mbus 301: chapter 13 review

Which are principal examples of conflict triggers?

Group differences Personality differences Cultural differences

Ignoring or suppressing a conflict is known as using a(n) ______ style.

avoiding

The "we feeling" that binds group members together is called group ______.

cohesiveness

______ is a process in which one party perceives that its interests are being opposed or negatively affected by another party.

conflict

Sources of conflict, such as differences between personalities, groups, or cultures, are called ______.

conflict triggers

A community task force consisting of police officers, emergency service personnel, and other support service staff who work with the public is meeting to determine the best response system for the 911 services of a town. This task force is an example of a(n) ______ team.

cross-functional

The method of programmed conflict that assigns a person to the role of critic is known as ______.

devil's advocacy

During the ______ stage of team development, conflicts are resolved, close relationships develop, and unity and harmony emerge.

norming

During which stage of group development would group cohesiveness be a factor?

norming

Sam and Eric do not get along well because Sam is very rigid and goes "by the book," while Eric is much more likely to bend the rules. This is an example of which type of conflict?

personality

storming

the emergence of individual personalities and roles and conflicts within the group

forming

the process of getting oriented and getting acquainted

Reciprocal faith in others' intentions and behaviors is known as ______.

trust

A ______ team consists of members who collaborate over time and distance via electronic media.

virtual

Place the stages of group and team development in the correct order, with the first stage listed at the top and the last stage listed at the bottom.

1. forming 2. storming 3. norming 4. performing 5. adjourning

Which conditions support teamwork? (Choose every correct answer.)

Mutual accountability among team members Work that is considered meaningful

giving team members a voice

The freedom team members feel to express their constructive opinions, concerns, or ideas about work-related issues

When the conversation with her coworker started to get tense, Mariah announced, "I don't want to talk about it" and left the room. Which conflict-handling style does this demonstrate?

avoiding

Which conflict handling style does Kira exhibit?

avoiding

Dysfunctional conflict is ______ for the organization.

bad

Sarah's proposal that nurse practitioners be able to discharge patients is reflective of which conflict handling style?

compromising

engaging in team reflexivity

A process whereby team members evaluate the team's objectives, strategies, and processes

What is a characteristic of a successful work team?

All team members share a commitment to a clearly defined purpose.

creating a team charter

An agreement among team members about how they will work together to make binding decisions and share accountability

According to a 1970s study, work groups that experience too little conflict also tend to experience which of the following?

Apathy Lack of creativity

Jeremy feels it is important to include a department head from each area of the company in the decision to purchase an additional warehouse. What type of team does Jeremy want to form?

Cross-functional

What are the components of the "Trust Triangle"? (Choose every correct answer.)

Empathy Authenticity Logic

Which one of the following would be considered the most appropriate action for a leader during the performing stage of team development?

Empower employees to work on tasks

What makes a self-managed team unique?

Members of the team are given administrative oversight for their task area.

Being willing to implement new ideas, processes, or directives is an aspect of which career readiness competency?

Openness to change

Which of the following are characteristics of a project team? (Choose every correct answer.)

Team meetings happen virtually or face to face. It is task or problem oriented. It meets as needed depending on the assignment.

Which statements about norms are true? (Choose every correct answer.)

They are general rules of behavior. They exert a powerful influence on group behavior. They are typically unwritten.

What are characteristics of virtual teams? (Choose every correct answer.)

They communicate electronically. They work together over time. They work together over distance

Social intelligence refers to the ability to connect with others in a meaningful way and recognize and understand other people's feelings and thoughts.

True

Under which circumstances is spurring constructive conflict beneficial? (Choose every correct answer.)

When facing high employee turnover When group members are resistant to change When dealing with an apathetic work group

Sharing information and coordinating efforts among individuals to achieve a common objective is known as ______.

collaboration

When planning her company's annual sales meeting, Cynthia sets up a chat room months in advance and encourages people from each department to share their needs and concerns about the meeting. Armed with this information, Cynthia coordinates with key departmental team members to make sure they all work together to create a productive and effective sales meeting. This is an example of ______.

collaboration

Team ______ reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members.

composition

performing

concentrating on solving problems and completing tasks

Connie's team members criticize her for being outspoken and for not keeping them informed of her progress as often as they think she should. The criticism she receives is an example of ______.

conflict

One management responsibility is to identify when to create ______, not simply when to mitigate it.

conflict

During an office debate, Jan is assigned the job of voicing possible objections to proposals. The goal is to generate critical thinking and reality testing. Jan is playing the role of ______,

devil's advocate

A manager with a "my way or the highway" approach to a conflict is demonstrating which conflict-handling style?

