Management Final Exam

An advantage of teams in an organization is that they enable the organization to shed its ____. a. functionality b. bureaucracy c. flexibility d. technology e. responsiveness

bureaucracy

Inflation, the cost of living, and money supplies are all external forces for change in the ____ dimension.

economic

What is a form of business that combines and transforms resources into tangible outcomes that are then sold to others?

manufacturing

Newly divorced people often join support groups for ____.

need satisfaction

Which type of change is associated with lower risk?

planned

What is a piecemeal response to circumstances as they develop?

reactive change

The communication process begins when a sender wants totransmit a fact, idea, opinion, or other information to a receiver.What occurs next?

the sender encodes the meaning into a form appropriate to the situation

Polani was hired specifically because of her unique skills and track record of success. Based on the psychological contract, what are the expectations of the employer? a. agreeableness b. strong personal attributes c. promotability d. the ability to change the psychological contract e. the use of those skills on the new job

the use of those skills on the new job

In terms of employee motivation, what is the manager's goal?

to encourage employees to work as hard as possible

The Family and Medical Leave Act of 1993 requires employers to provide up to ____ of ____ leave for family and medical emergencies.

12 weeks; unpaid

An organization that transforms resources into an intangible output in order to create time or place utility for its customers is known as ____ company.

a service

As a property, leadership can be best defined as_____.

a set of characteristics found in people who can influence the behavior of others

One reason organizations create teams is to ____.

capitalize on the knowledge and motivation of workers

When it comes to executing plans, what is the role of a manger?

controlling and problem solving

A task group that is made up of one member each from marketing, development, production, and manufacturing would be a(n) ____.

cross functional team

When developing a human network for achieving an agenda, which of the following would be done by a manager, regardless of leadership skills? a. build a coalition b. influence teams c. communicate the direction d. delegate responsibility e. build a vision and strategy

delegate responsibility

According to Frederick Taylor and his traditional approach to motivation, what is the primary thing that motivated everyone? a. feeling useful b. the need for social opportunities c. the nature of the work d. economic gain e. contributing to society

economic gain

According to Maslow's hierarchy, ____ needs include the need that people have for recognition, positive self-image, and self-respect.

esteem

When Amy is in a room full of strangers, she becomes energized to interact with them. Which of the following personality traits does Amy portray?

extraversion

If the product is a physical good, operations create value and provide ____ utility by combining many dissimilar inputs to make something that is more valuable than the actual cost of the inputs used to create it.

form

During the ____ stage of group development, the members begin to try out various behaviors in an attempt to determine the interpersonal behaviors that are acceptable in the group.

forming

What is the first step in the communication process?

having a fact, idea, or opinion to share

Which of the following reflects an organization's investment in attracting, retaining, and motivating an effective workforce?

human capital

The set of activities directed at attracting, developing, and maintaining an effective workforce is called ____.

human resources management

What is the outcome when an organization uses its operations function effectively?

increased competitiveness

What are the psychological, emotional, and physical attributes that vary from person to person called? a. inducements b. individual differences c. person-job ft d. contributions e. psychological contracts

individual differences

Apoorva believes in a functional organization structure and has begun implementing changes in the organization to match this structure. Which type of change is Apoorva creating?

internal

Emily thinks Alex is a narcissist who only wants to talk about himself, and therefore tries to avoid him. They have ____.

interpersonal conflict

Hua spends the majority of the day responding to email, in conferences, and meeting with clients. Which managerial skills does Hua spend most of his time on? a. interpersonal relations b. social support c. team work d. nonverbal communications e. vertical communication

interpersonal relations

Doreen often takes up more tasks than she can handle, and becomes disorganized and careless. In this scenario, Doreen portrays ____.

low levels of concientiousness

Eagle Inc. surveyed users so see if its latest products lived up to expectations and if the users encountered any problems when using the product. At the same time, Eagle tracked how many products were rejected by inspectors when they came off the assembly line as well as how many products were returned because of defects. This scenario illustrates an aspect of ____ controls. a. operations b. development c. strategic d. financial e. structural

operations

An example of change in the task environment is

pricing strategies of competitors

Which of the following is characteristic of the bureaucratic approach to organizational control?

reliance is on strict rules and a rigid hierarchy

A news producer has the authority to choose which reporter will get to cover important news items and which reporter will cover trivial news items. The news producer uses this authority to recognize the hard work of reporters. Which of the following types of power is the producer using in this case?

reward

According to Maslow's hierarchy of needs, once an individual has satisfied his physiological needs, he turns his focus toward ____ needs.

security

As a financial planner for a large organization, Nour meets with clients and advises them on investments and retirement planning. What type of organization does Nour work for?

service

During the decline of the manufacturing sector, a tremendous growth in the ____ sector kept the U.S. economy fromdeclining at the same rate.

service

Speedy Dry Cleaning is a(n) ____ organization because it creates time utility for its customers.

service

Which type of control focuses on how effectively the organization's corporate, business, and functional plans are succeeding in helping the organization meet its goals?

strategic

An organization shifts its budget from a few, large projects to accommodate a number of smaller projects every year. It also decentralizes power and gives additional responsibilities to individual project managers. This is an example of the use of ____ control.

