MANAGEMENT and ORGANIZATIONAL BEHAVIOR

Historically, which of the following types of employment did most workers have?

Full-time, permanent jobs

Which of the following is directly affected by individual and team/interpersonal outcomes?

Organizational effectiveness

______ research typically involves forming research questions, collecting data, and testing hypotheses against those data.

Systematic

The objective or outcome that most theories of organizational behavior have is organizational _______.

effectiveness

Which of the following statements is consistent with the concept of the contingency anchor of OB?

Actions may have different consequences in different situations.

In terms of individual employee behavior and performance, which of the following best describes "situation"?

Any context beyond the employee's immediate control

Which of the following are ways to practice work-life integration?

Bringing your dog to work Conducting a meeting while also going on a walk Attending virtual meetings from home

Which of the following statements regarding contemporary challenges for organizations is true?

Changes in the external environment require organizations and employees to alter business strategy and everyday workplace activities.

Which types of employment have had the greatest labor market growth over the past two decades?

Contract Indirect

Which type of diversity encompasses differences in the psychological characteristics of people, such as their personalities and values?

Deep-level diversity

The study of organizational behavior looks at which of the following?

Employee behavior Employee decisions Employee perceptions

The study of organizational behavior looks at which of the following?

Employee decisions Employee behavior Employee perceptions

______ involves making decisions and taking actions based on systematic research investigation.

Evidence-based management

True or false: Although technical skills are important, skills such as problem solving and effective communication are often considered to be even more important by employers.

TRUE

The open systems perspective of organizational effectiveness asserts that organizations:

affect and are affected by their external environments

An individual, organization or other entity that affects or is affected by the actions of an organization are its ______.

stakeholders

The approach that an organization is more effective when it considers the needs and expectations of those who affect or are affected by its actions is known as the ___ perspective.

stakeholder

One of the major benefits of workforce diversity is the broader spectrum of knowledge that it brings to an organization.

TRUE

One key feature of organizations is that they are ______ entities.

collective

The field of organizational behavior relies on a set of basic beliefs or knowledge structures known as _____.

conceptual anchors

The anchor of multiple levels of analysis suggests that OB should be examined from the perspectives of individuals, organizations, and larger ______.

teams

The relatively stable, evaluative beliefs that guide an individual's preferences for certain courses of action in different situations are known as ______.

values

Which term refers to beliefs that help us know what is right or wrong, or good or bad, in a particular situation?

values

The four major challenges facing organizations are increasing workforce diversity, emerging employment relationships, remote work, and ______.

work-life integration

Evidence-based management is most closely associated with which conceptual anchor of OB?

Systematic research

The anchors of organizational behavior knowledge include the systematic research anchor, the multiple levels of analysis anchor, the multidisciplinary anchor, and the ______ anchor.

contingency

The ______ anchor suggests that OB should benefit from knowledge, research, and theories from other fields, rather than relying solely on its own research base.

multidisciplinary

The conceptual anchor of OB that suggests that OB should be understood from the perspectives of the individual, the team, and the organization is the _____ anchor.

multiple levels of analysis

The study of organizational behavior is important because it ______.

provides us with the knowledge and tools to interact with others more effectively

Using information technology, Alyssa works from home as a medical billing specialist for a large corporation. This arrangement is known as _____.

remote work

Organizational behavior was not organized into a unified discipline until ______.

the 1940s

Which of the following are directly influenced by organizational inputs and processes?

Individual inputs and processes Team inputs and processes

Which statement about work-life integration is true?

Maximizing work-life integration includes engaging in "boundary management" so that there are specific work-free times.

Which of the following are strategies for maintaining a good organizational fit?

Moving into a different, more favorable environment Anticipating changes in the environment and adapting to those changes Actively managing the external environment

Which of the following statements about organizational behavior knowledge is TRUE?

OB is relevant to everyone who works in organizations.

Which of the following are common indicators of effective transformation processes in the operation of an organization?

