MGMT 2103 Final Exam Uark

Under the Americans with Disabilities Act of 1990, what is the damage limit for a firm that employs 14 to 100 employees?

$50,000

As per the FLSA, the current minimum wage stands at

$7.25

Individual who feel they have been discriminated against must file a complaint with the EEOC or a similar state agency within ___ days of the incident

180

The ______ technique consists of having multiple raters above, equal to , and below the manager providing input into a manager's evaluation

360-degree appraisal

The age discrimination in employment act of 1967 prohibits discrimination against employees over the age of

40

Which of the following is true of how agents may differ from principals?

Agents are more averse to risk

Which of the following is most likely to provide intrinsic motivation?

An interesting work assignment

Which of the following is a tool that allows companies to track financial results while monitoring progress in building the capabilities and acquiring the intangible assets they would need for future growth?

Balanced scorecard

Which performance management technique initially involves the identification of a large number of critical incidents, followed by the classification of these incidents into performance dimensions, and finally ranking these incidents into levels of performance?

Behaviorally anchored rating scale

Occupational Safety and Health Act assigned the responsibility for inspecting employers, applying the standards, and levying fines to the ______.

Department of Labor

A hotel in Florida has instituted a policy to hire individual living in close proximity to the hotel premises to reduce instances of employees coming in late. As the area surrounding the hotel is predominately populated with individual of Hispanic origin, the Caucasian and African-American communities became underrepresented in the hotel's workforce. This is an example of

Disparate impact

_______ occurs when a facially neutral employment practice disproportionately excludes a protected group from employment opportunities

Disparate impact

Which of the following is not one of the basic dimensions of the Big Five personality dimensions?

Emotional intelligence

Maria focuses on community volunteerism, while Anna focuses on getting a promotion at work._____ are represented by Maria's and Anna's focuses.

Endpoints of one of the dimensions of vules

Which of the following agencies is responsible for investigation and resolving discrimination complaints, gathering information, and issuing guidelines?

Equal Employee Opportunity Commission

Which of the following is responsible for enforcing the Age Discrimination in employment Act?

Equal Employment Opportunity commission

People who are outgoing, talkative, sociable, and assertive are likely to score high on

Extraversion

Marion will receive a promotion and a raise if she completes a difficult assignment. This is an example of

Extrinsic motivation

According to the Ajzen model, someone's intention to engage in a particular behavior is necessarily a strong predictor of the behavior. T/F

False

All work groups progress through the stages of group development to become effective teams. T/F

False

Effective managers give employees timely and task-specific feedback about what they are doing right, but do not give feedback about what they are doing wrong. T/F

False

In incentive pay programs, annual pay increases are usually linked to performance appraisal ratings T/F

False

Managers wishing to reduce conflict between members and groups should isolate them from each other as much as possible. T/F

False

Nonkey jobs are those that are common to many organizations

False

The tendency to experience group think decreases as a group becomes more cohesive.

False

The two basic dimensions of Schwartz's value theory are self-enhancement/self-transcendence and ethical/unethical T/F

False

There is only one model of the causes of job satisfaction. T/F

False

Turnover is always bad for organizations T/F

False

the correlation coefficient is zero for a perfect positive relationship

False

when hiring people, the best thing a manager can do is to find someone like himself or herself and make sure the person "fits" into his or her stereotype of a good worker. T/F

False

_____ is a give-and-take decision-making process involving two or more parties with different preferences.

For example, labor-management negotiations over wages, hours, and working conditions

a person in the encourager role will

Foster group solidarity by accepting and praising various points of view

Teknikal Inc. decides to implement a new performance management system. It consists of a list of five traits used to evaluate all the employees. The manager considers one employee at a time; and on a continuum with different points, circles the number that signifies how much of a particular trait the individual has. Which type of performance management system is Teknikal Inc. using?

Graphic rating scale

Rick is the vice president of the Human Resources team. He designs a new performance management process. He completes the first step and moves on to the next step of developing employee goals and actions to achieve the outcomes. Which of the following is he likely to do next to create an effective performance management process?

