Management Exam 2 Study Plan Questions

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​"I will not apply for the open position in Ms. Jones department. I hear she can be a hard​ taskmaster." This statement represents the​ ____________ component of attitude.

Behavioral

Smithy's, the local coffee​ shop, is switching to an online pay system. What kind of organizational change are they​ facing?

Changing technology

Mark's palms get sweaty and his stomach churns each time he is paged to the​ boss' office,​ which, thankfully, does not happen that often. This reaction is a good example of​ _______________.

Classical conditioning

Which of the following is considered a traditional organizational​ design?

Divisional

Paul has decided on Bob for the new management position. Lori feels like she was looked over again and that Bob received the promotion because he is a man. If this were truly the​ case, it may in fact be​ a(n) _________ issue.

EEO

The first phase of the HRM process involves which of the​ following?

Employment planning

Lori is very excited to have some​ "new blood" on the team. She is looking for the new college grads to bring energy and ideas to the team. She is quickly learning these new employees are​ pre-occupied with the technology and always trying to figure out how to leverage the apps in their work. More than likely Lori has hired new employees who represent which​ generation?

Gen Y

The best way that managers can manage negative behavior in the workplace is which of the​ following?

Recognize it's there

Which country has the highest stress level on​ average?

United Kingdom

Michael is very pumped up about the new direction his company is headed in. With everything new that is about to take​ place, Michael's boss enlists his help as a​ __________.

Change agent

According to the MBTI Type​ Indicator, a person high on the Thinking dimension would prefer to​ ______________.

Deal with facts and logic

B. Dillon is a company that is trying to grow from a culture focused on sales to a culture that is focused on customer relations. This represents which of the following OB focus​ areas?

Organizational

Innovation is unlikely to be present in an organization that​ _________.

Punishes failure

Which of the following is not part of the creative​ process?

Teamwork

For​ Safa, family always came first. Even during team​ meetings, Safa could not restrain herself from talking about her children and their activities. Safa forgot that​ ______________.

we adjust our roles to the group we belong to at the time

Year after​ year, Hal has rated Bob and​ Jim's performance at a higher level than Sue and Tina. But by all​ accounts, Bob,​ Jim, Sue, and Tina have all made about the same number of sales and brought in the same amount of revenue each year. Some people say the ratings reflect​ Hal's thoughts about men being in his sales department. This would reflect which perceptual​ shortcut?

"Like me" effect

In which one of the following situations would a team be most​ appropriate?

A customer has received a defective product. The manufacturer would like to find and correct the cause of the defect to prevent a recurrence.

​"Consuela, the poster you made for the company picnic is very creative.​ I'm sure it will attract a lot of​ attention." When delivered by her​ supervisor, Consuela will likely interpret these statements as​ ____________.

A reward

Pedro's team has solved the problem of a deviation from print on a part in the steering column. When the​ "fix" was applied on the production​ line, no more incorrect parts were produced and the customer was happy with the results. Now it is time for​ Pedro's team to​ ___________.

Adjourn

Under the​ _________________, Houston requested that his computer have speech recognition software installed because his rheumatoid arthritis had made typing very slow and difficult.

Americans with Disabilities Act of 1990

Which one of the following is most likely to support a learning​ organization?

Benton​ College, where faculty are encouraged to work together in​ teams, to experiment with teaching​ methods, and to share experiences with colleagues.

Bismarck is an employee of Leoni whose additional responsibilities include bringing the interests of all the employees to the attention of the directors. In this​ capacity, he serves as a​ _____________.

Board representative

The​ registrar's office has a reputation for requiring lots of​ documentation, long​ lines, and rigid departmentalization. This would be an example of which of the following​ structures?

Bureaucratic

The country whose human resource management laws are most like those of the United States is​ ___________.

Canada

Which of the following major concepts of group behavior describes the degree to which members are attracted to one​ another?

Cohesion

Which one of the following organizations is most likely to engage in​ innovation?

Company C relies on​ cross-functional teams and open communication between departments.

At Smith and​ Jones, employees and dependents who certify that they have been​ tobacco-free for six months or longer pay​ $50 less per month for health insurance. Smith and​ Jones's ultimate goal in this healthy initiative is to​ ___________.

