Management Final
Which of the following accurately describes Kraft's purchase of the British candy maker Cadbury in early 2010? Select one: a. Kraft formed a joint venture. b. Kraft negotiated a cooperative contract. c. Kraft made a direct foreign investment. d. Kraft made a strategic alliance.
Kraft made a direct foreign investment.
Many of today's "new" management ideas can be traced to the work of which management theorist? Select one: a. Henry Gantt b. Frederick Taylor c. Henri Fayol d. Mary Parker Folllett e. Lillian Gilbreth
Mary Parker Follett
Which of the following is an accurate characterization of the types of teams commonly used by companies? Select one: a. Traditional work groups provide advice or make suggestions to management concerning specific issues such as plant safety or product quality. b. Members of semi-autonomous work groups are usually cross-trained in a number of skills and tasks. c. Self-managing teams can control and change the membership and the design of the teams themselves as well as the types of tasks they do and when they do them. d. Employee involvement teams provide advice and suggestions to management as well as make decisions and solve problems.
Members of semi-autonomous work groups are usually cross-trained in a number of skills and tasks.
Which of the following statements about disabled workers isfalse ? Select one: a. The unemployment rate of people with disabilities is roughly equal to the rest of the population. b. Accommodations for disabilities are relatively inexpensive. c. People with disabilities have poorer safety records than other employees. d. People with disabilities have an equal chance for advancement as those without disabilities.
People with disabilities have poorer safety records than other employees.
A direct-mail advertiser pays $50,000 to an online retailer, who in turn gives the advertiser a list of their customers' names and contact information. This is an example of the cost of: Select one: a. distribution b. communication c. acquisition d. processing e. storage
acquisition
Which of the following is the last step in the three-step process that managers use to make sense of the changes in their external environments? Select one: a. environmental scanning b. interpreting environmental factors c. acting on threats and opportunities d. perceptual filtering
acting on threats and opportunities
The type of conflict normally associated with decreased team performance is: Select one: a. personality (p-type) conflict b. affective (a-type) conflict c. cognitive (c-type) conflict d. minority domination
affective (a-type) conflict
What tools can managers use to minimize the disadvantages of job specialization and still retain some of the benefits specialization allows? Select one: a. job enrichment b. job rotation c. all of the choices d. job enlargement
all of the choices
A British computer firm wants to expand to foreign markets. Which of the following is an important consideration for choosing a location? Select one: a. strong labor unions b. access to child labor c. an effective and cost-efficient place to locate an office/manufacturing facility d. local cuisine
an effective and cost-efficient place to locate an office/manufacturing facility
During the 2010 holiday season, Wal-Mart began selling on wal-mart.com hardcover books on the bestseller lists at a low price of $9.95, thereby significantly undercutting prices offered by Amazon.com. In terms of the strategic moves of direct competition, Wal-Mart's action is a(n): Select one: a. riposte b. market entry c. attack d. response
attack
What are two critical steps that are required to make sure that data is accessed only by legitimate users? Select one: a. two-factor authorization and biometrics b. authentication and authorization c. biometrics and authentication d. authentication and two-factor authorization
authentication and authorization
The first step of organizational decline is: Select one: a. faulty action b. blinded c. crisis d. inaction
blinded
Which type of management was described as an "iron cage" by its founder? Select one: a. bureaucratic management b. systems management c. contingency management d. scientific management e. administrative management
bureaucratic management
What is the term for the tendency to fill in gaps of missing information by assuming that what we don't know is consistent with what we already know? Select one: a. fundamental attribution error b. closure c. selective perception d. perceptual filters
closure
When George Buckley became CEO of Brunswick, a boating and sports-equipment conglomerate, the company was operating like an "industrial-age dinosaur." Buckley asked his 25,000 employees, "Why not become the Toyota of boating?" At that time he did not elaborate on how he expected the company to accomplish this goal. Many employees decided that he must be planning on restructuring and that their jobs were in jeopardy. This is an example of how _____ influences communication. Select one: a. attribution b. closure c. the self-serving bias d. kinesics e. selective perception
closure
All of the following are ways that management can communicate with others in the company except: Select one: a. voice mail b. company hotlines c. video conferencing d. email e. collaborative discussion sites
company hotlines
What type of control regulates workers' behavior and decisions through work group values and beliefs? Select one: a. normative b. concertive c. self-management d. output
concertive
Which of the Big Five Personality Dimensions has the greatest impact on behavior in organizations? Select one: a. conscientiousness b. extraversion c. openness to experience d. agreeableness
conscientiousness
When Virginia-based AES took over the electrical system in Cameroon, the state-owned utility company was broke, milked dry by the government and some of its own employees who had had created their own mini-empires by reselling power they siphoned from the decrepit system. Jean-David Bile was brought in to run the company. He found that it wasn't possible to institute controls over employees selling company-owned equipment because of cultural differences. This is an example of: Select one: a. subordinate empathy b. channelization c. an opportunity cost d. a regulation cost e. cybernetic feasibility
cybernetic feasibility
Which of the following correctly represents the steps in the rational decision making process in order from first to last? Select one: a. define the problem, generate alternative courses of action, evaluate each alternative, compute the optimal decision b. define the problem, identify decision criteria, weight the criteria, generate alternative courses of action, evaluate each alternative, compute the optimal decision c. define the problem, generate alternative courses of action, identify decision criteria, weight the criteria, evaluate each alternative, compute the optimal decision d. define the problem, evaluate each alternative, compute the optimal solution
define the problem, identify decision criteria, weight the criteria, generate alternative courses of action, evaluate each alternative, compute the optimal decision
Intentional discrimination that occurs when people are purposely not given the same hiring, promotion, or membership opportunities because of their race, color, sex, age, ethnic group, national origin, or religious beliefs is known as: Select one: a. disparate treatment b. inequitable discrimination c. the four-fifths rule d. adverse harassment e. deliberate negative reinforcement
disparate treatment
What is the tendency to respond to situations and events in a predetermined manner? Select one: a. personality b. emotional stability c. disposition d. introversion
disposition
A firm that produces a technological innovation is guaranteed a competitive advantage.
false
A global business is a corporation that owns businesses in two or more countries.
false
A high school that is screening applicants for a French language teacher asks them to take a French reading exam. This is an example of a cognitive ability test.
false
Creativity is not important for organizational innovation.
false
Cross-functional teams can be defined as groups of geographically dispersed coworkers who use communication and information technology to accomplish a task.
false
Delayed feedback is much more effective than immediate feedback because manager and worker have time to think over a situation calmly and collect the facts before discussing a mistake or a problem.
false
Effective planning does not require a systematic integration of the efforts of managers at different levels in the organization.
false
Efficiency problems in the workplace are rooted primarily in the perceptual process.
false
Employee shrinkage is a common form of production deviance.
false
Empowerment is a form of power that allows managers to direct the behavior of others.
false
For companies that do global business, political uncertainty is a more frequent problem than policy uncertainty.
false
Frederick Taylor is associated with systems management.
false
Function-driven is one of the two kinds of data mining.
false
Groupthink refers to the barrier to good decision making caused by the tendency within a group for members to disagree with each other.
false
Groupthink refers to the fact that teams tend to generate more alternative solutions to problems than do individuals working on their own because of the increased knowledge and information available to teams.
false
Having a consistent organizational culture guarantees good company performance.
false
Having broad, attainable goals is critical to a team's success.
false
If Kraft Foods, an American food products company, succeeds in buying Cadbury, an English chocolate manufacturer, it would be an example of a joint venture.
false
If companies focus too much on global consistency, they run the risk of losing cost efficiencies.
false
In global business, local adaptation means using the same rules, guidelines, policies, and procedures in each foreign location, while global consistency means adapting standard procedures to differences in foreign markets.
false
In the one-year transition period after being promoted into management, new managers' expectations about the job did not change significantly.
false
Innovation streams occur when companies want to introduce a new product line.
false
Inventory is the amount of finished goods a company has in its warehouse.
false
Job specialization creates jobs that are high in variety and low in repetition.
false
Knowledge resides in information, not people.
false
Management ideas are a product of the industrial revolution.
false
Management means getting work done efficiently.
false
Managers and workers tend to rely on deep-level diversity to form initial impressions and stereotypes.
false
Managers can use expectancy theory to motivate workers by looking for and correcting major inequities, reducing employees' inputs, and emphasizing procedural as well as distributive justice.
false
Managers should use written communication for complex, ambiguous, or emotionally laden messages.
false
Most expatriates will tell you that cross-cultural training did not help them to adjust to foreign cultures.
false
Motivation is how well someone performs the requirements of the job.
false
People who describe their Least Preferred Co-Worker (LPC) in a negative way have a relationship-oriented style.
false
Personality is the tendency to respond to situations and events in a predetermined manner.
false
Reinforcement theory emphasizes perceptions and assumes that behavior has no relationship with observable consequences.
false
Successful organizational cultures are based upon three components: growth, consistency, and adaptability.
false
Surface-level diversity dimensions should be treated as more important than other kinds of differences.
false
Tactical plans are the responsibility of upper management.
false
The four classical functions of management are planning, organizing, training, and budgeting.
false
The hallmark of Mary Follett's work is destructive conflict.
false
The primary disadvantage of product departmentalization is that it forces managers and workers to specialize in one area of expertise.
false
The relationship between diversification and risk resembles a normal curve.
false
The so-called mother of management is Lillian Gilbreth.
false
Videogames are an established product, so game producers operate in a very stable environment.
false
While objective control focuses on determining whether policies and rules are followed, bureaucratic control focuses on observing and measuring worker behavior or output.
false
Workplace deviance is unethical behavior that violates organizational norms dealing with serious interpersonal issues.
