Management Final

A large meat packing plant in Worthington, MN has over 2,000 employees who speak over 60 native languages. This is an example of_____________.

diversity

In what decade did the US Congress pass the Fair Labor Standards Act that set standards for minimum wage and overtime?

1930s

Which of these is an example of controlling?

A student changes her approach to the management assignments because she isn't getting a high of a grade as she'd like

How would you respond to the following statement? "Group conflict is always bad."

Cognitive conflict is strongly associated with improvements in team performance

Which of these is NOT true about a mission statement as compared to operational plan?

It is intended for an internal audience

Let's say that when Melissa, an employee in our San Diego office, wants to produce a new brochure she has to work through the communications and marketing department here in our headquarters of Arden Hills.

centralization

_____________ was a major trade agreement (1947-1995) that reduced and eliminated tariffs, limited government subsides, and established protections for intellectual property, and was eventually replaced by the World Trade Organziation.

General Agreement on Tariffs and Trade

A corporation sometimes expands through a buy strategy. Which of these is a buy strategy?

Acquisitions

According to your book and your homework assignment, which is NOT one of the keys to an organizational culture that fosters success?

Artifacts

The___________ is a portfolio strategy that managers use to categorize their corporation's businesses by growth rate and relative market share. This strategy helps them to decide how to invest corporate funds.

BCG matrix

How does an organization provide for its employees' self-actualization needs?

By providing employees the opportunity to use their gifts and passions at work.

Which management thinker would most agree with this: I can encourage you to come to class, I can reward/punish you for coming to class, but the ultimate decision as to whether or not you come to class is yours. Additionally, you will be more likely to come to class if you respect me as a teacher enough to accept my authority.

Chester Barnard

Which of the following statements regarding cohesiveness is true?

Cohesive groups have lower turnover.

__________ is the extent to which team members are attracted to a team and motivated to remain with it.

Cohesiveness

One of Mary Parker Follett's main contributions to business was the understanding of how to manage_________________.

Conflict

Which of these is an example of organizing?

Deciding who has the authority to make a major purchase for your company

Which is these is NOT one of the most successful ways to manage resistance to change?

Declare victory early because it will build employees' confidence

Which of these is NOT an essential part of planning?

Determining an organizational structure to implement your plans

One of the things I do in my job is to update the digital display next to my office so that everyone can know what is going on in the Dept. of Business and Economics. This is an example of Mintzberg's managerial role of:

Disseminator

When Jay Barnes became president, Bethel had 6 different admissions departments, all reporting to different people. If you saw that on an organizational chart, you would know that, at the top level, the organization is structured:

divisionally

Various persons or groups with a legitimate interest in a company's actions are called_____________.

stakeholders

Pitching coaches often help the players identify and eliminate wasted motions that not only make the throw less effective, but also unnecessarily tire out a pitcher's arm. Which management thinker would be most excited by the pitching coach's work?

Frank Gilbreth

When Millard Fuller, who founded the world-renowned Christian housing ministry Habitat for Humanity International with his wife, ended his service as president his role was limited to that of a figurehead. After this change, what functions did Fuller most likely do until he retired?

He preformed ceremonial duties like greeting company visitors

A female employee at a Minnesota-based laundry company (they do laundry for the health care industry) said she was subjected to repeated sexist insults, slurs, name-calling and physical aggression by a male coworker. Which type of sexual harassment was this likely to have been?

Hostile work environment

After graduating from Bethel, Casey started a job in a leadership development program at General Mills. As part of the program, every 6 months he changed jobs and departments so he could get experience in a wider range of the company and he could develop new and various skills. What type of program is this?

Job rotation

Which of these jobs is most specialized?

Lucas works at a window frame factory where he puts glass into frames over and over again each shift

Which of these is does NOT enable a larger span of control?

Managers perform functional tasks in addition to management tasks.

Which type of departmentalization needs the best and most skilled managers to run effectively (mostly due to their complexity and high need for coordination)?

Matrix

Your book gave the example of Procter & Gamble, where a manager on the Pampers team reports to both a head of Baby Care and a head of Marketing. This is an example of _______________ departmentalization.

Matrix

Which has a greatest impact on employee behavior and choices?

Our corporate code of ethics

A fitness studio decides it wants to open 15 new stores over the next 3 years, to become the leading fitness change in its region. This is an example of:

Planning

In both in the book and in class we talked about the 4 different categories of workplace deviance. Which is not one of the 4 types?

Profit minimizing

On Thursday, President trump announced new tariffs will be put in place on Chinese goods entering the US, in response to China's violation of intellectual property standards. These tariffs are designed to make Chinese goods more expensive, increasing the likelihood that US companies and consumers will buy US made goods. This is a form of____________.