dominanting

Kira allowed the conflict between Blake and Sarah to turn

dysfunctional

What type of conflict is defined by the fact that it hinders the organization's performance or threatens its interests?

dysfunctional

Managers can limit conflicts brought about by ______ by treating employees equally, being open about why some employees are rewarded, and offering mentoring programs.

envy

Negative feelings of inferiority and resentment that arise when people compare themselves with other people or groups who have something they want are referred to as ______.

envy

The development of team roles arises from the ______ of the team, the organization, and the team members themselves.

expectations

Team performance improves when members demonstrate a high degree of ______.

fit

A group established by an organization to accomplish specific goals is called a(n) ______ group.

formal

Jen's department has been assigned the task of developing new flavors for the company's line of soft drinks. In this instance, the department members function as a(n) ______ group.

formal

During the first stage of team development, called ______, members get oriented and acquainted with each other.

forming

Susan's team is going through the ______ stage of team development. In this stage, team members are becoming oriented with the group's processes and getting acquainted with one another.

forming

At the beginning of the meeting Kira does not properly lead the team during the ______ stage of team development. Therefore; the team was stuck in the ______ stage.

forming;storming

A ______ is defined as two or more freely interacting individuals who share collective norms and goals and have a common identity.

group

Connor, Luke, and Mason are co-workers who meet regularly after work to talk about the latest video games on the market and strategies for improving their scores on the games. This is an example of a ______.

group

Ramon portrayed which of the following team roles?

harmonizer

Studies have shown that a conflict-free work group tends to be a(n) ______ work group.

inactive

A team that relies heavily on interpersonal interactions to complete tasks is said to have a high degree of ______ among team members.

interdependence

In Jack's work group, members are developing close interpersonal relationships that have led to an emerging sense of unity and harmony within the team. This is an example of what happens during the ______ stage of group development.

norming

What general guidelines or rules of acceptable behavior are followed by most members of a group or team, even though they are often unwritten and seldom discussed?

norms

Trisha and her co-worker are making plans about where to go for lunch. Since they are having trouble making a decision, Trisha says, "Look, let's just go wherever you'd like." What conflict-handling style is Trisha demonstrating?

obliging

Two members of the team Katya was managing were at odds over whose job it was to collect water samples and whose job it was analyze them for pollutants. Katya resolved the issue by assigning one team member to do the collecting and another to do the analyzing. In this example, which conflict-handling style did Katya use?

obliging

When a coworker voiced an opinion with which Jeb disagreed, he calmly stated, "I don't agree with that approach, but I'd like to get a better understanding of your objections to see what other approaches we might consider." Which conflict-handling behavior is Jeb demonstrating?

openess

Having already developed relationships with one another, Mikel's team members are now starting to focus on solving problems and completing their assigned tasks. Mikel's team has now entered the ______ stage of team development.

performing

Which type of conflict is best described as interpersonal opposition based on dislike or disagreement among individuals?

personality

adjourning

preparing for disbandment of the group or team

Interdependent actions taken by team members that turn inputs into collective outcomes are known as team ______.

processes

Jonathan manages a team that has to decide whether to pursue a new business opportunity in Japan. He splits the team into opposing sides and has them engage in role-playing to help them consider the decision from multiple perspectives. This is an example of ______ conflict.

programmed

What type of conflict is designed to elicit different opinions without inciting people's personal feelings?

programmed

A ______ team works to address a particular problem or specific task. Team members can come from the same or different departments.

project

Groups often develop through ______, characterized by alternating periods of stable functioning and events that cause dramatic change in norms, roles, and/or objectives.

punctuated equilibrium

Lark's company has been operating for several years, contracting with the government to create solar arrays. In a recent election, the administration changed and several contracts for solar arrays were canceled. Lark has been meeting with his staff to figure out how to adapt to the lack of funds and keep the business going. This is an example of ______.

punctuated equilibrium

norming

resolution of conflicts, and the emergence of unity and harmony among group members

A ______ is a set of behaviors that people expect of individuals in a certain position.

role

Teams with administrative oversight of their task domains are known as ______ teams.

self-managed

What is a core feature of all work teams?

shared purpose

Social intelligence is best expressed by ______.

showing empathy toward others

A team in the middle of the ______ stage of team development experiences individual conflicts and the emergence of individual personalities within the group.

storming

In Michelle's group, individual members are beginning to assert their personalities, and the group is beginning to experience interpersonal conflict among its members. Michelle's group is entering the ______ stage of group development.

storming

It is Jacob's role during the meeting to make sure everyone stays on track and focuses on finding out why sales are dropping. Jacob is performing a(n) ______ role.

task

A ______ role concentrates on keeping the team on track and getting the work done.

task-orientated