false
ABC Manufacturing is divided into three departments: production, transportation, and sales/service. This is an example of ________ departmentalization. Select one: a. matrix b. functional c. geographic d. customer e. product
functional
What is the term for the economic, technological, sociocultural, and political trends that indirectly affect all organizations? Select one: a. specific environment b. general environment c. external environment d. complex environment
general environment
The form of departmentalization that organizes workers into separate units responsible for particular locations is: Select one: a. product b. geographic c. matrix d. customer
geographic
Which of the following is NOT a basic component of goal-setting theory? Select one: a. performance feedback b. goal difficulty c. goal referents d. goal specificity
goal referents
Which of the following is not a basic component of equity theory? Select one: a. inputs b. goal specificity c. outcomes d. referents
goal specificity
Several countries are considering banning import of Chinese foods because of their perceived lack of sanitation. This is an example of: Select one: a. voluntary export restraints b. customs classification c. tariffs d. quota standards e. government import standards
government import standards
The invention of the cash register was a significant development for _________ management. Select one: a. operations b. contingency c. technological d. systems e. information
information
The organization design approaches of reengineering and empowerment are most appropriate for redesigning _______. Select one: a. intraorganizational processes b. decentralized processes c. pooled interdependence d. organic organizations
intraorganizational processes
Motivation x ability x situational constraints = Select one: a. job satisfaction b. job motivation c. job d. job performance
job performance
The term __________ includes movements of the body, facial gestures, and eye contact. Select one: a. contagion b. kinesics c. medium d. counseling
kinesics
Which of the following paradigms used for managing diversity focuses on deep level diversity? Select one: a. access and accountability paradigm b. discrimination and fairness paradigm c. learning and effectiveness paradigm d. effectiveness and accountability paradigm e. legitimacy and discrimination paradigm
learning and effectiveness paradigm
Making smaller but simultaneous investments in multiple plans is a way for a company to: Select one: a. track proximal goals b. control the planning process c. ensure higher dividends d. maintain flexibility e. manage the timeline
maintain flexibility
_________ is the set of share values and beliefs that affects the perceptions, decisions, and behavior of people from a particular country. Select one: a. regional culture b. cultural context c. local spirit d. national culture
national culture
Lower level managers are most likely to be involved in the development and implementation of ______plans. Select one: a. tactical b. operational c. all of the listed d. strategic
operational
The use of computer-aided design (CAD) and computer-aided manufacturing (CAM) are characteristic of _________ management. Select one: a. technological b. information c. operations d. contingency e. systems
operations
What do studies find is the most important influence on employees' ethical behavior at work? Select one: a. a well-publicized code of ethics that includes specific, practical advice b. hiring ethical employees by testing all job applicants c. personal examples set by company managers d. government requirements and regulations
personal examples set by company managers
What type of environment does the airline industry illustrate? Select one: a. stable equilibrium b. dynamic environment c. punctuated equilibrium d. revolutionary environment
punctuated equilibrium
Service companies, like fast-food restaurants, often have employees use scripts. This is an example of ______. Select one: a. motion studies b. bureaucratic management c. scientific management d. contingency management e. systems management
scientific management
The management theory that argues that one best way can be found to do a task is______. Select one: a. systems management b. scientific management c. bureaucratic management d. contingency management e. motion studies
scientific management
Dr. Jayson Knight has been hired to locate and map artifacts at an early archeological site that will soon be paved over by the Department of Transportation. He will need twelve workers who must be able to dig in hard red clay and be able to recognize pottery shards and primitive tools. Since he has a pool of job applicants, his next job will be: Select one: a. assessment b. selection c. hiring d. recruiting e. validation
selection
Milton Friedman is responsible for establishing the _____ model of social responsibility. Select one: a. stakeholder b. relative benefit c. collective society d. shareholder e. social responsiveness
shareholder
WhenWineseller magazine moves its office to a new location, company managers will likely use a ______ plan. Select one: a. long-range b. contingency c. standing d. procedural e. single-use
single-use
During what stage of the strategy-making process would a manager assess the firm's strengths, weaknesses, opportunities, and threats? Select one: a. formulating strategic reference points b. situational analysis c. choosing strategic alternatives d. assessing the need for strategic change
situational analysis
In the basic model of motivation, what is the first step that managers should take? Select one: a. Expect people's needs to change. b. Start by asking people what their needs are. c. Satisfy lower-order needs. d. Create opportunities for employees to satisfy higher-order needs.
start by asking people what their needs are
The plan that takes the longest to unfold is a: Select one: a. operational b. budget c. strategic d. tactical
strategic
Two companies that combine key resources, costs, risks, technology, and people are engaged in: Select one: a. licensing b. franchising c. exporting d. strategic alliance
strategic alliance
An interview in which all applicants are asked the same questions, which are prepared ahead of time, is known as: Select one: a. structured b. planned c. group d. spontaneous
structured
General Motors and Chrysler received substantial loans and grants from the U.S. government to stay in business during the recession. This is an example of: Select one: a. quotas b. subsidies c. import standards d. tariffs e. export standards
subsidies
An impending skilled labor shortage is forcing employers to focus on retention. A variety of software packages are coming onto the market that let employers crunch employee data (including age, salary, tenure, department, absences, individual performance reviews, and other factors) to calculate employee loyalty. Employers are using _____ to determine employee loyalty. Select one: a. unsupervised data mining b. optical scanning c. supervised data mining d. bar coding e. supervised electronic data interchange
supervised data mining
All of the following are diversity principles that will help managers do a better job of managing diversity programsexcept : Select one: a. set high but realistic goals b. find common ground c. tailor opportunities to groups d. treat group differences as important but not special
tailor opportunities to groups
The United States charges 54 cents per gallon on imported ethanol. This is an example of a: Select one: a. government import standard b. tariff c. quota d. customs classification
tariff
_____ occurred when DVDs replaced video cassettes in the home-entertainment industry. Select one: a. Technological continuity b. Incremental change c. Design iteration d. Technological discontinuity e. Discontinuous change
technological discontinuity
Wal-Mart buys approximately 30 percent of all toothpaste, shampoo, and paper towels made by suppliers and, in general, is the largest single buyer in the history of retailing. Considering this fact in light of Porter's Five Industry forces, you can assume that: Select one: a. the bargaining power of buyers is high b. the threat of new entrants is high c. the bargaining power of suppliers is high d. the threat of substitute products or services is low
the bargaining power of buyers is high
What is cybernetics? Select one: a. the use of computers in control systems b. a mechanism for gathering information about performance deficiencies after they occur c. the process of steering or keeping on course d. the process of identifying and adapting outstanding practices, processes, and standards in other companies
the process of steering or keeping on course
When selecting training methods, case studies, coaching and mentoring, and group discussions should be used when the training objective is: Select one: a. to practice, learn, or change job behaviors b. some combination of the above three objectives c. to develop analytical and problem solving skills d. to impart information or knowledge
to develop analytical and problem solving skills
A common organizational development intervention used for small groups is team building.
true
According to a Society for Human Resources Management Study, most people believe that the leadership of the organizations for which they work is unethical.
true
Both project teams and cross-functional teams are often used in companies that employ a matrix organizational design.
true
By the performing stage of team development, the team has matured into an effective group.
true
Concertive controls take a long time to establish.
true
Goal-setting theory says that people will be motivated to the extent they accept specific, challenging goals and receive feedback that indicates their progress toward goal achievement.
true
Human beings exhibit five basic dimensions of personality in all cultures throughout the world.
true
The most successful way to use the portfolio approach to organizational strategy is to reduce risk through related diversification.
true
The path-goal theory assumes that leaders can change and adapt their leadership styles; Fielder's contingency theory assumes they cannot.
true
Management practices that lead to competitive advantage through people include all of the followingexcept : Select one: a. use of perks to emphasize status differences between employees b. reduction of status differences c. high wages contingent on organizational performance d. training and skill development e. employment security
use of perks to emphasize status differences between employees
Which of the following is true under the U.S. Sentencing Commission Guidelines for Organizations? Select one: a. The guidelines cover offenses defined by federal and state laws. b. The greater the corporate responsibility is for the illegal or unethical activity, the higher the base fine. c. Only for-profits and incorporated organizations are covered by the guidelines. d. The guidelines spell out the components of an effective compliance program.
The guidelines spell out the components of an effective compliance program.
According to the stakeholder model of corporate social responsibility, which of the following stakeholder groups would be considered most important? Select one: a. suppliers b. employees c. shareholders d. all of these are correct e. governments
all of these are correct
Workplace diversity and affirmative action are identical.
false
Having a plan in place affects a company's growth rate positively.
true
How long do top managers spend on a task before having to switch to another? Select one: a. 45 seconds b. 45 minutes c. 9 minutes d. 1 hour e. 3 minutes
9 minutes
Ethical charismatic leaders: Select one: a. provide developmental opportunities for followers b. share information c. are open to positive and negative feedback d. All of the choices describe ethical charismatics.
All of the choices describe ethical charismatics.
Who is credited with originating the basic principles of scientific management? Select one: a. Henry Fayol b. Frederick Taylor c. Henry Gantt d. Frank Gilbreth
Frederick Taylor
The management theorist responsible for what have become the four functions of management is: Select one: a. Henri Fayol b. Henry Mintzberg c. Jim Collins d. Jeffrey Pfeffer e. Linda HIll
Henri Fayol
In order to determine where to go global, a company should assess the attractiveness of the business climate in a country or region by assessing which of the following factors: Select one: a. growth potential of the market b. a combination of market stability and political stability c. a combination of market potential, political risk, and economic certainty d. a combination of market potential, political risk, and availability of an appropriate location
a combination of market potential, political risk, and availability of an appropriate location
Franchises and joint ventures are examples of: Select one: a. strategic alliances b. neither cooperative contracts nor strategic alliances c. cooperative contracts d. a cooperative contract and a strategic alliance
a cooperative contract and a strategic alliance
What is a system? Select one: a. consciously coordinated activities or forces created by two or more people b. a set of interrelated elements or parts that functions as a whole c. two or more elements working together that can produce more than they can working apart d. a set of interrelated elements that can sustain themselves without interacting with their environments
a set of interrelated elements that can sustain themselves without interacting with their environments
Which of the following is NOT a common type of budget? Select one: a. cash budgets b. asset budgets c. revenue budgets d. profit budgets e. expense budgets
asset budgets
Which of the following is NOT a characteristic of raw data that has been turned into useful information? Select one: a. accurate b. timely c. cheap d. complete
cheap
All of the following are basic parts of a situational analysis,except : Select one: a. examine external opportunities and threats b. choose strategic alternatives c. all of the choices are among the basic parts of a situational analysis d. examine internal strengths and weaknesses
choose strategic alternatives
What type of test measures perceptual speed, verbal comprehension, numerical aptitude, general reasoning, and spatial aptitude? Select one: a. specific ability test b. assessment tests c. biodata d. cognitive ability test
cognitive ability test
What is the term for graphic depiction of how managers believe environmental factors relate to possible organizational actions? Select one: a. cognitive map b. Gantt chart c. organization chart d. environmental scan
cognitive map
Kraft Foods makes some of the best-selling food brands around, such as Oreo cookies, Lunchables, and Velveeta. But Kraft hasn't introduced a successful new brand since DiGiorno pizza in 1998. In strategic terms, Kraft appears to be suffering from: Select one: a. over-differentiation b. competitive inertia c. market crowding d. strategic dissonance
competitive inertia
One of the best ways for average managers to track the financial performance of an organization in any given year is through the use of: Select one: a. economic value added (EVA) b. resource flow c. pro forma accounting tools d. market value added (MVA)
economic value added (EVA)
Which of the following techniques is likely to produce the most number of ideas? Select one: a. nominal group technique b. dialectical inquiry c. electronic brainstorming d. devil's advocacy
electronic brainstorming
Which of the following perspectives is NOT one of the four parts of the balanced scorecard? Select one: a. innovation and learning b. external c. customer d. financial
external
Which of the following is an example of one of the Big Five Personality Dimensions? Select one: a. extraversion b. all of these c. individualism d. authoritarianism e. affectivity
extraversion
"The economy" is just a synonym for a company's external environment.
