Management Ch. 7, 9, 3
The types of sources you use for information and data in your communication has the greatest effect on which aspect of effective communication?
credibility
Improving employee's knowledge and skills for jobs they might hold with the organization in the future is known as what?
development
During which stage are we trying to distinguish between job finalists?
discretionary
What are similarities and differences among employees in terms of age, cultural background, physical abilities and disabilities, race, religion, sex, and sexual orientation called?
diversity
Equal employment and affirmative action fall under which of the current organizational strategies for managing diversity?
diversity programs
What is is the ability to identify and manage your own emotions and the emotions of others?
emotional intelligence
According to the communication process, ______________ is the process of assembling the message into an understandable language for the receiver.
encoding
______________ are the explicitly stated values advocated by a company's leadership.
espoused values
When you think of diversity, what immediately comes to mind?
ethnicity
If an employee is separating from the organization, what may they participate in to better understand some of the organization's short-comings and potential areas for improvement?
exit interview
Factors such as income, marital status, appearance and religion are all _______ in Gardenswartz and Rowe's diversity wheel.
external dimensions
Which of the following is the richest medium of communication listed?
face-to-face
What company is given as an example of an adhocracy culture in the competing values framework slideshare?
(T/F) Formal communication must be written.
false
(T/F) IQ is more important than EQ once you begin working.
false
(T/F) Sexual harassment must involve a quid pro quo circumstance.
false
(T/F): Extrinsic rewards have been proven to offer longer-lasting performance increases, even after the reward has been removed.
false
(T/F): Frustration regression relates to the feeling that occurs when someone gets angry at a coworker.
false
(T/F): Hygiene factors refer specifically to the cleanliness of the workplace as a motivating factor.
false
Which barrier to diversity can be intensified if there is thought that a minority received a position due to a diversity program?
fear of discrimination
The goal of a(n) ___________ is to determine whether we expect a labor surplus or shortage.
forecast
Feedback is best provided when?
frequently
What is the informal transmission of information, rumors, and gossip from person to person?
grapevine
According to the competing values framework, which type of culture is focused around control?
hierarchy
______________ communication is the formal requests and discussions that need to be had between different departments or functions that are at the same level.
horizontal
What is frequent or pervasive unwanted sexual comments, advances, requests, or other similar conduct?
hostile work environment
What is the economic value of what our employees can produce or the services that they provide?
human capital
Which of these contributes most to stress at work?
inability to control one's work and performance
What is the level of detail contained in a piece of information?
information richness
The sequential order for the employee selection process is . . .
initial, substantive, discretionary, contingent
Which of the following categories of Gardenswartz & Rowe's diversity wheel do you have the least amount of control over?
internal dimensions
We determine whether or not an applicant meets the minimum requirements for a job using ______________ assessment methods?
intial
What is terminology that is specific to a particular profession or group?
jargon
What is the process of gathering detailed information about the various jobs within the organization?
job analysis
__________ helps us understand the job as it exists, while _____________ allows us to change the job as needed.
job analysis; job design
What is a summary of the tasks, duties, and responsibilities that are associated with a particular job?
job description
Who is ultimately responsible for job design?
management
According to the competing values framework, which type of culture is focused around competition and tend to value profitability and goal achievement?
market
Changes happening slowly and an unhealthy focus on profits may be indicative of company cultures in this Competing Values Framework quadrant.
market
According to the video above, Camping World CEO Marcus Lemonis says, "If the first point of discussion is about ___________, then no matter how talented they are, I'm not hiring them."
money
What are informal guidelines about what is considered normal social behavior in a particular group or social unit?
norms
The formula for calculating monthly (non-annualized) employee turnover is . . .
number of employees separated/average # of employees
Which type of performance appraisals eliminate bias by using tangible measures to determine employee success?
objective
Events such as "casual Fridays" or how an office is setup would fall under which level of culture?
observable artifacts
What is being receptive to new or different ideas called?
open-mindedness
According to the Inc. video, "Cultures tend to develop very ________ as a result of the behaviors of the founders."
organically
What is the values, beliefs, and systems of shared assumptions that influence people and behaviors within an organization?
organizational culture
According to Social Identity Theory, the different mental processes we use to form impressions of other people is known as what?
person perception
Informal communication is typically based on ___________ within the workplace.
