management 3370 chapter 1

Middle managers are said to have "high-touch" jobs because they _____.

Deal directly with people

According to Mintzberg, what are two of the decision-making roles of a manager?

Entrepreneur Negotiator

Which of the following are management activities?

Integrating the work of people pursing organizational goals controlling the organization's resources

According to Mintzberg's findings, it was typical for managers to work ____ hours per week at a minimum.

50

What are primary skills that companies seek in top managers? (Select all that apply.) A high level of energy

A high level of energy The ability to motivate and engage others The ability to communicate

Which of these individuals is an example of a top manager?

Aisha is the CEO of a furniture manufacturing facility

Which employee is the best example of a functional manager?

Brett, who is the manager of the company's accounting department.

Sun-Jun and his sales team brought in 15 new clients in just one month. As the manager, Sun-Jun wants to share his personal satisfaction with the team and decides to take everyone out for lunch to celebrate their success. Which personal reward of practicing management does this demonstrate?

Experiencing a sense of accomplishment

True or false: Having experience in a specific industry is the only characteristic people must possess to succeed professionally.

False

Which managerial roles were identified by Mintzberg as interpersonal roles? (Check all that apply.)

Leader Figurehead Liaison

In his annual convention speech, the founder of a medical research organization reminded all the employees of the importance of their work in finding a cure for pediatric diabetes. He praised them for their dedication and urged them to continue their work. Which management function did the founder perform in his speech?"

Leading

According to Mintzberg's findings, which statement regarding a manager's communication is TRUE?

Managers rely more on spoken communication, such as telephone calls and meetings, than on written communication.

Which of the following managers demonstrates the management function of planning (in contrast to organizing, controlling, or leading)?

Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals

According to Mintzberg, what are the informational roles of a manager?

Monitor Disseminator Spokesperson

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect.

Multiplier

Caliana manages the warehouse for United Processors Inc. At the beginning of each year, she determines the department goals for the next 12 months. Which of the four management functions is she performing when she sets these goals?

Planning

Match each principal function of management with its definition. Planning Organizing Controlling Leading

Planning- Establishing goals and determining how to achieve them Organizing- Arranging tasks, human resources, and other resources to accomplish the necessary work Controlling- Monitoring performance against goals and taking corrective action as needed Leading- Motivating, directing, and influencing others to achieve organizational goals

Which of the following statements is true about the financial rewards of being a manager?

Some middle-level managers make more than $100,000 a year.

ndividuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers. first-line

TOP

What are two potential rewards of being an exceptional manager? (Choose all that apply.)

The ability to earn more than most workers Fringe benefits, such as a large office or stock options

What are two potential rewards of being an exceptional manager? (Choose all that apply.)

The ability to earn more than most workers Fringe benefits, such as a large office or stock options

What did Mintzberg observe about work behavior in the managers he studied?

They almost always devoted lunchtime to meetings. Some worked up to 90 hours a week.

Mintzberg determined that managers tend to rely more heavily on ______ communication than ______ communication when conducting business.

Verbal, written

Alisha is a senior partner in a law firm. She has given Victoria, a new associate fresh out of law school, guidance and advice to help her grow in her career. Alisha would be described as

a mentor

Which of these organizations is considered for-profit?

a retail clothing store

What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon?

ability to take risks

According to Mintzberg, ______ of the tasks completed by managers take less than 9 minutes.

about half

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _______ skills.

conceptual

The company president meets with senior managers to determine what is causing a problem with the company's best-selling computer microchip. They discuss whether the cause might be a modification that was made in the manufacturing process. Which management function is the group performing?

controlling

The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed.

controlling

Which of the following are management activities?

controlling the organization's resources integrating the work of people pursing organizational goals

In a manager's _______ role, he or she is expected to evaluate alternatives and make choices to solve problems or take advantage of opportunities.

decisional

A ______ organization's purpose is to make money by offering products or services

for profit

Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a

functional manager

Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?

human

Cassie, her company's public relations spokesperson, schedules a meeting with company stockholders to inform them of an upcoming dividend release. What type of managerial role is Cassie demonstrating?

informational

Mintzberg characterized managers' interaction with people both inside and outside of their work units as their _______ roles.

interpersonal

Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to?

job-specific knowlege for the position in retailing

In his annual convention speech, the founder of a medical research organization reminded all the employees of the importance of their work in finding a cure for pediatric diabetes. He praised them for their dedication and urged them to continue their work. Which management function did the founder perform in his speech?"

leading

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function?

leading

It is Micah's role at the company to plan, organize, and control the functions within the human resource department. Based on this, you can tell that Micah is in a _____ role at this company.

management

Those who implement the policies and plans of top management above them and supervise and coordinate the activities of the first-line managers below them are called _______.

middle managers

In her role as a grocery store general manager, Shara is able to make changes that affect customers, store employees, and individual department managers.This is an example of the _____ effect.

multiplier

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect.

multiplier

In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision?

organizing

Refer to Figure 1.1. Which of the four functions in the management process is dedicated to arranging tasks, people, and other resources to accomplish the work?

organizing

The organizing function of management consists of arranging tasks, ______, and other resources needed to accomplish work.

people

Setting goals and figuring out how to achieve them describes the _____ function of the management process.

planning

Which of the following are management activities?

pursing organizational goals integrating the work of people controlling the organization's resources

The job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers.

technical

As a result of the "interrupt-driven day," a major challenge managers face is ______.

time and task management

For which level of management are conceptual skills particularly important?

top

Kurt is responsible for establishing organization-wide policies and strategies, and making long-term decisions that affect the organization as a whole. Kurt would be characterized as a _______ manager.

top