Mangt 421 Test #2

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A c​-chart is based on the A. Poisson distribution. B. Erlang distribution. C. binomial distribution. D. normal distribution.

A. Poisson distribution.

Which of the following would NOT be produced or offered using a​ fixed-position layout? A. a highway B. a hospital emergency room C. a ship D. a hospital operating room

B. a hospital emergency room

In​ process-oriented and​ fixed-position layouts, it is important to minimize the costs of A. skilled labor. B. material handling. C. special-purpose machinery. D. raw material.

B. material handling.

Which of the following phases of the product life cycle has negative cash flow and increasing spending on development and​ production? A. maturity phase B. decline phase C. growth phase D. introductory phase

D. introductory phase

Amy​ Xia's plant is designed to produce 10,000 hammers per day but is limited to making 6,000 hammers per day because of the time needed to change equipment between styles of hammers. What is the utilization rate for the plant?

60.00%

Which of the following statements is NOT true about the process capability​ ratio? A. A capable process has a process capability ratio less than one. B. The process capability ratio is a ratio for determining whether a process meets design specifications. C. The process capability ratio is a ratio of the specification to the process variation. D. The process capability ratio is computed as the difference of the upper and lower specification limits divided by six standard deviations.

A. A capable process has a process capability ratio less than one.

What is an electronically guided and controlled cart used to move​ materials? A. AGV B. CNC C. AIS D. RFID

A. AGV

Which of the following shows in schematic form how a product is assembled? A. An assembly chart B. A route sheet C. An engineering drawing

A. An assembly chart

When should product strategy focus on forecasting capacity requirements? A. At the growth stage B. At the maturity stage C. At the decline stage

A. At the growth stage

Which of the following is NOT true regarding corporate social​ responsibility? A. Corporate social responsibility only requires firms to focus on environmentally friendly product disposal. B. Corporate social responsibility means​ "doing what's​ right" and doing it​ properly, which can be beneficial to all stakeholders. C. Companies that practice corporate social responsibility introduce policies that consider​ environmental, societal, and financial impacts in their decision making. D. The operations function plays a profound role in meeting corporate social responsibility.

A. Corporate social responsibility only requires firms to focus on environmentally friendly product disposal.

Which of the following statements is NOT​ true? A. Economic change brings increasing levels of affluence in the short run but economic cycles and price changes in the long run. B. Understanding the customer is the premier issue in​ new-product development. C. Sociological and demographic change may appear in such factors as decreasing family size. D. Political/legal change brings about new trade​ agreements, tariffs, and government requirements.

A. Economic change brings increasing levels of affluence in the short run but economic cycles and price changes in the long run.

What is the first step to build a house of​ quality? A. Identify customer wants. B. Identify how the​ good/service will satisfy customer wants. C. Determine the desirable technical attributes. D. Relate customer wants to product hows.

A. Identify customer wants.

__________ is used to rank a company's products to determine which products represent the best use of the firm's resources, or perhaps, to determine which products are to be eliminated. A. Product-by-value analysis B. Value analysis C. Value engineering

A. Product-by-value analysis

Which of the following statements is NOT true about​ sustainability? A. Sustainability focuses only on environmental resources. B. Sustainability is often associated with corporate social responsibility. C. Green manufacturing is part of sustainability. D. Sustainability refers to meeting the needs of the present without compromising the ability of future generations to meet their needs.

A. Sustainability focuses only on environmental resources.

What is the major difference in focus between a location decision in the service sector vs. the manufacturing​ sector? A. The focus in service is on revenue​ maximization, while the focus in manufacturing is on cost minimization. B. There is no difference in focus. C. The focus in manufacturing is on​ labor, while the focus in service is on raw materials. D. The focus in manufacturing is on revenue​ maximization, while the focus in service is on cost minimization.

A. The focus in service is on revenue​ maximization, while the focus in manufacturing is on cost minimization.

For a full-time college student, which of the following moments of truth exemplifies the customer's standard expectations? A. Your advisor was competent, helpful, and understanding B. Your advisor made you wait, even though you had an appointment C. Your advisor offered to work with you after regular work hours

A. Your advisor was competent, helpful, and understanding

The requirements of work cells do NOT include A. a high level of training and a low level of flexibility. B. being​ self-contained, with its own equipment and resources. C. identification of families of products. D. testing at each station in the cell.

