MANAGEMENT TEST 1

Which of the following is NOT one of the moral rights that could be considered during decision- making?

The right to invade privacy

Controlling involves monitoring employee's activities and taking corrective action as necessary. T/F?

True

Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises. T/F?

True

Efficiency can be calculated as the amount of resources used to produce a product or service. T/F?

True

Ethical responsibility includes behaviors that are not necessarily codified into law and may not serve the corporation's direct economic interests. T/F?

True

Goals are typically stated in quantitative terms. T/F?

True

In the 1970's, the Japanese taught the U.S. companies how to boost profits by keeping inventories lean through JIT. T/F?

True

Leading is the use of influence to motivate employees to achieve organizational goals. T/F?

True

Prevention and preparation are the two stages of crisis management. T/F?

True

The disclosure by an employee of illegal, immoral, or illegitimate practices by the organization is called whistle- blowing. T/F?

True

The late famed management theorist Peter Drucker is often credited with creating the modern study of managment. T/F?

True

The ultimate responsibility of managers is to ahcieve high performance by balancing efficiency and effectiveness. T/F?

True

(____) refers to a value characterized by people's intolerance for uncertainty and ambiguity and resulting support for beliefs that promise certainty and conformity.

Uncertainty avoidance

A normative approach to ethical decision making:

Uses various approaches to describe guiding values for decisions

Which ethical approach are companies citing to justify their policing of employee's personal habits on and off the job, such as alcohol and tobacco consumption?

Utiliarian approach

Caleb is a manager at Computer-Care Company. He is expected to consider the effort of each decision alternative on all parties and select the one that optimizes the satisfaction for the greatest number of people. This is an example of the:

Utilitarian approach

Which of the following has a goal to guide the nations of the world toward free trade and open markets?

WTO

A foreign subsidiary over which an organization has complete control is called a:

Wholly owned foreign affiliate

A cultural attitude marked by the tendency to regard one's own culture as superior to others is called:

ethnocentrism

Being a successful manager means thinking in terms of all of the following, except:

generating the most profit

A (____) interaction requires more time because a relationship has to be developed, and trust and friendship must be established.

high-context

The ethical decision approach that requires persons to be guided by standards of equity, fairness and impartiality is the:

justice approach

A foreign terrorist kidnaps your firm's marketing VP while the VP is in the host country. This is a harsh example of:

political risk

A significant contribution of Chester Barnard was the concept of:

the informal organization

Which of these can best describe organizing?

Assigning responsibility for task accomplishment

Anyone considering doing business in China, according to Spotlight on Skills in Chapter 2, should keep in mind all of the following rules except _______

Be efficient with use of time

(___) is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it

Benchmarking

(____) is a concept that proposes that corporations can alleviate poverty and other social ills by selling to the world's poorest people.

Bottom of the pyramid

The Digitec company has recently decided to design and manufacture a laptop that retails for under $50, in an effort to make information technology available to people in places like rural Africa and rural India. This is known as what type of strategy?

Bottom of the pyramid strategy

Collectivist values are represented in the social framework of which of these?

Brazil

Which of these is NOT a part of an organization's general environment?

Competitors

In order to determine how to deal with a problem employee, Sharon evaluated the employee, the problem, and the context in which the problem occurred. She is applying which of the following perspectives?

Contingency view

Monitoring activities and making corrections are part of:

Controlling

Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an example of the management function of:

Controlling

All of the following are examples of special interest groups except:

Courts

A nation's (____) includes the shared knowledge, beliefs and values, as well as the common modes of behavior and ways of thinking, amoung members of a society.

Culture

For Southwest Airlines, all of the following can be suppliers except:

Delta Airlines (providing competition)

Which of the following is often considered the "father of the quality movement?"

Deming

The Write Pens. Inc. wants to reduce transferring costs by producing closer to the consumer in a foreign country. This will also help in reducing transportation and storage costs. Which strategy would be the best to use given the circumstances?

Direct investing

An organization's decision to hire for an open position is in the:

Domain of free choice

Which of the following rules, according to Spotlight on Skills in Chapter 2, is about forging an emotional bond?

Don't skip the small talk

All of these are a part of an organization's task environment except (____).

Employers

The (____) is a single European currency that replaced 12 national currencies and unify a huge marketplace.

Euro

The conventional stage of moral development is best described by which of the following statements?

Everybody else is doing it, so it must be okay.

Which of the following is an entry strategy in which the organization maintains its production facilities within its home country and transfers its products for sale in foreign markets?

Exporting

When Harbor Trades, a Korean-based company, makes resources including technology, managerial skills, and patent and trademark rights available to Nano Technologies, a Russian company whereby allowing Nano to make products similar to Harbor, it is engaging in exporting. T/F?

False

Crisis plans define company responses to be taken in the case of emergencies, setbacks, or unexpected conditions. T/F?

False; (Crisis should be changed to contingency)

Plans provide a standard of assessment. T/F?

False; (change assessment to performance)

The raw materials that organizations use to produce its outputs are provided by customers. T/F?

False; (change customers to supplies)

The least costly and least risky direct investment is called a greenfield venture. T/F?

False; (change least to most [there are 2])

An example of part of the legal-political dimension of the general environment is a government's report on the decline of unemployment rate. T/F?

False; (change legal-political to economic)

Licensing means engaging in the international division of labor so that work activities can be done in countries with the cheapest sources of labor and supplies. T/F?