Control costs

To plan next​ year's strategy, Jill has brought the best and brightest from around the organization together. Representatives from each area were asked to bring their ideas for the new year. This represents which kind of​ team?

Cross-functional team

Linda has come into work late again. Her supervisor Dawn is getting tired of this behavior and needs to address this. Because Linda has made being late to everything a​ habit, Dawn is sure this is caused by nothing but​ Linda's poor attitude. Which factor of attribution theory is Dawn relying on to make this​ assessment?

Distinctiveness

What can an organization do to protect itself from a sexual harassment​ lawsuit?

Educate all employees on sexual harassment matters and have mechanisms available to monitor employees.

With the introduction of the new compensation​ system, HR knows that people are getting a little anxious. So along with the announcement of the new​ system, HR is sending out an email that will explain why the new system is necessary and how the system is going to benefit the employees and the organization. HR is trying to reduce the resistance to change by doing which of the​ following?

Education and communication

Brian feels very passionate about the new plan for the operations department. This is the first exciting thing that Brian has seen happen in his department. This represents which component of​ Brian's attitude?

Effective

Because of recent increases in the popularity of its​ products, employees at ABC Corp. have been working longer hours and many Saturdays. Despite the larger​ paychecks, employees are becoming testy and less cooperative. This is typical of a change in​ __________ that might prompt organizational change.

Employee attitudes

Downsizing has affected performance evaluations by​ ________________.

Expanding the span of control

In​ meetings, John has been known to raise his voice and use a tone that many on his team find offensive. In the​ past, this has gotten John attention and people stop to listen to his rant. Ross has now decided that this will not​ continue, and that the team will just ignore John when he speaks with such disrespect. This is an example of which of the​ following?

Extinction

Chris loves meeting people at work. Some say he has never met a stranger. This behavior has served him very well in his position as he has built a large network of support. This part of his personality may be best characterized by which of the​ following?

Extraversion

Herman, a full time​ employee, is allowed to begin his day as early as 6 a.m. or as late as 10 a.m. He can leave as early as​ 2:30 p.m. or work as late as​ 6:30 p.m., so long as he works a full 40 hours each week.​ Herman's employer is using a work arrangement known as​ __________.

Flextime

In her therapies​ practice, Carla has 10 speech​ pathologists, 12 occupational​ therapists, and 15 physical therapists in addition to accounting and maintenance personnel. What kind of structure would be suitable for this​ practice?

Functional

Social loafing is a very individualist perspective. Countries that value the individual over the team should be more cautious and not surprised to see social loafing. This represents which of the current issues in​ teams?

Global perspectives

The performance appraisal form Gary is using lists several essential duties of the position and instructs him to assign a number between 1 and 5 for each​ duty, according to the level of the​ employee's performance. Gary is using a​ ____________.

Graphic rating scale

Travis will do whatever it takes to​ succeed, even using deception and manipulation when it suits him. Travis is​ ______________.

High is machiavellianism

PowerPlay is a worldwide game creator with branches in​ Europe, Asia, North​ America, and South America. It also operates retail outlets for its games. Although store employees can make small decisions regarding customer​ satisfaction, all major decisions are made by the senior management team. We could say with confidence that PowerPlay is​ ____________.

Highly centralized

As a successful and popular​ politician, Howard is high in​ self-monitoring. Which one of the following would we expect from​ Howard?

Howard adjusts his message to his​ audience, telling them what he thinks they want to hear.

Getting the right number of people in the right place at the right time is the mission of which of the​ following?

Human resource management

Marietta believed strongly in her idea. She enthusiastically spoke of it often to others who could help her develop it. She drew word pictures of a future that included her new​ product, inspiring others to join her team. Marietta is​ a(n) ______________.

Idea champion

John has studied​ Maslow, Herzberg,​ Gilbreth, and House to see if he can identify factors that will cause his employees to work more effectively and efficiently. John is looking for ways to​ __________.

Improve productivity

After hearing a friend say​ "Why doesn't someone come with a better way to​ ...?" William began thinking of ways to meet his​ friend's need. William is in the​ ___________ stage of innovation.

Incubation

Zoe must make a comparison between the members of her team. This is not a task she​ enjoys, but she understands why it has to be done. She has listed all of her employees in order from highest to lowest performance levels. This took a great deal of​ time, but Zoe made sure that there were no ties between employees and that everyone was in the correct order. This is which approach for comparing​ employees?