A. a high level of training and a low level of flexibility.

What are cooperative agreements that allow firms to remain​ independent, but pursue strategies consistent with their individual​ missions? A. alliances B. acquisitions C. joint ventures D. enhancements and migration

A. alliances

​Cross-docking A. avoids placing the materials or supplies in storage by processing them as they are received for shipment. B. locates stock wherever there is an open location. C. combines orders to reduce picking time. D. uses the warehouse to add value to the product through component​ modification, repair,​ labeling, or packaging.

A. avoids placing the materials or supplies in storage by processing them as they are received for shipment.

Product design may be accomplished more quickly through the use of cross-functional teams that work on various aspects of the design at the same time. This approach is known as __________. A. concurrent engineering B. the house of quality C. modular designs

A. concurrent engineering

Self-checkout at a grocery store is an example of: A. customer participation in service delivery. B. customer participation in service design. C. complete automation

A. customer participation in service delivery.

What process uses warehousing to add value to a product through component​ modification, repair,​ labeling, and​ packaging? A. customizing B. servicescaping C. ambient conditioning D. cross-docking

A. customizing

The transportation model A. determines the best pattern of shipments from several points of supply to several points of demand. B. finds the location of a single distribution center that minimizes distribution costs. C. uses both qualitative and quantitative factors. D. determines the crossover point between two different locations.

A. determines the best pattern of shipments from several points of supply to several points of demand.

In​ manufacturing, excess capacity can be used to A. do more​ setups, shorten production​ runs, and drive down inventory costs. B. do more​ setups, lengthen production​ runs, and drive down inventory costs. C. do fewer​ setups, lengthen production​ runs, and drive down inventory costs. D. do fewer​ setups, shorten production​ runs, and drive down inventory costs.

A. do more​ setups, shorten production​ runs, and drive down inventory costs.

What does EMV stand​ for? A. expected monetary value B. expected maintenance volume C. enterprise management valuation D. expected machine valuation

A. expected monetary value

The objective of warehouse layout is to A. find the optimum​ trade-off between handling cost and costs associated with warehouse space. B. maximize profitability per square foot of floor space. C. build teams. D. provides for​ comfort, safety, and movement of information.

A. find the optimum​ trade-off between handling cost and costs associated with warehouse space.

In acceptance​ sampling, the​ producer's risk is the risk of having a A. good lot rejected. B. good lot accepted. C. bad lot rejected. D. bad lot accepted.

A. good lot rejected.

Which of the following could reduce costs and increase​ profit? A. increased productivity B. flexible pricing C. improved response D. improved reputation

A. increased productivity

Which of the following is the Japanese term used to describe continuous improvement​ efforts? A. kaizen B. six sigma C. poka-yoke D. kanban

A. kaizen

Process capability A. means that the natural variation of the process must be small enough to produce products that meet the standard. B. is assured when the process is statistically in control. C. exists when CPK is less than 1.0. D. exists only in​ theory; it cannot be measured.

A. means that the natural variation of the process must be small enough to produce products that meet the standard.

A device or technique that ensures production of a good unit every time is a A. poka-yoke. B. fail-safe. C. control chart. D. zero defect.

A. poka-yoke.

The two popular measures for quantitatively determining if a process is capable are A. process capability ratio and process capability index. B. upper specification and lower specification. C. process mean and standard deviation of the process population. D. process mean and range.

A. process capability ratio and process capability index.

What is a design that can be produced to requirements even with unfavorable conditions in the production​ process? A. robust design B. modular design C. DFMA D. CAD

A. robust design

Which of the following is NOT an external failure​ cost? A. scrap B. returned goods C. lost goodwill D. costs to society

A. scrap

Which of the following is NOT a production technology that enhances production and​ productivity? A. service blueprinting B. process control C. automatic identification systems D. vision systems

A. service blueprinting

What is training and empowering frontline employees to solve a problem​ immediately? A. service recovery B. courtesy C. employee empowerment D. quality circle

A. service recovery

Which of the following terms describes the physical surroundings in which a service takes​ place, and how they affect customers and​ employees? A. servicescape B. ambience C. service decor D. landscape

A. servicescape

In the service industry, the crucial moment that exemplifies, enhances, or detracts from the customer's expectations is called __________. A. the moment of truth B. The payoff C. the product value moment

A. the moment of truth

The change in cell-phone model life cycles from 2 years to under 6 months is the result of: A. time-based competition. B. value analysis. C. design for manufacture and assembly.

