Managing Groups Chapter 10

Storming Stage

Second stage of group development that is characterized by intra-group conflicts

Which type of work team operates without a manager and is responsible for a complete work process or​ segment?

Self-managed

Tversky & Kahn...

Study on bullying based off of roulette wheel

Bogey

An item that you're willing to concede during a negotiation by pretending you really care about it and then making a big deal about giving it up

Ask Price

As aggressive as defensible

Reservation Point

As low or as high as you are willing to go during a negotiation, the point above or below which you will exercise your BATNA

Communication medium richness

The amount and quality of information that can be transmitted during a communication episode

Which of the following describes group​ cohesion?

The degree to which group members are attracted to one another and share the​ group's goals

Adjourning Stage

The final stage of group development that is characterized by groups preparing to disband

Informal group

The following describes a social group within an​ organization

Cohesive bonding

The following describes what occurs during the norming stage of group​ development

Individual Goals

The following is a situation where individual work should be done instead of team​ work

Definition of roles

The following occurs during the forming stage of group​ development

Group Size

The size of a group affects that group's behavior, but effect depends on what criteria you're looking at. Small groups are better at completing tasks faster, and figuring out what to do. Large groups are better at problem-solving, finding facts and gaining diverse input

Problem-solving teams

The team from the same department that's involved in efforts to improve work activities or to solve specific problems

Social loafing

The tendency for individuals to expend less effort when working collectively than when working​ individually

Communication

The transfer of understanding and meaning from one individual to another

Heidi Roizen

The venture capitalist at Softbank Venture Capital, Silicon Valley, Apple; Blended professional networking with social networking

Norming Stage

Third stage of group development that is characterized by close relationships and cohesiveness

Availability Bias

Tornado vs lightning survey based off of people's perception

Marie is a member of a team that consists of managers from​ finance, marketing, human​ resources, engineering, and production. Marie is a member of a​ ________ team.

cross-functional

Which type of work team consists of members from the same department or functional area involved in efforts to improve work activities or to solve specific​ problems?

​Problem-solving

Roizen helped others

• Connect with people who could help them • Find new career opportunities • Made sure there was a win-win for both parties

Roles

Behavior pattern expected of someone who occupies a given position in a social unit

BATNA

Best alternative to a negotiated agreement. (You can always walk away)

Anchoring

Changing the perception of where the negotiation is going to take place. Low ball or high ball for buying or selling

Which of the following is correct regarding global​ teams?

Communication issues arise more frequently in global​ teams, which can lead to​ inaccuracies, misunderstandings, and inefficiencies.

Forming Stage

First stage of group development in which people join the group and then define the groups purpose, structure, and leadership

Performing Stage

Fourth stage of group development that is characterized by the group being fully functional and working on the group task

Task Groups

Groups composed of individuals brought together to complete a specific job; their existence is often temporary because when the task is completed, the group to disbands

Punctuation Equilibrium Model

Groups go through periods of rapid change, improving over time as team cohesion develops

Command Groups

Groups that are determined by the organization chart and composed of individuals who report directly to a given manager

Self-managed Teams

Groups that are you essentially independent and that, in addition to their own tasks, take on traditional managerial responsibilities, such as hiring, planning and scheduling, and evaluating performance.

Cross Functional Teams

Groups that bring together the knowledge and skills of individuals from various work areas or groups whose members have been trained to do each other's jobs

Work teams

Groups whose members work intensely or specifically on the common goals using their positive synergy, individual and mutual accountability, and complementary skills.

Which of the following identifies one way a virtual team differs from most traditional work​ teams?

Heavier impact on individual tasks

What trend is associated with large group​ size?

Individual contribution decreases as group size increases.

Five Phases of Negotiation

Investigate, Determine your BATNA, Presentation, Bargaining, Closure

Integrative Negotiation

Joint problem solving to achieve results benefiting both sides. •Tactics: •ID mutual problems •ID and assess alternatives •Openly express preferences •Jointly reach mutually acceptable solution

Solomon Asch

Made a study about the pressure to conform, involved an experiment where students sat at a table and looked at the length of a line, 3 would lie about the length and the 4th would be pressured to conform.

Intuitive Decision Making

Making a decision without conscious reasoning

How does a work group differ from a work​ team?

Members of a work team share a common goal.

Target

Needs to be relatively aggressive and should not be your your reservation point

Conformity

Adjusting ones behavior to align with a groups norms

Which of the following describes a formal​ group?

A group with tasks as part of organizational structure

Status Systems

A prestige grading, position, or rank within a group

Virtual team

A work team that uses technology to link physically dispersed members in order to achieve a common goal.

Norms

Acceptable standards shared by a group's members

Conformity

Adjusting one's behavior to align with the group's norms

Which of the following identifies a unique challenge posed to management working with global project​ teams?

Different norms across cultures

Intra group conflicts

What occurs during the storming stage of group​ development?

Individuals are preferred over teams in which of the following​ situations?

When individual goals are involved

Individual

Which of the following is recommended for simple tasks that​ don't require diverse​ input?

Distributive Negotiation

Win-lose, fixed amount situations wherein one party's gain is another party's loss. Tactics: •Lowball/highball - anchoring •Good cop/bad cop •Bogey - pretend an issue is important to you when it's not •Intimidation - emotion, authority, guilt