He will provide support and ongoing performance discussions

_____ is reflected in this statement: "I feel i am a person of worth, as good as other people."

High self-esteem

the forms of intuition are

Holistic hunches and automated experiences

Which of the following is not a tip for increasing goal commitment and success?

Keep your goals to yourself

A firm that has a manufacturing unit in China considers shifting production to Cambodia. Which of the following would be a possible reason for it to NOT shift the production base?

Less skilled labor in Cambodia

which of the following statements about norms is not true?

Norms are typically written down and discussed openly by groups.

Nate is a manager at a small appliance store. He is working with an unhappy customer who is yelling at him. Nate's policy on handling customers is to give the customer what they want even at a cost to the company. This represents the ____ handling style.

Obliging

_______ is the relative pay of different jobs and how much one is paid

Pay structure

_____ is the means through which managers ensure that employees' activities and outputs are congruent with the organization's goals.

Performance management

Which legislation mandates affirmative action in the employment of individuals with disabilities?

Rehabilitation Act of 1973

Which of the following aspects of emotional intelligence is the knowledge of one's strengths and weaknesses?

Self-awareness

Sandra has a new assignment. She is confident that she can successfully complete the task. This is an example of

Self-efficacy

Nikeyah has resisted advances from her male boss, who is interested in pursuing a sexual relationship with her. In addition, he has been withholding her promotions for more than a year for this reason alone. Nikeyah can sue her boss for

Sexual harassment

Roundel Inc. is a company that sells automobile tires. The company is projecting an increase in sales in the next 12 months and is looking to fill the senior positions through internal recruiting to meet this demand. The company is evaluating the individual performances and seeking to develop some ranking of the individuals within a work group to identify the best performer. Which of the following approaches is the company using?

The comparative approach

Which of the following is a part of the U.S. government's executive branch?

The president

At cornet company, employees and teams had higher performance, greater job satisfaction, and increased organizational commitment when their managers showed ____ behaviors

Theory Y

According to _____, the typical perspective held by managers is that employees dislike work, must be monitored, and can be motivated only with rewards and punishment

Theory x

Which of the following is true of key jobs?

They can be used in pay surveys

Which of the following amendments abolished slavery in the United States?

Thirteenth Amendment

Which of the following states that it is illegal for an employer to refuse to hire an individual or otherwise discriminate against this individual with respect to compensation,terms, conditions, or privileges of employment because of such individual's race, color, religion, sex, or national origin?

Title VII of the Civil Rights Act of 1964

Acceptability is affected by the extent to which employees believe the performance management system is fair

True

According to E. L. Throndike's Law of Effect, high performance followed by a reward will motivate employees to repeat the performance and make it recur more often in the future. T/F

True

Groups share norms and have goals. T/F

True

The combination of stable physical, behavioral, and mental characteristics that give individuals their unique identities is know as personality. T/F

True

The compa-ratio directly assesses the degree to which actual pay is consistent with the pay policy

True

The rational model of decision making explains how managers should make decisions. T/F

True

Visible support of the performance management process by the CEO and senior management ensures that the system is consistently used across the company

True

the members of the management faculty in the business school go out at the end of the semester to a local restaurant for dinner and socializing. They are both a formal and informal group. T/F

True

Which of the following is part of the benefits offered to employees?

