Management Exam 1
Scientific management began as managers faced labor shortages in a time of business expansion. Consequently, the focus of scientific management is how to use labor -efficiently -effectively
efficiently
A local freight company frequently dispatches trucks that are half full and the crates are often missing their address labels. The company isnt
either effective nor efficient
Which scientist was primarily associated with the Hawthorn Studies? Douglas McGregor Henri Fayol Max Weber Elton Mayo
elton mayo
Financial Resources
making decisions about how to -reinvest profits -improve profit margins -manage tax liabilities
Which of the following statements is true? Robert Owen is credited with the development of scientific management. Theory Y managers rely heavily on management science to make decisions about employee development. Management science is focused on developing mathematical models.
management science is focused on develop mathematical models
Physical Organizational Resource
managing the merchandising of new products in the appropriate store areas
Which of the following are elected by shareholders to represent their interests? Regulators Owners Members of the board of directors Employees
members of the board of directors
You deliver pizzas for a local restaurant. At least once or twice per evening, the person taking phone orders writes down the delivery address incorrectly. Frequently, you are sent to make just one delivery, even on busy days. Last night, after you arrived more than an hour late, a customer told you to "take the pizza back" because it was no longer hot. The pizza restaurant is
neither effective nor efficient
Using your knowledge of the environmental forces, indicate which environmental force is represented by each example. The vast size of the population in India and the anticipated increase in smartphone adoption makes it an attractive target for additional smartphone providers
new entrants
Which approach to social responsibility is best explained by the statement, Do as little as possible to solve social or environmental problems.? -obstructionist -proactive -accommodative -defensive
obstructionist
The ____________- management perspective is valuable for automobile manufacturers that use computer simulations and modeling to study outcomes like fuel efficiency and collision damage. -human -behavioral -quantitative -scientific
quantitative
If a manager measures which location has the most traffic and includes that information in a model to predict store profits by location, which management perspective is she using? Scientific management Financial management Behavioral management Quantitative management
quantitative management
Match each event in the following table with a specific dimension of the task environment. the environmental protection agency (EPA) monitoring the level of oil contamination in the Gulf Coast region
regulators
Indicate the area of social responsibility targeted by each Walmart initiative. implementing school nutrition programs environment social welfare
social welfare
Indicate the area of social responsibility targeted by each Walmart initiative. assisting with disaster relief environment social welfare
social welfare
For each action, indicate the environmental threat that action was intended to mitigate. AT&T, a cable provider, merged with DirecTV, a satellite provider
substitutes
Match each event in the following table with a specific dimension of the task environment. A BP contractor changing its practices to satisfy the environmental and ethical requirements set by BP
supplier
Using your knowledge of the environmental forces, indicate which environmental force is represented by each example. Airlines charge a premium for flights around Thanksgiving, the busiest travel holiday of the year
suppliers
Disney experienced ___________- with the development of the movie, Frozen, because it was able to also use Frozen as a theme at its theme parks and in product merchandising. -synergy -transformative processes -losses -the contingency approach
synergy
identify the characteristics of decisions that are most associated with the science of management and the art of management. systemic dynamic logical
systemic: science dynamic: art logical: science
Using your knowledge of organizational culture, complete the statements. Choosing a new CEO from outside the firm tends to signal _______________culture. -uncertain -a commitment to the existing -a change in
a change in
Which of the following statements about culture are true? Check all that apply. -Simple changes like staging new ceremonies and adopting new slogans cannot alter culture. -Cultural problems can arise when two companies with different cultures merge. -Culture can be maintained by rewarding and promoting people whose behaviors are desired. -Only those who supervise others need to understand organizational culture.
-Cultural problems can arise when two companies with different cultures merge -culture can be maintained by rewarding and promoting people whose behaviors are desired
Congratulations! You received an A+ on the final exam in your Principles of Management class. You were busy this semester and had to be very efficient with your study time. So you can perform similarly next semester, you made a list detailing why you were so efficient with your study time. Which of the following statements relate specifically to your efficiency? (all except one) -You woke up 30 minutes early each morning and got in the habit of reading at least 10 pages in the textbook every day. -You reviewed your class notes each week to remind yourself of any lingering questions about the lectures so you could do additional reading and research. -You made flash cards with the key terms for each chapter so you could study for a few minutes while waiting for the bus or standing in line at the store. -After reading each chapter, you completed a set of multiple choice questions to distinguish the topics you needed to
-You woke up 30 minutes early each morning and got in the habit of reading at least 10 pages in the textbook every day. -You made flash cards with the key terms for each chapter so you could study for a few minutes while waiting for the bus or standing in line at the store. -After reading each chapter, you completed a set of multiple choice questions to distinguish the topics you needed to study more carefully from those you already knew fairly well.