Individual ranking

Gale and three coworkers work out at the same gym four days each week. Sometimes they talk about work because they operate similar machines. We would consider Gale and her coworkers to be​ a(n) _____________.

Informal group

The members of the production department at JKL Company think the engineers are a bunch of​ clowns; the engineers are convinced none of the production workers can read a blueprint. JKL could benefit from the organizational development technique called​ ___________.

Intergroup development

John is trying to decide whether or not a team is the best approach to reach the​ division's goals. When he assesses what is needed to reach the​ goals, he can see that many of the people in the division will be dependent on others on the team for their own success. This is an example of which of the​ "team tests" we use to determine if a team will do better than an​ individual?

Is there interdependence between the​ tasks?

Which one of the following would be considered a constructive conflict in a​ team?

Jack and Jill disagree on the best approach to generating ideas for a solution.

Chris met Ross for an informational interview about a job that Ross has now listed as open. At the​ meeting, Ross gave Chris a document that describes exactly what the new employee would​ do, how they should do​ it, and why​ it's done that way. This document is typically called a​ __________.

Job description

Enid's regular job is packer. But she has also learned to prepare shipping​ documents, accept deliveries from​ vendors, pull items from the shelves for​ packing, and relieve inventory when items are shippedlong dash—all by spending time working in each of those positions. Enid was trained through​ ___________.

Job rotation

An effective compensation system will​ _____________.

Keep employees motivated

In a learning​ organization, we would expect to find​ __________.

Knowledge management

After a turbulent year at Virginia Technology when customer demand came to a critical standstill and one whole division was let​ go, Brandon is not feeling very secure in his job. On a daily basis he is experiencing high anxiety guilt. This is best described as which of the​ following?

Layoff-survivor sickness

As a way to communicate innovations and new ideas with all employees inside McDoogles Game and​ Play, Jim McDoogle uses a tool called the McDoogle Black Box to facilitate sharing this information. McDoogles is what kind of​ organization?

Learning

Jayco builds travel trailers. It buys the chassis from one​ vendor, the furnaces from​ another, the windows and doors from a​ third, flooring from a​ fourth, and many other components from a variety of vendors. Jayco is using​ a(n) ____________ structure.

Network

The new HR team is finally building some camaraderie amongst its members. This represents which of the following stages of group​ development?

Norming

Without even saying​ it, everyone in the sales group knows that meetings start 5 minutes behind schedule. This exemplifies which of the following group​ concepts?

Norms

Michael is constantly pitching in and helping out when someone on the team needs​ help, even if it means staying late.​ Michael's behavior can best be described as which of the​ following?

OCB

Joanne loves trying new things. She is wonderful at experimenting with new​ technology, coming up with creative​ ideas, and working on the design table. This part of her personality may best be described by which of the​ following?

Openness to experience

In much the same way we can train dogs and children with treats for good​ behavior, managers can use​ __________ to help shape the behavior of employees.

Operant conditioning

Robert discovered that when he objected to new​ tasks, those tasks were assigned to other workers. So now whenever he​ doesn't want to do​ something, he objects in the same manner. This is an example of​ _____________.

Operant conditioning

Sam's Pizza is a local restaurant that everyone wants to work at. Sam gives all shift managers the power to make their own​ rules, meet the customer requests in their own​ way, and adapt the menu to the changing of seasons. This would be an example of which of the following​ structures?

Organic

Skidmore​ Brakes, a manufacturer of brake pads for​ cars, faces an environment with many​ competitors, frequent changes in the consumer protection​ requirements, and a great deal of uncertainty about the future. In this​ situation, we would expect Skidmore to prefer​ a(n) __________ structure.

Organic

Danielle believes her boss is an ogre. He threatens her with termination if she does not perform well and places unrealistic demands on​ her, often giving her too little time to complete tasks. She lives in fear of his angry outbursts. The tension in the office is thick enough to cut with a knife.​ Danielle's stress stems from​ _________.

Organizational leadership

Getting work done efficiently and effectively is considered the goal of?

