Management ch 11

In comparing teams and group members, which statement is most likely true?

Team members can readily identify who is and who is not on the team; identifying members of a group may be more difficult.

A store manager asks his employee to keep the outdated stocks of a product at the front of the shelf so that they can be sold. However, the employee is unwilling to mislead customers as this deception is inconsistent with the employee's values and beliefs. In this scenario, the employee is most likely to experience

a person-role conflict.

In the context of the developmental stages of groups, which of the following is a characteristic of the norming stage?

clear emergence of a leader

In the context of group size, which of the following defines subgroups of individuals who often share the same goals, values, and expectations?

cliques

In the context of group roles, which of the following is an example of a dysfunctional role?

dominating

Which of the following is a possible solution for groupthink?

establishing an independent subgroup to make recommendations

The sum of the forces that attract members to a group, provide resistance to leaving it, and motivate them to be active in it is called

group cohesion.

Which term refers to interactions among team members, such as how they communicate with each other, express feelings toward each other, and deal with conflict with each other?

group dynamics

In the context of group roles, which of the following occurs when someone receives inconsistent signals from several others about expected behavior?

intersender role conflict

A manager makes the following statement to a subordinate: "I need this report back in five minutes, and it better be perfect." Which term best describes this type of role conflict?

intrasender role conflict

In the context of the nature of groups, _____ are the informal rules groups adopt to regulate and regularize group members' behaviors.

norms

In the context of group cohesion, which of the following occurs when illegal actions are taken by overly zealous and loyal subordinates who believe that what they are doing will please their leaders?

ollieism

Functional, interdependent roles that are focused on the performance of group tasks are characteristic of which stage of group development?

performing

The inefficiencies created by more and more people working together are called

process losses.

What is the least likely way that a leader could improve team effectiveness?

putting subtle pressure on dissenting members of the team to ensure concept cohesiveness

At the organizational level, the Team Leadership Model (TLM) suggests that leaders examine the _____ that may be impacting their team.

reward systems

Molly, a member of a product development team, is most likely experiencing _____ if she wonders, "Just what am I supposed to be doing?"

role ambiguity

In the context of group size, which of the following is a phenomenon in which working in the presence of others increases effort or productivity?

social facilitation

Which of the following is a term that refers to the phenomenon of reduced effort by people when they are not individually accountable for their work?

social loafing

In the context of the developmental stages of groups, which of the following stages is characterized by intragroup conflict, heightened emotional levels, and status differentiation?

storming