Unemployment compensation

Values represent beliefs that influence behaviors _____________; attitudes relate to behavior __________.

across all situations; toward specific targets

The components of attitudes include

affective, cognitive, behavioral

Manuel wanted friendly and close interpersonal relationships with his colleagues. According to McClelland's need theory, this desire is known as a need for

affiliation

According to the Civil Rights Act of 1991, once the plaintiff has made a prima facie disparate impact case, the ______

burden of proof shifts to the defendant

Morgan, who has been a salesperson for six months, receives a review that she feels is unfair. Her manager just completed Samuel's review yesterday. Samuel has been a top salesperson for four years. It's likely that her manger has committed a _____ perceptual error

contrast effects

Orna is a restaurant manager and observes a difficult customer, who is always unhappy, picking on the server. Orna goes over to the customer and tells the customer to leave and not bother coming back. This best represents the ________ conflict handling style.

dominating

Teresa has a problem. She is working on three projects and the deadline for Project C was moved up. This particular client, Client C, is fairly easy-going and never puts any pressure on her unless it's absolutely necessary. Teresa decides to talk to Client A who always wants the project results a few days before the actual deadline. There might be some flexibility with that timeline. Teresa is using _______ in order to make this decision.

her expertise

Chris, a manager, knows that one of his employees values achievement and power. Chris should assign the employee to a job that includes

high influence over others

_____ is how an individual perceives the movement from performance to outcome

instrumentality

When issues are complex, better solutions are needed, commitment is needed, and time is available, the ________ conflict handling style is appropriate.

integrating

Jonathan speaks four languages fluently. He is likely to have a high level of ____ intelligence.

linguistic

A neutral and trained third party can guide others to find innovative solutions to conflict. To ensure neutrality, most organizations hired ADR qualified outsiders. In this case, a(n) ____ is one who does not render a decision. Rather, it is up to the parties to conflict to reach a mutually acceptable decision.

mediator

The ____ stage is often characterized by a climate of open communication, strong cooperation, and lots of helping behavior. Cohesiveness and personal commitment to group goals help the group achieve more than could any one individual acting alone

performing

Janice creates advertising slogans for the advertising firm that employs her. She works with beliefs, perceptions, and informal obligations about what she is entitled to receive in return for what she provides to the organization. A(n) ____ represents Janice's beliefs

psychological contract

which of the following is true about outcome-oriented contracts?

they are typically a major component of executive compensation

Validity is the extent to which performance on a measure is realteed to performance on the job

true

Communication trust is

trust of disclosure

Which of the following is not a key workplace attitude that managers should track?

turnover

Which of the folowing is a prodedure in which an organization compares its own practives against those of the competition?

Benchmarking

Peter offers his manager some suggestions for a new holiday display. His manager shrugs his shoulders and tells Peter that the display is all set. Then sarah approaches the manager with an idea for the display, and the manager tells her that it's a great idea. _____ theory is the model of motivation that explains how Peter is striving for fairness and justice.

Equity

Waco Company monitors employees' perceptions of fairness by quarterly surveys and occasional focus groups. Management is following the _____ model.

Equity

Which of the following directives can be issued by the president?

Executive order

____ theory holds that people are motivated to behave in ways that produce desired combinations of expected outcomes

Expectancy

_____ is not a content theory of motivation.

Expectancy theory

_____ are the three elements of expectancy theory

Expectancy, instrumentality, and valence

Normative intuition represents the notion that decision makers are restricted by a variety of constraints when making decisions. T/F

False

Organizations should use selection based on attitudes and emotions to choose which employees to hire T/F

False

Pay level refers to the relative pay of jobs in an organization

False

Performance management involves monitoring, measuring, and evaluating, but does not include providing consequences for employees' performance. T/F

False

The flow of feedback tends to e multi-directional in merit pay programs T/F

False

Which of the following rules states that an employment test has disparate impact if the hiring rate for a minority group is less than 80 percent of the hiring rate for the majority group?

Four-fifths rule

Which of the following amendments is called the equal protection clause?

Fourteenth Amendment

Which of the folloiwng is a compensation program that would best support an organizational culture of cooperation and problem solving?

Gainsharing

Mark, the business head of a firm, wanted to give New Year's gifts to his meployees. He discussed thsi with his employees and decided to give leather computer bags. Mark stated that he did not want to give cheap bags, while a few employees said that they did not want exorbitantly priced designer name bags. Identify the step of added-value negotiation used in this situation

Identify options

Which of the following is true about how the EEOC responds to a claim of discrimination?