A. time-based competition

The role of decision trees in product design is __________. A. to calculate the expected value of each course of action B. to better understand the customers' wants C. to rank products in descending order of their dollar contribution to the firm

A. to calculate the expected value of each course of action

Defining a product means A. to define the new​ good's or​ service's function. B. to list the hierarchy of​ components, their​ description, and the quantity of each required to make one unit of a product. C. to decide to produce a component or service or purchase from an outside source. D. to identify components by a coding scheme that specifies​ size, shape, and the type of processing.

A. to define the new​ good's or​ service's function.

Which of the following technologies is particularly useful for prototype development and small lot​ production? A. ​3-D printing B. CAM C. STEP D. CAD

A. ​3-D printing

Which of the following is NOT one of the five elements for each city that geographic information systems use to analyze location decision​ factors? A. ​rivers, mountains,​ lakes, and forests B. transportation options C. cultural and entertainment centers D. residential areas

A. ​rivers, mountains,​ lakes, and forests

What is the percentage defective in an average lot of goods inspected through acceptance​ sampling? A. LTPD B. AOQ C. OC curve D. AQL

B. AOQ

Which of the following is NOT true regarding corporate social​ responsibility? A. Companies that practice corporate social responsibility introduce policies that consider​ environmental, societal, and financial impacts in their decision making. B. Corporate social responsibility only requires firms to focus on environmentally friendly product disposal. C. The operations function plays a profound role in meeting corporate social responsibility. D. Corporate social responsibility means​ "doing what's​ right" and doing it​ properly, which can be beneficial to all stakeholders

B. Corporate social responsibility only requires firms to focus on environmentally friendly product disposal.

Which of the following is NOT one of the techniques for building employee​ empowerment? A. Build communication networks that include employees. B. Eliminate formal organization structures such as teams and quality circles. C. Develop​ open, supportive supervisors. D. Build​ high-morale organizations.

B. Eliminate formal organization structures such as teams and quality circles.

Which of the following statements is NOT true regarding production​ technologies? A. CNC is machinery with its own computer and memory. B. Flexible manufacturing systems and​ computer-integrated manufacturing are increasing the distinction between​ low-volume/high-variety and​ high-volume/low-variety production. C. Vision systems combine video cameras and computer technology and are often used in inspection roles. D. Robots are mechanical devices that use electronic impulses to activate motors and switches.

B. Flexible manufacturing systems and​ computer-integrated manufacturing are increasing the distinction between​ low-volume/high-variety and​ high-volume/low-variety production.

What is a system that stores and displays information that can be linked to a geographic​ location? A. CIM B. GIS C. ASRS D. RFID

B. GIS

Which of the following is NOT an example of​ technology's impact on the financial services​ industry? A. electronic funds transfer B. RFID C. debit cards D. Internet stock trading

B. RFID

Which of the following is NOT an approach to ensure a successful transition from development to​ production? A. Use product development teams. B. Segregation of the product development and manufacturing organizations. C. Integration of the product development and manufacturing organizations. D. Appoint a project manager.

B. Segregation of the product development and manufacturing organizations.

Which of the following statements is NOT true regarding the importance of the role that an operations manager plays in addressing service​ quality? A. The tangible component of many services is important. B. The manager may be able to influence the quality of the service but has little control over the​ customers' expectation. C. Managers must expect exceptions. D. The operations manager should realize that the​ customer' expectations are the standard against which the service is judged.

B. The manager may be able to influence the quality of the service but has little control over the​ customers' expectation.

Which of the following is NOT one of the reasons that the techniques for addressing​ fixed-position layout are​ complicated? A. At different stages of a​ project, different materials are needed. B. The volume of materials needed is constant. C. There is limited space at virtually all sites. D. Different items become critical as the project develops.

B. The volume of materials needed is constant.

Which of the following determinants of service quality means approachability and ease of​ contact? A. tangibles B. access C. security D. courtesy

B. access

Inspections should NOT take place A. at your​ supplier's plant while the supplier is producing. B. after costly or irreversible processes. C. at your facility upon receipt of goods from your supplier. D. during the​ step-by-step production process.

