master test
which of the following techniques allows you to double check that your emails are not getting caught in a SPAM filter
- add your own address in the "bcc" line
which of the following are benefits using the Toyota Engage App
- my QR code - no internet required -current vehicle incentive information
what changes have been made to the center console on the all new 2019 RAV4?
- the center console width has been increased - a a large capacity open tray has been moved to the front of the console = the two cup holders have been positioned side-by-side
what changes have been made to the center console on the all-new 2019 RAV4
- the center console width has ben increased - a large capacity open tray has been moved to the front of the console - the two cup holders have been positioned side-by-side
after opting-out of siriusXM communications, approximately how long does it take for SiriusXM to remove the guest from future communications?
10 business days
when was front-wheel drive introduced on the corolla?
1983
all the following are advantages TCUV shares with a new Toyota vehicle except which one?
2 years of roadside assistance
ToyotaCare includes up to the first factory recommended service visits for two years or how many miles?
25,000 miles
how long is the complimentary trail period for WiFi connect available on the Verizon WiFi trail sign up page?
2GB 6 months
how many competitor vehicles can be compared using the 3rd party Head-to-Head feature in the Competitive advantage section on the Toyota Engage Web?
3
how many powertrains are available on the 2020 corolla?
3
on average, TCUV inventory turns about every ______________ days
30
Approx. how many days after vehicle purchase do customers receive their welcome emails which provides an overview of their ToyotaCare benefits?
30 days
how many stations can be present on the Toyota Audio multimedia system?
36
what is the combined MPG for all FWD models of the 2019 Prius?
52
How many trims are available for the 2019 prius?
6
every dealer that participates in the TCUV program agress to follow cetain steps in the certification process. how many steps are there in the process?
7
every dealer the participates in the TCUV program agrees to follow certain steps in the certification process. how many steps are there in the process?
7
which size MID is standard on the Adventure Grade for the all-new 2019 RAV4?
7" Digital MID
how many trims does the 2019 RAV4 offer?
9
how many trims does the all new RAV4 have?
9
which of the following is a toyota first introduced on the all-new 2019 RAV4?
Dynamic Torque Vectoring All-wheel Drive with Rear driveline Disconnect
the corolla will be built in which new city starting in 2021?
Huntsville, Alabama
which feature is NOT a first for the all-new 2019 RAV4?
LED headlights
which of these TSS features should never be demonstrated on the test drive?
PCS
which feature is NOT a first for the all-new 2019 RAV4
Qi wireless charging
your customer is wondering if the new RAV4 has greater fuel economy estimates than its Honda CR-V archrival. where would you go to compare these vehicles?
RAV4/ comparison
in addition to the active safety technologies featured in the TSS-P package, TSS 2.0 includes:
Road sign Assist
which of these should you always emphasize with a customer?
TSS does not replace the driver
why were the side mirrors relocated on the all-new 2019 RAV4?
To provide increased forward visibility around the a-pillar
which digital tool allows video sharing with customers?
Toyota Engage Web
which digital tool provides vehicle information for more than just the current model year?
Toyota Engage Web
which of the statements is your best choice when educating customers about Toyota Safety Sense?
Toyota Safety Sense is designed to help protect drivers, passengers, and in certain cases, pedestrians or bicyclists from harm. its an advanced active safety technology package
how do you access engage trivia
Toyota engage web or Toyota engage app
what does TNGA stand for?
Toyota new global architecture
which 2020 corolla trim includes the 108l 2ZR-FAE engine?
XLE
why is a lighter vehicle going to save fuel?
a lighter vehicle requires less energy to get the vehicle going from 0 mph
which of the vehicles listed below should have campaigns completed before leaving the dealership?
all of the above
what two applications/sites can be utilized to connect Alexa to your Toyota vehicle?
amazon alexa app or amazon.com
what does a malfunction Indicator alert (MIL-ON) indicate?
an engine malfunction
when a guest remotely starts the engine, the engine will run 10 minutes or until which of the following occurs?
any door is opened
which of the following is new exterior color for the 2020 corolla?
celestite
Toyota engage web can be accessed via which platforms?
desktop and mobile devices
which of the following is recommended for overcoming a price objection on a TCUV?
emphasize the value a TCUV offers when compared to other new or used vehicles
how can you tell which publications can be shared with customers from Toyota Engage Web?
envelope icon in the top right corner
which of the following could have conseqwuences for the dealership?