If the eEEOC cannot come to an agreement with an offending employer, it can issue a 'right to sue' letter to the alleged victim

Which of the following components is a perceived link between behavior and pay?

Instrumentality

Mike hosts a talk radio program that discusses political issues. He often receives emails and tweets that are very critical of his positions. However, these messages don't bother him. It is likely that he is high on ____ intelligence.

Intrapersonal

Which of the following is a drawback of using profit sharing?

It runs the risk of contributing to employee dissatisfaction

Vivek and Warren are working on an assignment for their marketing class. Warren finishes his part of the assignment; Vivek doesn't. Vivek apologizes because he took an extra shift at work and didn't give the assignment the priority it needed. He promises Warren he will stay home tonight and finish he work. What personality characteristic does this show?

Locus of control

Which of the following situations is most likely to produce conflict?

Maria cannot finish her report until Juan provides the financial spreadsheet. Juan is late and Maria is afraid she wont meet her deadline

____ states that motivation is a function of five basic needs that are met sequentially

Maslow's need hierarchy theory

Executive Order 11246, which prohibits discrimination based on race, color, religion, sex, and national origin, is enforced by the

Office of Federal Contract Compliance Programs

Mason is highly satisfied with his job. He receives consistently strong evaluations and volunteers to train new employees. Mason exhibits positive job performance and

Organizational citizenship behaviors

"How much do I value the rewards I receive?" This question addresses

Our valance

Kelly is a successful attorney specializing in corporate law. While it has nothing to do with her field of employment, Kelly has always been interested in the history of religion. Using what little free time she has, she decided to take a course in comparative religion at the local university. She thinks that the course would be interesting and enjoyable. Kelly is not pursuing a degree in the subject, nor is she taking the class for a grade. What can you say about Kelly's motivation for taking the class?

She is intrinsically motivated

Which of the following pay structures would a company adopt if it wanted a pay structure that rewards employees based on their knowledge and competency?

Skill-based pay approach

Alana has a capacity for constructive thinking, reasoning, and problem solving. She exhibits intelligence. T/F

True

An effective performance management system consists of four steps that form a feedback loop. T/F

True

Functional conflict is also known as constructive or cooperative conflict. T/F

True

Georgia, one of your employees, appears to be motivated by a high need for achievement. Therefore, as her manager, you should put her in charge of projects. T/F

True

HPWS stands for High Performance Work Systems

True

In HPWS environments there is high degree of knowledge an information sharing between employees

True

In a complex decision context, there is one right answer, but many unknown obscure cause-and-effect relationships. In this kind of situation, the most effective decision making method is intuition. T/F

True

Joanna is motivated by the feeling that she's done the best she can do. This represents intrinsic motivation. T/F

True

Johan believes that saving the earth is our most importance responsibility. He will be strongly committed to an employer who issues hybrid cars to all sales people, emphasizes recycling, and supports volunteerism to clean up the local river. T/F

True

Organizations with the most effective teams typically use hybrid rewards that reward and recognize both individual and team performance. T/F

True

Pay plans are typically used to energize, direct, or control employee behavior T/F

True

Process theories are more dynamic than content theories. T/F

True

Programmed conflict is conflict that raises different opinions regardless of the personal feelings of the managers.

True

what is the difference between formal and informal groups?

a formal group is assigned by an organization or its managers to accomplish specific gaols

which of the following is not a process theory of motivations?

acquired needs

Mark is looking to buy his first home. His friends suggest that he check the style of the house and the number of rooms. He is, therefore, focusing extensively on the look of the house to evaluate its value, rather than its condition or location. This implies that Mark was engaging himself in the _______ bias.

anchoring

Identifying and modeling appropriate ways for people to interact with colleagues is a(n) ______ strategy.

