MG 201 exam 2

The dimensions of psychological capital (PsyCap) are a. efficacy, optimism, hope, resilience. b. efficacy, optimism, positive affect, hope. c. Optimism, positive affect, hope, resilience. d. positive affect, self-confidence, strength, hope.

a. efficacy, optimism, hope, resilience.

Agnes just went through the kitchen cupboards and found a chocolate bar loaded with caramel. She is probably experiencing the a. exhaustion phase. b. alarm phase. c. resistance phase. d. adaptation phase.

a. exhaustion phase.

NASA prepares astronauts to be better roommates and colleagues by a. helping them develop skills to solve problems interpersonally b. helping them to develop skills to argue without being mean c. allowing them private areas in the Space Station d. teaching them to journal

a. helping them develop skills to solve problems interpersonally

Information processing demands that exceed the supply or capacity of time available for such processing is called a. role conflict .b. role ambiguity. c. role overload. d. information overload.

a. role conflict

Stress is a. the body's response to an environmental demand .b. decreasing in the American workplace. c. a mental barrier, but not a physical one. d. always negative.

a. the body's response to an environmental demand

Marcus is a student at State University. He seems to run to each of his classes and is very upset with the professor if class does not begin exactly on time. He studies until the late hours of the night and will argue with his professor for every possible point on a multiple choice exam. Marcus would be classified as having a. Type A personality. b. Type B personality. c. pessimistic personality. d. neurotic personality.

a.Type A personality.

Mary is a new employee in the handbag department of a major department store. She is not entirely sure whether she is to simply stay on the sales floor and sell purses to customers, or if she is to sell the items and then go back into the stockroom to replenish them. Mary is experiencing a. information overload .b. role ambiguity. c. role overload. d. role conflict.

.b. role ambiguity.

Anita seems to take life as it comes. When the refrigerator and washing machine broke down in the same day flooding the kitchen, she laughed it off saying, "It could always be worse." She then went and called the appliance repair service. Anita has a _________________ personality. a. Type A b. Type B c. pessimistic d. neurotic

b. Type B

Maria is a customer service agent for a large Telecom. During her shift she gets a call from an irate customer who is screaming at her and calling her names. This event would be considered a(n) a. role stressor. b. interpersonal stressor. c. challenge stressor. d. life change.

b. interpersonal stressor.

Mindfulness is a stress-reducing concept most closely related to a.procrastination. b.rumination. c.flow. d.positive reappraisal.

b.rumination.

Which of the following statements is true of major life changes? a. Stress results from negative life changes but not from positive ones. b. The Holmes-Rahe scale ascribes stress values to life events based upon incidences of illness and death in the 12 months after such events .c. Stressors are one-time events so the number of stressors you experience in a 12 month period is not important. d. Life events can impact our psychological but not our physical well-being.

c. Stressors are one-time events so the number of stressors you experience in a 12 month period is not important.

Challenge stressors refer to a. vagueness in regard to job responsibilities. b. stressors that detract from personal goals and prevent personal growth. c. demands and circumstances that cause stress but also promote individual growth. d. having insufficient time and resources to complete one's job.

c. demands and circumstances that cause stress but also promote individual growth.

Hindrance stressors refer to a. vagueness in regard to job responsibilities. b. stressors that detract from personal goals and prevent personal growth. c. demands and circumstances that cause stress but also promote individual growth. d. having insufficient time and resources to complete one's job.

c. demands and circumstances that cause stress but also promote individual growth.

Role overload refers to a. inability to reconcile the demands of one's work and home life. b. facing contradictory demands at work. c. having insufficient time and resources to complete a job. d. vagueness in relation to what job responsibilities are.

c. having insufficient time and resources to complete a job.

Which of the following statements about stress is correct? a. An American Psychological Association survey suggests that there is a strong correlation between stress and heart attacks. b. No matter how they are categorized, stressors are always bad for individuals. c. Stressors cause stress by reducing adrenaline levels and increasing cortisol levels in the body. d. Stress is a cumulative process.

d. Stress is a cumulative process.

Stressors are defined as a. demands to perform interactions and internal calculations that exceed the supply or capacity of time available for processing. b. states of consciousness in which a person is totally absorbed in an activity .c. events on the job which cause different people to feel different emotions. d. events or contexts that cause a stress reaction by elevating levels of adrenaline and forcing a physical or mental response.

d. events or contexts that cause a stress reaction by elevating levels of adrenaline and forcing a physical or mental response.

Research on stress in the workplace indicates which of the following is an outcome of experiencing stress? a. lower turnover b. higher job performance c. higher job commitment d. lower organizational citizenship behaviors

d. lower organizational citizenship behaviors

Work that flows offers a. opportunities for a large number of breaks. b. the employee little opportunity to comment on the task at hand .c. high pay. d. opportunities to use skills possessed by the employee.

d. opportunities to use skills possessed by the employee.

Research on workplace stressors indicates a. role conflict is the strongest predictor of poor performance .b. when role ambiguity is low, new employees have a difficult time fitting into their new organizations. c. role conflict hurts job performance, but role overload has little impact on job performance. d. the fragmented fashion in which we work due to information overload impacts mental acuity and creativity.

d. the fragmented fashion in which we work due to information overload impacts mental acuity and creativity.

Stress is related to which work outcome? a.higher turnover b.worse job attitudes c.decreased performance d.All of the above

d.All of the above

Which of the following statements regarding work-life conflict is accurate? a. Work demands and family demands are always incompatible. b. Work-life conflict has gone down in recent years due to better technology. c. Work-life conflict is greater for men than for women. d. Increased work hours and dual-earning households in the U.S. have contributed to greater work-life conflict.

d.Increased work hours and dual-earning households in the U.S. have contributed to greater work-life conflict.

Research suggests high levels of emotional intelligence lead to which of the following? a.higher stress levels b.decreased autonomy c.cognitive dissonance d.higher job satisfaction

d.higher job satisfaction

Facing contradictory demands at work is a form of a.information overload. b.role overload. c.role ambiguity. d.role conflict.

d.role conflict.

Role ambiguity refers to a.contradictory demands at work. b.insufficient time and resources to complete a job. c.processing demands that exceed the supply of time for such processing. d.vagueness in relation to job responsibilities.

d.vagueness in relation to job responsibilities.