Management Chapter 7 Review

the adverse psychological, physical, behavioral, and organizational consequence that may occur as a result of stressful events

Distress

a personality that tends to be resistant to distress is:

Hardly

the medical approach to stress is most similar to:

Homeostatic

task demand include all of the following except: a.leadership style b.lack of control c.work overload d.uncertainty

Leadership style

the biggest benefit of physical exercise come as a result of:

Low intensity exercise

Learned optimism

Non-negative thinking

benefits of eustress include all of the following except:

Overstimulation

costs associated with absenteeism, tardiness, strikes, work stoppages, and turnover are knows as:

Participation problems

a manager instructs an employee to ship an item with a minor defect to a customer. This is an example of:

Personal role conflict

Job redesign, goal setting, and career management

Primary prevention

physical ailments that begin in the mind

Psychosomatic disorders

the confusion experiences related to the expectations of others

Role ambiguity

the two major categories of "role stress" at work include:

Role conflict and role ambiguity

alter or modify the individual's or the organization's response to a demand

Secondary prevention

the demand, person, activity, or event that triggers an uncomfortable encounter

Stressor

the best example of a positive (challenge) stressor ?

Time pressure

which of the following people developed the idea of the stress response

Walter B. Cannon

an individual who is relatively good at transformation coping is

a Hardly personality

the Yerkes-Dodson law suggests the relationship between stress level and performance arousal is:

bell-shaped

Two of the most stressful demand people face at work are:

change and lack of control

stress relief or reduction

employee assistance

Healthy or normal stress

eustress

a positive consequence of organizational distress may take the form of:

functional turnover

the fight-or-flight stress response is most closely associated which approach to stress:

homoostatic

the yerkes-Dodson law suggests that:

in the midranege of the stress performance curve, performance tends to be greatest

Role Conflict result from:

inconsistent expectation

An employee with a major sales presentation on Monday and a sick child at home Sunday night is likely to experience

inter-role conflict

Self-reliance is healthy, secure,_________pattern of behavior

interdependent

a manager who presses employees for both very fast work and high quality would likely cause:

intra-role conflict

all the following are stress-related interpersonal demands of the workplace except:

intrarole conflict

Utilizing the cognitive appraisal approach to stress, problem-focused coping emphasizes:

managing the stress

individuals possessing a type A personality:

may become aggressive

all of the following are approaches, services, or work arrangements intended to minimize the impact of non work demands on work except:

mentoring

which of the following is NOT a mind-body change associated with stress:

normal physical fatigue

three direct costs of organizational distress include:

participation problems, performance variation, and compensation awards

the approach to stress that is based on the concept of homeostasis

physiological

which of the following is NOT considered to be a source of stress at work? a.task demands b.interpersonal demands c.psychological demand d.role demand

psychological demand

the three forms of individual distress include:

psychological, medical, and behavioral problems

the stress-handing strategy that is considered an alternative to transformation coping and may lead to short-term stress reduction at the cost of long-term healthy life adjustment

regressive coping

organizations need to be sensitive to sources of stress, which include all of the following except: a.work b.nonwork c. global d. resourse

resource

all of the following would be considered a source of stress due to interpersonal demands except:

role ambiguity

Organizational costs of distress may take the form of all of the following except:

sabotage

the psychoanalytic approach to stress most likely include:

self-esteem

the person-environment fit approach to studying and understanding stress emphasizes:

social and organizational role stress

evaluative feedback is an aspect of a________approach to stress prevention

social support system

strain is the same as:

stress

the unconscious preparation to fight or flee that a person experiences when faced with any demand

stress

a manager's decision to reduce task demands in a stress management situation is:

stressor directed

a secondary prevention method of organizational stress is:

team building

the stage in preventive stress management designed to heal individual or organizational symptoms of distress and strain is called:

tertiary prevention

the person-environment fit approach to stress emphasizes:

the fit between external and internal role expectation