MC CHAPTER 7 QUIZ

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The overseer of both the product and functional chains of command, responsible for the entire matrix is the matrix boss.

False

Which of the following structures is most consistent with a strategy of stability?

Functional structure

Jacob, a customer service representative for AB Retailers, has 7 levels of management between himself and the company's CEO. In contrast, his friend Rhonda, a customer service representative for YZ retailers, has only 4 levels of management between her and the company CEO. Compared to YZ, Jacob's company has what type of organizational structure?

Tall

In a geographic-based structure, all functions in a specific country or region report to the same division manager.

True

The matrix approach can be highly effective in a complex, rapidly changing environment in which the organization needs to be flexible and adaptable.

True

All of the following are advantages of a functional structure EXCEPT:

excellent coordination between functions

A formal chain of command for both functional and divisional relationships is provided by the ___ approach to structure.

matrix

A ___ is responsible for coordinating the activities of several departments.

project manager

In ___ production, firms produce goods in batches of one or a few products designed to customer specification.

small batch

Which of the following characteristics distinguishes authority?

subordinates accept it


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