anti-bullying

Based on the contingency approach, to define performance ___ goals can be used in most jobs

behavioral

_____ goals are most relevant for knowledge work.

behavioral

Avoiding extreme judgement and rating people and objects as average or neutral is known as the _____ perceptual error

central tendency

larry and roger wanted to buy office furniture for the new location of their advertising firm. They discussed their needs. Larry said that he needed plastic furniture and roger stated that he needed wooeden shelves. They also discussed how many chairs, tables, shelves, and other kinds of furniture would be required. which of the following steps of added-value negotiation is described in this situation?

clarify interests

Which of the following situations is most likely to result in conflict?

competition for limited resources

The ____ conflict handling style is give-and-take approach.

compromising

The styles of conflict handling are differentiated along two dimensions:

concern for others and concern for self

What are the different needs that activate motivation's direction, intensity, and persistence?" This statement reflects which theories of motivation?

content

Which of the following is not included in the monitoring step of performance management?

deciding how to measure performance

Jim is head of the marketing department and must decide how to allocate a fixed amount of funds. There are two top projects that Jim believes hold the most promise. Recently, the majority of funds have been allocated to Project A, but Jim wonders if it is time to provide Project B with a larger share of the money. Jim decides to assign a particular individual, Clara, to thoroughly criticize the proposal for Project B, looking for every possible flaw. Which technique is Jim using to help him make a better decision?

devil's advocacy

Laura is head of ABC Systems. She needs to allocate a fixed amount of funds to various projects. There are two top projects that Laura believes hold the most promise. She decides to arrange a structured debate for the two top proposals. Importantly, the assumptions of each proposal are identified, and a conflicting counterproposal is generated based on a different set of assumptions. Advocates of each position present and debate the merits of their proposal before Laura makes her decision. Which technique is Laura using to help her make a better decision?

dialectic method

Max needs to create a plan for his final art project. Ines, also in the class, passes by and sees max sitting at an outdoor cafe, having coffee. He seems really relaxed. Inez asks him how come he isn't stressed thinking about the final project. What does this scenario indicate?

doing "nothing" may be one of the most important creative things we can do

Which of the following is the least fixed of a person's individual differences?

emotions

External equity pay comparisons focus on what

employees in other organizations are paid for doing the same general job

Which of the following is true of how the agency theory views monitoring?

employees understand fellow employees better than managers do

Kathryn is looking for ideas on how best to grow her small business. She and her three partners sit down to brainstorm suggestions. Which of the following rules will help ensure a positive brainstorming session?

encourage wild ideas

According to the ____, a person (p) compares her own ration of perceived outcomes of perceived inputs to the ratio of a comparison other (o)

equity theory

The Fair Labor Standards Act (FLSA)

established a minimum wage for jobs

Don believes that if he works hard and attends every class, he will get an a in his OB course. this belief is called an

expectancy

Lenore has a fight with her best friend and doesn't want to speak to her. She unfriends her on social media. By doing this, Lenore is using ____, thereby removing consequences from an undesirable behavior

extinction

In controled work oriented work systems empoyees have a lot of influence in management decisions

false

Quality-based performance methods are quite easy to develop and are generalization across a variety of jobs, strategies, and organizations

false

The Americans with disabilities act of 1991 protects individuals with physical disabilities, but not those with mental disbilities

false

the degree to which a measure is free from random error is its reliablity

false

Carol is a recent high-school graduate with an excellent grade point average. After much thought, she decides to pursue a graduate degree in physics after she finishes her undergraduate degree and eventually become a professor. To attain the goal, she realizes that she must first study hard and do well in her undergraduate classes, then take the graduate entrance exam and apply to the best graduate programs in her field. along the way she wants to obtain and internship, as this will help her get into a quality graduate program. Which motivational mechanism of the goal=setting process does this scenario demonstrate?

fostering strategies and action plans

______ are powerful forms of social control that influence group and member behavior

group roles and norms

Recent research shows that in the forming and storming stages of team development, teams perform better when members exhibit which of the following personality traits?

