Management Exam 1 (quizzes 1-4)

Regina, owner and operator of a small restaurant, believes that her most important task as a manager is establishing goals for the restaurant and deciding what must be done to achieve them. This involves which aspect of what managers do? a. Motivating and communicating b. Organizing c. Setting objectives d. Developing people e. Measuring

C. setting objectives

Which of the following has been called the "father of African-American management"? a. Charles Clinton Spaulding b. Frank B. Gilbreth c. Peter Drucker d. Frederick Winslow Taylor e. Max Weber

a. Charles Clinton Spaulding

The public relations nightmare from the U.S. Secret Service in 2015 has been attributed to a breakdown in which managerial function? a. Controlling b. Organizing c. Planning d. Leading e. Delegating

a. Controlling

If Bradley Hak is responsible for maintaining information links both inside and outside organizations by using social media, mail, phone calls, and conducting meetings as daily activities, he would be considered a: a. liaison. b. spokesperson. c. monitor. d. negotiator. e. figurehead.

a. liaison.

All of the following are characteristics of Weberian bureaucracy except: a. management is the same as the ownership of the organization. b. positions are organized in a hierarchy, with each position under the authority of a higher one. c. all personnel are selected and promoted based on technical qualifications. d. labor is divided with clear definitions of authority and responsibility. e. administrative acts and decisions are recorded in writing.

a. management is the same as the ownership of the organization.

The most important responsibilities for __________ managers include communicating a shared vision for the organization and shaping corporate culture. a. top b. middle c. leading d. organizing e. first-line

a. top

__________ is the management function concerned with monitoring employees' activities, determining whether the organization is moving toward its goals, and making corrections as necessary. a. Resource allocation b. Controlling c. Organizing d. Efficiency e. Planning

b. Controlling

Gail Griffith, manager of the finance division, distributes relevant information every day to all her employees enabling them to make quality decisions. Gail is performing which of the following roles? a. Figurehead b. Disseminator c. Disturbance handler d. Spokesperson e. Monitor

b. Disseminator

Which of the following is a major criticism of scientific management? a. It overemphasized the intelligence of workers. b. It ignored the social context of work. c. It overemphasized individual differences. d. It emphasized the social context of work. e. It ignored the impact of compensation on performance.

b. It ignored the social context of work.

Within his role as a financial accountant, Roger uses the capital asset pricing model and other mathematical tools to help clients keep track of their finances. Which subfield of the classical perspective does Roger apply most at his work? a. Scientific management b. Quantitative perspective c. Administrative principles approach d. Behavioral sciences approach e. Qualitative perspective

b. Quantitative perspective

Juli is in charge of the finance department. Which type of manager is she? a. Line b. Staff c. Operative d. Top e. Projecte?

b. Staff

What do Kaiser Permanente, General Motors, and Morgan Stanley Wealth Management have in common? a. They are all pioneers in using scientific management. b. They all use social media technology to connect with their customers. c. They are all currently experimenting with a bossless workplace. d. They were early advocates of using quantitative techniques to facilitate management decision making. e. None of these

b. They all use social media technology to connect with their customers.

The degree to which an organization achieves a stated goal refers to: a. conceptual skill. b. effectiveness. c. synergy. d. human skill. e. efficiency.

b. effectiveness.

Whereas scientific management focuses on __________, administrative principles approach focuses on __________. a. organization productivity; individual effort b. individual productivity; the total organization c. efficient procedures; management by principle d. employee ability; employee loyalty e. employee competence; work flow through the organization

b. individual productivity; the total organization

Which of these employee types is more likely to play a crucial role in driving innovation and enabling organizations to respond to rapid shifts in the environment? a. Team member b. Vice president c. Department head d. Employee working on the production line e. CEO

c. Department head

Which of the following refers to financial managers and others who base their decisions on complex quantitative analysis, under the assumption that using advanced mathematics and sophisticated computer technology can accurately predict how the market works? a. "Fins" b. "Yuppies" c. "Quants" d. "Quals" e. "Stems"

c. "Quants"

According to Mintzberg, which of the following is an interpersonal role? a. Monitor b. Disturbance handler c. Liaison d. Negotiator e. Spokesperson

c. Liaison

Who is considered the "first lady of management?" a. Anne Adams b. Carly Fiorona c. Lillian Gilbreth d. Maxine Weber e. Mary Parker Follett

c. Lillian Gilbreth

Which of the following refers to managing the sequence of suppliers and purchasers and covers all stages of processing, from obtaining raw materials to distributing finished goods to consumers? a. Social business b. Customer relationship management c. Supply chain management d. Knowledge management e. E-commerce

c. Supply chain management

Max Weber felt selection of employees should be based on: a. education. b. political skills. c. competence. d. connections. e. efficient systems.

c. competence.