B. after costly or irreversible processes.

Which service strategy describes separating services that may lend themselves to some type of​ automation? A. modules B. automation C. focus D. separation

B. automation

What is a means of finding the​ point, in dollars and​ units, at which costs equal​ revenues? A. zero-sum analysis B. break-even analysis C. bottleneck analysis D. capacity analysis

B. break-even analysis

The difference between selling price and variable cost is called A. fixed cost. B. contribution. C. the​ break-even point. D. the bottleneck.

B. contribution.

Which type of control chart should be used when it is possible to have more than one mistake per​ item? A. x​-bar chart B. c​-chart C. R​-chart D. p​-chart

B. c​-chart

The five core elements of ISO 14000 are A. environmental​ management, auditing, performance​ evaluation, labeling, and value analysis. B. environmental​ management, auditing, performance​ evaluation, labeling, and life cycle assessment. C. environmental​ management, planning, performance​ evaluation, labeling, and life cycle assessment. D. environmental​ management, planning, performance​ evaluation, labeling, and value analysis.

B. environmental​ management, auditing, performance​ evaluation, labeling, and life cycle assessment.

Cause-and-effect diagrams are also known as A. target specification graphs. B. fish-bone charts. C. flowcharts. D. Pareto charts.

B. fish-bone charts.

A​ product-oriented layout A. addresses the layout requirements of​ large, bulky projects such as ships and buildings. B. is organized around products or families of similar​ high-volume, low variety production. C. deals with​ low-volume, high-variety production. D. allocates shelf space and responds to customer behavior.

B. is organized around products or families of similar​ high-volume, low variety production.

Which of the following is an external product development​ strategy? A. migrations of existing products B. joint ventures C. new internally developed products D. enhancements to existing products

B. joint ventures

The most aggressive and risky approach to capacity planning is A. lagging demand with incremental expansion. B. leading demand with​ one-step expansion. C. attempts to have an average capacity that straddles demand with incremental expansion. D. leading demand with incremental expansion.

B. leading demand with​ one-step expansion.

A route sheet A. is a correction or modification of an engineering drawing or bill of materials. B. lists the operations necessary to produce the component. C. is an instruction to make a given quantity of a particular item. D. shows in schematic form how a product is assembled.

B. lists the operations necessary to produce the component.

Which of the following represents an internal product development​ strategy? A. joint ventures B. migration of existing products C. purchase technology or expertise by acquiring the developer D. alliances

B. migration of existing products

What is a means of determining the discounted value of a series of future cash​ receipts? A. cash flow B. net present value C. future value D. variable cost

B. net present value

Which of the following is NOT one of the advantages of ISO​ 14000? A. reduction in the need for multiple audits B. positive public image and increased exposure to liability C. good systematic approach to pollution prevention through minimization of ecological impact of products and activities D. compliance with regulatory requirements and opportunities for competitive advantage

B. positive public image and increased exposure to liability

What is a flowchart with time added on the horizontal​ axis? A. process chart B. process mapping C. CNC D. service blueprinting

B. process mapping

What is the fundamental rethinking of business processes to bring about dramatic improvements in​ performance? A. process strategy B. process redesign C. process design D. process analysis

B. process redesign

​High-volume, low-variety production is best suited for which of the following process​ strategies? A. repetitive focus B. product focus C. mass customization D. process focus

B. product focus

Workspace can inspire informal and productive encounters if it balances three physical and social​ aspects: A. proximity, people, and permission. B. proximity, privacy, and permission. C. product, people, and permission. D. product, privacy, and permission.

B. proximity, privacy, and permission.

Which of the following costs is NOT a cost of​ quality? A. scrap B. research and development C. lost goodwill D. rework

B. research and development

Which of the quadrants in the service process matrix has low labor intensity and low​ customization? A. professional service B. service factory C. mass service D. service shop

B. service factory

Moving a product from development to production is referred to as A. product development. B. transition to production. C. product design. D. product definition.