Organizing

Ron was super excited about starting his new job. On his first​ day, Ron participated in a meeting where he learned about the organization and his new team. This meeting is called​ a(n) __________.

Orientation

When Rick objected to changes announced during the employee​ meetings, the rest of the employees supported him. So the plant manager began speaking with Rick before the meetings to forewarn him of the changes and solicit his opinion about them then presented the changes as a joint decision. From that point​ on, Rick spoke in support of the changes. Which method of reducing resistance did the plant manager​ use?

Participation

Jill and her teammates have become​ acquainted, established codes of​ conduct, and decided which person will fill which role on the team. Now they are ready to enter the​ __________________ stage.

Performing

Expecting to be working in the law library out of​ sight, Alicia wore orange and green striped leggings and a long​ T-shirt tied into a knot at the side on her first day as a paralegal at a prestigious law firm. Noticing how the other paralegals were​ dressed, and the disapproving looks from her​ supervisor, Alicia wore heels and a suit the next day. This example demonstrates​ _________________.

Pressure to conform

Human resource professionals wear many hats. They are legal​ advisors, safety​ experts, negotiators,​ disciplinarians, trainers, and many more. This situation can lead to stress caused by​ __________.

Role overload

Ross is having difficulty trying to find balance in life. He is feeling pressure as​ dad, husband,​ director, colleague, and friend.​ Ross's stress is being caused by which of the​ following?

Role overload

Employee job satisfaction is important to managers because​ _____________.

Satisfied employees are more productive

Stan is vice president of global operations with direct reports in​ China, Morocco,​ Mexico, Brazil,​ Germany, Thailand, the United​ States, and India. Stan uses his smartphone and​ Wi-Fi to log in to the corporate intranet to retrieve information and interact with his subordinates. His​ employer's biggest concern is​ _____________.

Security

Several people saw a​ hit-and-run accident. When police questioned the​ witnesses, they heard different descriptions of the vehicle that left the scene. These differences can be caused by​ __________

Selective perception

Ted started his auto repair service business in a rented garage with one service bay. As his business​ grew, he moved into larger facilities and hired additional service techs. Ted still makes all the decisions about the business and supervises all the techs. We would expect Ted to use a​ ____________ structure.

Simple

​"What would you do if you were required to discipline a worker with whom you are close​ friends?" asked Denver of the candidate. Denver is using​ a(n) ______________ interview.

Situational

The best​ _________ for a particular situation can be determined by the experience of the​ employees, the strength of corporate​ values, and the complexity of​ tasks, among other factors.

Span of control

Jim had been in his position about three​ years, placing him in the middle on the seniority list. He had never been promoted and probably never would. He was rated as average on all of his performance evaluations. There was nothing about him that made him particularly noticeable. But it appeared to his coworkers that Jim received special treatment. He had the largest desk in the department and a reserved parking​ spot, for example. In this​ situation, there is a problem with the​ _______________.

Status system

The new research group is filled with conflict. Ross and Dawn are still competing to gain leadership and have the team follow their personal lead. The team is confused not only about​ leadership, but also about the reason they were called together. There is a great deal of aggravation and disenchantment with the research group. At this​ point, the research group is experiencing which of the following group​ stages?

Storming

Which of the following is considered a contemporary organizational​ design?

Team

Amazon is one of the first large online retailers who was able to capitalize in a change in​ ___________.

Technology

Desmond works for a technology firm in Virginia from his home in South Carolina. He is able to stay connected through​ Skype, Messenger, and the​ organization's intranet.​ Desmond's work arrangement is most like which of the​ following?

Telecommuting

Star Coffee is looking for a coffee drink that will be their next big seller. They have asked all the baristas to participate in creating new recipes for this drink. They have also told all baristas to go ahead and try any flavor combination they​ want; there will be no ramifications for​ "bad taste." Star Coffee is doing which of the following to increase creativity and​ innovation?

Tolerate risk

__________ is learning experiences that seek a relatively permanent change in employees by improving their ability to do their jobs.

Training

The customer care team has leveraged​ ________ to be the very best. They have a great deal of cooperation and have little in fighting.

Trust

Alexandria never turns off her work cell​ phone, believing she must be available​ 24/7/365. She answers emails and texts while on vacationlong dash—on those rare occasions when she actually takes a vacation. She is driven to​ succeed, always with her eye on the next promotion. Alexandria is the typical​ _________ personality.