false
During a performance review, a manager tells an employee, "Your performance is really bad, and I don't see much hope of you making a positive contribution." This is an example of constructive feedback.
false
During their first year as a manager, new managers' view of their job tends to evolve from managing tasks to managing functions.
false
There is no difference between raw data and information.
false
There is no essential difference between leaders and managers.
false
Traditionally, organizational structures have been created by departmentalizing work according to five methods: functional, division, customer, global, and cultural.
false
Which of the following is an effective method of securing data networks? Select one: a. firewalls b. data clusters c. cookies d. Trojan horses
firewalls
The term __________ refers to a psychological state of effortlessness. Select one: a. flow b. groove c. high d. nirvana
flow
Which of the following is not one of the grand strategies? Select one: a. growth b. stability c. focus d. retrenchment/recovery
focus
Companies that are founded with an active global strategy are known as: Select one: a. global companies b. multinational corporations c. joint ventures d. global new ventures
global new ventures
A team manager, as classified on the Blake/Mouton leadership grid, is an individual who has a: Select one: a. high concern for people and high concern for production b. high concern for people and a moderate concern for production c. high concern for people and a low concern for production d. a moderate concern for people and a moderate concern for production
high concern for people and high concern for production
According to Fiedler's contingency theory, in what type of situation would a task-oriented leader be likely to do well? Select one: a. moderately favorable and highly unfavorable b. highly favorable c. moderately favorable d. highly favorable and highly unfavorable
highly favorable and highly unfavorable
According to industrial psychology, all of the following are factors typically involved in determining the level of job performance,except : Select one: a. situational constraints b. motivation c. intelligence d. ability
intelligence
A(n) _____uses a web interface to give only authorized users access to information. Select one: a. LAN portal b. information network c. decision support system (DSS) d. electronic data sharing system e. intranet
intranet
__________ is the withholding of information about organizational problems. Select one: a. Organizational avoidance b. Organizational tact c. Organizational silence d. Organizational defects
organizational silence
A creative work environment requires which three kinds of encouragement? Select one: a. work group, individual, psychological b. emotional, interpersonal, supervisory c. organizational, supervisory, work group d. interpersonal, task-oriented, physical
organizational, supervisory, work group
Tests that measure a job applicant's honesty by measuring psychological traits, such as dependability and conscientiousness, are called: Select one: a. personality-based integrity tests b. overt integrity tests c. diversity tests d. work-sample tests e. cognitive ability tests
personality-based integrity tests
What type of strategy has the goal of minimizing the effects of industry competition and building a sustainable competitive advantage? Select one: a. portfolio strategy b. adaptive strategy c. positioning strategy d. grand strategy
positioning strategy
Addressing customer problems before they occur is an example of_____. Select one: a. environmental scanning b. proactive customer monitoring c. market analysis d. reactive customer monitoring e. customer anaylsis
proactive customer monitoring
An advocacy group asked people to stop purchasing Caterpillar equipment because Caterpillar sold bulldozers to the Israeli army so that it could use them to demolish houses belonging to Palestinians in the West Bank. The group is trying to initiate: Select one: a. picketing b. a quota system c. litigation d. a product boycott e. lobbying
product boycott
What type of reinforcement decreases the frequency of certain behaviors by following those behaviors with undesirable consequences? Select one: a. extinction b. distributive justice c. negative reinforcement d. punishment
punishment
Which of the following is not a leadership style in the path-goal theory? Select one: a. directive b. achievement-oriented c. supportive d. quality requirement
quality requirement
If when making a decision, you compare each of your decision criterion to every other criterion, you are using _____comparisons. Select one: a. abstract b. concrete c. absolute d. direct e. relative
relative
Which of the following terms does not describe useful information? Select one: a. complete b. timely c. accurate d. relative
relative
When a person decides never to take an action that is unkind of harms a sense of community, she is operating under the principle of: Select one: a. long-term self-interest b. individual rights c. personal virtue d. religious injunction e. government requirements
religious injunction
The most important factor in determining the favorability of a situation is: Select one: a. least preferred coworker b. task structure c. position power d. leader-member relations
leader-member relations
What form of departmentalization allows companies to efficiently manage large, complex tasks? Select one: a. product b. geographic c. matrix d. functional
matrix
Which type of manager is responsible for setting objectives consistent with top management's goals? Select one: a. first-line managers b. middle managers c. strategic managers d. team leaders
middle managers
The _____ method of control uses observable measures of employee behavior to assess performance. Select one: a. bureaucratic b. internal c. concertive d. objective e. self-control
objective
Coaching and counseling are two kinds of: Select one: a. one-on-one communication b. nonverbal communication c. delegation d. grapevines
one-on-one communication
Maintaining slack resources is a characteristic of _____ planning. Select one: a. proximal b. strategic c. action d. tactical e. options-based
options-based
Maintaining slack resources is a feature of a(n) __________ plan. Select one: a. operational b. options-based c. tactical d. action
options-based
__________ organizations are characterized by broadly defined jobs and responsibility, loosely defined roles, and decentralized authority. Select one: a. organic b. vertical c. integrated d. mechanistic
organic
The different kinds of managers with different jobs and responsibilities are identified as: Select one: a. executives, directors, middle managers, and supervisors b. line managers and staff managers c. top managers, middle managers, first-line managers, and team leaders d. leaders and followers e. first-line managers, second-line managers, and line leaders
top managers, middle managers, first-line managers, and team leaders
According to __________ theory, effective leaders possess a similar set of characteristics. Select one: a. normative decision b. trait c. path-goal d. contingency
trait
Which of the following is not a component of transformational leadership? Select one: a. inspirational motivation b. transactional leadership c. intellectual stimulation d. individualized consideration
transactional leadership
Which of the following is not an example of a situational approach to leadership? Select one: a. normative decision theory b. Fiedler's contingency theory c. path-goal theory d. transformational leadership theory
transformational leadership theory
Cognitive maps provide managers with simplified models of external environments.
true
Compressed pay structures seem to work best for interdependent work, which requires employees to work together.
true
Management has an impact on a firm's overall performance
true
Managers can take their pick from among continuous, fixed-ratio, and variable-ratio reinforcement schedules because they are all equally effective.
true
Preventive measures are an important part of the control process.
true
Procter & Gamble created a temporary work team to develop a new line of carpet cleaning products. This is an example of a project team.
true
Team leaders facilitate team performance.
true
Top managers usually have the strongest conceptual skills.
true
Transformational leaders help employees see how their jobs fit with the organization's vision.
true
Transformational leadership is much more effective on average than transactional leadership.
true
In expectancy theory, what is the term for the attractiveness or desirability of a reward or outcome? Select one: a. reinforcement b. valence c. instrumentality d. outcome/input ratio
valence
The glass ceiling is an invisible barrier that prevents __________ from advancing to top positions. Select one: a. women and minorities b. middle managers c. lower level employees d. interns
women and minorities
Bob was fired from his job at a local warehouse because supervisor didn't like him. This is an example of: Select one: a. downsizing b. functional turnover c. wrongful discharge d. early retirement incentive programs
wrongful discharge
In June 2009, General Motors filed for bankruptcy and began the process of shedding brands like Pontiac and Saturn. Factories closed and employees were laid off throughout the organization, as the company tried to turn around very poor performance. GM was implementing a _____ strategy. Select one: a. growth b. retrenchment c. stability d. recovery
retrenchment
The Gantt chart would most likely be a tool in _______ management. Select one: a. information b. contingency c. bureaucratic d. scientific e. administrative
scientific
Which of the following types of team has the highest level of team autonomy? Select one: a. self-designing teams b. semi-autonomous work groups c. traditional work groups d. self-managing teams
self-designing teams
Goal commitment can be increased by which of the following? Select one: a. developing action plans b. track progress toward goal achievement c. maintain flexibility d. setting goals collectively
setting goals collectively
What organization replaced GATT in 1995? Select one: a. WTO b. APEC c. EMU d. NAFTA
WTO
Which needs theory postulates that people are just as likely to move down the needs hierarchy as up, particularly when they are unable to achieve satisfaction at the next higher need level? Select one: a. Maslow's Hierarchy of Needs b. McClelland's Learned Needs Theory c. Luthan's Reinforcement Theory d. Alderfer's ERG Theory
Alderfer's ERG Theory
Which management theorist described the zone of indifference with respect to managerial authority? Select one: a. Chester Barnard b. Elton Mayo c. Frederick Taylor d. Henri Fayol e. Mary Parker Folllett
Chester Barnard
Which management theorist is associated with using film techniques to study workers in action? Select one: a. Henry Gantt b. Lillian Gilbreth c. Henri Fayol d. Mary Parker Folllett e. Frederick Taylor
Lillian Gilbreth
Which of the following is true? Select one: a. Skill-based pay is most effective for self-managing and self-directing teams performing complex tasks. b. Gainsharing tends to be most effective when team-based interventions, such as total quality management, are first introduced. c. Nonfinancial rewards are most effective when team employees can focus on improving quality. d. Commissions work best in relatively stable environments.
Skill-based pay is most effective for self-managing and self-directing teams performing complex tasks.
Which of the following is a principle of scientific management? Select one: a. Tasks, responsibilities, and authority are clearly divided and defined. b. Rules and procedures apply to all members of the organization. c. There should always be a vertical chain of authority. d. There is almost an equal division of work and responsibility between management and labor.
There is almost an equal division of work and responsibility between management and labor.