Protectionism

Which management idea first introduced the idea of pay for performance - that if employees meet pre-established levels of productivity they were paid more money?

Scientific Management

In an article about BP Amoco, its CEO said that the company's commitment to______________ is all about trying to align its policies, values and behavior with those of the societies in which it operates because, ultimately, superior performance means being in touch.

Social Responsibility

____________ occurs when workers withhold their efforts and fail to perform their share of the work.

Social loafing

Top management is responsible for developing long-term_____________ that make clear how the company will serve customers and position itself against competitors in the next two to five year.

Strategic plans

According to the Cola Wars video, Pepsi made better use of the technological dimension of the environment by:

buying old beer bottles to put their Pepsi in

Which was NOT one of the 4 categories of motivational theories that we talked about in class?

Team

Your book gives the example of how UPS was worried that the invention of the 3D printer would hurt their business--people would now be printing their own products at home instead of buying them hand having them shipped via UPS. Porter's 5 industry Forces would label this as:

Threat of Substitute Products

Goals and plans tend to be set from the ______________ and implemented from the____________.

Top down; bottom up

______________ is defined as unethical behavior that violates organizational norms about right and wrong.

Workplace deviance

Which is NOT an advantage of satisficing in decision making?

You can choose the absolute best option

The desire to form close personal relationships, avoid conflict, and establish warm friendships, describes

a need for affiliation

It is common and acceptable for people to come in late or leave early from the marketing department's weekly meetings. This is an example of:

a team norm

In practice, we can't always make decisions that are fully rational. This is because:

all of the above

In class the other week, Theo said his older sister is currently working in India. While she is working in the foreign country, she can be classified as (assume it is a short-term assignment and she doesn't intend to move there permanently and change her citizenship):

an expatriate

The Hawthorne Studies change the face of management because they showed that:

attention to the human factors of work is important to increasing productivity

Weber felt one of the main advantages of a bureaucracy is that it:

bases promotions based on qualifications instead of heredity.

A organization that exercises control on the basis of knowledge, expertise, or experience is a:

bureaucracy

What's missing from our definition of motivation? "Motivation is the set of forces that initiates, _________________, and makes people persist in their efforts to accomplish a goal."

direct

Where standardization and consistency is important, it is most common to_____________.

centralized authority

In our class video about Walgreens, Mike Arnoult had the idea of the Get A Shot - Give A Shot campaign, but he didn't actually have a way to implement. The head of he immunization department took the responsibility to guide the change effort and make it happen. The head of immunization can be seen as the:

change agent

Which of the following methods for managing resistance to change should only be used as a last resort or under crisis conditions?

coersion

When Kyle took ILA from me last year (Introduction to the Liberal Arts--Bethel's previous freshman seminar course), I had him read the story about how John Alexis Edgren founded Bethel. This was designed to help:

communicate and maintain Bethel's culture

The term_________ refers to both the financial and non-financial rewards organizations give employees in exchange for their work.

compensation

The term____________ refers to the degree to which someone is organized, hand-working, responsible, persevering, thorough, and achievement-orientated.

conscientiousness

According to Sue and Candice in the Boulder, CO location of Camp Bow Wow, one of their most difficult things is balancing effectiveness and efficiency in

customer service: interaction with dog owners at check in/pick up to make them feel special but keeping the line moving

A main disadvantage of scientific management is that it:

dehumanized the workers

Performance appraisals are usually___________ by HR and _____________ by managers.

designed; implemented

Let's say Pancheros Mexican Grill can currently be classified in the BCG Matrix as a Question Mark--it is in the growth market of casual fast food, but has a small market share compared to its larger competitors of Chipotle, Qdoba, Taco Bell, and Taco Johns. If the market for causal fast food slowed down and no longer saw growth, and Pancheros still had small market share, it would now be classified as a:

dog

The purpose of a trade agreements like GATT or NAFTA is to:

encourage trade amongst nations

When Bethel decided to build a new fitness center, they first tried to determine the forces that drive the change and the forces that restrain the change. This is called a:

force field analysis

Where do we find information about our company's opportunities and threats?

from the external environment

A strong advantage of a building a wholly owned affiliate as a form of global business is that it:

fully reflects your values and cultures

Sometimes when a team has been together so long they start to have the same ideas and perspectives. They also sometimes just agrees with each other so that they'll be liked. This is called:

groupthink

You are working on a project in a group for a class. You're pretty sure your group isn't doing enough to get an A, but don't say anything because you really like your group and don't want to make the other people mad. This is an example of:

groupthink

With __________ change, there is less risk because mistakes are smaller and less costly to fix.

