerment.

Which of the following should management do to properly empower a team?

entrust the team with responsibility, allowing them to make decisions on their own

The principle of ________ states that only cases with significant deviation from the standard require corrective action, and managers need not be concerned with performance that equals or closely approximates the expected results.

exception

Sherri's team has been assigned the task of investigating PD Drainage, a construction firm that her company, High-Time Properties, Incorporated, is planning to acquire. Sherri is leading a(n)

external audit.

A common disadvantage of ________ control is the long time lags that often occur between performance and review, slowing down managerial response.

feedback

When legal experts advise companies to establish policies forbidding disclosure of proprietary information, they are exercising ________ control.

feedforward

"Yikes! In my meeting with my boss, I can't tell her exactly what just happened! I will have to withhold some of the facts and skew the results a bit," thought Penny. Penny is planning to use ________ when meeting with her manager.

filtering

A technique for managing the change process by identifying the specific factors that prevent people from changing, as well as those that will drive them toward change, is known as ________ analysis.

force-field

When rumors proliferate, the ________ can become destructive.

grapevine

One disadvantage of oral communications is that they generally

have no permanent record.

Which of the following can help leaders build teams that are cohesive and have high-performance norms?

helping the team succeed and publicizing its successes

A disadvantage of electronic communication is the

inability to determine what the communicator is thinking or conveying based on nonverbal or inflectional clues.

"Raymond, why aren't the chemists using the new mass spectrometer that we bought for them? It's actually easier for them to use," said the division manager. Raymond replied, "It's simply ________. The old ways of doing work are comfortable, so people don't want to try something new."

inertia

The members of Worldwide Imports have listened to the pleas from the CEO to institute a change in work hours. However, many believe there is no need to alter the status quo. This is an example of

inertia.

"I am implementing a boundaryless organization—an organization without significant barriers to information flow," said Jeannine Smythe, Chief Information Officer. "This free flow does not imply a random free-for-all of unlimited communication and information overload. Rather, it means

information will be available as needed."

Other than offshoring, what is an alternative explanation for the decline in manufacturing and administrative support jobs in the United States?

innovation

When one of his subordinates sat down in his office and began by saying "There's something you do as a boss that I really don't like," Chan could have gotten defensive. Instead, he did his best not to get emotional and tried to hear what the employee was really saying. In the end, the meeting proved successful, in part because Chan applied the listening skill of

keeping an open mind.

A disadvantage of oral communication is that the

likelihood of spontaneous, ill-considered statements is relatively high.

Robert has been studying the upcoming sales reports and is more concerned with the quarterly report than he is about the long-term growth of the organization. Robert is exhibiting

management myopia.

"Kellen, always strive to have a high-performing ________ reporting to you. These individuals will coordinate and give direction to the subunits under their jurisdiction and integrate work among the subunits. This will be key to your success," said Vaughn, Kellen's mentor.

management team

An example of filtering would be when

managers tell their direct reports only part of the truth.

Melanie and Hiroka are on a team that is in the storming stage of group development. What is likely to happen in this stage?

maneuvering for power and status

When other tactics for managing resistance to change will not work or are too expensive, the ________ approach offers a relatively quick and inexpensive solution to resistance problems.

manipulation and cooptation

In which of the following types of control systems would business units be treated as profit centers that must trade resources via economic transactions?

market control

When an organization attempts to introduce a change, but its employees fail to see how the proposed action represents an improvement or even fits in with company strategy, the result is likely resistance to change motivated by

misunderstanding.

Martha was having trouble telling her team about the company's new policy for remote work. It seemed like every time she started, someone's phone would beep or ring. This is an example of how ________ can interfere with communication.

noise

A systemwide application of behavioral science knowledge to improve and reinforce the strategies, structures, and processes that lead to organization effectiveness is known as

organization development.

Another term for the genius of the and is

organizational ambidexterity.

Expatriates are

parent-company nationals who are sent to work at a foreign subsidiary.