B. transition to production.

What is the probability of accepting a bad​ lot? A. LTPD B. type II error​ (beta) C. type I error​ (alpha) D. AQL

B. type II error​ (beta)

A​ goods-producing location decision would likely emphasize the importance of which of the​ following? A. security and lighting B. utility and labor costs C. appearance and image D. parking and access

B. utility and labor costs

In many​ applications, human quality inspectors can be replaced effectively by A. RFID tags. B. vision systems. C. automated storage and retrieval systems. D. FMS

B. vision systems.

Which of the following statements is NOT​ true? A. Selection of a particular process strategy requires decisions about equipment and technology. B. The selection of equipment requires considering​ cost, cash​ flow, market​ stability, quality,​ capacity, and flexibility. C. Adding flexibility to the production process can be a major competitive advantage. Building flexibility into a production process is usually​ inexpensive, but difficult. D. Selecting the best equipment requires understanding the specific industry and available processes and technology.

C. Adding flexibility to the production process can be a major competitive advantage. Building flexibility into a production process is usually​ inexpensive, but difficult.

Which is the best statement regarding an operating characteristic​ curve? A. As the fraction defective​ increases, the probability of accepting the lot also increases. B. As the lot tolerance percent defective​ decreases, the​ consumer's risk also decreases. C. As the AQL​ decreases, the​ producer's risk also decreases. D. As the fraction defective​ decreases, the probability of accepting the lot also decreases.

C. As the AQL​ decreases, the​ producer's risk also decreases.

What is the key tool for reducing industrial greenhouse gas emissions in the European​ Union? A. UNFCCC B. GHG C. EUETS D. ISO

C. EUETS

Which of the following statements is NOT​ true? A. Sociological and demographic change may appear in such factors as decreasing family size. B. Political/legal change brings about new trade​ agreements, tariffs, and government requirements. C. Economic change brings increasing levels of affluence in the short run but economic cycles and price changes in the long run. D. Understanding the customer is the premier issue in​ new-product development.

C. Economic change brings increasing levels of affluence in the short run but economic cycles and price changes in the long run.

Which of the following statements is NOT true regarding joint​ ventures? A. Joint ventures are firms establishing joint ownership to pursue new products or markets. B. Ownership can be​ 50-50, or one owner can assume a larger portion to ensure tighter control. C. Joint ventures are more likely to work when the risks are unknown. D. Joint ventures are usually between just two firms.

C. Joint ventures are more likely to work when the risks are unknown.

Which of the following is NOT helpful for retail​ layout? A. Use prominent locations for​ high-impulse and​ high-margin items. B. Locate the​ high-draw items around the periphery of the store. C. Keep​ end-aisle locations empty to facilitate traffic flow. D. Distribute what are known in the trade as​ "power items" to both sides of an aisle.

C. Keep​ end-aisle locations empty to facilitate traffic flow.

Which of the following statements is NOT true regarding process​ redesign? A. Process redesign is also called process reengineering. B. Effective process redesign works only if the basic process and its objectives are reexamined. C. Process redesign is also called process reinvention. D. Process redesign also focuses on those activities that cross functional lines.

C. Process redesign is also called process reinvention.

An assembly chart is A. a listing of the operations necessary to produce the component. B. an instruction to make a given quantity of a particular item. C. a schematic showing how the product is assembled. D. an exploded view of the product.

C. a schematic showing how the product is assembled.

The​ "A" on an office relationship chart means A. absolutely unimportant. B. nothing; it is not used on an office relationship chart. C. absolutely necessary. D. across from.

C. absolutely necessary.

Efficiency is given by A. actual output divided by design capacity. B. design capacity divided by utilization. C. actual output divided by effective capacity. D. effective capacity divided by actual output.

C. actual output divided by effective capacity.

An investment that generates a series of uniform and equal cash amounts is referred as A. cash flow. B. future value. C. an annuity. D. net present value.

C. an annuity.

Which of the following is an example of​ technology's impact on​ wholesale/retail trade​ industry? A. automatic toll booths B. interactive TV C. bar-coded data D. automatic teller machines

C. bar-coded data

What term refers to the location of competing companies near each​ other? A. neighboring B. centralizing C. clustering D. battling

C. clustering

Resources that are held by the public are said to be resources in the A. domain. B. joint. C. common. D. sharing.

C. common.

What is a successful technique used by companies such as Ingall Ship Building Corporation to avoid some of the difficult problems producing items in​ fixed-position layouts? A. hire​ cross-trained workers B. use blanket purchase contracts that cover projected purchasing needs over a​ one-year time period C. complete as much of the project as possible offsite D. hire​ time-flexible workers

C. complete as much of the project as possible offsite

​Self-checkout at a grocery store is an example of A. delayed customization. B. customer participation in service design. C. customer participation in service delivery. D. complete automation.

