management final

When considering the three elements of charismatic leaders, how would a leader energize others?

By demonstrating personal confidence

What is the basis of effective communication?

Consistency of meaning

What is one method of controlling conflict?

Enhancing coordination of interdependence

Conflict between two teams within an organization is an example of which type of conflict?

Intergroup

Which of the following is an organizational barrier to communication?

Language differences

According to Taylor, why are people willing to perform difficult and unpleasant work?

To earn money that is more important than the unpleasant work

Which of the following can generate conflict within an organization?

Hiring outsiders

What can leadership, in conjunction with management skills, do for an organization?

Keep it aligned with its environment.

Which of the following can make an informal leader a desirable asset in a group?

Referent or expert power

Traditional forms of written communication _____.

inhibit feedback and interchange

The use of noncoercive influence to shape the group's goals and motivate behavior toward the achievement of those goals is the definition of the _____.

process of leadership

Petra works for human resources in the staffing department. The department manager she supports has seven open positions and wants them filled now. However, the division manager has told Petra they plan to start reducing staff within the next month and not to fill any open positions. Petra is likely experiencing _____.

intrarole conflict

According to expectancy theory, in order for motivated behavior to occur, which condition must be met?

A person must believe that if effort is expended, high performance will result.

Julius is looking at various motivational tools for his department. Before he decides on one, he decides to try and determine which factor or factors really motivate people. Which view of motivation is Julius using?

Content perspective

According to Fiedler, when considering situational approaches to leadership, what is the key situational factor?

Favorableness of the situation from the leader's perspective

As a manager, Zereth provides her team with broad goals, then allows them to be self-directed in carrying out routine activities that support those goals. Which of the following does Zereth use to motivate her employees?

Human relations approach

Lionel has had difficulty establishing credibility in his investigative role at Crane Cyber Security. His background is in finance, so the engineers at the firm do not perceive him to have enough knowledge about the technological systems needed to investigate malware protection issues. Which type of barrier to communication is Lionel's lack of credibility?

Individual

A manufacturer of small gaskets realized it could not produce enough to fill the order from one of its customers and called to tell the customer the order will be delayed. This angered the organization that needed the parts for its own manufacturing process, and it demanded the parts be sent immediately. Which type of conflict occurred between the manufacturer and the company it was supplying?

Interorganizational

Andrew has been working a lot of hours at work in order to be caught up before leaving for vacation. Just before leaving for vacation, his boss texted him and asked him to review a report once more before sending it to a client. Andrew reviewed the report while on the airplane, but his spouse was annoyed. Which type of conflict is Andrew experiencing?

Interrole

When determining the best way to encode a message, what should the sender base his or her choice on?

Knowledge of the situation and receiver

Eli has found that organizational rewards do not inspire him, and he would rather do freelance work because of the independence it offers him. For Eli, what does independence act as?

Leadership neutralizer

Which of the following did Fiedler argue about the relationship between the leader's style and its relationship to a specific situation?

Leadership style is fixed, so situations must be changed to match the leadership style.

Woojin likes to be in control of his environment, and he is a very good manager. He rarely misses time from work and is considered to be a superior performer by his managers. Which of the following needs likely accounts for Woojin's behavior?

Power

Which of the following are approaches to motivation focusing on why people choose certain behavioral options to satisfy their needs and how they evaluate their satisfaction after they have attained those goals?

Process perspectives

Polani knows that employees talk about work even when they are not working. Every quarter, Polani arranges an offsite event for her employees. They relax, socialize, talk about what is happening around town, and even work on occasion. What is Polani hoping to promote by including employees in social gatherings?

Promoting a strong sense of culture

At the quarterly company meeting, the CEO spoke repeatedly about the importance of return on investment. His purpose was to underscore smart budget decisions, wise investments, and taking advantage of opportunities to grow the business in a way that would reward all employees. However, the employees understood the term to mean that budget would be cut and resources reduced to increase profits for shareholders and senior management. This scenario illustrates what organizational barrier to communication?

Semantics

As a new employee, Ahmed is learning a lot about how to do his job. In addition, he is learning about some unwritten rules, such as what time to show up, how long to take for lunch, and that his manager discourages personal calls during work time. What process is Ahmed experiencing as he moves from being an outsider to being an insider?

Socialization

Eva has worked in the accounts payable department at her firm for over 20 years. Her job has changed during this time, as advancements in computer technology have essentially eliminated all potential for processing errors. Eva operates with little supervision because of her extensive experience and the routine nature of her job. Which form of leadership should Eva's manager use?

Substitute

For which reason might employees engage in political behaviors?

To protect themselves from others

Jolanta told her manager she will be late for work today because of an appointment. Her manager knew Jolanta would make up the hours, either by staying late or working on the weekend. Which type of work arrangement does Jolanta have?

Variable

Petra has heard through the grapevine that one of her employees is in danger of not making a deadline, but this employee is reluctant to tell her. What can Petra do to overcome reluctance on the part of her staff?

View the news as a challenge that must be overcome

Anna is the sales manager for Wheelright Glass Products. She has a sensitive announcement to make to her team of 12 sales representatives. She wants to meet with each of them independently so that she can discreetly address any of their individual concerns. Anna has outlined the points that she needs to convey so that the message is consistent and useful when presented to each employee. To prevent the message from being communicated to members of her team with whom she has not yet spoken, which type of communication network pattern does Anna need to maintain?

Wheel