Management 3310- Chapter 1

Common characteristics of organizations

1. An organization has a distinct purpose, is typically expressed through goals that the organization hopes to accomplish. 2. Each organization is composed of people that are required to achieve the organization's goals. 3. All organizations develop some deliberate structure within its members to do their work.

Sustainability

A company's ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into its business strategies.

First-line Managers

Are at the lowest level of management. They manage the work of non-managerial employees who are typically involved with producing the organization's products or servicing the customers. May be called supervisors or shift managers, district managers, department managers, or office managers.

What are some of the duties of Managers?

Coordinating the work of a departmental group or supervising a single person.

What are decisional roles?

Entail making decisions or choices.

What are the four decisional roles?

Entrepreneur, distrubance handler, resource allocator, and negotiator.

What are the three interpersonal roles?

Figurehead, leader and liaison.

Controlling

Final management function is to ensure that goals are being met and that work is being done as it should be, managers must monitor and evaluate performance.

What are informational roles?

Involve collecting, receiving, and disseminating information.

What are human skills?

Involve the ability to work well with other people both individually and in a group. This skill is important to all levels of management.

What is management?

It involves coordinating and overseeing the work activities of others so that their activities are completed efficiently and effectively.

Organization

It is a deliberate arrangement of people to accomplish some specific purpose.

What is effectiveness?

It is often described as "doing the right things" or doing activities that will help the organization reach its goals.

What is efficiency?

It refers to getting the most output from the least amount of inputs.

Middle Managers

Manage the work of first-line managers and can be found between the lowest and the top levels of the organization. Titles include regional manager, project leader, store manager, or division manager.

Organizing

Managers are also responsible for arranging and structuring work to accomplish the organization's goals.

Innovation

Means doing things differently exploring new territory and taking risks, it can be found in all types of organizations.

What are the three informational roles?

Monitor, disseminator, and spokesperson.

What are interpersonal roles?

Ones that involve people (subordinates and persons outside the organization) and other duties that are ceremonial and symbolic in nature.

Why are managers important?

Organizations need their managerial skills and abilities in uncertain, complex, and chaotic times. Managers play an important role in identifying critical issues and crafting responses and in getting things done.

Why do managers matter?

Polls have found that the most important variable in an employees productivity and loyalty to the company is the quality of the relationship between employees and their direct supervisors.

Top Managers

Responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization. Typically have titles such as executive vice president, president, managing director, chief operating officer or chief executive officer.

Planning

Setting goals, establish strategies for achieving goals and develop plans to integrate and coordinate activities.

Who is a Manager?

Someone who coordinates and oversees the work of other people so that organizational goals can be accomplished. Their jobs is not about personal achievement but rather helping others do their work

What are managerial roles?

Specific actions or behaviors expected of and exhibited by a manager.

Leading

The manager's job is to work with and through people to accomplish goals. Motivate subordinates , help resolve work group conflicts, and influence individuals.

Universality of management

The reality that management is needed in all types and sizes of organizations at all organizational levels, in all organizational areas, and in organizations no matter where located.

What are conceptual skills?

The skills used to think and to conceptualize about abstract and complex situations. The help managers see the organization as a whole and understand the relationships among various sub-units and visualize how the organizations fits into its broader environment. Skill is most important to top managers.

What are technical skills?

They are job specific knowledge and techniques needed to proficiently perform work tasks. Skills tend to be more important for first-line managers.