False; (change licensing to outsourcing)

With exporting, the corporation transfers its products for sale and its production facilities in foreign countries. T/F?

False; (change production to distribution)

Fifteen member states of the EU have adopted the rupee, as a single European currency. T/F?

False; (change rupee to euro)

Due to the stable environment and lack of technological change, mergers and joint ventures rarely occur in the U.S. T/F?

False; (change stable to unstable)

Standing plans define company responses to specific situations such as natural emergencies or competitive setbacks. T/F?

False; (change standing to contingency)

The ABC Corporation should create a crisis management group that is not cross-functional, but does work together well under pressure. T/F?

False; (cross off not)

The goals should be easy, for employees to feel motivated, so that they can achieve them easily which in turn increases their motivation level. T/F?

False; (easy is wrong, change it to challenging)

Step 1 in Management by Objectives is to review progress. T/F?

False; (step 1 is wrong, change it to step 3)

Managers in partnering organizations, given the increasing environmental uncertainty, are shifting from a partnership orientation to an adversarial orientation. T/F?

False; (switch partnership and adversarial)

The nature of management is to control and dictate others in an organization. T/F?

False; change control and dictate to coordinate and motivate

The use of influence to motivate employees to achieve the organization's goals refers to controlling. T/F?

False; change controlling to leading

Organizing means defining goals for future organizational performance and deciding on the tasks and resources needed to attain them. T/F?

False; change organizing to planning

The task environmental dimension includes all elements that occur naturally on earth, including plants, animals, rocks, and natural resources such as air, water, and climate. T/F?

False; change task to natural

(____) places an emphasis on a worldwide perspective.

Geocentric companies

Which of these is a low-context culture?

German

The extent to which trade and investments, information, social and culutral ideas, and political cooperation flow between countries is called.

Globalization

(____) refers to a desired future state that an organization attempts to realize.

Goal

The represents people in the environment who can be hired to work for the organization.

Labor Market

The thinking underlying the domain of (____) is the closest to the justice approach.

Law

Which of these is the use of influence to motivate employees to achieve organizational goals?

Leading

A government inspection has required your company to upgrade the safety equipment in the manufacturing process of ice creamery./ What dimension of the external environment has influenced these upgrades?

Legal-political

The (___) dimension of the general environment includes federal,state, and local government regulations.

Legal-political

Exporting, licensing, and direct investing are called (____) strategies because they represent alternative ways to sell products and services in foreign markets.

Market entry

When two or more organizations combine to become one, it is referred to as a:

Merger

(____) refers to the concept that different treatment of people should not be based on arbitrary characteristics.

Moral-justice

(____) to ethical decision-making is consistent with free consent, privacy, and free speech.

Moral-rights approach

In response to pressure from environmental advocates, organizations have become increasingly sensitive to diminishing:

Natural Resources

A social entity that is goal directed and deliberately structured is referred to as a(n):

Organization

For a widget manufacturing company, worker-hours per widget is a measure of:

Organizational efficiency

(___) includes all elements existing outside the boundary of the organization that have the potential to affect the organization.

Organizational environment

The Maquiladora industry along the Texas-Mexico border on the Mexico side uses cheap labor for assembling products. This lowers the price for U.S. consumers and is an example of:

Outsourcing

(____) is the act of determining the organization's goals and the means for achieving them.

Planning

Robert, a top-level manager at an advertising agency, spends a signifcant part of his work day identifying goals for future organizational performance and deciding how to use resources to attain these goals. This involves which management function?

Planning

Which of the following stages is the stage of personal moral development in which an individual develops an internal set of standards and values?

Principled

(____) involves looking at trends and discontinuities and imagining possible alternative future to build a framework within which unexpected future events can be managed.

Scenario building

What type of a stakeholder would a nature conservation group be for a paper manufacturing company?

Special interest group

(____) are called the action steps by which an organization intends to attain its strategic goals.

Strategic plans

(____) are reasonable yet highly ambitious goals that are so clear, compelling, and imaginative that they fire up employees and engender excellence.

Stretch goals

GreenTech Candies is a U.S.-based company that manufactures and distributes candy bars and snack foods globally. The company sources most of its cocoa and sugar from South American companies. This business relationship highlights which dimension of the task environment?

Suppliers

(____) is economic development that generates wealth and meets the needs of their current generation while focusing on future generations.

Sustainability

Which of these refers to procedural justice?

The concept that rules should be clearly stated and consistently and impartially enforced.

Any group within or outside the organization that has a stake in the organization's performance is called:

A stakeholder

(____) aspects of management do not change when doing business internationally.

All of these

Primary stakeholders of an organization include:

All of these

A situation that arises when all alternative choices or behaviors have been deemed undesirable because of the potentially negative ethical consequences, making it difficult to distinguish right from wrong, is considered:

An ethical dilemma

(____) is the final step in the MBO process.

Appraise overall performance

Kim, a Japanese expatriate working in Denmark, tends to use communication primarily to build personal social relationships. She feels that relationships and trust are more important than business. Kim is surprised that her business associates in Denmark do not share the same views. Based on this information, Kim most likely grew up in what type of culture?

High-context

(___) has become the new imperative, despite the need for companies to control costs in today's economy.

Innovation

The external environment includes events orginating in foreign countries as well as opportunities for American companies in other countries.

International Dimension