incremental

Most years when the new car models come out there aren't any radical changes from the previous year. Instead, they make small minor improvements over the previous model. This is an example of:

incremental change

Which of the following would be a component of Red Robin's general environment?

inflation

Patterns of innovation over time that can create sustainable competitive advantage are called_____________.

innovation streams

An organization development initiative designed to implement change and increase the effectiveness of the organization is called a(n)____________.

intervention

An advantage of transformational change is that:

it is usually very well planned in advance

Reinforcement theory says behavior is a function of___________.

its consequences

Mary Parker Follet encouraged managers to:

lead in a way that enabled workers to give their best

Cherokee Group (the clothing company) has been moving globally lately. They've done so by identifying a major retailer in a foreign country and selling that retailer the exclusive rights to sell Cherokee gets into the country more easily. This is an example of:

licensing

Some people prefer working in tall organizations, especially those who:

like to see a career progression through promotions

Company X wanted to start using a different supplier for one of their main parts. They looked at every single possible supplier on the market, gathered complete information on all the choices, and choose the optimal supplier. They were__________ in their decision making.

maximizing

A manager regularly reads the Wall Street Journal to keep up to date with what is happening in the business environment. The manager is performing the role of a___________.

monitor

Lets say the volleyball team has a game coming up and they learn the best player on the competitor's team won't be playing because of a sprained ankle. A SWOT analysis for our team would call this a(n):

opportunity

Maslow's theory is fundamentally different than McClelland's because Maslow thought that____________ and McClelland thought_____________.

people's needs change over time; people's needs don't change.

At the end of the semester you will complete IDEA evaluations providing feedback about your experience in this class. My manager will review them to see if I did a good job or not. This is a form of_____________.

performance management

A former student of mine once told me about how her parents had been trying for years to start a new business in their native country of Nigeria. The problem was the leaders of the country changed frequently and with each new leadership team new policies and procedures were put in place and they'd have to start all over again. This is an example of:

policy uncertainity

Kolberg's 3 phrases of moral development include:

preconventional, conventional, and postconventional levels

Hallmark has four departments. These departments are (1) Flowers and Gifts, (2) Cards and E-cards, (3) Hallmark Collectibles, and (4) Photo Albums and Scrapbooks. Hallmark uses________ departmentalization.

product

Earlier this year Trout Lake Camp had a table in the commons to try to find students to work there over the summer. They were:

recruiting

The primary advantage of diversification in a company's portfolio is that it:

reduces the overall risks

In our class example we saw that General Mills significantly narrowed their product lines, selling off segments like Izod and Eddie Bauer. Their portfolio can now be classified as:

related diversification

____________ forces support the status quo, and block change from happening

resistance

You're interviewing for a new job. As you walk through the office you notice that it is really quiet and there seems to be very little interaction amongst coworkers. This is an example of the ______________ level of organizational culture.

seen

The___________ model holds that the only social responsibility that business have is to maximize profit.

shareholder

The purpose of a ___________ strategy is a turn around very poor company performance by shrinking the size or scope of the business

stability

Let's say Pancheros Mexican Grill can currently be calssified in the BCG Matrix as a Question Mark-- it is in the growth market of casual fast food, but has a small market share compared to its larger competitors of Chipotle, Qdoba, Taco Bell, and Taco Johns. If Pancheros started to dominate, stealing away the market share from the others and becoming the largest player in the market, they would turn into a:

star

Although they had been very successful in the past, Sony refused to change to adapt to the new demands of consumers. This is an example of:

strategic dissonance

As Malta got ready for its admittance into the European Union (EU), the EU removed all taxes on the importation of goods manufactured in Malta. In other words, the EU abolished__________ for Malta-manufactured merchandise.

tarrifs

Theo Chocolate measures its values to society by:

the company's impact on consumers, farmers, and the natural environment.

According to a 2016 article from USA today, the head coach of a large university's football team received a $325,000 bonus because his team made the NCAA playoffs, which could have gone up to $525k if the team had won the national title. This is likely based on the belief that people are more likely to be motivated to put in more effort if they think it will cause them to performance better and that they will receive a desired reward. This is an example of:

the expectancy theory

One of the reasons Bethel chose not to put lights on our tennis courts is so they wouldn't shine in the windows of our neighbor. This is an example of:

the stakeholder model of social responsibility

Prior to Scientific Management, most workers:

used their own tools and did their job however they wanted to (including how fast they wanted to)

I sometimes walk through the commons and see students who have left their backpacks and even computers sitting there unattended for hours. This is a ___________ that indicates Bethel's key cultural beliefs of trust and honesty.

visible artifact