failure to preform campaign repairs exactly as instructed AND non-compliance with fedarl laws such as "stop sale"
T or F: Entune 3.0 App Suite connect is available for use while CarPlay is in use
false
T or F: Entune 3.0 app suite connect is available for use while carplay is in use?
false
T or F: Lane tracing assist is available on manual transmission vehicles
false
T or F: Only logged-in users can see vehicle incentive information on the Toyota Engage App?
false
T or F: Toyota engage trivia can only be accessed on a desktop.
false
T or F: an internet connection is required to use the Toyota Engage app
false
T or F: each trim of the Prius has an EPA estimate of 52 mpg
false
T or F: full range dynamic radar cruise control is available only on the 2020 corolla SE manual trim
false
T or F: the PIN code is required to check the status of your vehicle using the Amazon Alexa Toyota Skill?
false
On the Toyota Engage Website, which vehicle page section would enable you to compare models by trim and/ or previous model year?
features and specs
which of the following in NOT included in a vehicle health report?
guest driver alerts
which feature allows the vehicle owner to receive alerts on their smartphone when their exceeds a set number of miles driven?
guest driver monitor
which Toyota remote connect features are not supported on the smart watch?
guest driver monitor and roll down the windows
what are the three areas of protection that TSS packages are signed to address?
helping to mitigate and prevent frontal collisions, assisting to help keep drivers in their lane, and helping to enhance road safety during nighttime driving
what version of iOS must your Iphone and Apple smart watch operate on to support Toyota Remote Connect?
iOS 9 and later and watchOS 2.0 or later
which of the following describes the automatic collision notification feature offered with safety connect?
if airbags deploy, the system automatically calls the response center to connect the guest with a live agent and give the agent the location of the vehicle
how can you quickly distinguish the entune premium audio and entune premium JBL audio systems from the other two Entune systems?
if there is a map card slot on the system faceplate
which is a benefit of the rear induction motor in the 2019 Prius AWD-e
it eliminates drag loss
what kind of energy is reclaimed through regenerative braking technology
kinetic
what kind of energy is reclaimed through regenerative braking technology?
kinetic
Toyota Engage App can be accessed via which platforms
mobile devices ONLY
which interior color is not available on the 2020 corolla LE trim
moonstone
what type of rear suspension does the all-new 2019 RAV4 come equipped with?
multi-link
what is included in the premium convenience package (cp) for the 2019 Prius?
power tilt/ sun shade
how do you activate the siri eyes free feature
press and hold the phone OFF HOOK button on the steering wheel
selling a new vehicle without preforming a safety recall remedy is?
prohibited by federal law
regenerative braking has a lot more to do with _______ than the brakes themselves
resistance caused by the electric motors
the two types of recalls are
safety and emissions
Roadside Assistance is a service included with which of the following features?
safety connect
which new feature communicates vehicle status directly to the guest and the dealer, including vehicle health reports and maintenance alerts?
service connect
which of the following must be completed BEFORE step 5 in the certification process?
sign inspection sheet to confirm that all appearances repairs have been completed
which of the following is NOT true about special service campaigns
they are the same as recall
which of the following is NOT true about Special Service Campaigns?
they are the same as recalls
in which digital tool will you find warranty, recall, and service history information?
toyota owners app
what section of the Toyota engage app would you look at to find out what Toyota Safety sense package comes on the 2020 corolla?
toyota safety sense
T or F: A certain aritcles on Toyota Engage Web can be shared with customers via email.
true
T or F: Amazon Alexa integration is standard on the new 2020 Corolla.
true
T or F: Multi-Terrian select is standard on all gas RAV4 AWD models?
true
T or F: at cruising speeds, HSD technology employs the blended use of both gasoline and electric power?
true
T or F: customers who schedule service appointments based on months will only get four visits included in the ToyotaCare program?
true
T or F: resolving ant recall and SSC is a mandatory action must perform on every TCUV before it can be represented or sold.
true
T or F: the factory warranty is always the primary warranty for warrant-able repairs.
true
what does "hybrid" mean as far as motor vehicles
two different sources of power
where can you calculate the towing and payload capabilities for trucks on Toyota engage?
vehicles / trucks / towing and payload calculator
what trim levels come standard with the all-new digital rearview mirror
xse hv and limited models
which of the following third party apps do not need to be linked to the Entune multimedia system before the can be used?
yelp
if the lead information indicates the customer requested a quote:
your email should include appropriate pricing information
if the lead information indicates the customer requested a quote?
your email should include appropriate pricing information