What can management researchers infer based on this study? -having strong interpersonal skills can make up for a lack of business skills -if managers want to progress from junior to senior management, they will increase their use of strategic skills at a faster rate than they acquire cognitive skills -junior managers do not use cognitive skills -cognitive skills show the least change in level required between junior-level and senior-level managers
-if managers want to progress from junior to senior management, they will increase their use of strategic skills at a faster rate than they acquire cognitive skills -cognitive skills show the least change in level required between junior-level and senior-level managers
Imagine that you are facilitating a roundtable discussion at a conference about the impact of diversity on management in the United States. Which of the following are potential topics of discussion? Check all that apply. An increasing number of women now work in traditionally male occupations, and vice versa. Most of the members of boards of directors and senior leaders of organizations are now women and/or people of color. More people with disabilities have entered the workforce. An increasing proportion of the workforce consists of people who identify as belonging to a racial or an ethnic minority.
An increasing number of women now work in traditionally male occupations, and vice versa. More people with disabilities have entered the workforce. An increasing proportion of the workforce consists of people who identify as belonging to a racial or an ethnic minority.
The "11 people who supervise management" constitute which aspect of the internal environment? Owners Board of directors Employees Culture
Board of directors
Classical management remains relevant to contemporary managers. In which of the following current situations is the relevance of classical management apparent? Some companies cross-train employees to ensure that every employee can fulfill every job. Some organizations, such as storage and shipping companies, can staff tasks flexibly with either robots or people. Bureaucracies, like government organizations, utilize the bureaucratic procedures first proposed by Max Weber. Consulting companies, like IDEO, solve custom problems by providing unique solutions for every client.
Bureaucracies, like government organizations, utilize the bureaucratic procedures first proposed by Max Weber.
Which scientist was primarily associated with the development of scientific management? Henri Fayol Douglas McGregor Frederick Taylor Max Weber
Frederick Taylor
In a disagreement about what is right and what is wrong, if your greatest concern is caring, you want to know
Is it consistent with responsibility to care?
Based on the data in the scenario, which of the following statements is likely true of Google's culture in its US operations? -It is more reflective of female and other underrepresented viewpoints than it has been in the past. -It systematically excludes the participation of women and people of color. -It is reflective of the US population as a whole.
It is more reflective of female and other underrepresented viewpoints than it has been in the past.
An organization's culture often begins with the company's __________________. -founder -board of directors -rules -mission statement
founder
Select the appropriate management function for each of the following examples. Simon Rich, who once was the youngest writer for Saturday Night Live, spends time reading every day. "I try to read about subjects that I'm interested in, and that usually helps me come up with ideas for stories and characters jokes."
Planning
Who was one of the first managers to recognize the importance of human resources? Frank Gilbreth Frederick Taylor Robert Owen Charles Babbage
Robert Owen
Planning
Setting goals and ways to attain them
If you decide to give a presentation on quality, which topics might you include? Check all that apply. The risk that a negative customer experience will go viral The tendency for quality improvements to lower costs The competitive advantage offered by quality products and services The positive relationship between quality and productivity
The tendency for quality improvements to lower costs The competitive advantage offered by quality products and services The positive relationship between quality and productivity
The CEO of a company has noticed that ___________________ may be in effect, since although equal numbers of women and men are hired, only a small proportion of senior managers are women. -overt discrimination -globalization -open systems -a glass ceiling
a glass ceiling
hen a company expands internationally, it may lack knowledge of the other country's laws and customs; therefore, it may enter into a joint venture with __________________ who can provide this information. -a strategic partner -local regulators - a major supplier -key customers
a strategic partner
are interpersonal skills important for you
all managers
Using your knowledge of the environmental forces, indicate which environmental force is represented by each example. Lowe's Home Improvement sells to its customers about 50% of the spray paint Rust-Oleum manufactures
buyers
For each action, indicate the environmental threat that action was intended to mitigate. Facebook acquire Instagram
competitors
For each action, indicate the environmental threat that action was intended to mitigate. Facebook is funding the development of infrastructure that will provide Internet access in developing countries.