Which of the following was the number one mistake made by managers who never rose to the top ranks of management despite a promising start to their careers? Select one: a. an inability to think strategically b. an inability to delegate tasks to subordinates c. being overly political d. an abrasive, intimidating management style
an abrasive, intimidating management style
Which of the following is not an advantage of using work teams? Select one: a. low initial turnover. b. improved customer satisfaction. c. improved decision making. d. increased employee satisfaction.
low initial turnover
During which stage of development does a team mature into an effective, fully functioning team? Select one: a. norming b. forming c. storming d. performing
performing
Which of the following is NOT a component of a company's specific environment? Select one: a. advocacy groups b. suppliers c. the economy d. industry regulations
the economy
Which of the following is an accurate statement about managers who go on international assignments for their companies? Select one: a. How well an expatriate's spouse and family adjust to the foreign culture is the most important factor in determining the success or failure of the manager's international assignment. b. Documentary training gives managers who are about to leave on an international assignment the chance to practice adapting to cultural differences. c. Most managers receive language and cross-cultural training before leaving on international assignments. d. Firms have found that adaptability screening is not a good predictor of how well managers and their families are likely to adjust to foreign culture.
How well an expatriate's spouse and family adjust to the foreign culture is the most important factor in determining the success or failure of the manager's international assignment.
Microsoft receives information from customers about a feature they'd like to see in their operating software. After rewriting the code and testing it thoroughly, they sell the new product to customers. This is an example of Select one: a. organizational structure b. an organizational process c. reengineering d. seamless innovation
an organizational process
When Xerox was losing business to Japanese competitors in the 1980s, it studied the materials handling and warehouse operations practices that mail-order firm L.L. Bean used to quickly and efficiently send out customer orders. This is an example of: Select one: a. EVA b. logistics c. benchmarking d. optimization
benchmarking
Because budgets are set once a year, they are best described as single-use plans.
false
Conceptual skills are equally important at all levels of management.
false
Useful information is relatively inexpensive for companies to obtain.
false
Labor laws give employees the right to join unions.
true
Which performance appraisal methods integrates feedback from the boss, subordinates, peers, and the employees themselves? Select one: a. trait rating scales b. behavioral observation scales c. 360-degree feedback d. objective performance measures
360-degree feedback
Which of the following statements about the best way to handle performance appraisal feedback is true? Select one: a. Because they focus on administrative assessment, self-appraisals lead to more candid self-assessments than traditional reviews by a supervisor do. b. Both managers and employees are more likely to be satisfied if the performance appraisal feedback session is based on the employees' written self-assessment. c. What people do with the performance feedback they receive is not especially important. d. Managers should give developmental and administrative feedback to employees at the same time.
Both managers and employees are more likely to be satisfied if the performance appraisal feedback session is based on the employees' written self-assessment.
Which of the following is an advantage of forming a joint venture as a means to do business globally? Select one: a. Companies can avoid tariffs and nontariff barriers to entry in the market. b. It provides each company with a high degree of control over research, design, and production decisions and product quality. c. The parent company receives all of the profits. d. It allows companies to earn additional profits without investing more money.
Companies can avoid tariffs and nontariff barriers to entry in the market.
Which of the following is true of downsizing? Select one: a. Downsizing generally results in improvements in profitability and productivity. b. Downsizing typically results in a substantial increase in a firm's stock price. c. Companies can use outplacement services to help downsized employees find other jobs. d. Downsizing is a good way to avoid dysfunctional turnover.
Companies can use outplacement services to help downsized employees find other jobs.
Which of the following statements about concertive control isfalse ? Select one: a. Concertive controls are established relatively quickly. b. Concertive controls usually arise when companies give work groups complete autonomy. c. Concertive controls are based on beliefs that are strongly held and widely shared throughout an organization. d. Compared to bureaucratic control methods, concertive control may actually lead to greater increases in workers' stress.
Concertive controls are established relatively quickly
Which of the following statements is FALSE? Select one: a. Customer defections and retention have a major effect on profits. b. Sometimes even very satisfied customers will leave to do business with competitors. c. Customer satisfaction surveys are the best tool companies can use to gauge how customers view them. d. Most customers are reluctant to talk about the problems they perceive in part because they don't know whom to contact.
Customer satisfaction surveys are the best tool companies can use to gauge how customers view them.
Which of the following is the decision-making method which features a panel of experts who respond to questions and to each other until agreement is reached? Select one: a. Delphi technique b. nominal group technique c. brainstorming d. devil's advocacy
Delphi technique
According to normative decision theory, which of the following decision rules is accurate? Select one: a. If having subordinates accept and commit to the decision is important, then don't use a group decision style. b. If the quality of the decision is important and if subordinates don't have enough information to make the decision themselves, then don't use an autocratic decision style. c. If the quality of the decision is important and if the leader doesn't have enough information to make the decision on his or her own, then don't use a group decision style. d. If having subordinates accept the decision is important and critical to successful implementation and subordinates are likely to disagree or end up in conflict over the decision, then don't use an autocratic or consultative decision style.
If having subordinates accept the decision is important and critical to successful implementation and subordinates are likely to disagree or end up in conflict over the decision, then don't use an autocratic or consultative decision style.
Which of the following statement is FALSE? Select one: a. Public support for change on the part of employees can mask a particularly intractable form of resistance. b. If managers handle the situation with sufficient skill and support, they can avoid resistance to change on the part of employees. c. Resistance to change is an example of frozen behavior. d. Managers need to accept the fact that some people are constitutionally less capable of handling change than others.
If managers handle the situation with sufficient skill and support, they can avoid resistance to change on the part of employees.
Which of the following statements is true of the compression approach to innovation? Select one: a. It relies on powerful leaders to provide vision, discipline, and motivation. b. The key to fast product innovation is to use intuition, flexible options, and hands-on experience. c. It assumes that innovation is a predictable process. d. It uses milestones to create a sense of urgency.
It assumes that innovation is a predictable process.
Which of the following is a potential pitfall of planning? Select one: a. It encourages top-level management to focus exclusively on the big picture. b. It leads to persistent effort on the part of employees. c. It gives both managers and employees a sense of direction. d. It encourages both individuals and companies to think of better ways to do their jobs.
It encourages top-level management to focus exclusively on the big picture.
When a manager is assembling a team, which of the following guidelines is he or she likely to find useful? Select one: a. Only individuals with a high degree of collectivism will work well as part of a team. b. Ideally, all members of a team should be highly experienced. c. It's important to keep teams together as long as possible. d. It's preferable to have younger members rather than older individuals on research teams because their training is recent and up-to-date.
It's important to keep teams together as long as possible.
Which of the following statement is FALSE? Select one: a. People with disabilities are no more likely to be absent or quit their jobs than their nondisabled coworkers are. b. Evidence from various studies indicates that there is strong and persistent discrimination, affecting both racial and ethnic applicants, in the hiring processes of many organizations. c. Women are historically much more likely than men to prioritize family over work at some time in their careers. d. Job performance tends to decline with age.
Job performance tends to decline with age
Which of the following statements is FALSE? Select one: a. Managers of teams that emphasized affective conflict described their teams as "fun" and "productive." b. Most team conflict arises from disagreements over team goals and priorities. c. The key to dealing with team conflict is to maximize cognitive conflict and minimize affective conflict. d. Focusing on multiple solutions tends to decrease conflict.
Managers of teams that emphasized affective conflict described their teams as "fun" and "productive."
When researchers ask employees, "What is the most important influence on your ethical behavior at work?", the answer is most often, "_______." Select one: a. My manager b. The legal department c. My coworkers d. My own sense of right and wrong e. Human resources.
My manager
All of the following are among the potential pitfalls of planningexcept : Select one: a. Planning reduces the emphasis on taking necessary action to solve problems. b. Inappropriate assumptions can result in negative outcomes from plans. c. Overcommitment to a plan can impede necessary organizational change. d. Planning can fail when planners attempt to plan for things they do not understand.
Planning reduces the emphasis on taking necessary action to solve problems.
Which of the following three statements about choosing strategic alternatives is false? Select one: a. All three of the statements are true. b. Managers may choose between two basic alternative strategies: risk-avoiding or risk-seeking. c. Strategic reference points are defined by managers, not the environment. d. Strategic Reference Point Theory is deterministic, since specific environmental conditions will cause managers to choose risk-averse or risk-seeking strategies for their companies.
Strategic Reference Point Theory is deterministic, since specific environmental conditions will cause managers to choose risk-averse or risk-seeking strategies for their companies.
Which of the following statements is true? Select one: a. Charismatic leaders get employees to see beyond their own needs and self-interest for the good of the group. b. Studies show that transformational leaders are generally much more effective than transactional leaders. c. Charismatic leaders get their followers to accomplish even more than those follower thought was possible. d. Transactional leadership uses visionary and inspirational appeals to influence followers.
Studies show that transformational leaders are generally much more effective than transactional leaders.
What did the appearance of personal computers, digital files, the rise of file sharing, and the declining importance of distributors and retailers mean for the recording industry? Select one: a. The industry experienced greater resource scarcity. b. The industry realized that the key to its survival was behavioral substitution. c. The industry's buyer dependence increased. d. The industry was rapidly transformed from a simple to a complex environment.
The industry was rapidly transformed from a simple to a complex environment.
Which of the following conditions must be met if a firm's resources are to be used to create a sustainable competitive advantage? Select one: a. The resources must be valuable, rare, imperfectly imitable, and non-substitutable. b. The resources must be valuable, rare and perfectly immutable. c. The resources must be variable, rare, imperfectly imitable, and nonsubsidized. d. The resources must be rare, perfectly immutable, and nonsubsidized.
The resources must be valuable, rare, imperfectly imitable, and non-substitutable.
Which of the following was a finding of the Hawthorne studies? Select one: a. The workplace is more complex than previously thought. b. Financial incentives are the most important motivators for workers. c. Increases in productivity are brought about by paying attention to the workers. d. Physical conditions and work design are the main factors responsible for increased productivity.
The workplace is more complex than previously thought.
