Managing Quality - Harvard Reading Quiz

¡Supera tus tareas y exámenes ahora con Quizwiz!

Typical elements of TQM are: (Pick all that apply)

fact-based decision making focus on the customer's definition of quality

The costs of quality are broadly divided into two categories:

cost of quality failure cost of quality control

Quality management is the set of activities that an organization performs to improve and maintain the:

Quality of its products and services

T/F "Zero Defects" states that there is no such thing as an acceptable defect level and so a process must continuously improve.

True

T/F For the purposes of this article they define quality as: The degree to which a product or service meets or exceeds a customer's needs or expectations

True

T/F In the last 50 years management's thinking about quality has changed dramatically. One way it has changed is that they used to think a dedicated quality department is responsible for quality. However, now it is more likely they think that achieving quality is an integral part of operations and a shared responsibility of everyone in the organization.

True

T/F Marketing plays a critical role in managing quality by defining customer expectations and needs within the multiple dimensions of quality.

True

T/F The degree of match between specifications and the actual product or service is what we define as conformance quality.

True

Quality must be a priority for management at every stage of: (Pick all that apply

management of the process process design product design

Statistical tools are essential for conformance quality, but consistently attaining a high level depends equally on less tangible factors that include: (Pick all that apply).

managment mindset quality philosophy organizational culture


Conjuntos de estudio relacionados

Fundamentals of Nursing Practice

View Set

Texas BON study guide, BON Quiz, Jurisprudence

View Set

FINAL EXAM PEDI 2023/ PrepU CH17

View Set