C. customer participation in service delivery.

A​ process-oriented layout A. seeks the best personnel and machine utilization in repetitive or continuous production. B. addresses the layout requirements of​ large, bulky projects such as ships and buildings. C. deals with​ low-volume, high-variety production. D. deals with​ high-volume, low-variety production.

C. deals with​ low-volume, high-variety production.

Operation of a hair salon is an example of A. modularization. B. an assembly line. C. delayed customization. D. automation.

C. delayed customization.

To develop a standard or​ benchmark, firms need to start with A. collecting benchmarking information. B. forming a benchmark team. C. determining what to benchmark. D. identifying benchmarking partners.

C. determining what to benchmark.

The objective of layout strategy is to A. improve customer interaction. B. improve the flow of information. C. develop an effective and efficient layout that will meet the​ firm's competitive requirements. D. improve employee morale.

C. develop an effective and efficient layout that will meet the​ firm's competitive requirements.

Managing quality helps build successful strategies of A. differentiation, time and response. B. differentiation, time and service. C. differentiation, low cost and response. D. differentiation, low cost and service.

C. differentiation, low cost and response.

What is a drawing of the movement of​ material, product or​ people? A. RFID B. process chart C. flowchart D. AIS

C. flowchart

Which of the following moves production to a large work cell that remains part of the present​ facility? A. cross-docking B.​fixed-position layout C. focused work center D. focused factory

C. focused work center

Which of the following DOES NOT increase profit by improving​ quality? A. flexible pricing B. improved reputation C. higher warranty costs D. increased productivity

C. higher warranty costs

Which of the following TQM tools would be best suited for displaying the number of students majoring in each business​ discipline? A. flowchart B. scatter diagram C. histogram D.​ cause-and-effect diagram

C. histogram

What are groups or batches of parts processed​ together? A. customized lots B. work cells C. job lots D. cross-docking jobs

C. job lots

The main objective of retail layout is to A. provide for​ comfort, safety, and movement of information. B. minimize total costs. C. maximize profitability per square foot of floor space. D. build teams.

C. maximize profitability per square foot of floor space.

One hundred percent inspection A. catches all of the defective parts. B. means that only good parts will be shipped to a customer. C. means that every part is checked to see whether or not it is defective. D. Is practical and an excellent fit for​ world-class manufacturers.

C. means that every part is checked to see whether or not it is defective.

Bridget's Hamburger Stand uses only 7 ingredients but offers 15 different burgers. This process is known as __________. A. robust design B. value analysis C. modular design

C. modular design

Which of the following measures the proportion of variation ​(3σ​) between the center of the process and the nearest specification​ limit? A. process range B. process capability ratio C. process capability index D. standard deviation of the process population

C. process capability index

What is analysis that focuses on the ways in which processes can be designed to optimize interaction between firms and their​ customers? A. value engineering B. product-by-value analysis C. process-chain-network analysis D. value analysis

C. process-chain-network analysis

Which of the following is NOT an example of tangible​ costs? A. labor B. depreciation C. public transportation facilities D. utilities

C. public transportation facilities

The 3Rs for sustainability are A. reduce, reuse, and reputation. B. reduce, reputation, and recycle. C. reduce, reuse, and recycle. D. reputation, reuse, and recycle.

C. reduce, reuse, and recycle.

Which of the following allocates display space and responds to customer​ behavior? A. warehouse layout B. product-oriented layout C. retail layout D. office layout

C. retail layout

Which of the following is a possible option to employ when demand exceeds​ capacity? A. increase advertising expenditures B. lower prices C. schedule long lead times D. temporarily​ lay-off workers

C. schedule long lead times

Which of the following statements is NOT true regarding a bill of material​ (BOM)? A. A BOM lists the quantity of each component required to make one unit of a product. B. In the​ food-service industry, BOMs manifest themselves in​ portion-control standards. C. A BOM lists the hierarchy of components and their description. D. A BOM cannot be referenced on other bills of material.

