Management Information Systems Ch.2 quiz

Which of the following types of systems would you use to manage relationships with your customers?

CRM (Customer Relationship management)

In _______, digital technology and the internet are used to execute the major business process in the enterprise.

e-business

Using the Internet to buy or sell goods is called

e-commers

A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.

enterprise

Managers can use DSS (Decision support system) to make decisions about problems that are unusual and not easily specified in advance.

True

You have been hired by BizCom, a business communications consultancy that services many clients in different industries throughout the United States, to help it improve its profit margin. BizCom provides customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 50 consultants, all of whom are located in its central headquarters in Alexandria, Virginia. What type of system do you recommend that BizCom install to improve its business processes and increase its profit margin?

An extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed.

Which of the following is a routine question that might be answered by an MIS system?

Compare planned to actual sales for each quarter

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information systems?

DSS (Decision-support system)

Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance?

DSS (Decision-support system)

Which type of information system would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost?

DSS (Decision-support system)

The four major types of enterprise applications are:

ERP, SCM, CRM, and KMS

Which of the following systems would you expect to deliver data from external events, and summarized information from internal MIS systems?

ESS (Executive Support Systems)

Which of the following would you use to forecast trends in your supplier's industry that could affect your firm over the next five years?

ESS (Executive Support Systems)

Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key performance indicators?

ESS (executive support system)

What is the most important function of an enterprise application?

Enabling business functions and departments to share information

Which of the following systems is designed to span functional areas, focus on executing business process across the firm, and include all levels of management?

Enterprise applications

_________ systems are also known as enterprise systems.

Enterprise resource planning

Which of the following types of system helps coordinate the flow of information b/w the firm and it's suppliers and customers?

Extranet

You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?

Extranet

Transaction-level information is essential for operational management to plan future production levels.

False

You would use an MIS to help determine if your business should introduce a new product line.

False

A DSS (Decision Support System) is most commonly used by the executive management level of an organization.

False

Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group, such as human resources.

False

Most transaction processing systems use sophisticated mathematical models or statistical techniques.

False

Which of the following statements about the NFL's Player Tracking system, as described in the chapter case, is not true?

It was primarily designed to increase sales of food and beverages.

Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business process and management decision making?

KMS (Knowledge Management Systems)

An ESS support which of the following?

Long-range planning activities of senior management

A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions falls into which of the following categories?

MIS

Which of the following would you use in order to determine which of your suppliers has the best and worst records for meeting your production schedules?

MIS

For non-routine decision making, managers rely on decision support systems.

True

If sales of your products decline in a specific region of the country, which of the following types of systems would best help you understand why?

MIS (Management Information Systems

Which of the following types of system enables management to make better decisions regarding their suppliers?

SCM (Supply Chain Management)

Which type of system integrates, supplier, manufacturer, distributor, and customer logistics processes?

Supply chain management system

A(n) ___________ is typically a major source of data for other systems.

TPS

To monitor the status of internal operations and the firm's relations with the external environment, managers need which of the following types of systems?

TPS (Transaction Processing System)

You have been hired by a non-profit organization to implement a system to handle donations. Which of the following systems will best meet these needs

TPS with MIS capabilities

The term management information systems refers to a specific category of information systems serving:

middle management functions

Using______to enable government relationships with citizens, businesses, and other arms of government is called e-government.

the internet and networking technologies

All of the following are examples of business intelligence systems except a system that:

tracks the flows of materials in a factory.