Management Chapter 12

A (n) _____ relationship is created when managers are called on to mediate conflict between two organizational units.

liaison

A (n) _____ is based on authority stemming from hierarchical rank and is responsible for the overall performance of the business unit.

management team

In a new team work environment,

managers and team members plan together.

In a new team work environment,

measured risk taking is encouraged and supported.

In the _____ stage of team development, group members agree on their shared goals and standards, leading to the development of close relationships.

norming

In a (n) _____ leadership approach, the team leader seeks input from group members for decisions, provides assignments and experiences to develop members' skills and abilities, and coordinates group effort.

participative

In the _____ stage of team development, the group channels its energies into executing its tasks.

performing

In the _____ stage of team development, hostilities and conflict arise, and people jockey for positions of power and status.

storming

Work teams

typically are well defined and a clear part of the formal organizational structure.

_____ refers to how attractive the team is to its members, how motivated members are to remain in the team, and the degree to which team members influence one another.

Cohesiveness

How does a group differ from a team?

Groups do not necessarily perform as a unit.

_____ occurs when a tightly knit team is so cooperative that agreeing with one another's opinions and refraining from criticizing others' ideas become norms.

Groupthink

_____ coordinate and provide directions to the subunits under their jurisdiction and integrate work among subunits.

Management teams

_____ have specific assignments, such as research, and members usually must contribute expert knowledge and judgment.

Project and development teams

_____ are described as different sets of expectations for how different individuals should behave.

Roles

_____ differ from other work teams not only by being multicultural but also often by being geographically dispersed, being psychologically distant.

Transnational teams

__________ are physically dispersed and communicate electronically more than they do face-to-face.

Virtual teams

In _____, members control decisions about and execution of a complete range of tasks—acquiring raw materials and performing operations, quality control, maintenance, and shipping.

autonomous work groups

A conflict management strategy that results in satisficing but not optimizing solutions is

compromise

The role of a management team is to

coordinate and provide direction to subunits.

In the context of roles of a superior team leader, empowering refers to

delegating authority, being flexible regarding team decisions, and coaching.

In a new team environment,

everyone works to continuously improve methods and processes.

In the context of roles of a superior team leader, relating refers to

exhibiting social and political awareness, caring for team members, and building trust.

In the _____ stage of team development, rules and roles are established that set long-lasting precedents.

forming

In a new team work environment,

rewards are based on individual performance and contributions to team performance.

In a traditional work environment,

rewards are based on individual performance.

To ensure that a team is successful, it is important for the team leader to

seek the inputs of all members.

In _____, workers are trained to do all or most of the jobs in the unit, they have no immediate supervisor, and they make decisions previously made by first-line supervisors.

self-managed teams

Explanation Item 2 Item 2 0.34 of 0.34 points awarded Item Scored A _______ is a small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable.

team