D. A BOM cannot be referenced on other bills of material.

Which of the following is NOT one of the tasks of random stocking​ systems? A. Sequencing items to minimize the travel time required to​ "pick" orders. B. Maintaining accurate records of existing inventory and its locations. C. Maintaining a list of​ "open" locations. D. Assigning certain items or classes of items to particular warehouse areas so that the total distance traveled within the warehouse is maximized.

D. Assigning certain items or classes of items to particular warehouse areas so that the total distance traveled within the warehouse is maximized.

Which of the following is a characteristic of the maturity phase of the product life​ cycle? A. Product designs begin to stabilize. B. Products are considered for termination. C. Products are​ "fine-tuned." D. Competitors are well established.

D. Competitors are well established.

Which of the following statements is NOT true regarding decision​ trees? A.Decision trees are particularly helpful when there are a series of decisions and various outcomes that lead to subsequent decisions followed by other outcomes. B. A decision tree is a great tool for thinking through a problem. C. Decision trees can be used for other management problems besides product design. D. Decision trees should only be used for​ new-product decisions when no uncertainty is present.

D. Decision trees should only be used for​ new-product decisions when no uncertainty is present.

Which of the following is NOT a regulatory agency that provides guidance and standards of operations for manufacturing and assembly​ activities? A. OSHA B. state and local agencies that regulate workers rights and employment standards C. EPA D. EUETS

D. EUETS

Which of the following statements is NOT true regarding location​ decisions? A. Location often has the power to make or break a​ company's business strategy. B. Location decisions to support a​ low-cost strategy require particularly careful consideration. C. Location decisions are important because location has a major impact on the overall risk and profit of the company. D. Once management is committed to a specific​ location, many costs become relatively easy to reduce.

D. Once management is committed to a specific​ location, many costs become relatively easy to reduce.

Which of the following procedures is TRUE regarding the construction of a decision tree for product​ design? A. Payoffs are entered at the beginning of the appropriate branch. B. Be sure that all possible alternatives and states of nature​ (beginning on the right and moving​ left) are included in the tree. C. To determine the expected value of each course of​ action, we need to start at the beginning of the tree and work toward the end of the tree. D. The possible alternatives include an alternative of​ "doing nothing."

D. The possible alternatives include an alternative of​ "doing nothing."

Which of the following statements is NOT​ true? A. Many service firms refer to their offerings as​ "products." B. The objective of the product decision is to develop and implement a product strategy that meets the demands of the marketplace with a competitive advantage. C. The product decision includes the​ selection, definition, and design of products. D. The term​ "products" refers to tangible goods only.

D. The term​ "products" refers to tangible goods only.

A house of quality would depict the strength of the relationship between which of the following two​ items? A. The​ customer's need for a sealable change pocket and the​ customer's need for plastic inserts to display pictures. B. The design​ team's choice of material for a wallet and the materials that were considered but rejected by the design team. C. The stitching used in your​ company's new product and the stitching used in a​ competitor's wallet. D. The​ customer's desire for a durable wallet and the​ company's choice of material for the wallet.

D. The​ customer's desire for a durable wallet and the​ company's choice of material for the wallet.

Which of the following is NOT true regarding layout​ decisions? A. Layout designs need to be viewed as dynamic because of our increasingly​ short-life-cycle and​ mass-customized world. B. Layout is one of the key decisions that determines the​ long-run efficiency of operations. C. An effective layout can help an organization achieve a strategy that supports​ differentiation, low​ cost, or response. D. To obtain flexibility in​ layout, operations managers could keep investments high.

D. To obtain flexibility in​ layout, operations managers could keep investments high.

To provide better access and possibly reduce the number of workers​ needed, work cells may be designed in the shape of what letter of the​ alphabet? A. D B. O C. V D. U

D. U

A​ fixed-position layout A. seeks the best personnel and machine utilization in repetitive or continuous production. B. allocates shelf space and responds to customer behavior. C. groups​ workers, their​ equipment, and​ spaces/offices to provide for movement of information. D. addresses the layout requirements of​ large, bulky, projects such as ships and buildings.

D. addresses the layout requirements of​ large, bulky, projects such as ships and buildings.

A successful quality strategy begins with A. engaging employees in the necessary activities to implement quality. B. an understanding of the principles of quality. C. satisfying customers and obtaining a competitive advantage. D. an organizational culture that fosters quality.

