Management Chapter 14

Which of the following is considered a "soft" tactic used to influence others?

Ingratiating tactics.

___________ model of leadership emphasizes that leaders have different sorts of relationships with different employees.

Leader-member exchange (LMX)

____________ focuses on clarifying employees' roles and task requirements and providing rewards and punishments contingent on performance.

Transactional leadership

______________ leadership helps employees pursue organizational goals over self-interests.

Trransformational

E-Leadership is using information technology for one-to-one, one-to-many, and between group and collective interactions.

True

Followers seek and admire leadership who create feelings of significance, community, and excitement.

True

Initiating structure leadership is more concerned with task accomplishment than employees satisfaction or retention.

True

The best leaders display both transactional and transformational leadership styles.

True

According to John Kotter, management is about coping with complexity.

True. John Kotter suggest management is about coping with complexity, and leadership is about coping with change.

Medical knowledge possessed by doctors results in their ____________ power.

expert; expert power is power resulting from one's specialized information or expertise.

Regina apologized to Clay for an e-mail that upset him. She said she had chosen an inconsiderate way of stating her idea, and that she'd be happy to discuss it further. Regina is ____________.

expressing consideration behavior

In the leader-member exchange model, the relationship between leader and follower that is characterized by mutual trust, respect, and liking is known as a(n) ___________ exchange.

in-group

Acting humble or friendly or making someone feel good or important before making a request are influence tactics known as _____________.

ingratiating tactics

Increasing employee psychological empowerment requires four kinds of behaviors, including all of the following except ___________.

inspiration

In the _______________ leadership model, a leader makes desirable rewards available in the workplace and clarifies how followers can obtain them.

path-goal

When organizations are selecting leaders, research indicates that _________ should be considered more important than intelligence.

personality

Research indicates that women tend to display more ______________, while men tend to display more ____________.

social leadership; task leadership

Judith supervises a call center department that receives stress-producing calls from unhappy customers. Turnover has increased by 33% over the last four months. Judith is understanding and patient with her staff, and tell them she knows what they're going through since it wasn't long ago that she took those calls.. According to revised path-goal theory, Judith is using a(n) ____________ leadership style.

supportive

"Do my subordinates perform unambiguous, easily understood tasks?" This question reflects the dimension of situational control called ____________.

task structure

The three dimensions of situational control include leader-member relations, position power, and ___________.

task structure

Sammie leads a task force charged with restructuring the order-processing system in the organization. The task force is composed of her peers over whom she has little control, and some of whom do not seem to respect her. According to the contingency model, Sammie should adopt a(n) ___________ leadership style.

task-oriented

The __________- approach to leadership attempts to identify distinctive characteristics that account for the effectiveness of leaders.

trait

Of the following, which is the best way for leaders to cope with change?

Aligning people. Leadership copes with change in three ways: setting a direction, aligning people, and motivating and inspiring.

___________ leadership approaches attempt to determine the distinctive styles used by effective leaders.

Behavioral

A possible explanation for the limited number of women holding executive leadership positions is that women typically do not aspire to be CEOs.

False. A study by a New York research firm found that 55% of women and 57% of men aspire to be CEO, challenging that notion that more women aren't at the top because they don't want to be there.

Narcissism is a key positive leadership trait..

False. Among the positive attributes associated with leadership are extraversion, aggreeableness, and communication skills.

Narcissism is a view manifested in such expressions as "People lie to get what they want" and "You have to cheat to get ahead."

False. Machiavellianism is a view manifested in such expressions as "All people lie to get what they want" and "You have to cheat to get ahead." Narcissism is defined as having "a self-centered perspective, feelings of superiority, and a drive for personal power and glory." Narcissists have inflated views of them, seek to attract the admiration of others, and fantasize about being in control of everything.

Fiedler's contingency leadership model argues that leadership behaviors should be determined by position power only.

False. Neither task-motivated nor relationship-motivated leadership style is effective all the time.

Personalized power is directed at helping others.

False. People who pursue personalized power- power directed at helping oneself- as a way of enhancing their own selfish ends may give their word power a bad name. Socialized power is directed at helping others such as heard in expressions. "My goal is to have a powerful impact on my community."

Authority is the extent to which a person is able to influence others so they respond to orders.

False. Power is the extent to which a person is able to influence others so they respond to orders.

Carlos is a manager who has poor leader-member with his employees who perform unambiguous, easily understood task. He should use a task-motivated leadership style.

False. The optimal leadership style for poor leader-member and high task structure is relationship-motivated leadership.

The primary purpose of relationship-oriented leadership behavior is to ensure that people, equipment, and other resources are used in an efficient way to accomplish the mission of a group or organization.

False. The primary purpose of task-oriented leadership is to ensure that people, equipment, and other resources are used in an efficient way to accomplish the mission of a group or organization.

Which of the following statements about leadership and management is true?

Management and leadership are complementary systems of action.

Which of the following is not an employee of relevance in path-goal theory?

Position power. In path-goal theory there are five characteristics: locus of control, need for achievement, experience, and need for path-goal clarity.

Using threats or intimidation to pursue someone is which influence tactic?

Pressure. Pressure tactics are the use of demands, threats, or intimidation to gain compliance.

_____________, which all managers have, is a power that results from managers' authority to reward their subordinates. Rewards can range from praise to pay raises, from recognition to promotions.

Reward power

__________ leaders focus on providing increased serviced to others- meeting the goals of both followers and the organization- rather than to themselves.

Servant

Amy, the manager of a branch location of a large travel firm, treated company resources as if they were her own and encouraged continued development and training of her employees. She cared about the staff deeply and even organized international volunteering activities to promote their growth. Amy could best be described as which type of leader?

Servant. Servant leaders focus on providing increased service to others.

Which of the following is incorrect about the leader-member exchange (LMX) model of leadership?

The LMX focuses only on the behaviors or traits of leaders.

Which of the following statements is not a practical implication of the behavioral approaches to leadership?

There is one best style of leadership. A leader's behavior is more important than his or her traits..

James leads a training and development team. He expects excellence, sets challenging goals, and expresses confidence that each of them is capable of doing their part to meet and exceed the goals. According to revised path-goal theory. James is using a(n) _________ leadership style.

achievement-oriented

The influence tactic most likely to result in the enthusiastic commitment of employees is ______________.

consultation

The approach to leadership that suggests that effective leadership behavior depends on the situation at hand is the ____________ approach.

contingency

House's revision of his theory puts more emphasis on the need for leaders to foster ________________.

intrinsic motivation through empowerment

The three least used influence tactics, according to a recent survey of employees, are ____________.

legitimating, coalition tactics, and pressure tactics

According to Kotter, companies manage complexity in all the following ways except ____________.

lobbying

Jane leads a task force developing specifications for a new customer database to be used by several departments. Jane is an IT supervisor, but most of the others are directors of other departments. At the first meeting, a few of them asked questions that she couldn't answer. According to the contingency model, Jane's situational control is likely _______________.

low

David's peers were surprised when he received a promotion and suddenly became their supervisor. They thought he was rather unreliable and weren't sure he was up to the task. According to the contingency model, David has _________.

poor leader-member relations; the leader-member relations dimension of the contingency model, the most important component of situational control, reflects the extent to which a leader has or doesn't have the support, loyalty, and trust of the work group.