Management application questions
task environment dimension: Providing conveniences at service stations (such as banking machines and fresh coffee) to encourage motorists to patronize BP stations, even after the oil spill
customers
general environment dimension: Impairing industries in the Gulf of Mexico region, including commercial fishing, seafood processing, and tourism
economic
The emphasis in recent years on internships is in part due to the value attributed to _______________ as a method of acquiring management skills
experience
repeat customers is considered
feedback
lettuce and bread are considered
inputs
A company adopting an open-plan design for the workstations in its new office
internal environment
use influence to motivate employees
leading
general environment dimension: A requirement that 80% of civil penalties paid in connection with the oil spill be used for economic and environmental activities benefiting the Gulf Coast
political/legal
Seek opportunities to contribute to society.
proactive
Yahoo! and AOL will merge.
suppliers
task environment dimension: A BP contractor changing its practices to satisfy the environmental and ethical requirements set by BP
suppliers
Organizational culture is most strongly shaped by:
symbols, stories, heros, and slogans
disney experienced _______with the development of the movie, Frozen, because it was able to also use Frozen as a theme at its theme parks and in product merchandising.
synergy
Edward Johnson III making many of the high-level decisions necessary to address the company's daily operations
executive management
The Hawthorne Studies utilized _______________ to assess the factors that could influence productivity
experiments
If a manager measures which location has the most traffic and includes that information in a model to predict store profits by location, which management perspective is she using?
financial and behavioral
How easy or difficult is it to change organizational culture?
it is difficult but possible to change
What impact does organizational culture have on corporate performance?
major impact
though _______ is less statistically sophisticated than management science, it is still categorized with the quantitative management perspective.
operations management
Supervise employees to make sure they follow the prescribed methods for performing their jobs: what step is this in scientific management
Step 3
A construction project manager uses experts to design plans for a new development. The team includes geotechnical consultants, erosion control specialists, and contractors.
organizing
assign responsibility for task accomplishment
organizing
Renewable energy sources account for 21% of Walmart's electricity worldwide
environment
For Caterpillar, a heavy equipment manufacturer, an unanticipated jump in the price their suppliers charge for steel
task environment
Here, Max is explaining what Rebecca needs to do to drive a bulldozer. Max is relying on his ________________ skills to operate the machinery effectively
technical
general environment dimension: Using oil-absorbing polymers that bond with oil and form a spongelike material that is easily removed from the water
technological
The term used for conceptual frameworks that organize knowledge and provide blueprints for action is
theory
people who have little ambition
theory x
people who will take advantage of management
theory x
work is a natural part of people's lives
theory y
Ethical dilemmas can occur at all levels of a company. With which level does the Sarbanes-Oxley Act deal?
top level individual leadership
George Steinbrenner shared his passion for winning to everyone in the New York Yankees organization. He is famously quoted for saying, "Winning is the most important thing in my life, after breathing. Breathing first, winning next."
leading
All organizations operate within an environmental context. Which dimensions are associated with the general environment? Check all that apply.
technological, regulatory, and economic
giving a speech in a video to announce a new change initiative
top management
Classical management remains relevant to contemporary managers. In which of the following current situations is the relevance of classical management apparent?
Amazon's business model emphasizes efficiency
experience: art or science
Art
Juanna holds the title of being the president, which level of management is this?
Top management
Meet legal and ethical obligations and do more on a case by case basis.
accommodative
Executives from outside of Fidelity providing essential input regarding the firm's corporate governance practices, such as the adoption of new accounting principles
board of directors
Lowe's Home Improvement sells to its customers about 50% of the spray paint Rust-Oleum manufactures.
buyers
A family that wants pizza for dinner can order from a delivery restaurant, make their own pizza from scratch at home, or buy a frozen pizza in the grocery store.
competitors
The resources over which a company and it __________ vie include raw materials, access to capital, or real estate for a store location.
competitors
Verizon claims to have the largest and most reliable mobile network in the country.
competitors
task environment dimension: Negative publicity for all oil companies engaged in deepwater drilling because of the potential harm it causes
competitors
Deshane is reviewing blueprints for his company's latest building as he plans a long-term strategy for where the company should build in the next 10 years. She is using ________ skills he is a _____ manager
conceptual, senior
Do only what is legally required
defensive
What factors have increased the diversity in organizations?
desire to increase workforce quality
Tanya, who specializes in financial planning, working with a client to develop a retirement savings plan
employees
Increased regulation of banks and mortgage lenders regarding the loans they issue
general environment
Shifts in economic and political power between countries
general environment
Mary has been promoted several times but she has struggled to make it into top management. This may be due to a barrier known as the
glass ceiling
A local freight company frequently dispatches trucks that are half full and the crates are often missing their address labels. The company is
neither efficient or effective
The vast size of the population in India and the anticipated increase in smartphone adoption makes it an attractive target for additional smartphone providers.
new entrants
Which approach to social responsibility is best explained by the statement, Do as little as possible to solve social or environmental problems.?
obstructionist
profit is considered
output
rational: art or science
science
`intuitive is either art or science management
art
At a research lab, the manager allows scientists the freedom to explore their research interests, but still checks to make sure that their results add to the company's bottom line.
controlling
monitor activities and make corrections
controlling
Fidelity encouraging participation in School Transformation Days, which includes both major renovation projects and ongoing volunteer activities
culture
As a company expands internationally, addressing the demands of _________becomes more challenging because the company must consider differences in product and attitudes about brand loyalty.
customers
Justin developed a schedule so he can spend the minimum amount of time studying for school and still get good grades. Justin is following the schedule, but is not getting the desired grades. Justin is
efficient but not effective
Eastman Kodak failed to make adequate adjustments when the digital camera and smartphone market developed. The company fell victim to the process of
entrophy
if max is explaining what someone else need to do then he is a _______ manager
first line
Lou is a supervisor at the Dairy Queen, where he focuses on setting employee schedules and training new employees. Lou's management role deals primarily with_______________ resources
human
Target has posted a job description for the following open position: Selecting prospective employees from submitted résumés and job applications; supervising staff; serving as liaison with managerial staff and other colleagues. Which type of organizational resource will this job manage?
human
People who pursue careers in management can expect their jobs to include the planning, controlling, leading, and organizing of organizational resources. By definition, the types of resources managers manage include__________________ resources
human, physical, information, and financial
Which branch of psychology is strongly linked to the behavioral management perspective of management?
industrial psychology
High job-satisfaction ratings from current employees
internal environment
Simon Rich, who once was the youngest writer for Saturday Night Live, spends time reading every day. "I try to read about subjects that I'm interested in, and that usually helps me come up with ideas for stories and characters and jokes."
planning
selecting goals and how to attain them
planning
As scientific management developed, employee performance was primarily measured in terms of
productivity
task environment dimension: The U.S. Occupational Safety and Health Administration (OSHA) ensuring that cleanup workers are protected from heat, fatigue, and other hazards
regulators
Making microloans to support the growth of small businesses
social welfare
Develop a science for each element of the job to replace old rule-of-thumb methods: which step in scientific management
step 1
Scientifically select employees, and then train them to do the job as described: which step in scientific management
step 2
Continue to plan the work, but use workers to get the work done: what steps is this in scientific management
step 4
task environment dimension: The University of Texas at Austin aligning with BP to support leading-edge oil and gas industry research projects
strategic partners
PepsiCo monitors shopper data on sales of non-carbonated beverages.
substitutes
Airlines charge a premium for flights around Thanksgiving, the busiest travel holiday of the year.
suppliers