Managers shift gears quickly; therefore, the average time spent on any one activity is less than: a. one workday. b. an hour. c. nine minutes. d. a half hour. e. a half day.

c. nine minutes.

For a widget manufacturing company, worker hours per widget is a measure of: a. organizational effectiveness. b. organizational performance. c. organizational efficiency. d. organizational structure. e. none of these.

c. organizational efficiency.

Frederick Taylor's contributions were in the field of: a. the behavioral sciences approach. b. management science. c. scientific management. d. the human relations movement. e. the human resources perspective.

c. scientific management.

Which of the following best describes Stacey's position as a functional manager? a. She is responsible for several departments that perform different functions. b. She organizes people across departments to perform a specific task. c. She is responsible for a self-contained division and all the departments within it. d. She supervises employees with similar training and skills. e. None of these

d. She supervises employees with similar training and skills.

Which of the following is not a decisional role? a. Resource allocator b. Entrepreneur c. Negotiator d. Liaison e. Disturbance handler

d. Liaison

Which of the following statements regarding studying history is not true? a. Studying history is a way to improve conceptual skills. b. Studying history means developing an understanding of the impact of societal forces on organizations. c. Studying history is a way to achieve strategic thinking. d. Studying history means arranging events in chronological order. e. None of these statements are correct.

d. Studying history means arranging events in chronological order.

Which of the following skills includes specialized knowledge and analytical ability? a. Human b. Conceptual c. Planning d. Technical e. Controlling

d. Technical

Sally is vice president of administration at a large nonprofit charity for animals. She most likely falls within which management level? a. Line employee b. CEO c. Staff manager d. Top manager e. Middle manager

d. Top manager

A consultant who recommends the effectiveness of sensitivity training to every organization he serves is violating the basics of: a. scientific management. b. systems thinking. c. the acceptance theory of authority. d. contingency view. e. organization development.

d. contingency view.

Patty Rohrer is the director of human resources at Pet Grooming, Inc. She can be best described as a __________ manager. a. general b. first-line c. top-level d. functional e. project

d. functional

Organization development is one specific set of management techniques based in: a. scientific management. b. management science. c. systems thinking. d. the behavioral sciences approach. e. the administrative principles approach.

d. the behavioral sciences approach.

Which of the following characteristics is found in the manager's identity? a. Specialist, performs specific tasks b. An individual actor c. Gets things done through own efforts d. Works relatively independently e. A network builder

e. A network builder

By using the personal data that you put on your page, Facebook tracks and monitors your online behavior and then searches through all that data to identify and suggest potential "friends." This is an example of: a. management science. b. social business. c. engagement. d. synergy. e. big data analytics

e. big data analytics.

In a(n) __________, every situation is viewed as unique. a. autonomy b. universalist c. scientific management d. contingency e. case

e. case

Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational: a. efficiency. b. structure. c. information processing. d. goal setting. e. effectiveness.

e. effectiveness.

Chester Bernard felt that __________ could help a poorly managed organization. a. bureaucracy b. top-down flow of information c. efficiencies d. line managers e. informal relationships

e. informal relationships

Amanda Rowley, president of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of: a. technical skills. b. controlling. c. organizing. d. bribery. e. leading.

e. leading

Frank Gilbreth felt that efficiency equated with: a. bureaucracy. b. leadership flows from the top down. c. procedures and policies. d. scientific management. e. one best way to do work.

e. one best way to do work.

A significant contribution of Chester Barnard was the concept of: a. organization development. b. bureaucracy. c. the traditional theory of authority. d. scientific management. e. the informal organization.

e. the informal organization.

unity of direction

the singleness of purpose that makes possible the creation of one plan of action to guide managers and workers as they use organizational resources