competitors
Match each event in the following table with a specific dimension of the task environment. An increase in business for alternative energy companies that make fuels that can be substituted for oil
competitors
The resources over which a company and its ________________________vie include raw materials, access to capital, or real estate for a store location. -suppliers -customers -strategic alliances -competitors
competitors
Using your knowledge of the environmental forces, indicate which environmental force is represented by each example. A family that wants pizza for dinner can order from a delivery restaurant, make their own pizza from scratch at home, or buy a frozen pizza in the grocery store
competitors
Using your knowledge of the environmental forces, indicate which environmental force is represented by each example. Verizon claims to have the largest and most reliable mobile network in the country
competitors
The task environment consists of elements that influence a given organization. Which of the following would be part of the task environment of a media company that makes videos? Check all that apply. -Social values around family-friendly content -Consumers of video content -Suppliers of cameras and lights -Trade agreements governing export of videos
consumers of video content suppliers of cameras and lights
Select the appropriate management function for each of the following examples. The CEO checks financial reports to see whether the company has met its financial goals for the quarter
controlling
The Siemens story is primarily an example of an ethical issue in ________________. corporate governance leadership information technology
corporate governance
The video game company Electronic Arts has the slogan "Challenge everything." This slogan is part of the company's___________________ -culture -physical work environemnt
culture
When the scenario mentions "service, expertise, and integrity," which aspect of the organization's internal environment is it referring to? Culture Owners Employees Board of directors
culture
Match each event in the following table with a specific dimension of the task environment. To appeal to drivers who are concerned about climate change, using wind and solar power in the operation of gas stations
customers
What factors have increased the diversity in organizations? -Gender bias -Race discrimination -Desire to increase workforce quality
desire to increase workforce quality
In a disagreement about what is right and what is wrong, if your greatest concern is utility, you want to know,
does it optimize the best for all?
In a disagreement about what is right and what is wrong, if your greatest concern is rights, you want to know,
does it respect the rights of those involved
Managerial ethics are the standards of behavior that guide individual managers in their work. For each situation shown, categorize that situation in terms of the area of ethical concern for managers it represents: 1) treatment of employees by the organization, 2) treatment of the organization by the employees, and 3) treatment of other agents by the employees and/or the organization. When the government inspectors show up at his plant, Jackson takes them to an expensive restaurant for lunch and gives them tickets to sold-out sports event
employee's or organization's treatment of others
Managerial ethics are the standards of behavior that guide individual managers in their work. For each situation shown, categorize that situation in terms of the area of ethical concern for managers it represents: 1) treatment of employees by the organization, 2) treatment of the organization by the employees, and 3) treatment of other agents by the employees and/or the organization. Ever since Shelley started working remotely, she spends more of the workday playing video games than doing her job.
employee's treatment of organization
When the scenario refers to "new workers," it is referring to which aspect of the internal environment? Board of directors Employees Owners Culture
employees
Eastman Kodak failed to make adequate adjustments when the digital camera and smartphone market developed. The company fell victim to the process of -entropy -contingency planning -synergy
entropy
Indicate the area of social responsibility targeted by each Walmart initiative. reducing energy use and plastic shopping bag waste environment social welfare
environment
The emphasis in recent years on internships is in part due to the value attributed to ____________- as a method for acquiring management skills.
experience
Imagine that you are the manager of a restaurant that sells sandwiches. Match each item in the table below with the corresponding element of the systems perspective of management. (input, transformative process, output, feedback) Yelp Reviews
feedback
For each example in the following table, choose whether it belongs in the general, task, or internal environment. shifts in economic and political power between countries
gene4ral environment
For each example in the following table, choose whether it belongs in the general, task, or internal environment. Increase regulation of banks and mortgage lenders regarding the loans they issue
general environment
For each example in the following table, choose whether it belongs in the general, task, or internal environment. Increased regulation of banks and mortgage lenders regarding the loans they issue
general environment
For each example in the following table, choose whether it belongs in the general, task, or internal environment. shifts in the economic and political power between countries
general environment
Which branch of psychology is strongly linked to the behavioral management perspective of management? Family psychology Child psychology Industrial psychology Social psychology
industrial psychology
Here, Jack is yelling at Samantha because she was late last week. Unfortunately, the whole office can hear. Now Samantha is angry and planning to go to Human Resources to file a complaint against Jack. What skill is jack lacking
interpersonal
The Accommodative approach is _____________- the Defensive approach in degree of social responsibility. higher than lower than
higher than
Types of Resources Managers Manage
human, physical, financial, and information
The Vitale story illustrates how ethical issues in ________________can threaten the rights of individuals. corporate governance leadership information technology
information technology
Imagine that you are the manager of a restaurant that sells sandwiches. Match each item in the table below with the corresponding element of the systems perspective of management. (input, transformative process, output, feedback) Bread
input
For each example in the following table, choose whether it belongs in the general, task, or internal environment. A company adopting an open-plan design for the workstations in its new office
internal environment
For each example in the following table, choose whether it belongs in the general, task, or internal environment. a company adoping an open-plan design for the wrokstations in its new office
internal environment
For each example in the following table, choose whether it belongs in the general, task, or internal environment. employees' ability to choose among several types and styles of desk chairs
internal environment
In a disagreement about what is right and what is wrong, if your greatest concern is justice, you want to know,
is it consistent with what is fair?