Type A

Danylle has heard the new vision for her​ team, and has a basic understanding that things​ can't stay the way they​ are, but she is still not excited about the change. The best way to describe​ Danylle's resistance to change is which of the​ following?

Uncertainty

Ross understands that things​ can't stay the way they​ are, but he is not at all sure what the future looks like for the​ gluten-free market. The best way to describe​ Ross' resistance to change is which of the​ following?

Uncertainty

To prepare for the launch of its new​ product, Kontek drew employees from many functions for its launch team. For most of the​ day, these employees performed their regular functions and reported to their assigned supervisor. But during the part of the day when they worked on the product launch​ team, they reported to the team leader. This practice violates the concept of​ __________.

Unity of command

Aaron operates an event planning company whose services include​ weddings, parties,​ conventions, and class reunions. He has only one other​ full-time employee. Depending on the​ event, Aaron will engage the services of​ caterers, florists, game equipment​ renters, and suppliers of​ tables, tents, and table service. Aaron is using​ a(n) ____________ structure.

Virtual

William is assigned to​ Tony, a​ high-seniority employee considered an expert at his​ job, to learn how to operate the equipment. But today William is distracted by the argument he had with his wife before work. When it was​ William's turn to operate the​ machine, he​ didn't know what to do. What might account for​ William's lack of​ learning?

William did not pay attention to his trainer

At the local ice cream​ parlor, every employee had his or her own specialty. Ron made all the banana​ splits, Ross made the ice cream​ cakes, Maddi made the ice cream​ cookies, and Reese took care of all the chocolate dips. This is an example of which of the​ following?

Work specialization

Which of the following benefits is legally required to be paid by the​ organization?

Workers' comp

Joan was passed over for a​ promotion, which left her bitter and angry. Lately she has been making promises she does not​ keep, missing​ deadlines, and agreeing to serve on a team then failing to do the work assigned to her. Organizational behaviorists would call her actions​ _____________.

Workplace misbehavior

The members of the safety team at Lamps R Us Company enjoy each​ other's company and are dedicated to improving the safety record of their employer. We would expect to see​ ___________________ from this team.

a strong increase in productivity

Organizations desire to limit absenteeism because​ _________________.

absenteeism is expensive in both dollar outlay and lost productivity

Power can be described as​ ________________.

an individual's capacity to influence decisions

Gen Y workers look for an environment that​ _______________.

appreciates what they have to offer and provides opportunities for growth and advancement

To improve the reliability and validity of the​ interview, the interviewer should​ _________.

ask each candidate the same questions in the same order

​"Personality is a subject for​ psychologists, not for managers. I​ don't need to know that​ stuff," said Alvin. Unfortunately for​ him, he is wrong because​ ______________

a​ person's personality affects the way​ she/he thinks,​ feels, and acts

In a global​ team, cohesiveness​ _______________.

can be difficult to achieve

Because employee referrals are​ pre-screened, the HR professional​ ___________.

can expect the candidates to be​ well-qualified

A performance management system requires​ __________________.

comparing desired employee performance with actual performance

Ida had been the​ go-to person when coworkers needed help with the product database. Then the company bought a new database​ application, quite unlike the old one. Despite training on the new​ software, Ida complained it was an unnecessary​ expense, that the company​ didn't need​ it, etc. The real reason for​ Ida's resistance was​ ____________.

concern over personal loss

At Research and​ Testing, Inc., the management believes it is treating employees​ respectfully, paying a fair​ wage, and offering benefits that are important to them. But productivity is not as high as management would like and both turnover and absenteeism are running higher than expected. To help solve the​ problem, Research and​ Testing, Inc. should​ ____________.

conduct an employee attitude survey

Rumors were flying fast and furious at MNO Corp. Some said the plant was​ closing; others said half the employees were being laid off. So when management finally announced the new​ strategy, employees were​ hesitant, many of them still thinking they would lose their jobs. To reduce this​ resistant, management should​ ____________.

educate the employees about the change and kill the rumors with accurate information

To save money on retirement​ benefits, companies have​ ____________.

