Medical Registration Procedures Chapter 10
Data presented in categories, with the most recent listed first
Chronological resume
Document that concisely presents an applicant's specific traits that match a career opportunity
Cover/application letter
Data organized by categories that directly support a position goal
Functional resume
Career opportunity resources that are less visible
Hidden job market
Words that are directly related to a position
Keywords
As a sign of respect and courtesy, you should address interviewers by ______ a. their job title b. their first name c. the first and last name d. Mr., Mrs., or Dr.
Mr., Mrs., or Dr.
Individual who can attest to an applicant's work ethic
Professional reference
Employers asking for access to private social media data
Shoulder surfing
Which of the following is an example of a sentence composed using the "you" approach? a. "Training during the past tow years in the medical office program at Anywhere Community and Technical College has provided me skills that can be used to complement your HIT department" b. "I have attending school during the past two years at Anywhere Community and Technical College" c. "My skills and training in your medical office program during the past two years can be used by your HIT Department" d. "I recently became certified in medical records and would like to use more skills in your HIT department"
a. "Training during the past two years in the medical office program at Anywhere Community and Technical College has provided me skills that can be used to complement your HIT department"
______ serve as a snapshot of the applicant, which helps employees choose interview candidates a. Applications b. Cover letters c. Thank-you letters d. Introduction letters
a. Applications
The primary goal of a resume is ______ a. gain an interview b. analyze the application process c. obtain a position d. give as much detail about the applicant as possible
a. gain an interview
If, during an interview, the interviewer asks why you were fired from a job, you should a. not place blame when stating the reason for leaving b. eliminate it from your resume c. tell them the manager was too demanding d. explain that the office was a terrible place to work at
a. not place blame when stating the reason for leaving
During an interview for a medical coding position, which requires AHIMA or AAPC coding certification, which of the following questions may legally be asked of the interviewee? a. "To which organizations do you belong?" b. "Are you a certified coder through AHIMA or AAPC?" c. "Do you hold membership in more than 2 organizations?" d. "May I see a list of all the organizations to which you belong?"
b. "Are you a certified coder through AHIMA or AAPC?"
As Latisha composes a cover/application letter, she is unsure of where to mention her resume. In which paragraph should she place a reference to her enclosed resume? a. First b. Second c. Third d. Second and Third
b. Second
Resumes should be _______, easy to read and/or scan for relevant information, and well written a. extensive b. brief c. general d. lengthy
b. brief
______ are used throughout the resume to directly relate to the position's requirements a. references b. keywords c. expressions d. illustrations
b. keywords
Which email address would be appropriate. for job applications? a. [email protected] b. [email protected] c. [email protected] d. [email protected]
When filling out an application, periods of unemployment should be: a. left on the application b. placed on the application with a short explanation, such as "attending college" c. placed on the application and left blank d. placed on the application and highlighted, so that it can be discussed during the interview
b. placed on the application with a short explanation, such as "attending college"
Which of the following statements is composed using the most effective power wording? a. "Implemented revenue collection strategies that increased the collection ratio from 22 percent to 62 percent during a nine-month period" b. "Assisted in increasing the collection ratio from 22 percent too 62 percent" c. "Increased the collection ratio from 22 percent to 62 percent" d. "Worked with the office team to increase the collection ratio
c. "Increased the collection ratio from 22 percent to 62 percent"
During her search for employment opportunities, Latisha found an open HIT position with a multi-physician clinic. The resume is to be submitted online. Which format should she use to submit her online resume? a. Functional, because she likes it better and already has a resume prepared using this format b. Chronological with bold side headings c. Chronological/plain-text format, because her recent educational training and certification directly relate to the position requirements
c. Chronological/plain-text format, because her recent educational training and certification directly relate to the position requirements
Which of the following salutations should used for a follow-up thank-you letter? a. Dear Human Resource Director: b. To Whom It May Concern: c. Dear Mr. Sanders d. Dear Allen,
c. Dear Mr. Sanders
Which of the following would NOT be considered appropriate reference for an application or a resume? a. work colleague of the applicant b. applicant's instructor during recent training c. applicant's priest d. fellow committee member
c. applicant's priest
Amber recently graduated from a medical office program. While attending school, she worked part-time during evenings in the records department at a local hospital. She is now ready to seek full-time employment in her field of study. Where would she go to begin compiling employment possibilities? a. friends, social workers, and hospital Web site b. web site for the hospital where she works and school career center c. friends, social workers, hospital website, and school career center d. school career center and friends
c. friends, social workers, hospital website, and school career center
During an interview, should a person's attire reflect what he or she would wear if employed in the position? a. if requested b. sometimes c. yes d. no
c. yes
Which of the following is an acceptable salutation to use on a cover letter in response to a job posting? a. "Dear Human Resources" b. "Dear Sir or Madame" c. "To Whom It May Concern" d. "Dear Coding Department Manager"
d. "Dear Coding Department Manager"
Which of the following questions should not be asked by the applicant during the first interview? a. "How many patients does the practice see during a normal working day?" b. "Will I be cross trained with other members of the medical office team?" c. "Do you prefer I wear scrubs or other office dress?" d. "Will I receive a yearly cost-of-living salary increase?"
d. "Will I receive a yearly cost-of-living salary increase?"
An employment ______ is an electronic collection of data that showcases the applicant's accomplishments, skills, and qualifications. Essentially, it is an expansion of a resume a. E-resume b. S-portfolio c. S-resume d. E-portfolio
d. E-portfolio
Latisha recently graduated from a medical office program. While attending school, she worked part-time during evenings in the records department at a local hospital. She is now ready to seek full-time employment in her field of study. Where could she go to begin compiling employment possibilities? a. friends and social networks b. website for the hospital where she works c. school career center d. all of these are correct
d. all of these are correct
The most common resume style is the ______ resume a. purposeful b. logical c. functional d. chronological
d. chronological
The purpose of the cover letter is to _____ the application process a. identify b. request information on c. inquire about d. personalize
d. personalize
When listing jobs on your resume, the rule of thumb is to list the _____ a. current and last job only b. previous 5 jobs c. entire job history d. previous 10 years
d. previous 10 years
In a resume, use _____ or action verbs to showcase skills a. communication skills b. power words c. command words d. soft words
d. soft words