A good fit with the external environment Ability to satisfy the needs of stakeholders Effectiveness in transforming inputs into outputs

Which of the following is defined as the natural aptitudes and learned capabilities needed to successfully complete a task?

Ability

How can companies improve the success of a remote-working arrangement?

By rewarding remote employees based on performance rather than face time By helping remote employees maintain cohesion and connectedness with their team and the organization

Elton Mayo introduced which of the following, which emphasized the study of employee attitudes and informal groups in the workplace?

Human relations school of management

Which statements about organizational behavior theories are true?

Organizational behavior theories can help you refine your personal theories. Organizational behavior theories have been developed through systematic research. Organizational behavior theories can help you better predict organizational events.

Which of the following skills do employers rank as being the most important for new hires to possess?

Problem solving Working effectively in teams Communicating effectively

Organizational behavior (OB) knowledge has benefited from theories and knowledge of other disciplines. Which of the following disciplines have contributed to OB knowledge?

Psychology Communications

According to the open systems perspective, which of the following would be considered an INPUT?

Raw materials

Rank the following generational cohorts from the oldest to the youngest, with the oldest group listed at the top.

Silents, Baby Boomers, Generation Xers, Millennials, Generation Z's

Which perspective of organizational effectiveness requires organizations to understand, manage and satisfy the interests of those who affect and/or are affected by the organization's objectives and actions?

Stakeholder perspective

True or false: Organizational behavior studies how organizations interact with their external environments.

TRUE

What are positive outcomes that result from improving human capital?

The behavior and performance of individuals improves. Companies are better able to adapt to changing environments. Employees are motivated to increase their efforts and provide assistance to coworkers.

Which of the following best defines work-life integration?

The degree to which people are engaged in their work and nonwork roles and their ability to minimize conflict between the two domains

According to the open systems perspective, which of the following would be considered outputs?

Waste or pollution Shareholder dividends

Which statements about personal theories are true?

We develop personal theories to make sense of our surroundings. Personal theories may be too simplified to fit specific situations.

Identify correct statements about employee turnover.

When quality employees quit, the company loses knowledge that take time for new staff to acquire. It has an overall negative effect on organizational effectiveness. It has some benefits, including opening up positions for new hires with fresh ideas.

The conceptual anchor of OB that suggests that an action may have different consequences in different situations is the _____ anchor.

contingency

Organizational activities intended to benefit society and the environment beyond the firm's immediate or legal obligations are known as ______.

corporate social responsibility

With every purchase of Pedigree dog food, the company makes a donation to its Pedigree Foundation to help shelter dogs around the country. This is an example of ______.

corporate social responsibility

From an organizational behavior perspective, organizations are:

groups of people who work interdependently toward some purpose.

The knowledge, skills, and abilities of employees that provide economic value to the organization are known as _______ capital.

human

Organizational efficiency depends on the ability to convert ______ in the organization's transformation process.

inputs to outputs

The concept that includes the organization's fit with its external environment, emphasis on organizational learning, and the ability to satisfy the needs of key stakeholders is known as:

organizational effectiveness.

The conceptual anchor that suggests that OB should be studied using evidence-based management and methodical research techniques is the _____ anchor.

systematic research

Teams whose members have diverse backgrounds ______.

tend to be more creative and make better decisions in complex situations than teams with less diversity

A good fit between an organization and its environment exists when:

the organization puts resources where they are most useful, so it can adapt to and align with the needs of the external environment.

According to the triple-bottom-line philosophy, firms seek to earn positive returns in three spheres of sustainability: economic, social, and ______.

environmental

Which of the following statements would BEST describe the contingency anchor of OB?

The same action in a different situation can yield different consequences.

According to the open systems perspective, departments, teams, informal groups, and other elements within an organization are categorized as internal _________(one word)

subsystems, environments, environment, or subsystem

Observable demographic and other overt differences in people, such as gender, age and race are known as _______ diversity.

surface-level