In managing resistance to organizational changes, the facilitation and support method is most likely to be used when

people are resisting because of adjustment problems.

When Donald tells Carla, "I need you to get this done right away," what she hears is different from what he says. The reason is most likely a difference in ________ between the two of them.

perception

In Hofstede's chart, the extent to which a society accepts the fact that power in organizations is distributed unequally is known as

power distance.

Pressures for a global integration strategy for all markets are increased by the presence of

pressure to reduce costs.

The long-term strategy for Bristol Bakeries was to switch out ovens in two years; however, the new operations officer believed it was time to switch the ovens before they started failing. This is an example of

proactive change.

Return on investment and rate of return from capital are ________ ratios.

profitability

When internal audits revealed significant quarterly shortfalls due to employee theft, Dream Home Building Supply made a number of changes and instituted a number of controls and safeguards to prevent future theft. This last step is an example of

refreezing

A benefit that teams provide to their members is

satisfaction of important personal needs, such as affiliation.

Ravina Smithson, CEO of Consumer Products, Incorporated, told her board, "I propose that we expand globally, and that we enter the overseas market as an exporter and then later consider another market entry mode. By manufacturing the product in a centralized location and then exporting it to other national markets, the company can realize substantial

scale economies.

Trident Technologies believes they can change the structure of their industry and possibly create a future competitive landscape if they move forward with their project. Trident Technologies is considered to be a(n)

shaper

The quality control tool that is designed to reduce defects is referred to as

six sigma.

The most powerful and persuasive messages are told as

stories.

An organization development intervention that relates to organization structure and design, employee involvement, and work design is known as a(n) ________ intervention.

techno-structural

Darren is preparing to give a major presentation. One of the things he needs to remember is to

tell the audience the purpose of the presentation.

In recent years, ________ has received more foreign direct investment than any other country.

the United States

"Unlike last year's unrealistic budget, this year's budget will maximize potential benefits and minimize dysfunctional behaviors," thought Melinda Soloski, division manager. "One of the reasons for this is that

the budget is based on valid performance standards."

For today's managers, opportunities are greater because

the potential for export and for making direct investments overseas is greater today than ever before.

What is ethnocentrism?

the practice of judging others by the standards of one's own culture, which are seen as superior

"Bad news," thought Sam Spellman. "At our mid-year financial review meeting, I will be the only division president with year-to-date results that are disappointing. That means that the CEO and CFO will be concentrating their attention on me." If Sam is correct in his thinking, the CEO and CFO will use ________ to enhance control by concentrating on significant deviations from the expected results.

the principle of exception

Offshoring is appropriate for a business when

the product is standardized.

Jeremy is concerned with what others think of him and is generally more motivated to work harder when he is on a team. This is called

the social facilitation effect.

An advantage of electronic communication is that

there is increased speed and efficiency for routine messages.

The board of directors unanimously voted to tell the CEO that they strongly recommended introducing and sustaining multiple policies, practices, and procedures across multiple units and levels of the organization. The board was advocating for

total organization change.

The ________ model allows managers to "think globally but act locally," pursuing local responsiveness, transfer of know-how, and cost economies simultaneously.

transnational

Collins and Porras believe many individuals and companies are plagued by the ________, which is an unnecessarily constraining belief that only one goal but not another can be attained.

tyranny of the or

The three basic stages of managing resistance and motivating change within an organization are

unfreezing, moving to institute the change, and refreezing.

Thanks to a brainstorm on the part of Yolanda, chief operations officer for Top Mart Building Supply, the company just had a very productive afternoon. Top management, along with sales personnel and front-line workers, sat down together in a number of break-out sessions that gave employees an opportunity to discuss their ideas, wish lists, complaints, and so forth. This is an example of

upward communication.

Loss of human interaction, burnout caused by long hours with technical tools, and lack of guidance for inexperienced employees are among the disadvantages of

virtual offices.