MC CHAPTER 7 QUIZ

The overseer of both the product and functional chains of command, responsible for the entire matrix is the matrix boss.

False

Which of the following structures is most consistent with a strategy of stability?

Functional structure

Jacob, a customer service representative for AB Retailers, has 7 levels of management between himself and the company's CEO. In contrast, his friend Rhonda, a customer service representative for YZ retailers, has only 4 levels of management between her and the company CEO. Compared to YZ, Jacob's company has what type of organizational structure?

Tall

In a geographic-based structure, all functions in a specific country or region report to the same division manager.

True

The matrix approach can be highly effective in a complex, rapidly changing environment in which the organization needs to be flexible and adaptable.

True

All of the following are advantages of a functional structure EXCEPT:

excellent coordination between functions

A formal chain of command for both functional and divisional relationships is provided by the ___ approach to structure.

matrix

A ___ is responsible for coordinating the activities of several departments.

project manager

In ___ production, firms produce goods in batches of one or a few products designed to customer specification.

small batch

Which of the following characteristics distinguishes authority?

subordinates accept it