When George Buckley became CEO of Brunswick, a boating and sports-equipment conglomerate, he challenged the entire company to become the industry's leader in product innovation. According to the path-goal theory, by setting a challenging goal and assuming his employees would rise to the challenge, Buckley exhibited _____ leadership. Select one: a. directive b. achievement-oriented c. transactional d. participative e. supportive
achievement-oriented
In response to the economic downturn of 2009 and consumer demand for cheaper merchandise, fashion houses sent more commercial and fewer artistic looks down the runway in September 2009 than ever before. In this case, fashion houses pursued a(n) ______ strategy. Select one: a. adaptive b. portfolio c. stability d. responsive
adaptive
What is likely to double the effectiveness of goal setting? Select one: a. developing an action plan b. having top management participate in the plan c. building in flexibility d. adding regular feedback
adding regular feedback
The job characteristics model attempts to motivate workers and lead to positive work outcomes by: Select one: a. redesigning jobs using five techniques to strengthen core job characteristics b. making jobs strong on five core job characteristics c. all of the choices d. promoting the development of three critical psychological states in workers
all of the choices
What is an electronic scanner? Select one: a. an electronic device that converts printed text and pictures into digital images b. an electronic device that converts digitized documents into text that can be searched, read, and edited by word processing and other kinds of software c. an electronic device that reads bar codes on everything from groceries to coupons d. an electronic device that reads RFID tags in order to track the number and location of the objects into which the tags have been inserted
an electronic device that converts printed text and pictures into digital images
In February, the Extra Future branches of the gigantic Metro Group (department stores) were forced to withdraw customer loyalty cards when the press discovered that the company had secreted radio-frequency identification (RFID) tags in the plastic. Even when enclosed in a wallet or purse, these cards can transmit information over distances of about a meter, and the store planned to use them to track which departments the customer visited. These RFID tags: Select one: a. are a method of electronically capturing data b. are an expensive method of tracking shopping patterns c. were used in a way that does not make full use of their technological capabilities d. are a method of manually capturing data e. were read using electronic scanners
are a method of electronically capturing data
In 1876, Western Union had the chance to purchase Alexander Graham Bell's telephone patent. It declined because it concluded that "this 'telephone' has too many shortcomings to be seriously considered as a means of communication. The device is inherently of no value to us." This is a classic example of the ______________ stage of organizational decline. Select one: a. crisis b. blinded c. inaction d. faulty action
blinded
A junior sportswear manufacturer posted an ad for female models between the ages of 14 and 21. This ad is an example of: Select one: a. bona fide occupational qualifications b. disparate treatment c. sex and age discrimination d. adverse impact
bona fide occupational qualifications
American consumers would potentially be included in which of the following components of the specific environment facing a company: Select one: a. advocacy groups b. industry regulation c. both advocacy groups and customers d. customers
both advocacy groups and customers
Organizations use ________ to capture and share specialized knowledge with nonexpert employees. Select one: a. neither decision support nor expert systems b. decision support systems c. both decision support and expert systems d. expert systems
both decision support and expert systems
What is the term for the exercise of control on the basis of knowledge, expertise, or experience? Select one: a. bureaucracy b. scientific management c. synergy d. systematic management
bureaucracy
Groups generally do a much better job than individuals at all but which of the following steps in the decision making process? Select one: a. defining the problem b. groups generally perform better at all of these steps c. generating alternatives d. choosing optimal solutions
choosing optimal solutions
You're a training director, and you need to develop analytical and problem-solving skills in your company's employees. Which of the following is a method you would most likely choose? Select one: a. coaching and mentoring b. role-playing c. a reading list of books about problem-solving d. vestibule training
coaching and mentoring
Which of the following is NOT a quick, convenient way for top managers to communicate with their workforce throughout the organization? Select one: a. collaborative discussion sites b. e-mail c. broadcast voicemail d. televised or videotaped speeches
collaborative discussions sites
Utility company smart meters represent the __________ cost associated with obtaining good information. Select one: a. retrieval b. acquisition c. data mining d. communication
communication
Autonomous work groups, with their emphasis on ________ control, can lead to significantly more stress among workers as they feel pressured into conforming to expectations. Select one: a. bureaucratic b. objective c. concertive d. normative
concertive
Characteristics of effective ________ include being immediate, focused on specific behaviors, and problem-oriented. Select one: a. cross-cultural communication b. active listening c. constructive feedback d. empathetic listening
constructive feedback
During a performance review, a human resources manager notes that an employee is having trouble keeping up with data entry quotas. He suggests that the employee take some typing classes, which the company will pay for. This is an example of: Select one: a. active listening b. empathetic listening c. constructive feedback d. destructive feedback
constructive feedback
What strategy did Emerson Electric Co. employ when it lobbied European governments to convince them that waste disposals were the best option for getting rid of food waste? Select one: a. avoidance b. public relations c. cooperation d. control
control
Which of the following is NOT a function performed by a manager according to modern management theory? Select one: a. controlling b. planning c. coordinating d. leading
coordinating
Karen Chiles is a 62-year-old woman who was employed by the Hajoca Corporation, a Pennsylvania-based company that wholesales plumbing, heating, and industrial supplies. After thirty-two years of faithful service, Chiles was forced to listen to comments such as "Any women over 50 should be home in a rocking chair." This statement indicates the organization needs to: Select one: a. include employees as primary stakeholders b. revamp its affirmative action program c. create an employee-specific code of ethics d. create surface-level diversity e. create a positive work environment through a diversity program
create a positive work environment through a diversity program
The relationship between team size and performance appears to be: Select one: a. linear b. curvilinear c. hyperbolic d. tangential
curvilinear
Which type of departmentalization organizes work according to kinds of clientele? Select one: a. customer b. geographic c. functional d. product e. matrix
customer
When a manager has to act as a disturbance handler, for example by closing factories and laying off employees, she is performing which role? Select one: a. decisional b. interpersonal c. intraorganizational d. informational e. intrapersonal
decisional
Reengineering changes work by: Select one: a. decreasing reciprocal interdependence b. decreasing sequential interdependence c. increasing pooled interdependence d. increasing sequential interdependence
decreasing sequential interdependence
Which of the following levels of organizational culture is generally not addressed in attempts at changing such culture? Select one: a. the surface level b. just below the surface c. All three of these levels are regularly addressed in attempts to change culture. d. deep below the surface
deep below the surface
When Toyota finally decided to recall the Prius Hybrid models in 2010 for potential brake failure, the company had been receiving complaints about the issue for a while. This is an example of a ______ strategy of social responsiveness. Select one: a. required b. defensive c. reactive d. accommodative e. proactive
defensive
A manager might employ Porter's Five Industry Forces model to do an analysis of his or her company to: Select one: a. determine an industry's potential for long-term profitability b. choose a strategy best suited to changes in the external environment c. create a sustainable competitive advantage d. protect his or her company from the negative effects of industry competition
determine an industry's potential for long-term profitability
After a year as a manager, you will most likely Select one: a. be a "doer" b. develop people c. have a heavy workload d. be a problem solver e. manage tasks
develop people
Information technology can create sustainable competitive advantage if it creates value, is difficult for competitors to obtain, and: Select one: a. uses open source software b. differs from that of competitors c. protects data d. increases sustainability
differs from that of competitors
The term ________ refers to a method of investment in which a company builds a new business or buys an existing business in a foreign country. Select one: a. cooperative contract b. strategic alliance c. direct foreign investment d. global business
direct foreign investment
Trader Joe's offers environmentally conscious food products at a low cost. This sums up the firm's Select one: a. grand strategy b. focus strategy c. distinctive competence d. core capability
distinctive competence
In the wake of Hurricane Katrina, Wal-Mart CEO Lee Scott encouraged his managers to use any and all available information to make decisions they usually weren't called on to make. In doing so, Lee Scott was encouraging his managers to perform the ________ role. Select one: a. entrepreneur b. disturbance handler c. resource allocator d. negotiator
disturbance handler
Formal assessment that measure employee and management attitudes to diversity and review the company's diversity related policies is: Select one: a. diversity audits b. diversity pairing c. awareness training d. skills-based diversity training
diversity audits
In its American manufacturing facilities, Toyota pairs an American mid-level manager with a Japanese senior manager, with the hopes that stereotypical beliefs that either has about the other will be eliminated once they get to know each other as people. The correct name for this mentoring program is: Select one: a. OJT mentoring b. diversity pairing c. acculturation d. surface-level socialization e. skills-based diversity training
diversity pairing
In the S-curve pattern of innovation, discontinuous change is followed by: Select one: a. incremental change b. technological discontinuity c. technological substitution d. technology cycle e. dominant design
dominant design
When George Buckley became CEO of Brunswick, a boating and sports-equipment conglomerate, the company was operating like an "industrial-age dinosaur." Buckley asked his 25,000 employees, "Why not become the Toyota of boating?" Buckley was engaged in_______communication. Select one: a. downward b. dyadic c. horizontal d. upward e. functional
downward
Which term involves understanding the speaker's perspective and personal frame of reference and giving feedback that conveys that understanding to the speaker? Select one: a. active listening b. hearing c. empathetic listening d. decoding
empathetic listening
Which of the following is not a way employees can be compensated for team participation? Select one: a. gainsharing b. employee of the month award c. skill-based pay d. nonfinancial rewards
employee of the month award
Google wants to find out how a managerial candidate performed at a previous job. The best way to do this is through: Select one: a. a background check b. an assessment test c. a biodata interview d. a cognitive test e. employment references
employment references
When the CEO of Toyota says "We apologize for the questionable reliability of our cars," he is engaged in: Select one: a. creating feedback b. modifying the communication medium c. encoding d. decoding e. receiving
encoding
The three things that affect environmental uncertainty are _______. Select one: a. customers and competitors b. external environments and organizational culture c. threats and opportunities d. external environments and specific environments e. environmental change, environmental complexity, and resource scarcity
environmental change, environmental complexity, and resource scarcity
By 2010, patients visiting medical group practices will be older (except in pediatrics), more likely to have been born abroad, and more likely of non-European origin. The aging and increased diversity of U.S. residents will bring new challenges for medical group practice leaders to keep their patients-as well as their workforce-satisfied. Which of the following techniques can medical personnel use to become aware of how specifically these changes will affect them? Select one: a. benchmarking b. environmental scanning c. identifying strengths and weaknesses d. All of the choices are correct. e. boundary spanning
environmental scanning
Specialists at AT&T patrol the Internet, TV networks, and newspapers for information regarding upcoming events that could affect call traffic, such as voting onAmerican Idol or the sale of tickets to concerts by popular rock bands. By doing this, AT&T is performing______. Select one: a. informational monitoring b. environmental scanning c. public communication d. media advocacy e. opportunistic behavior
environmental scanning
Which theory advocates motivating employees by asking less from them? Select one: a. goal setting theory b. equity theory c. reinforcement theory d. expectancy theory
equity theory
Among the four areas of social responsibility for a company, the one that is perhaps most likely to result in controversy regarding whether or not the company has appropriately fulfilled it would be: Select one: a. legal responsibility b. economic responsibility c. discretionary responsibility d. ethical responsibility
ethical responsibility
SAB, a South African brewing company, recently purchased the U.S.-based Miller Brewing. The most visible result of the purchase so far has been the appointment of Norman Adams from Africa to serve as CEO of Miller. Adams is an example of a(n): Select one: a. channel leader b. figurehead c. expatriate d. change agent e. ombudsman
expatriate
The ________ approach is used to manage innovation in highly uncertain environments during periods of discontinuous change. Select one: a. experiential b. experimental c. concession d. compression
experiential
Virginia Dare is a primary producer of vanilla, tea, coffee, and cocoa extracts as well as an almost unlimited array of fruit, citrus, berry, dairy, brown, sweet, and nut flavors. At the heart of every Virginia Dare flavor is the spirit of innovation. It is continually developing and testing new product prototypes. From this information, you know that Virginia Dare uses the _____ approach to innovation. Select one: a. experiential b. iterative c. resource-based d. options-based e. compressed
experiential
Deep-level diversity is reflected in differences that can be recognized through: Select one: a. initial conversations b. extended interactions c. knowing someone's name d. first impressions
extended interactions
A firm is more likely to attack a competitor that has similar levels of resources.
