Management Chapter 1

Which primary skills do companies seek in top managers?

The ability to communicate The ability to motivate and engage others A high level of energy

What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon?

ability to take risks

Stores of data so vast that conventional database management systems cannot handle them are known as

big data

The human resource manager felt that Anika was the best candidate for the job because she possessed the knowledge, skills, and attributes the company desired. In other words, Anika displayed _____.

career readiness

Storing software and data on gigantic collections of computers located away from a company's principal site is referred to as _____.

cloud computing

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _______ skills.

conceptual

Alison sells her one-of-a-kind, handmade beaded jewelry online. That means that Alison is involved in _______.

e-commerce

In order for an organization to maintain a competitive advantage, it must stay ahead of its competition in customer responsiveness, innovation, quality, and _______.

efficiency

Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a

functional manager

Meaningfulness is associated with _____ rather than _____.

giving; taking

Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _______.

globalization

A _____ learning orientation is the desire to learn and improve your knowledge, soft skills, and other characteristics in pursuit of personal development.

proactive

Employees who have the ability to work well with others to get things done are said to have _____ skills.

soft

Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of _____.

sustainability

The job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers.

technical

After purchasing a small company in China, Linda's US-based company trained all of its employees on Chinese business customs so they would be able to communicate properly with their new coworkers in China. Linda's company was responding to the results of ______.

globalization

What issue does the advent of Big Data raise for governments and businesses?

the protection of users' privacy

For which level of management are conceptual skills particularly important?

top managers

True or false: Taking ownership of a work project is an example of an attitude.

true

What did Mintzberg observe about work behavior in the managers he studied?

They almost always devoted lunchtime to meetings. Some worked up to 90 hours a week.

When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______.

advantage

A learned predisposition toward a given object is called a(n) _____.

attitude

The assembly line at the ice cream production facility used to have 20 workers. It now has 10 employees and 10 robots to do the job. The robots are an example of ______.

automation

Computerized collections of interrelated files for assembling large quantities of information are called ______.

databases

At the human resource conference, Heidi attended a presentation on how to maximize the contributions of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for _____.

diversity

The buying and selling of goods or services over computer networks is known as _______, whereas _______ involves using the Internet to facilitate every aspect of running a business.

e-commerce, e-business

Which employee is the best example of a functional manager?

Brett, who is the manager of the company's accounting department.

Which of the following are keys to managing your career readiness successfully? (Choose every correct answer.)

Personal reflection, motivation, commitment, and experimentation Taking responsibility over managing your career Following a process

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect.

multiplier

The organizing function of management consists of arranging tasks, ______, and other resources needed to accomplish work.

people

Caliana manages the warehouse for United Processors Inc. At the beginning of each year, she determines the department goals for the next 12 months. Which of the four management functions is she performing when she sets these goals?

planning

Setting goals and figuring out how to achieve them describes the _____ function of the management process.

planning

Which of these organizations is considered for-profit?

a retail clothing store

According to Mintzberg's findings, it was typical for managers to work ____ hours per week at a minimum.

50

Which racial or ethnic groups in the United States are expected to increase in terms of percentage of the population over the next few decades?

African Americans Asians Hispanics

Which of these individuals is an example of a top manager?

Aisha is the CEO of a furniture manufacturing facility.

Which managerial roles were identified by Mintzberg as interpersonal roles?

Figurehead Liaison Leader

What are two potential rewards of being an exceptional manager?

Fringe benefits, such as a large office or stock options The ability to earn more than most workers

Which descriptions accurately characterize artificial intelligence (AI) in the workplace?

It can be applied both to blue-collar and white-collar skills. It includes using computer systems to mimic human reasoning.

Which of the following managers demonstrates the management function of planning (in contrast to organizing, controlling, or leading)?

Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals

Which of these employees is demonstrating a proactive learning orientation?

Millicent is taking a computer coding class at the community college so she can apply for a new role at work.

Which of the following represents an ethical challenge?

Zeynep's company uses only green materials, but he is tempted to use a cheaper supplier whose products are not environmentally friendly.

The company president meets with senior managers to determine what is causing a problem with the company's best-selling computer microchip. They discuss whether the cause might be a modification that was made in the manufacturing process. Which management function is the group performing?

controlling

The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed.

controlling

Which of the following can provide a user with instant access to a vast quantity of computer files related to a single topic?

database

Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing?

ethical

True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking.

false

A ______ organization's purpose is to make money by offering products or services.

for-profit

The advent of cloud computing has made it possible for employees to

have access to company data from anywhere with an Internet connection.

Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?

human

Mintzberg characterized managers' interaction with people both inside and outside of their work units as their _______ roles.

interpersonal

In his annual convention speech, the founder of a medical research organization reminded all the employees of the importance of their work in finding a cure for pediatric diabetes. He praised them for their dedication and urged them to continue their work. Which management function did the founder perform in his speech?

leading

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function?

leading

What term is defined as the sense of belonging to and serving something that you believe is bigger than the self?

meaningfulness

According to one study, which three of the following represent the largest gaps in career readiness employers see in college students applying for employment?

oral/written communication professionalism/ work ethic leadership

In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____.

organization

In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision?

organizing

Who has the main responsibility for managing your career?

you

Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to?

job-specific knowledge for the position in retailing

Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called ______.

sustainability

Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers.

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