personal relationships
Open-door policies and round tables can help an office get past some of the _________ that hinder an organization's communication.
physical barriers
What is the individual barrier that comes into play most often when a message is not understood?
poor listening skills
Which of the following is NOT an individual barrier to communication?
poor writing skills
Of the companies in the graphic, which one states that there is no "they" as the focus of their diversity statement, instead being focused on "one team"?
quicken loans
What is the granting or declining of benefits based on the acceptance of a sexual demand?
quid pro quo
According to the communication process, the ______________ is the individual(s) to whom a message is directed.
receiver
What is the process of finding and attracting new employees?
recruiting
Which of these is not one of the formal aspects of culture?
rituals
What are the connections between individuals and entities that can be economically valuable?
social capital
What is the comparison of the group you identify yourself as belonging to and other groups?
social comparison
What is the adoption of the identity of the group to which we have categorized ourselves as belonging?
social identification
______________ is advocacy through the use of influence or authority to help others advance.
sponsorship
According to the office politics video, observing office relationships is a large part of which key step to understanding office politics?
spotting the influencers
Which organizational barrier includes both actual and perceived differences?
status differences
What is the main difference between mentorship and sponsorship?
the person who is driving the relationship
The example of Amazon purchasing Whole Foods was given to emphasize which element of effective communication?
timeliness
According to the elevator pitch video, what is the purpose of the pitch?
to get someone interested enough to ask the next question
_______ is an organization's efforts to give employees the knowledge or skills to better do their current job.
training
Which of the following is not an individual strategy for managing diversity?
training programs
What is it called when an organization grants access to information, which may reduce corruption and other organizational issues?
transparency
(T/F) External diversity dimensions are controllable characteristics and internal dimensions of diversity are uncontrollable characteristics.
true
Which of the following is the least rich medium of communication listed?
two-way radio
According to the video about Google, our ______________ define the boundaries you are unwilling to expand.
unconscious biases
What is a conversational style of interviewing in which the questions and process are fluid?
unstructured interviews
______________ communication is the information that comes from the subordinate level and is communicated up to the managerial level.
upward
It is ____________ that we have the perfect number of employees to meet our strategies.
very rare
According to the video above, screensavers, cartoons, emails or texts of a sexual nature would fall under which category of sexual harassment?
visual
Which of the following is an example of an organizational dimension on Gardenswartz and Rowe's diversity wheel?
work location
Which of the following IS an organizational barrier to communication?
work overload
According to the video above, what percentage of hiring managers said they had caught an applicant in a lie?
58%
what is a head hunter?
A recruiter who targets specific talent for placement in a new organization
What federal act mandated that organizations with more than 50 employees must provide health insurance?
Affordable Care Act
Based on the YouTube video above, what type of discrimination was occurring in Tonya Battle's situation with the hospital?
Disparate treatment
Which of these options illustrates the proper order of information richness (from least rich to most rich)?
E-mail, telephone, video conferencing
What federal act established a minimum standard of living for American workers, and therefore a federal minimum wage?
Fair Labor Standards Act
MBWA
Management by walking around
[blank] is missing from the responsibilities normally assigned to HRM.
Risk Management, Compliance, or Legal Support
First, and foremost, any communication you are a part of needs to be ________.
accurate
What is disparity in selection for hiring or promotion that disadvantages individuals of a particular race, ethnicity or sex?
adverse impact
According to the video above, how many different distinct dialects of English are spoken in the United States?
at least 10
According to the above video, withholding blame and criticism is a part of which key skill for improving effective listening?
avoid seeming judgmental
Which type of turnover is classified by employees that leave the organization for better opportunities, better pay, better management, or for any other cause over which an organization may have direct control?
avoidable voluntary turnover
What are the different things that get in the way of complete understanding of a message?
barriers
What is the wage or salary that an employee receives for completing the tasks, duties, and responsibilities associated with the job?
base pay
Commitment to the group, teamwork, and advancement of employees within the company are indicative of which Competing Values Framework quadrant?
clan
One of the most important things managers can do to improve communication is ___________.
communicate more
Which individual strategy for managing diversity needs to be seen as a priority for any manager?
communication
What is the total amount of the monetary and non-monetary pay provided to an employee by an employer in return for work performed?
compensation
At which stage of the selection process would a drug test take place?
contingent