false
A hybrid of executive information systems and corporate portals, intranets allow managers and employees to use a Web browser to gain access to customized company information and to complete specialized transactions.
false
A job description is a summary of the qualifications needed to successfully perform the job.
false
A modular organization is part of a network in which many companies share skills, costs, capabilities, markets, and customers with each other.
false
A team leader needs essentially the same set of skills as a traditional managers would.
false
A warehouse employ is injured when a palette of boxes falls on him. The manager investigating the accident blames it on warehouse design. This is an example of fundamental attribution error.
false
A-type conflict can improve group decision making, while c-type conflict tends to hinder effective group decision making.
false
According to John Kotter's analysis of the errors managers make when leading change, the first and potentially most serious of the errors in the unfreezing stage is lacking a vision.
false
According to Mintzberg, managers perform three roles: formal roles, informal roles, and technical roles
false
According to a study, companies with a high degree of centralization outperformed those with a low degree of centralization in terms of returns on assets, investments, equity, and sales.
false
According to perception theory, we all have a basic need to understand and explain the causes of other people's behavior.
false
According to strategic reference point theory, when companies are performing better than their strategic reference points, top management will typically choose a risk-seeking strategy.
false
According to the punctuated equilibrium theory, companies experience either stable or dynamic external environments.
false
According to trait theory, there are no consistent trait differences between leaders and nonleaders.
false
Age, gender, race/ethnicity, and physical and mental disabilities are dimensions of deep-level diversity.
false
An advantage to work teams is that not all members of the team put forth the same effort.
false
An employee at Target has only one responsibility - stocking the snack aisle. This is an example of job enlargement.
false
An organization should stay centralized where standardization is not important, and decentralize where standardization is important.
false
Assessing the need for strategic change is rather easy because there is a great deal of certainty in business environments.
false
Business confidence indices show how confident economists are about future business growth.
false
Communication cost is the cost of accessing already-stored and processed information.
false
Differences between team members should have been resolved by the storming stage of team development.
false
Diversity audits and diversity pairing are two types of diversity training.
false
Diversity programs increase turnover in companies.
false
Economic and legal responsibilities do not necessarily play a larger part in a company's social responsibility than do ethical and discretionary responsibilities.
false
First-line managers are responsible for managing other managers.
false
Five industry forces-character of rivalry, threat of new entrants, threat of low substitutability, threat of substitute products or services and the bargaining power of buyers-determine an industry's overall attractiveness and potential for long-term profitability.
false
Job specification is a purposeful, systematic process for collecting information on the important work-related aspects of a job.
false
Mary Parker Follett, the mother of modern management, argued that conflict between management and labor should be avoided at all costs.
false
One characteristic of companies that rely on behavior control is that they are highly resistant to change and slow to respond to customers and competitors.
false
One of the main reasons that organizational change efforts fail is that they are results oriented rather than activity oriented.
false
Organizational cultures are easy to change.
false
Reengineering is a feeling of intrinsic motivation in which workers perceive their work to have meaning.
false
S.M.A.R.T. goals are specific, measureable, accurate, rational, and timely.
false
Sabotaging equipment is a type of production deviance.
false
Social responsibility and ethical responsibility are synonymous.
false
Technology cycles typically follow a W-curve pattern of innovation.
false
The Hawthorne Effect is correctly defined as increasing productivity by paying more attention to workers.
false
The Kyoto Treaty established a free trade zone in South America.
false
The S-curve pattern of innovation is characterized by rapid initial progress.
false
The balanced scorecard approach to control emphasizes the measurement of organizational performance in two areas: finances and internal operations.
false
The basic components of goal-setting theory are goal specificity and performance feedback.
false
The basic control process begins with a comparison of actual performance to desired performance.
false
The chief benefit of the learning and effectiveness paradigm of corporate diversity is that it establishes a clear business reason for diversity.
false
The constructive approach to innovation requires the use of milestones.
false
The cost of obtaining information has no bearing on the strategic importance of information to businesses.
false
The courts and federal agencies use the four-fifths (or 80 percent) rule to determine if disparate treatment has occurred.
false
The economic value added is essentially the same thing as profits.
false
The first stage of team development is storming.
false
The key to using information technology to create a sustainable competitive advantage is the availability of faster, more powerful, cheaper computers.
false
The larger the team, the more likely it is to be successful.
false
The main function of the Gantt chart is to train workers.
false
The most efficient and effective way to change a company's organizational culture is for top management to concentrate all its efforts on the approach it's decided is most likely to work, given the company's aims and the current business climate.
false
The normative decision theory focuses on ways of influencing subordinates to get them to do what the leader wants.
false
The phase model of globalization consists of three steps: exporting, strategic alliances, and cooperative contracts.
false
The primary difference between leaders and managers is that leaders are concerned with doing things right, while managers are concerned with doing the right thing.
false
The responsibilities of managerial jobs are essentially the same regardless of the level of the organization at which they exist.
false
The risks, costs, and difficulties associated with using information to achieve first-mover advantage usually outweigh the potential benefits.
false
The statement "I should spend more time contacting current customers instead of making cold calls" reflects initiation of effort.
false
The systems approach to management clearly states that there are no universal management theories
false
The techniques that work well when managing innovation during discontinuous change work equally well during periods of incremental change.
false
The two basic methods for monitoring customers are reactive and detractive.
false
The two major approaches of corporate-level strategies are portfolio strategy and diversification.
false
There are five parts to the compression approach to innovation: design iterations, testing, milestones, multifunctional teams, and powerful leaders.
false
There are two basic kinds of compensation decisions: pay level and pay structure.
false
To improve an employee's on-the-job performance, it's best for a manager to wait until an employee has made a mistake before coaching him or her. That's because people learn more from their failures than they do from their successes.
false
Under the 1991 U.S. Sentencing Commission Guidelines, a company can reduce its culpability score and fine in the event of employee wrongdoing as long as it takes two steps: hires honest people and encourages employees to report violations.
false
Unsupervised data mining occurs when the user tells the data mining software to look and test for specific patterns and relationships in a data set.
false
When an Italian restaurant realized that customers were taking its checkered cloth napkins home with them, it took corrective action and started using paper napkins and selling cloth napkins at its cash register. In other words, the restaurant used the management function of leading.
false
When competing directly against your competitors, a "full-attack" strategy always works best because it prevents harsh retaliatory responses.
false
When doing a competitive analysis, managers should focus on only two or three well-known competitors with similar goals and resources.
false
Which of the following control methods informs managers about performance problems after they occur? Select one: a. feedforward b. cybernetic c. feedback d. concurrent
feedback
Which of the following is NOT a major component of the communication process? Select one: a. feedback b. filters c. noise d. receiver
filters
The manager most responsible for entry-level employees is the ________. Select one: a. middle manager b. None of the choices. All managers interact equally with entry-level employees. c. first-line manager d. team leader e. top manager
first-line manager
In the sterile processing department at Children's Hospital in Denver, good attendance is encouraged by recognizing staff members who have not missed work in the previous three months. At three-month intervals, the names of those who have not missed work that quarter are announced at staff meetings. What type of reinforcement schedule is being used by the hospital? Select one: a. continuous b. variable interval c. fixed interval d. fixed ratio e. variable ratio
fixed interval
What would explain why investigators tend to substantially overestimate the number of workplace accidents that are caused by employees? Select one: a. fundamental attribution error b. selective perception c. self-serving bias d. defensive bias
fundamental attribution error
Karen Chiles is a 62-year-old woman who was employed by the Hajoca Corporation, a Pennsylvania-based company that wholesales plumbing, heating, and industrial supplies. After thirty-two years of faithful service, Chiles was forced to listen to comments such as: "Women don't belong in this line of work." Chiles experienced: Select one: a. bureaucratic immunity b. adverse treatment c. gender discrimination d. quid pro quo sexual harassment
gender discrimination
Unlike salespeople whose performance can be measured by the number of sales, it is sometimes difficult to find comparable measures for plant workers. A manager of a printing company was concerned about wasted paper and decided to set an objective to increase employees' bonuses by reducing wasted paper by 20 percent during the next six months. The 20 percent reduction in wasted paper would be an example of: Select one: a. goal acceptance b. goal specificity c. goal reinforcement d. performance feedback e. goal commitment
goal specificity
A manager of a textile manufacturing firm tried to increase productivity by promising higher bonuses for employees who exceeded the daily quota by 15%. Which of the following motivational theories was the manager using? Select one: a. goal-setting theory b. Maslow's need hierarchy c. reinforcement theory d. expectancy theory e. equity theory
goal-setting theory
In the early morning of 21 November 1970, a raiding force of 56 men began one of the most daring American operations of the Vietnam War, a nighttime raid 23 miles west of Hanoi on the Son Tay prisoner of war (POW) camp. A highly disciplined team rehearsed the rescue 170 times under the most realistic possible conditions, including night live-fire exercises in a complete Son Tay mockup. This highly disciplined team with the goal of freeing POWs most likely: Select one: a. had strong individualism b. had low instrumentality c. experienced boundary spanning d. had high Machs e. had high cohesiveness
had high cohesiveness
A company rejects a managerial candidate because he showed little ability to work well in groups or be sensitive to others' needs and viewpoints. These are examples of which management skill? Select one: a. technical skill. b. conceptual skill. c. motivation to manage d. human skill
human skill
Readers Digest Association Inc. was on a decline at the beginning of this decade, but it has seen a significant turnaround due to changes in how it markets its products. According to spokesperson Bill Adler, the changes have been made gradually so as not to upset readers, whose average age is 49. Adler was filling a(n) _____ role. Select one: a. informational b. intrapersonal c. intraorganizational d. decisional e. interpersonal
informational
When Virginia-based AES took over the national electrical system in Cameroon, the state-owned utility company was broke, milked dry by the government and some of its own employees who had had created their own mini-empires by reselling power they siphoned from the decrepit system. Jean-David Bile was brought in to run the company. His first job was to cut the amount of electricity stolen from the company by 12 percent by the end of 2006. Which of the following leadership behaviors did Bile have to emphasize to accomplish his goal? Select one: a. reciprocity b. consideration c. leader formalization d. autonomy e. initiating structure
initiating structure
An executive information system uses __________ and __________ sources of data so that mangers can monitor and analyze organizational performance. Select one: a. timely and detailed b. internal and external c. internal and cognitive d. analytical and raw
internal and external
The central concern of the job characteristics model is: Select one: a. task significance b. feedback c. autonomy d. internal motivation
internal motivation
Which approach to job redesign seeks to formulate jobs in ways that motivate workers and lead to positive work outcomes? Select one: a. job enlargement b. job specialization c. job enrichment model d. job characteristics model
job characteristics model
Which of the following is a method commonly used to make jobs easy and simple to learn? Select one: a. job rotation b. job descriptions c. division of labor d. job specialization e. job specifications
job specialization
Among the available paradigms for managing diversity, the ________ paradigm goes beyond a focus on surface-level differences by integrating deep-level diversity into the work of the organization. Select one: a. access and legitimacy b. organizational plurality c. discrimination and fairness d. learning and effectiveness
learning and effectiveness
What two factors determine whether two firms will be in direct competition with each other? Select one: a. market commonality and distinctive competence b. core capabilities and distinctive competence c. core capabilities and resource similarity d. market commonality and resource similarity
market commonality and resource similarity
According to Max Weber, which of the following is used to help a bureaucracy achieve organizational goals in the most efficient way? Select one: a. all of these b. job descriptions c. centralization d. merit-based promotion e. horizontal communication
merit-based promotion
In the sterile processing department at Children's Hospital in Denver, good attendance is encouraged by penalizing those who miss work with reduced bonus payments. The Children's Hospital uses: Select one: a. goal objectivity b. goal reinforcement c. reinforcement contingency theory d. negative reinforcement e. extinction
negative reinforcement
__________ control guides workers' behaviors and decisions through a company's shared values and beliefs. Select one: a. Output b. Behavior c. Normative d. Objective
normative
If the function of job training is to practice, learn, or change job behaviors, then the company should use: Select one: a. case studies b. on-the-job training c. lectures d. films and videos e. coaching and mentoring
on-the-job training
What is the term for a philosophy and collection of planned change interventions designed to improve an organization's long-term health and performance? Select one: a. organizational innovation b. organizational change c. generational change d. organizational development
organizational development
While the term ________ refers to the vertical and horizontal configuration of departments, authority, and jobs within a company, the term ________ refers to the collection of activities that transforms inputs into outputs that customers value. Select one: a. line; staff b. organizational structure; organizational process c. centralization; decentralization d. intraorganizational process; interorganizational process
organizational structure; organizational process
Which of the following statements about diversity is accurate? Select one: a. Organizations that pursue diversity goals do so voluntarily. b. Diversity exists as a result of intentional steps taken by organizations. c. Diversity efforts focus on the demographics of a company's workforce, such as sex and race. d. One of the purposes of diversity is to compensate for past discrimination.
