Management Final

Typically we only process ___ percent of what we hear

20 to 50

A ___ consists of members from different areas within an organization

Cross functional team

Instrumentality in expectancy theory indicates if the person

believes their behavior will lead to a reward

___ results from managers authority to punish their subordinates

coercive power

___ is defined as monitoring performance, comparing it with goals, and taking corrective action

controlling

___ control describes what norms are established and reinforced

cultural

___ is when you assign someone to play a role of the critic to voice possible objections

devils advocate

Control is needed in order to

discover irregularities and errors

___ conflict hinders the organizations performance or threatens its interest

dysfunctional

The ___ communication medium is best for routine, clear situations

email or written report

___ describes the ability to recognize and understand another persons feelings and thoughts

empathy

Step 1 in the control process is

establish standards

___ leadership includes communicating ethical values to others and rewarding ethical behavior

ethical

___ are received by a person from others for performing a particular task or behavior

extrinsic rewards

The ___ communication medium is best for nonroutine, ambiguous situations

face to face

(T/F) In nonverbal communication, dont worry about your facial expressions

false

(T/F) in nonverbal communication, you should turn away from the speakers when talking

false

Groups always follow tuckmans model of team development (T/F)

false

Personalized power is power directed at helping others (T/F)

false

Task roles consist of behavior that fosters constructive relationships among team members (T/F)

false

The process of getting oriented and getting acquainted in team development is called

forming

___ conflict benefits the main purposes of the organization and serves its interests

functional

___ describes the unofficial communication system of the informal organization

grapevine

___ control describes how info is disseminated or who is given what info

informational

___ provide satisfaction to a person from simply performing a particular task

intrinsic rewards

The ability to influence employees to voluntarily pursue organizational goals is generally called

leadership

A persons ___ is a psychological process that drives goal directed behavior

motivation

___ are general guidelines or rules of behavior that most group or team members follow

norms

___ involves monitoring performance to ensure day to day goals are being met

operational control

To be an effective listener, its important to ___

paraphrase back what you hear

Emotions and attitudes are considered ___ factors that contribute to a persons motivation

personal

___ uses positive consequences to strengthen a particular behavior

positive reinforcement

___ are socially determined expectation of how an individual should behave in a specific position

roles

Which of the following is not a process theory/perspective on motivation

self determination theory

The ___ in the communication process encodes the message and selects the medium

sender

The contingency leadership style is a ___ approach to leadership

situational

___ involves monitoring performance to ensure strategic plans are being implemented

strategic control

___ focuses on organizing employees and resources, as well as using reward and punishment

task oriented behavior

A concern related to control systems is

too little employee participation

The ___ attempts to identify distinctive characteristics that account for the effectiveness of leadership

trait approach to leadership

(T/F) Job design has two techniques: fitting people to jobs and fitting jobs to people

true

(T/F) Motivation is important from both 1) a personal and 2) a business perspective

true

(T/F) The main point of Maslows hierarchy of needs is that people want more than a paycheck

true

(T/F) the first step of being an effective speaker is to tell your audience what youre going to say

true

Decentralized control is characterized by informal and organic structural arrangements (T/F)

true

Ingratiating someone is considered a soft influence tactic (T/F)

true

Inspirational motivation is one of the four key behaviors of transformational leadership (T/F)

true

Norms help clarify team member role expectations (T/F)

true

Someone who is high in Machiavellianism generally puts results over principles (T/F)

true

To be a successful manager, it is important to understand that every situation is different (T/F)

true