As a manager, you need to consider how technology impacts your organization's culture. Over the last decade, which of the following has been one of the most pronounced effects of technology on the workplace? -It has increased the pace of work and promoted working outside traditional work hours. -It has increased the importance of having employees report to a central work location. -It has reduced the rate of change in the business environment. -It has encouraged more hierarchical organization structures.
it has increased the pace of work and promoted working outside traditions work hours
Scott Thompson stepped down from his role as CEO. Had he not resigned, the board of directors would have faced an ethical issue in ___________ information technology leadership social responsiblity
leadership
Select the appropriate management function for each of the following examples. The CEO of an airline talks to a group of reservation agents to acknowledge their contributions to the compnay's success
leading
he first study conducted at the Hawthorne plant as part of what is now known as the Hawthorne Studies sought to assess whether - frequent work breaks decreased performance - having a friend at work improved productivity - lighting in the workplace affected productivity -the length of work shifts affected employee employee satisfaction
lighting in the workplace affected productivity
Managerial ethics are the standards of behavior that guide individual managers in their work. For each situation shown, categorize that situation in terms of the area of ethical concern for managers it represents: 1) treatment of employees by the organization, 2) treatment of the organization by the employees, and 3) treatment of other agents by the employees and/or the organization. Although the company is highly profitable, the CEO refuses to offer employees more than bare-bones health insurance.
organization's treatment of employees
the manager of a pizza restaurant creates a schedule to determine which employees will work on New Tear's Eve
organizing
Imagine that you are the manager of a restaurant that sells sandwiches. Match each item in the table below with the corresponding element of the systems perspective of management. (input, transformative process, output, feedback) sandwhiches
output
What role do the shareholders play in Northern Trust's internal environment? Employees Owners Board of directors Culture
owners
what position is this
plant manager
The following table lists the four steps in Frederick Taylor's system of scientific management. Indicate the order in which the steps should be performed in order to optimize employee productivity, according to Taylor. Develop a science for each element of the job to replace old rule-of-thumb methods
step 1
The following table lists the four steps in Frederick Taylor's system of scientific management. Indicate the order in which the steps should be performed in order to optimize employee productivity, according to Taylor. Scientifically select employees and then train them to do the job as described
step 2
The following table lists the four steps in Frederick Taylor's system of scientific management. Indicate the order in which the steps should be performed in order to optimize employee productivity, according to Taylor. Supervise employees to make sure they follow the prescribed methods for performing their jobs
step 3
The following table lists the four steps in Frederick Taylor's system of scientific management. Indicate the order in which the steps should be performed in order to optimize employee productivity, according to Taylor continue to plan the work, but use workers to get the work done
step 4
Match each event in the following table with a specific dimension of the task environment. BP provides funding and data to companies developing new technologies for deepwater drilling
strategic partners
For each example in the following table, choose whether it belongs in the general, task, or internal environment. For a public university, the pool of PhD graduates seeking jobs as professors
task environment
For each example in the following table, choose whether it belongs in the general, task, or internal environment. for a public university, the pool of new PhD graduates seeking jobs as professors
task environment
Corporate leaders may face a variety of ethical dilemmas. Which ethical concern is addressed by the Sarbanes-Oxley Act? The price-fixing of products The compliance of a corporation with environmental standards The reporting of dividends paid to investors The accuracy of corporate financial disclosures
the accuracy of corporate financial disclosures
For each characteristic, select whether it is consistent with a Theory X or Theory Y approach to management. people have little ambition
theory x
For each characteristic, select whether it is consistent with a Theory X or Theory Y approach to management. people will take advantage of management if they can
theory x
For each characteristic, select whether it is consistent with a Theory X or Theory Y approach to management. work is a natural part of people's lives
theory y
Imagine that you are the manager of a restaurant that sells sandwiches. Match each item in the table below with the corresponding element of the systems perspective of management. (input, transformative process, output, feedback) training
transformative process
Which of the following activities is most likely part of a typical work day for Maria? -Interviewing and hiring new retail employees -Reviewing the weekly schedule to see which shifts she is assigned to work -Monitoring long-term business trends that may have an impact on the organization -Translating the strategy of the organization into divisional goals and objectives
translating the strategy of the organization into divisional goals and objectives
Leading
use influence to motivate employees
Your friend who is a human resources manager suggests that you give a presentation on changing employment practices. Some organizations examine job applicants' social media accounts before hiring them, and many have a policy that management can access all communications that flow across the organization's technology infrastructure. As a result, employees are increasingly concerned about -workplace privacy -globalization -social responsibility -workforce diversity
workplace privacy