organizations that purse diversity goals do so voluntarily
The term ________ refers to the pitch, rate, tone, volume, and pattern of speech. Select one: a. paralanguage b. attribution c. kinesics d. horizontal communication
paralanguage
Herb Kelleher, a Southwest Airlines founder and former CEO, believed that "You've got to take the time to listen to people's ideas." Following in Kelleher's footsteps, Southwest executives routinely visit their operations and encourage employees to speak their minds and share their ideas. According to the path-goal theory, what type of leadership do executives at Southwest Airlines exhibit? Select one: a. supportive b. directive c. participative d. achievement-oriented
participative
A manager of an auto-assembly plant consults employees on the assembly line before making process changes. This is an example of: Select one: a. directive leadership b. supportive leadership c. achievement-oriented leadership d. participative leadership
participative leadership
In the early morning of 21 November 1970, a raiding force of 56 men began one of the most daring American operations of the Vietnam War, a nighttime raid 23 miles west of Hanoi on the Son Tay prisoner of war (POW) camp. During the _____ stage of team development the raiders would have made their attack on the POW camp. Select one: a. de-forming b. performing c. forming d. storming e. conforming
performing
Puma, the German sporting goods and clothing manufacturer, wants to change how consumers perceive their product. For years, it has succeeded in what it calls the sports lifestyle niche, but now it wants people to think of its clothing as more mainstream. To accomplish this goal, Puma will need to use _____ to determine specific organizational goals and how to achieve them. Select one: a. organizing b. planning c. leading d. motivating e. controlling
planning
What level of moral development would you have achieved if you decided not to install a bootlegged copy of software because you believe in the intellectual property rights of creative people? Select one: a. preconventional b. postconventional c. conventional d. quasi-conventional
postconventional
The three learned needs that McClelland identified are: Select one: a. position, affiliation, affect b. power, achievement, affiliation c. premium, achievement, absence d. power, alliances, access
power, achievement, affiliation
When credit card companies want to determine which potential customers are likely to be good credit risks, they use data mining to identify ____________ patterns. Select one: a. data cluster b. association c. sequence d. predictive
predictive
Honda announced that it would include side-curtain air bags on all of its cars as standard equipment because it was convinced that it was "the right direction and will save lives." This decision is an example of a ___________ strategy to responding to demands for social responsibility. Select one: a. accommodative b. defensive c. proactive d. reactive
proactive
What particular type of workplace deviance occurs when an employee leaves work early? Select one: a. employee shrinkage b. political deviance c. production deviance d. property deviance
production deviance
In the early morning of 21 November 1970, a raiding force of 56 men began one of the most daring American operations of the Vietnam War, a nighttime raid 23 miles west of Hanoi on the Son Tay prisoner of war (POW) camp. A highly disciplined team rehearsed the rescue 170 times under the most realistic possible conditions, including night live-fire exercises in a complete Son Tay mockup. This team would be classified as a(n)______ team. Select one: a. self-managing b. employee involvement c. virtual d. project e. ad hoc
project
Possible strategies that a company may use to respond to social responsibility problems are: Select one: a. defensive and offensive b. reactive, defensive, accommodative, and proactive c. reactive and proactive d. reactive, defensive, and accommodative
reactive, defensive, accommodative, and proactive
The factors that help managers determine whether control is possible (or worthwhile) are: Select one: a. reducing dependence and restructuring dependence b. degree of dependence and resource flows c. regulation costs and cybernetic feasibility d. concurrent control and feedforward control
regulation costs and cybernetic feasibility
Regulations by the Department of Labor involving paying employees for overtime work are a component of the ______ environment. Select one: a. general b. internal c. employment d. economic e. specific
specific
A Sony lawyer advised a manager in Sony/BMG about a contract she is negotiating with a Sony recording artist. This is an example of: Select one: a. staff authority b. line authority c. staff function d. line function
staff authority
Advocacy groups are considered part of a company's: Select one: a. directors b. whistleblowers c. stakeholders d. social responders e. shareholders
stakeholders
Which of the following is not a dimension of organizational authority in traditional departmental structures? Select one: a. line versus staff authority b. standardization c. delegation of authority d. chain of command
standardization
In terms of the BCG matrix, Amazon's Kindle would best be described as a: Select one: a. cash cow b. dog c. star d. question mark
star
The __________ stage of team development is characterized by conflict and disagreement. Select one: a. forming b. performing c. storming d. norming
storming
Which of the following is not a method for achieving control in organizations? Select one: a. normative b. objective c. bureaucratic d. self-control e. subjective
subjective
The data in a data warehouse may be analyzed using which two general approaches to data mining? Select one: a. superficial or comprehensive data mining b. supervised or unsupervised data mining c. sequence or predictive data mining d. association or affinity data mining
supervised or unsupervised data mining
Which of the following types of plans generally run for 6 months to 2 years? Select one: a. sales b. strategic c. operational d. tactical
tactical
Which of the following is NOT a diversity principle that companies should follow? Select one: a. solicit negative feedback b. periodically examine standards c. tailor opportunities to groups d. find common ground
tailor opportunities to groups
An innovation stream begins with a(n) ________: Select one: a. dominant design b. era of incremental change c. technological discontinuity d. era of ferment
technological discontinuity
When Toshiba stopped selling HD-DVD players because of the dominance of Blu-Ray, __________ occurred. Select one: a. technological lockout b. technological discontinuity c. technological substitution d. technological innovation
technological lockout
_____ occurred when James purchased a Nintendo Wii to replace his Gamecube. Select one: a. Generational change b. Technological substitution c. Technological disruption d. Compression e. Experiential discontinuity
technological substitution
If you have to layoff employees this afternoon, as opposed to next month, you are more likely to make an ethical decision because the ethical intensity related to ________ is strong. Select one: a. temporal immediacy b. social consensus c. workplace deviance d. concentration of effect e. moral development
temporal immediacy
Which of the following is an example of political/legal component ofReaders Digest magazine's general environment? Select one: a. the average age of readers b. innovative printing equipment c. a country's rate of inflation d. the Family and Medical Leave Act e. working mothers
the Family and Medical Leave Act
Imagine a college student who has been assigned a research paper at the start of a semester. The paper is due on December 15th, the course end. This student likes to socialize but he also likes to get good grades. With reference to the paper, the student has two choices: studying or socializing. Because the reward for socializing is always in the present, it maintains a high valence. The reward for writing is temporally distant initially, and so it maintains a low valence. Only when the due date becomes imminent does the valence change. Valence refers to: Select one: a. the perceived relationship between performance and reward b. the perceived relationship between effort and performance c. the actual relationship between effort and performance d. the actual relationship between performance and reward e. the attractiveness or desirability of an outcome
the attractiveness or desirability of an outcome
Which of the following aspects of performance is assessed when trying to determine an employee's motivation to manage? Select one: a. the employee's ability to communicate b. the employee's knowledge of how to get the job done c. the employee's understanding of how different parts of the company affect each other d. the employee's willingness to reward good behavior and punish bad behavior
the employee's willingness to reward good behavior and punish bad behavior
Who are the sources of feedback during a 360-degree feedback performance appraisal? Select one: a. the employee and employee's boss and subordinates b. the employee's boss, subordinates, peers, and co-workers c. the employee's boss and the employee d. the employee, the employee's boss, peers and co-workers, and subordinates
the employee, the employee's boss, peers and co-workers, and subordinates
Teams are best used during all of the following circumstancesexcept when: Select one: a. tasks are complex. b. tasks require interaction with others. c. tasks need multiple perspectives d. the task can be done by people independently.