structural

People who support one another and who work well together can accomplish much more than people who do not support one another and who do not work well together. What is this an example of? a. communication b. social support c. synergy d. motivation e. ethics

synergy

ProDairy Inc. reduced the prices of its products to combat competitors that were selling dairy products at lower prices. This scenario illustrates a force for change present in the ____ of an organization.

task environment

Which of the following is an integral characteristic of effective communication?

the message received by the listener is close to the meaning intended by the speaker

According to Taylor, why are people willing to perform difficult and unpleasant work? a. to fill the need of belongingness b. to make contributions that are valuable to both the individual and the organization c. to earn money that is more important than the unpleasant work d. to achieve self-actualization e. to allow them to progress to more rewarding challenges

to earn money that is more important than the unpleasant work

Which approach to motivation is based on the premise that managers know more about the job than workers and therefore should be paid more?

traditional approach

The Age Discrimination in Employment Act forbids discrimination against workers above what age?

40

As a growing sector of the U.S. economy, what did the service sector contribute to the private-sector gross domestic product (GDP) in 2018?

80 percent of GDP

Which of the following laws limits union power and specifies management rights during a union-organizing campaign?

Labor Management Relations Law

The communication process begins when a sender wants to transmit a fact, idea, opinion, or other information to a receiver. What occurs next? a. the message is decoded into a form that has meaning for the receiver b. the sender ensures the message is received c. the message is transmitted through a appropriate channel or medium d. the sender encodes the meaning into a form appropriate to the situation e. the receiver prepares to respond

The sender encodes the meaning into a form appropriate to the situation.

When an organization uses an employment test that the majority ethnic group is known to pass at a higher rate than minority groups, it is exhibiting ____.

an indirect form of discrimination

Substantive modification to some part of an organization is known as organization ____. a. synergy b. maturity c. implementation d. change e. entropy

change

In the control process, which of the following steps follows the measurement of performance? a. considering corrective action b. comparing performance against standards c. establishing standards d. developing effective performance measures e. setting standards consistent with organizational goals

comparing performance against standards

The final step in the control process is ____.

considering corrective action

Annika is excited about her new job. She thinks it will be exciting, fulfilling, rewarding, and allow her the standard of living she is looking for. She also understands what the organization expects her to contribute. She has made a(n) ____ with her new employer.

contribution

OSHA inspectors ruled that conditions in a production facility were hazardous and ordered the plant shut down until the company made required changes and passed a reinspection. This is an example of a(n) ____ force for change. a. internal b. technical c. external d. managerial e. legal

external

Based on the forces for change, what is a primary reason for problems that organizations face? a. lack of understanding of the political environment b. the elimination of sociocultural shifts in the internal environment c. failure to separate the task environment from change d. failure to make change so that it does not extend outside of the immediate environment e. failure to anticipate or respond to change properly

failure to anticipate or respond to change properly

The control of ____ resources affects all the other resources in an organization. a. physical b. human c. financial d. information e. inventory

financial

In return for what the employee gives, the organization provides ____ to the individual employee. a. aid b. loyalty c. contributions d. inducements e. competencies

inducements

Although she could have refused the project, Marah agreed to work on it because she knows that if she does well, her manager will consider her for a promotion. Which type of power is Marah's manager using? a. legitimate request b. instrumental compliance c. expert d. coercion e. inspirational appeal

instrumental compliance

Jenny believes in a functional organization structure andhas begun implementing changes in the organization tomatch this structure. Which type of change is Jennycreating?

internal

The top executives at Delta Inc. have decided to reorganize the corporation from product divisions into geographic sectors. This is a(n) ____ force for change.

internal

When an organization promotes someone, it sends a signal to everyonethat the person is competent. This gives the person ____ power.

legitimate power

Paramita is in charge of managing the marketing team at her office. To be an effective leader, she should ____. a. conduct planning and budgeting b. motivate and inspire her staff c. establish structure for organizing and staffing d. produce a degree of productivity and order e. monitor results

motivate and inspire her staff

In the two-factor theory, the factors that influence the satisfaction continuum, which are related specifically to work content, are called ____ factors.

motivation

In which way can a service organization take advantage of the lessons learned by manufacturing firms?

procedures for producing raw materials

Decisions regarding quality, cost, and design of products and services are all part of the ____ mix.

product-service

An insurance company insures athletes who have multimillion-dollar contracts and pays them a sum of money when they are injured or unable to play. Athletes buy the insurance policies as a way to protect themselves. The insurance company's decision to specialize in this type of insurance addresses their decision regarding ____.

product-service mix

Tariq Lennox demonstrates high moral standards with every decision he makes and inspires others to follow suit. From the given information, we can say that he has ____ power. a. legitimate b. technological c. expert d. referent e. coercive

referent

The Americans with Disabilities Act ____.

requires employers to provide reasonable accommodations for employees with disabilities

The more a manager uses coercive power, the more likely he is to encourage___.

resentment

Amesly is an office furniture company. The wood, metal, fabrics, and plastics that it uses to manufacture chairs, desks, tables, and cabinets are all ____.

resources

Theresa gets her energy from solitude, prefers detail-oriented concrete projects, and bases her decisions on logical reasoning. Based on the Myers-Briggs framework, Theresa can be differentiated as a(n) ____. a. extrovert b. intuitive c. thinker d. judging type e. perceiving type

thinker