eliminated the​ guaranteed-income pension plan

Berle has decided he will retire in six months. Lately he has been doing only what is necessary to keep his job. He spends more time socializing at work and less time actively working. He displays an​ "oh, well,​ whatever" smile when his mistakes are brought to his attention. Berle is lacking​ _____________.

employee engagement

In many collectivist​ societies, _________________.

employees performed better in a group than when working alone

Managers should be interested in perception because​ _____________.

employees, using their own personal​ filters, form their idea of reality by the way they interpret events then decide how to respond based on those perceptions

On her first day of​ employment, Helena's manager introduced her to all the other employees in her​ area, reviewed the​ company's products, customers and​ history, showed her around the​ building, and took her to her workplace. He gave a copy of the company mission and vision statements and explained how her duties helped the firm meet its objectives. All this was done to fulfill the important goal of​ orientation, to​ _____________.

familiarize her with the​ job, the​ company, and her work unit

In Asian​ cultures, status comes from​ _______________.

family position and formal roles held in organizations

A major function of the human resource department is to​ ___________.

have the right people in the right place in the organization at the right time

Sexual harassment is a management issue because​ _____________.

it can poison the workplace and reduce productivity

With respect to​ appearance, Gen Yers prefer​ _______________.

jeans, T-shirts, and​ flip-flops

Once upon a time BMI was a very large company with many​ departments, supervisors who managed only a handful of​ employees, and a senior management team that made most of the decisions. Lower level employees had zero latitude when dealing with customers. In this situation we could also expect to find​ ______________.

lots of rules and regulations governing the actions of employees

​"Hey, we got trouble right here in River City and that starts with T and that rhymes with P and that stands for​ Pool." In the movie The Music Man​, Harold Hill used this argument to persuade the townspeople to buy musical instruments and uniforms for the​ town's youth. His method was​ ___________.

manipulation and​ co-optation

Gen Yers prefer to​ _________ so they can​ __________.

meet​ virtually; multitask

Trenton would like to make sure his​ firm's training dollars are well spent. One of the training courses dealt with conflict management. To determine whether the training was​ effective, Trenton should​ _________.

monitor whether the​ employees' behavior has changed

One way employers are striving to reduce health care costs is​ _____________.

offering incentives such as reduced health insurance premiums and opportunities for healthy lifestyles.

Della has been promoted to​ first-line supervisor, a position she has never held before. She is excited but apprehensive.​ Della's stress is associated with​ _____________.

opportunities

The intent of the selection process is to​ ____________.

reduce the probability of making accept and reject errors while increasing the probability of making correct decisions

Work teams are best suited to situations that​ _____________.

require multiple​ skills, judgment, and experience

Each morning Angela and her coworkers decide how the work will be divided among themselves. They decide what tools and materials they will need​ and, if a member should decide to​ leave, who will replace the worker. These employees are part of​ a(n) ____________.

self-managed work team

When deciding on an organization​ structure, managers should consider​ _____________.

strategy, size,​ technology, and environment

When deciding on an organization​ structure, managers should remember that​ __________.

structure should facilitate goal achievement.

The main difference between a group and a team is​ ___________.

team members work​ interdependently; group members work independently

Belinda, a supervisor of machine​ operators, reviewed production records at the end of the​ week, noting that​ Harvey's numbers were lower than the other operators. Her conclusion is that Harvey is choosing not to work as fast as the others. Belinda may have fallen victim to​ ___________.

the fundamental attribution error

Employees are more likely to be engaged with their work when​ _________________.

they are shown respect and have balance between work and life obligations

Gen Y workers are unlike earlier generational cohorts because​ __________.

they have grown up with a broad range of opportunities and experiences

After the installation of a new piece of​ equipment, Porter noticed more employees were complaining of back injuries and blamed it on the equipment. Porter decided perhaps his employees could benefit from​ __________.

training in the proper use of the equipment

Despite repeated periods of intense​ conflict, Megan's team has accomplished much in a short​ time, generating a wealth of ideas and suggestions related to their team mandate. This situation demonstrates that​ ___________.

under some​ conditions, high levels of conflict are conducive to high levels of group performance

Kurt​ Lewin's model in dealing with change involves​ __________.

unfreezing, moving, and refreezing

Managers are well advised to think carefully about the behaviors they reward because​ __________________.

what gets rewarded gets repeated


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