the task can be done by people independently
When George Buckley became CEO of Brunswick, a boating and sports-equipment conglomerate, the company was operating like an "industrial-age dinosaur." Buckley asked his 25,000 employees, "Why not become the Toyota of boating?" Five years after becoming its CEO, Brunswick is well on its way to reaching this goal. As one observer said, "This old company is reinventing itself at the atomic level." What kind of a leader is Buckley? Select one: a. delegating b. transactional c. Machiavellian d. unethical charismatic e. transformational
transformational
A company faces significantly increased costs when it has to replace old customers with new ones.
true
A computer software company pays higher salaries to employees with graduate degrees in computer science. This is an example of skill-based pay.
true
A first-mover advantage is the strategic advantage that companies earn by being the first to use new information technology to substantially lower costs or produce a product or service different from that of competitors.
true
A major pitfall of planning is that it can impede change or flexibility.
true
A manager can't necessarily assume that the cultural profile for a particular country that results from Hofstede's Five Cultural Dimensions framework will serve as a reliable guide when he or she deals with an individual from that country.
true
A retailer uses notebooks to keep track of inventory and sales. This is an example of a manual method of capturing information.
true
A technology cycle occurs whenever there are major advances or changes in the knowledge, tools, and techniques of any field or discipline.
true
According to Maslow's hierarchy, self-esteem is an example of a higher-order need.
true
According to equity theory, underreward is more likely to impact employee motivation than overreward.
true
According to expectancy theory, people will be motivated to the extent to which they believe that their efforts will lead to good performance.
true
According to expectancy theory, when instrumentality is strong, employees believe that better performance leads to better rewards.
true
According to the equity theory, if a female employee compared her salary to a male co-worker's and found her salary dissatisfying, her situation is an underreward.
true
According to the shareholder model espoused by Nobel laureate Milton Friedman, the only social responsibility organizations have is to maximize profits.
true
Affirmative action is a policy for actively creating diversity.
true
All companies are affected by elements of the general external environment.
true
An employee of a grocery store sees that fellow employees are stealing fruit, leading to dramatic losses, but does not report this to management. This would be an instance of organizational silence.
true
As conceived by Max Weber, bureaucracy is objective.
true
Asking for information such as age or maiden name on a job application form violates federal law.
true
At times, the BCG matrix yields incorrect judgments about a company's potential because the past is not always a reliable predictor of the future.
true
Bar codes and RFID tags are examples of electronic methods of capturing information.
true
Because grapevines are highly accurate sources of information, managers should feed company grapevines news and should manage these informal networks by monitoring them.
true
Being a good listener is an important step in being a good one-on-one communicator.
true
Being socially responsible may be the right thing to do and is usually associated with a modest increase in profits, but it doesn't guarantee business success.
true
Benchmarking involves looking at the performance of other companies and determining their standards.
true
Both extrinsic and intrinsic rewards are important to most workers.
true
Chester Barnard believed that the extent to which people willingly cooperate in an organization depends on workers' perception of and willingness to accept executive authority.
true
Cognitive ability tests generally do the best job of predicting job applicants' future performances.
true
Concertive controls are based on beliefs that are shaped and negotiated by work groups.
true
Conglomerates composed of completely unrelated businesses are even riskier than single, undiversified businesses.
true
Contingency management assumes there is no single best way to manage.
true
Control isn't always worthwhile or possible.
true
Corporate portals give managers and employees access to customized information and allow them to complete specialize transactions.
true
Cross-training involves training team members to do all or most of the jobs performed by other team members.
true
Decision support system programs don't replace managerial decision making; they improve it by furthering managers' and workers' understanding of the problems they face and the solutions that might work.
true
Decisions made by groups are typically better than those made by individuals.
true
Diversity exists in organizations when there are a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there.
true
Diversity makes good business sense because it helps to reduce costs.
true
Due to perceptual filters, the board of directors of a company may fail to see that declining sales are a direct result of poor leadership.
true
During the 2010 holiday season, Wal-Mart announced that it would sell bestselling hardcover books for $9.95. This prompted Amazon and Target to lower their prices for bestselling hardcover books to meet-and then beat-Wal-Mart's. Wal-Mart's move is best described as an attack.
true
Economic value added (EVA) is the amount by which profits exceed the cost of capital in a given year.
true
Effective leaders are more likely than nonleaders to demonstrate high levels of drive, self-confidence, and emotional stability.
true
Efforts to change organizations often fail if they are activity-oriented.
true
Environmental scanning contributes to organizational performance.
true
Even after cultural differences are identified and understood, it is difficult to adapt managerial practices to those differences.
true
For the properly trained manager, it is difficult to know what is and will be perceived as socially responsible corporate behavior.
true
Frederick Taylor can be credited with creating the work break.
true
Geographic departmentalization organizes work and workers into separate units responsible for doing business in particular geographic areas.
true
Good management is working through others to accomplish tasks that help fulfill organizational objectives as efficiently as possible.
true
If managers and employees set goals together, those goals are more likely to be reasonable and attainable.
true
If managers follow the rules specified by normative decision theory, they are much more likely to make effective decisions, especially with respect to subordinate acceptance and commitment.
true
If you do something because everyone else is doing it, you are likely functioning at a conventional level of moral development.
true
Initiating structure is the degree to which a leader structures the roles of followers by setting goals, giving directions, setting deadlines, and assigning tasks.
true
Instead of hunting down and prosecuting hackers, Microsoft is hiring them as consultants to help the company develop more secure products. This is an example of environmental scanning affecting organizational strategy.
true
Internet training, or e-learning, is an inappropriate training method for certain jobs.
true
Lower-level managers are responsible for developing and carrying out operational plans.
true
Many years ago, Procter & Gamble had operating companies in pharmaceuticals, cosmetics, cleaning supplies, and snack food. On the surface, it would seem that P & G was practicing unrelated diversification.
true
Multifunctional teams are used in both the experiential and compression approaches to innovation.
true
Nonprofits are subject to the U.S. Sentencing Guidelines even though they are not businesses in the same way for-profit firms are.
true
Normative decision theory helps leaders determine how much employee participation they should allow to improve the quality of decisions.
true
One component of the integrated model of motivation is goal-setting theory.
true
One major advantage of joint ventures is the reduction of risk.
true
One of the disadvantages of team decision making is that team members may not feel accountable for the decisions and actions taken by the team.
true
One of the keys to motivating employees is for managers to look for ways to allow employees to experience intrinsic rewards as lower-order needs are satisfied.
true
One reason Americans get more for their money is that the U.S. marketplace has been one of the easiest for foreign competitors to enter.
true
One way that managers can promote ethical behavior among employees is to handle information in a confidential and honest fashion.
true
One way to help ensure high levels of goal commitment among employees is to set goals collectively as a team.
true
Operations management uses a mathematical approach to find ways to increase productivity, improve quality, and manage or reduce inventories.
true
Organic organizational designs are concerned with the collection of activities that transform inputs into outputs valued by customers.
true
Organizational design approaches that alter internal or external organizational processes are more appropriate for organizations facing dynamic, changing business environments than traditional approaches focusing on organizational structure.
true
People are more likely to make ethical decisions when the total harm of a particular act would be high and there is agreement that a behavior or action is bad.
true
Perception can be one of the key obstacles to communication.
true
Rare, valuable, and imperfectly imitable resources will only produce a sustainable competitive advantage if those resources are also nonsubstitutable.
true
Situational leadership theories argue that there is no one best leadership style.
true
Sometimes a dominant design emerges because it reaches critical mass
true
Subaru's manufacturing plant in Lafayette, Indiana has the goal of producing zero landfill waste. This is an example of a stretch goal.
true
Suppose that China sets a limit on the number of Korean televisions that can be imported into China. This would be an example of a nontariff barrier.
true
The Big Five Personality Dimensions include extraversion, emotional stability, agreeableness, conscientiousness, and openness to experience.
true
The better or more accurate the prediction of future job performance, the more valid a test is said to be.
true
The degree to which workers have the discretion, freedom, and independence to decide how and when to accomplish their jobs is the key difference among the different types of teams.
true
The dimensions of market commonality and resource similarity are crucially important to understanding and managing firm-level strategies.
true
The first step a manager should take to determine whether discrimination exists in his or her company is to compare hiring and promotion rates as well as job satisfaction of whites with those of racial and ethnic applicants and employees and investigate any disparities.
true
The first step an organization should take when sexual harassment is suspected is to begin an investigation of the claim.
true
The focus of the discrimination and fairness paradigm for managing diversity is equal opportunity, fair treatment, recruitment of minorities, and strict compliance with the law.
true
The general effect of federal employment laws is still evolving through court decisions.
true
The highest level of waste minimization is waste prevention and reduction.
true
The human resource management (HRM) process involves developing qualified employees.
true
The key idea behind the rational decision making model is that its use should ideally enable managers to choose the best possible solution that will provide the greatest potential benefit to their organization.
true
The level of an organization's customer satisfaction is correlated to the level of satisfaction that company employees have with their bosses.
true
The most important factor in an attractive business climate is access to a growing market.
true
The primary disadvantage of the product, customer, and geographic approaches to departmentalization is duplication of resources.
true
The sender, the receiver, and noise are all components of the communication process.
true
The social responsibility of organizations may be described according to either of two models: the shareholder model or the stakeholder model.
true
The three levels of organizational culture are what people see, what they hear, and what they believe
true
The two general types of communication media available for use by managers are oral communication and written communication.
true
Time study measures how long it takes a good worker to complete each part of their job.
true
To determine whether control is worthwhile, managers need to assess regulation costs and cybernetic feasibility.
true
Two types of visionary leadership are charismatic and transformational leadership.
true
Under the bureaucratic control method managers influence employee behavior by rewarding or punishing employees for compliance or non-compliance.
true
Upward communication allows workers to give feedback to management.
true
When applying path-goal theory, managers should clear paths to goals by solving problems and removing roadblocks.
true
When it was released, Apple's iPad was best described as a question mark on the BCG Matrix.
true
Wineseller magazine regularly receives requests by clubs of wine enthusiasts looking for donations of multiple copies to their members. Because the magazine is just starting out, it needs a way to control the amount of free copies it distributes.Wineseller needs to implement a standing plan about donations.
true
Working relationships among the organizations involved in virtual organizations are often temporary.
true
It is crucial that managers create a core change coalition during the _________ phase of the change process. Select one: a. compression b. freezing c. change intervention d. unfreezing
unfreezing
The three kinds of job interviews are: Select one: a. unstructured, structured, semi-structured b. spontaneous, unstructured, mobile c. virtual, distance, structured d. unstructured, semi-structured, prearranged
unstructured, structured, semi-structured
