Management Final

Which of the following directly led to the big move to automate factories after World War II.

shortage of skilled workers

Which type of leader behavior, identified by the path-goal theory, primarily involves being friendly and approachable, showing concern for subordinate welfare, and treating members as equals?

supportive

Darnell is responsible for reviewing the benefits offered to all employees. He met with several employees individually to get their suggestions, and based on their ideas, developed a package he thought would be most appropriate. Which aspect of Vroom's decision tree decision-making style did Darnell use?

consult individual

Tariq is determining which supplier is most likely to meet his supply needs at the most reasonable cost. As he identifies feasible alternatives, Tariq is engaging in ____

decision making

Which of the following is true of job sharing?

It allows the organization to benefit from the talents of more people.

What can leadership, in conjunction with management skills, do for an organization?

Keep it aligned with its environment.

The administrative model of decision making ____.

describes how decisions are actually made

Delta Corp. introduced a new set of policies, giving its employees more flexibility in work hours. This decision was made in response to complaints from employees about fatigue. Which step of the rational decision-making process is illustrated in the scenario?

implementing an alternative

According to the results of a classic study, employee participation ____.

increases productivity and satisfaction

An example of a force for change in the task environment of an organization is ____.

pricing strategies of competitors

Nutrimax Inc. sponsors a football championship in Oriel in August every year. The Oriel regional manager of Nutrimax sends a check to the Oriel Football Association in July of each year in order for them to prepare for the championship. The regional manager's decision about when to send the check to OFA is a(n) ____ decision.

programmed

3M is a highly innovative firm that is constantly seeking new markets and is oriented toward growth and taking risks. It uses a(n) ____ strategy.

prospector

Which of the following refers to buying materials and resources needed to produce products and services?

purchasing management

Which of the following, also called procurement, is considered to be at the heart of effective supply chain management?

purchasing management

What are new products, services, or technologies developed by an organization that completely replace the existing products, services, or technologies in an industry?

radical innovations

Just-in-time method helps an organization control its ____.

raw materials inventory

When a leader has a high degree of charisma and loyalty, they also have a high degree of ____ power.

referent

Which type of power is primarily based on identification, imitation, loyalty, or charisma?

referent

Which of the following argues that behavior that results in rewarding consequences is likely to be repeated, whereas behavior that results in punishing consequences is less likely to be repeated?

reinforcement theory

Housing, clothing, and job security would all be included in which of Maslow's need categories?

security

The OB Mod program starts by ____.

specifying behaviors that are to be increased or decreased

What is the advantage to those organizations who use unrelated diversification?

stable performance over time

For many executives, which type of incentive makes up the largest share of their salary mix?

stock options

Sabine is focusing on the processes to use to achieve her strategies and goals for the year. What is Sabine working on?

strategy implementation

The Windows operating system is used in 90% of the world's PCs. Microsoft has an international ____.

strength

Alba Inc. replaced old equipment with new and advanced production equipment in all its plants. This is an example of a change in the area of ____.

technology and operations

In general, while identifying alternatives, the more important the decision, ____

the more alternatives should be generated

Which framework is useful for managers as they plot how sales volume changes over the life of products?

the product life cycle

What is the underlying assumption of a gainsharing program?

The employer and the employees all have the same goal.

What is the advantage of setting business-level strategies?

Ability to focus efforts in a targeted manner.

What is a coalition?

An informal alliance of individuals or groups formed to achieve a common goal.

Which of the following must occur for an organization to support differentiation?

Marketing and sales must emphasize the high-value image of an organization's products.

Assuming an SBU retained its share of the market, how would it be classified if it was a star and its market subsequently became a low-growth market?

a cash cow

Shareen bought a pizza from a new pizza shop in town. She and her family all agreed the pizza tasted terrible, and the crust was like cardboard. Which dimension of quality were they describing?

aesthetics

According to the evidence-based management approach, managers must ____.

be committed to fact-based decision making

Quality is the totality of features and characteristics of a product or service that ____.

bear on its ability to satisfy stated or implied needs

In which way does avoidance act as a reinforcement?

by allowing escape from undesirable consequences

Ugar's organization have some products that no longer sell well, but the company is not ready to abandon them as part of the product line. How can investing in research and development help improve operations related to these existing products that no longer do well?

by identifying new uses for them

When Ozlem buys new laptops for her department, with preinstalled software used by her company, she's making a decision under a condition of ____.

certainty

Punishment involves the use of ____ power.

coercive

The level of productivity achieved by an individual firm is called ____ productivity.

company

The process of choosing one alternative from among a set of alternatives is called ____.

decision making

Which strategy would Pepsi use to promote its Aquafina brand on the basis of its purity?

differentiation

The key difference between managerial and process innovations is that process innovations ____.

directly affect manufacturing

Which of the following is a source of control for in-transit inventory?

distribution control systems

The number of different businesses that an organization runs, and the extent to which these businesses relate to one another, is represented by ____

diversification

Which of the following refers to a large-scale information system for integrating and synchronizing the many activities in the extended enterprise?

enterprise resource planning (ERP)

Leo told an inappropriate joke at the staff meeting, and his coworker ignored it by not laughing or acknowledging it. What was she using to change this behavior?

extinction

Based on the forces for change, what is a primary reason for problems that organizations face?

failure to anticipate or respond to change properly

A manager who provides reinforcement on a weekly basis, regardless of behavior, is using a ____ schedule.

fixed-interval

According to the classical decision model, decision makers ____.

have complete information about the decision situation

The first organized approach to studying leadership focused on ____.

leadership traits

The needs for achievement, affiliation, and power are referred to as ____ needs.

manifest

Fast food restaurants that assemble breads, spreads, and fillings as per the customers' preferences belong to the ____ industry.

manufacturing

A company has recently undergone a transformation from using a highly centralized approach to a much more decentralized approach for managing its operations. This change represents a change in the area of ____.

organization structure

Which type of change is designed and implemented in an orderly and timely fashion in anticipation of future events?

planned change

When the top management at Venus Corp. sought to change the organization design, form more work teams, and decrease the managers' span of management, it met with great resistance from the managers. This was because the managers feared that their power within the company would decrease. The managers' reaction to change was brought about by ____.

threatened self-interests

Why is management needed in organizations?

to achieve orderly results

For which reason might employees engage in political behaviors?

to protect themselves from others

In the Ohio State studies, employees of supervisors who ranked high on initiating structure ____.

were high performers