D. an organizational culture that fosters quality.

Which of the following methods is a mathematical technique used for finding the best location for a single distribution point that services several stores or​ areas? A. transportation model B. factor-rating method C. locational​ cost-volume analysis D. center-of-gravity method

D. center-of-gravity method

Which of the following regions of a process chain includes the process steps that involve interaction between​ participants? A. independent processing region B. substitute interaction region C. surrogate interaction region D. direct interaction region

D. direct interaction region

How companies remain in business is referred to as A. social accounting. B. corporate social responsibility. C. carbon footprint. D. economic sustainability.

D. economic sustainability.

What is the ability to respond with little penalty in​ time, cost, or customer​ value? A. repetitive process B. postponement C. mass customization D. flexibility

D. flexibility

Attribute inspection measures A. such dimensions as​ weight, speed,​ size, or strength to see if an item falls within an acceptable range. B. whether or not the product attributes conform to the​ inspector's personal tastes. C. if cause and effect are present. D. if the product is good or bad.

D. if the product is good or bad.

Which of the following is an example of ambient​ conditions? A. Hard Rock​ cafe's wall of guitars B. Walmart's greeter at the door C. Best​ Buy's wide center aisle D. leather chairs at Starbucks

D. leather chairs at Starbucks

What is an analysis of environmental impacts of products from the design stage through​ end-of-life? A. value analysis B. ​product-by-value analysis C. process-chain-network analysis D. life cycle assessment

D. life cycle assessment

A fast food restaurant is an example of A. low customization and high degree of labor. B. high customization and low degree of labor. C. high customization and high degree of labor. D. low customization and low degree of labor.

D. low customization and low degree of labor.

Generally the goal of assembly line balancing is to A. determine the maximum time that an item is allowed at a workstation. B. maximize the number of workstations. C. minimize the efficiency of the line. D. minimize imbalance between machines or personnel while meeting a required output from the line.

D. minimize imbalance between machines or personnel while meeting a required output from the line

When ordering a new​ zagflatz, customers must choose the style of three major​ components, each of which has about ten variations. This is an example of A. robust design. B. CAD. C. environmentally friendly design. D. modular design.

D. modular design.

What are the three Ps in the triple bottom line of the three P​s? A. people, planet, and product B. people, product, and profit C. product, planet, and profit D. people, planet, and profit

D. people, planet, and profit

​Low-volume, high-variety production is best suited for which of the following process​ strategies? A. product focus B. repetitive focus C. mass customization D. process focus

D. process focus

Which of the following approaches is also called a​ "job shop?" A. work-cell layout B. fixed-position layout C. ​product-oriented layout D. process-oriented layout

D. process-oriented layout

Listing products in descending order of their individual dollar contribution to the firm is called A. product decision. B. product life cycle. C. brainstorming. D. product-by-value analysis.

D. product-by-value analysis.

Which of the quadrants in the service process matrix has high labor intensity and high​ customization? A. mass service B. service shop C. service factory D. professional service

D. professional service

​Taguchi's quality loss function is based on a A. linear equation. B. negative exponential distribution. C. binomial distribution. D. quadratic equation.

D. quadratic equation.

Work cells typically have A. increased​ work-in-process inventory. B. increased raw materials inventory. C. increased direct labor needs due to specialization. D. reduced investment in machinery and equipment.

D. reduced investment in machinery and equipment.

Which of the following determinants of service quality means the firm performs the service right the first time and that the firm honors its​ promises? A. credibility B. competence C. responsiveness D. reliability

D. reliability

Which of the following is a requirement to be able to compute expected monetary​ value? A. each state of nature is equally likely to occur B. each decision alternative needs at least two states of nature C. the probability of each decision alternative is known D. the probability of each state of nature is known

D. the probability of each state of nature is known

Which of the following techniques might a service or retail organization use to make a location​ decision? A. crossover charts B. transportation method C. locational​ cost-volume analysis D. traffic counts

D. traffic counts

What is a review of successful products that takes place during the production​ process? A. CAD B. LCA C. virtual reality D. value analysis

D. value analysis

Which of the following arranges machinery and equipment to focus on production of a single product or group of related​ products? A. process-oriented layout B. product-oriented layout C. fixed-position layout D. work-cell layout

D. work-cell layout

Value analysis takes place

during the production process when it is clear the new product is a success


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