high tolerance for uncertainty

Allan works as a typesetter in a publishing company. If the organization uses merit pay programs, Allan's salary is based primarily on information collected from

his immediate supervisor

Pietro is assigned to a team in his environmental science class. He is not comfortable with Sam, the team leader, nut is not completely sure why. Which of the following behaviors would not build trust?

if Sam keeps information to himself

Johan does well at work because he is able to thing constructively, reason and problem solves. Johan is exhibiting

intelligence

Proactivity has been shown to be related to all of the following except

intelligence

In xyz hospital, members of the cleaning staff have begun to actively care for patients and their families. This is an example of

job crafting

We all use shortcuts or _______ when making decisions

judgmental heuristics

Despite the information available, Becky consistently uses her cell phone to text when driving down the highway. This is an example of ____ decision making.

nonrational

Sales quotas and piecework are best measured using ________ goals.

objective

______ is solving problems by producing the best possible solution

optimizing

According to the agency theory, the principals are the

owners

The average compensation--including wages, salaries, and bonuses--of jobs in an organization is called the _____.

pay level

The performance effectiveness of employees is provided to them during the ____ process

performance feedback

_____ is the set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluation, and providing consequences for performance expectations

performance management

Carol and Dee have never gotten along. Carol feels that Dee acts superior, while Dee believes that Carol just tries to please everyone. This is ________ conflict, which is defined as interpersonal opposition based on individual dislike or disagreement.

personality

In Maslow's needs hierarchy theory, ____ is the lowest level and ____ is the highest level

physiological; self-actualization

After a series of train incidents, NS&Q offered employee bonuses based on safety for the first quarter of this year. This is an example of

positive reinforcement

The perceived fairness of the processes used to make allocation decisions is called _____ justice

procedural

A(n) _____ theory attempts to describe how various person and environmental factors affect motivation.

process

Carmen's boss terminated her employment because she did not submit to his sexual advances. Carmen is a victim of

quid pro quo harassment

In a complicated decision environment, a manager should use the ____ mehod of decision making

rational

In a simple environment, a manger should use the ______ model of decision making.

rational

To minimize halo perceptual error, a manager should

record examples of positive and negative performance throughout the year

_____ are the general criteria used for distributing rewards.

results, behaviors and actions, and nonperformance

_____ are both elements of hedonism.

self-enhancement and openness to change

______ is your general belief about your own self-worth

self-esteem

Sarah and Bill were recently hired at the local manufacturing plant. Before being hired, they were interviewed by the team members with whom they were going to work. The team contained members from various areas of the manufacturing process. As part of the training process, Sarah and Bill met the other team members a number of times, and learned how to perform several administrative tasks, including scheduling work assignments for the team. Sarah and Bill's new team is an example of a ________.

self-managed

Which of the following is not an unethical tactic to use in negotiations?

showing emotions

When Jamie comes to work in the morning, the first thing he does is head to the employee lounge where he grabs a cup of coffee and talks to coworkers for several minutes. This implies that he probably has a

social orientation

In the context of goal setting, SMART stands for:

specific, measurable, attainable, results oriented, time bound

A ____ plan gives employees the opportunity to buy the company's shares at a previously fixed price.

stock option

Carol takes over as CEO of Sandstorm Jeans, a company on the verge of bankruptcy. she institutes radical changes and eliminates 35 percent of the positions. Even after this, the remaining employees resist her ideas. This represents the ____ stage; its is a time of testing.

storming

High productivity and high employee satisfaction are two of the benefits of high performing work systems

true

The more reliable, valid , and generalization a selection method is, the more utility it will have

true

Philip got a mail from his supervisor with compliments and praises for his work over the past few months. This instance is an example of a __________ schedule of reinforcement.

variable interval

Tina is a restaurant manager at a high-end restaurant. She works very long hours, and sometimes double shifts. When she's home, she is constantly texting and answering texts from the restaurant. Her husband complains that he rarely gets to see her and that he is unable to keep up all the household tasks himself. Tina is experiencing

work-family conflict